Password reset token never delivered

Hi,
My boss got logged out of his Skype Microsoft account and none of his passwords are working. When we tried to reset his password, it said that a reset token would be sent to his email IF it was the address registered to his account. Nothing came. I know it's the right email address because I couldn't register a new account since there's one already registered to this address. Very frustrating. Can anyone help?
Thanks!

first, request for a new password reset link again (be sure to use it within 6 hours upon receiving it or it will expire). Then try using another web browser to open that link if it still doen't work in the usual/default browser you are using. You can also try using another computer or device if such is available. If the same or similar problem exist, then you may need to get in touch with customer service for further assistance. They may require you to verify some details before they can proceed in assisting you in resetting your password/regain access to your account; [email protected]
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

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When I try to log into my main Apple account (I'm using a side one to post this) on iTunes, it says my password is incorrect, which I know it isn't, and the password reset email never appears anywhere in my email. Anybody had this problem/have a solution?

My account suddenly started saying that my password for my apple ID is wrong, when I haven't changed it, and I know I've been typing it in correctly. So I tried to reset my password, but it needs my DOB for, and I created this account five years ago, and apparently didn't put in my actual one, so I can't reset my password that way. I got Apple to send me a reset email to the email address of the main Apple account, but the email never arrives in my inbox, or my spam/junk folders. I've tried this multiple times and still nothing. I've had to create a new account just to post this question, which is annoying in itself.
Can anyone help me?

Hello CarenzaRielle,
I know not being able to access your Apple ID can be frustrating. I have located an article that will walk you through a series of troubleshooting steps to resolve this:
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Refer to the Apple ID Support page if you are unable to reset your password using the steps in this article. If you know your Apple ID password, you can also choose to change your Apple ID or change your password.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Password Reset Tokens

Well done Skype ??
Ive forgotten my password for my main Skype Account so i tried the " Forgot your password "link. I filled in the correct e mail address for my account ,And was informen an email was sent to that address to re set my password
i clicked on the "Reset your password with this Temporary code..link...didnt work the temp code is not valid
So i tried it manually , clicked the link and cut and pasted the token in there...again it didnt work token invalid
3 TIMES I TRIED THIS 3 TIMES IT FAILED??????? So skype ,if im following correct procedure ,why is it not working??? Ive now had to sign into skype via my livemail name ( funny that as it was my msn mail i signed up with and that works????) and hope i can remember my contacts
Why skype ???

the same for me
clicked on the "Reset your password with this Temporary code..link...didnt work the temp code is not valid
So i tried it manually , clicked the link and cut and pasted the token in there...again it didnt work token invalid
3 TIMES I TRIED THIS 3 TIMES IT FAILED

My password reset requests never come thru to my email

they are not in my junk or spam folders, nor my blocked senders. the emails just never come thru. its for my icloud password that im trying to reset

Are you certain you are going to your Rescue Email to find the responses? (Not your primary or alternate email - your Rescue email address).
You can always contact Apple Support to have them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB

Can't receive password reset token

Hello. My grandma can't login anymore and I was trying to reset her password but I keep getting the "no voucher" error. I have logged in using my id because I was unable to reply on the support comunity without logging in and I can't login with her id.
This is what I get when I try to reset her password:
Unfortunately, we were unable to send your new token to the email address: [email protected] This may be because the email address was incorrectly entered on your account, or it is currently not working.
Please ensure that you have a valid email address attached to your Skype account and that you add the @notifications.skype.com email address to your email account's safe senders list.
If you are still not receiving emails from Skype, please contact your ISP (Internet Service Provider) to ensure that they are not blocking email traffic coming from Skype.
Please give me a hand with this problem.
Regards

Dear All (after Community Manager's Claudius' post),
Please do file with Skype Customer Service to enlist their assistance in determining why you are not receiving the password re-set token e-mail messages. I subscribed to this thread so I can follow your progress.
Here is the link to use to contact Skype Customer Service: https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service As you know you need to contact Customer Service, skip past Step 2 and proceed directly to Step 3, Continue with Support Request.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Password reset token .

i keep requesting password change requests since i cant login into my account and it send password tokens to my email but they will not work when i try entering them in not even when i try manually. ive requesting new password tokens over and over and it just keeps saying sorry password token not recognized and it is getting very aggrivating...what am i suppose to do now? just never be able to log into my skype account again? ugh!!!

Hi, Christian, and welcome to the Community,
We here in the Community cannot access accountholder records -- so I have to refer you Skype Customer Service. Here is the link to use: https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service As you know you need to file an enquiry, please skip past Step 2 and proceed to Step 3 to continue with your support request.
When you file, please copy and paste your well-written report as it appears here, including the registered e-mail address as this time you will be using a secured system, so Customer Service can research what the issue could be. The e-mail address you posted originally was removed to protect the safety and security of your father and his e-mail account -- please remember to never, ever post such personally identifiable information on a public Community or forum such as this!
I subscribed to this thread so I can keep up with your progress; please post back to advise how it goes.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Password Reset Emails take longer than 6 hours to arrive, expired once they finally show up

HelloI have searched the boards and found instances of people with the same problem, but no solutions. I have been going back and forth with skype support, but all they send me are canned responses with the same useless instructions over and over..... and despite my requests to read and actually reply, or to elevate my questions to a supervisor, all I get are canned responses over and over again. The bottom line is my wife forgot her skype password, we attempt to request a password reset token be sent, said token takes longer than the 6 hours validity period to arrive and is useless by the time we get it, then we are prompted to enter her email for another reset token, which takes more than 6 hours to arrive, completing this ridiculous circle... Advise, ideas, help are all greatly appreciated Thanks

Bad news.I spent the last 4 days going back and forth due to the same issue. The email arrives after 3 hours (should we consider an improvement?) but at the time I check the email, the token is expired so I need to re-initiate the process. Very annoying and not up to today's industry standards for password recovery. Even banks take 10 minutes the most... Bottom line, Skype says this is an issue they recently expereienced. Based on the previous post, the term RECENTLY is very vague.

Password reset/recovery problem? Check here

Hello everyone,
we have seen some reports about difficulties in receiving Skype account password reset tokens on time or at all. The emails are being sent by the Skype system, but are prevented from reaching our users somewhere along the way. We are aware of this issue and are actively looking into a speedy resolution.
In the mean time, to receive the email for receiving your password, what you should do is manually add the [email protected] address to the list of approved senders of your web mail provider. 
If you have received the email, but with significant delay, try adding the skype address you received the email from to your address book.
Gmail instructions
Yahoo instructions
Hotmail / Outlook / Live
Also check out  this useful article which gives a well-rounded albeit technical explanation on why emails might arrive late.
Should you still face problems receiving the password recovery/reset email after making above change please start a new topic here on the discussion board. Tell us what your email provider is and which country you are located in.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

OK, cancel that. I had to clear cache and restart Firefox.
It seems that for now I can log in.

I have been trying to recover or reset my password, but the reset email never comes, so I can't change my password. I tried to open a new itunes account to assign my iphone 4 to, but it always defaults to the old itunes account?

I have been trying to recover or reset my password, but the reset email never comes, so I can't change my password. I tried to open a new itunes account to assign my iphone 4 to, but it always defaults to the old itunes account?

Me too! I tried to reset many times the password of my daughter’s id but she never received an email with instructions. :-(

How can I reset my password if I never get the "forgot password" email for my iCloud account?

After upgrading to iOS7, my phone keeps bugging me to sign into my iCloud account when I can't remember my password. When I choose to resolve this, I never get the confirmation email back to reset my password and I've tried on my phone and on iCloud to reset my password but I never get the email to do so. Thus, I can't sign in and the pop-up asking me to sign in keeps popping up, it's driving me crazy! Has this happened to anyone and did you have to call technical support for this or did you find a work around?

Go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue".

Never Receive Skype Password Reset Email (verizon)

Quite honestly, the Skype password reset process is by far the worst I've ever seen... I have, over the past few weeks, requested a Skype password reset upwards of 30 times which never arrives to my Verizon email account (no it's not trapped in spam). Want to call Skype? Too bad, there's no number... Want to live chat? Sure, just sign in with your Skype name and password. I literally have 0 options to reset my password now. Thanks for nothing Skype,.

You could contact iTS and ask for a hint on what your rescue email really is. You probably forgot.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Lost my password, never get a password reset from spotify

Like title says I never got any email when resetting my password. I did this account to write this message, because I want my old account back. This accounts password is 0000. I dont want to make new account. I will never ever gonna join to facebook. I just want my old account back. Btw, it took me four hours to make this far and post this never before asked question. Sorry my english. I must say this is the worse support I have ever had in my life. And I was teenager when internet born.

Did you visit this link https://www.spotify.com/us/password-reset/ already? What did it say after you put your e-mail address? Did it say it sent you a link to reset your password? If it said that the password reset link has been sent and you didn't get it, try to do it again or contact support here -> https://www.spotify.com/about-us/contact/contact-spotify-support/?contact . Don't worry, making a new account is still very easy if you can't make it with your old account. Hope this helps :)

Tokens not recognized on password reset

I have the last 2 days been trying to reset my kids password for his skypeaccount but without luck. I get the email with the token but it wount let me use it.
All I do leads me back to getting a token that wount be recognized until the system locks my email down for 24 hours.

nsordk wrote:
I have the last 2 days been trying to reset my kids password for his skypeaccount but without luck. I get the email with the token but it wount let me use it.
All I do leads me back to getting a token that wount be recognized until the system locks my email down for 24 hours.
first, request for a new password reset link again (be sure to use it within 6 hours upon receiving it or it will expire). Then try using another web browser to open that link if it still doen't work in the usual/default browser you are using. You can also try using another computer or device if such is available.
If the same or similar problem exist, then you may need to get in touch with customer service for further assistance. They may require you to verify some details before they can proceed in assisting you in resetting your password/regain access to your account;
[email protected]
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

HT5624 Password Reset Email that Never Comes!

I've requested several times to have a password reset email sent today, but it's been several hours and no email has come through. I've check my spam folder as well, but no luck. Is there anything else I can do?

Why create a new ID in the first place. You are aware that any media or content purchased/acquired with one ID is eternally tied to that ID, correct?

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Supriya

Hi,
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Password reset token never delivered

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