Pavilion 23xi 23 monitor product number C3Z94AA - Pink color screen

This EXACT thing just happened to me.
Prior to calling HP support, I searched google and found several incidences of this problem.
I also did EXTENSIVE troubleshooting per instructions found on HP forums prior to calling.
And of course this monitor went out of warranty a couple of months ago - only a 1 year warranty???
I tried the using the motherboards graphics card (VGA) and also tried DVI, VGA & HDMI on the Nvidia Geoforce GTX670- all had the same issue with this monitor using different cables and connections.
I connected another monitor I have (Samsung) and it's displays great without problems.
Tried on both Windows 7/64bit & Windows 8 with all current drivers (checked to see if there were new ones)
This monitor Pavilion 23Xi even shows the discoloration and ghost icons when NO cable is connected to the computer and the monitor is just powered on??!!!
Even though I did all this troubleshooting and explained all of it to the tech rep when I first called she said that she could help me for a charge, but would refund it if she was unable to fix it.
I told her no, I did not want to pay a charge because I was pretty sure after a factory reset, another monitor that works ok, trying three different connection types DVI, HDMI & VGA, two different graphics cards and the monitor doing the same ghost icons/discoloration when it was not even connected to a computer - that is was the monitor.
She put me on hold and said that she got permission to troubleshoot without charging me.
We went thru all the steps I did again, powering off, trying different cables, connecting a different monitor etc and of course after all that she said it was the monitor and I would need to take it into Best Buy or some other store to see about getting it repaired.
I do not know the cost, but if its more than $50, I will probably just buy a different brand monitor that has a 3 year warranty, did not notice (slaps self) that these HP's only have a 1 year warranty when several other brands I bought previously all have 3 years... :-(
I should have went with a different brand to begin with based on my problems with HP inks, printers and prices from the past.
It just started doing this today, but is *very* annoying when you paid extra to get a higher quality image.
I just added an image of dropping to the command prompt, that shows that this HP monitor Pavilion 23xi shows ghost icons and images from previously visited pages if you look very closely.
It's really weird, like the monitor is retaining images in a buffer or memory but a reset, power off, holding down the on/off key for 20 seconds (which tech had me do) does not clear this.

Hello ytran, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that your monitor is displaying an unusual pink hue, and I would be happy to assist you in this endeavor! For the discoloration displayed on your monitor, I recommend following this document on Display Quality Issues. This should help return the resolution on your screen back to factory settings. If the issue persists, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl I hope this helps! Best Regards

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Hi:
This is the driver from your specific model's support page.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-89350-1&cc=us&dlc=en&lc=en&...

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Hi,
The following link shows its specs:
http://www8.hp.com/emea_africa/en/products/monitors/product-detail.html?oid=5328978#!tab=features
No speaker. Please try the following nice monitor:
http://store.hp.com/webapp/wcs/stores/servlet/us/en/mdp/accessories-88342--1/hp-pavilion-touch-monit...
Regards.
BH
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External HP Pavilion 23xi monitor cuts off laptop audio

I want to use my HP Pavilion 23xi monitor as an external monitor for my laptop (Sony Vaio, Windows 7). The laptop only has an HDMI connection, so I used an HDMI cable to connect it. The HP monitor works fine, but when it is connected, it cuts off all audio output on the laptop. There is no sound from the internal speaker on the laptop, or from the headphone connection.
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This question was solved.
View Solution.

Hi,
As you mentioned, the HDMI sound may take over sound, disable HDMI sound may help. Pleae try:
Right click the speaker icon
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Regards.
BH
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Hello francesco90,
I understand that you are inquiring to see if you are able to mount the HP Pavilion 23xi 23-inch Diagonal IPS LED Backlit Monitor. Unfortunately, there is no mounting option available for this monitor.
I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a wonderful day!
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Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Hp Pavilion 23xi monitor brightness in bottom right corner is darker then the rest of the screen

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Hello @PieterVdw,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that the bottom right corner of your HP Pavilion 23xi monitor is darker than the rest of the monitor and you are seeking assistance in fixing it. I am providing you with some steps you can try below:
Step 1. Unplug the power cord from the back of the monitor and the wall
Step 2. Hold the power button down for at least one minute
Step 3. Plug the power cord back into the monitor and then into the wall outlet (not a power bar or surge protector)
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the Factory Reset option and select it
If the above steps did not resolve your issue you can try the monitor on a computer or other device to see if the issue persists. If it does I think it would be best if you contact HP Technical Support for repair options.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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Hi dracucard,
I have researched your error and usually the cause is a higher screen resolution then what the monitor is capable of or corrupt graphic drivers. I would suggest reinstall or updating your graphic drivers. Are you using an HP PC? If so, what is your product number? What program are you using to capture the video.
Find your product number on a desktop:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=bph07555
Thank you,
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Thank you,
BHK6
I work on behalf of HP

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Hi randomguy123. If you want to try searching for the AC Adapter, you should try the part number "C3Z94AA" in: HP PartSurfer. It looks like the power cord is available or purchase (possibly), but not specifically the AC Adapter.
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I hope this helps.
TwoPointOh
I work on behalf of HP
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Hi Yuriry-Spb;
I regret that you are still having difficulties.
I am sending you a link on "Display Quality Issue"click here.
If none of these steps resolved it and it is under warranty I would call technical support..
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Please let me know the results.
Sparkles1
I work on behalf of HP
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Yes, I see now. The model number did not register in the old mind correctly. The Pavilion 23xi uses D-Sub, DVI, HDMI for connections. I would recommend the DVI, which means you need " a DVI output using Mini DisplayPort to DVI Adapter (sold separately)" copied directly from the Mac webpage HERE
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This is a user supported forum. I am a volunteer and I do not work for HP.

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Hi pachmati,
Welcome to the HP Forums!
I see that you monitor is experiencing some quality issues, and I would be more than happy to help you!
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If you still see some grids with red coloration, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Quality of new build of HP Pavilion 23xi / firmware issue?

Hi. I bough one HP Pavilion 23xi one year ago and I was very impressed with the image quality. So I bought one recently, but I noticed a difference between them: when viewed from above or side, this latest one has light leaks and a not-so-uniform display of colors, which get washed out more quickly when viewed from other angles. This does not happen with the first one, and it's independant of operating system (tried on Windows 8.1 64bit and OSX Yosemite.
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Hello @bmoreira,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how the quality of your new monitor shows light leaks and not-so-uniform display of colors from different viewing angles. I would be happy to assist you in this matter!
I am providing you with some steps you can try below:
Step 1. Unplug the power cord from the back of the monitor and the wall
Step 2. Hold the power button down for at least one minute
Step 3. Plug the power cord back into the monitor and then into the wall outlet
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the Factory Reset option and select it
Step 6. Try a different cable connecting your monitor to your computer
If the above steps did not resolve your issue you can try the monitor on a computer or other device to see if the issue persists. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you for posting on the HP Forums. Have a great day!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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Sure can, because I was asked to do this recently.
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This question was solved.
View Solution.

You can test the display by connecting it to a notebook via the HDMI displayport output and using presentation mode to extend the display onto the monitor.
When one starts installing drivers for devices that an OS has for them in its driverstore then things start going wrong.
You really should consider rolling back the display driver installation. Go into system restore and choose the checkpoint that was created when you installed the display's driver. Once you have done that go to the Crysis forums and take a look there to see what others have done to resolve the image lag.
In the future do yourself the favor of not installing a driver for a new display, unless it is a touchscreen or another special type of display. Your Hp Pavilion 23xi display is a PnP (plug n' play) device. That means plug it in and use it. The OS will take care of installing a WHQL driver.
An example of what I mean is in the following image. I have two P n' P displays connected to this desktop PC's video card outputs. I can play any game currently on the market with this PC without low FPS or lags.
BTW, you are better off using the DVI input for games and videos and the display's recommended native resolution. Back away from the old school VGA.
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Pavilion 23xi 23 monitor product number C3Z94AA - Pink color screen

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