Past-due notice without an original bill

I recently transferred liability of my previous account to mine and my fiancé's names.  When we transferred liability, we were made to understand that the account was a continuation of the previous one.  Then we received a past due notice in the mail, a month and a half after we had switched.  The past due notice said there was a remaining balance on our previous account.  However we never received an initial bill nor can we access the previous account online. We had no idea there was a remaining balance. 
The first two customer service agents I spoke with tried to be helpful but they could not fully explain what the charges were for and why we had received a past due notice.  I was transferred to another agent who tried to explain again but could not provide me with a break-down of charges between the two accounts.  I told her I am concerned that we were double charged and that we never received an initial bill.  She said there was nothing she could do about it, that the bill must have been lost in the mail.  This is unacceptable, if there was no way for my fiancé and I to know about the bill (or to know what the bill is charging for), then we should not be held accountable for it. 

Transferring a line over I am assuming Assumption of Liability?
If your fiance had the account and did not pay the last invoice from that line then it is still owed. The old account could have been paid since he knew the closing date and the monthly amount owed.
Now 1.5 months later you still have not paid the account you now have, and still owe for the other account and you are questioning the charges. Pay the invoice or go into a verizon wireless corporate store and have them get a print out copy of both old and new accounts. Then pay the bill. Its that easy.
Lost in the mail is no excuse for not paying the bill. The amount is normally the same each month. +/- a few cents.
Do it now before you have no service, and bad credit marks at the three credit bureaus. If you ever get married you may want a home, a car, a boat or a big ticket item. Which if a bad mark, you will not be able to get.
Good Luck

Similar Messages

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    I do not receive any bills from you.  Somehow, I get a past due notice but  no bill initially.  How can that be

    You can see your bill online anytime you like. In fact you'll get your bill online before you get it in the mail. By the way did it occur to you the post office could have lost it? (removed) Even your smartphone has access to your bill via the My Verizon app.
    Comment edited as required by the Terms of Service.
    Message was edited by: Admin Moderator

  • I have been with Verizon since 1995 (I was an employee for years). I attempted to upgrade 2 of the 4 lines on our account today, but couldn't. We have an outstanding balance (though we have received no past due notice via mail, email, or text and make reg

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    I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
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  • Last month I was 1 day late paying my bill, so I tried to pay the full amount.  But the website would only allow me to pay the current bill amount.  Now, I show a past due amount.  If I tried paying it and Verizon didn't allow me, how is it past due?

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  • Seriously past due 1200 fios bill

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    Go to Solution.

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    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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  • List of invoices past due per sales order

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        Hi Julz32!
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    Follow us on Twitter @VZWSupport

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        A user is logged on to the system.        AppEnforce        2/16/2015 6:05:22 PM    1040 (0x0410)
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                    UI mode: 0
                    User token: null
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    (0x0410)
        Prepared working directory: C:\Windows\ccmcache\6               AppEnforce        2/16/2015 6:05:22 PM    1040 (0x0410)
    Invalid executable file AdbeRdr11010_en_US.exe            AppEnforce        2/16/2015 6:05:22 PM    1040 (0x0410)
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    1040 (0x0410)
    CommenceEnforcement failed with error 0x87d01106.  AppEnforce        2/16/2015 6:05:22 PM    1040 (0x0410)
    Method CommenceEnforcement failed with error code 87D01106           AppEnforce        2/16/2015 6:05:22 PM    1040 (0x0410)
    ++++++ Failed to enforce app. Error 0x87d01106. ++++++             AppEnforce        2/16/2015
    6:05:22 PM    1040 (0x0410)
    Shailendra Dev

  • Is it possible to upgrade a device when your account is past due?

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