Pay Vendor bill-to address not default bill-to address prints default addr

Customer has vendors with multiple bill-to addresses. They can create an AP invoice and select an address other than the default which works fine. When they go to pay the vendor, the check does not print the bill-to address on the AP invoice. It prints the BP default bill-to address. If you open checks for payment it brings in the default address and not the address you put on the AP invoice. Is there any way to change this? Why would we use multiple bill-to addresses if we can only pay the default?

I must have mistated the problem. The pld is printing exactly what is on the Checks for Payment window. The problem is when you create an Outgoing Payment - either manually or through the Payment Wizard, the mailing address on the AP invoice changes to the default mailing address in BP Master Data no matter what is on the AP invoice. You have to manually change the address back to the billing address on the AP invoice if it is not the default. Is there a setting I am missing, Is this a bug or is this by design. If by design it does not make sense to have multiple bill-to addresses in one vendor.

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I cancelled my service, was charged for service which was not provided, and I am unable to find a way to dispute or to pay my bill.

To begin, what ADA-compliant options are available to work with a service representative? I've never found the online chat service support to be available during my waking hours after checking over the last week. I can't find a contact email for support, either. I've been instructed on several occasions that I will need to make a voice call for customer service, but unfortunately, this will not be possible. I will require text-format assistance from customer support to address two issues which I am unable to solve on my own:
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

I'm not allowed to pay my bill online because I'm a new customer

I switched my eight year old account from AT&T a few months ago, to Verizon. Very unhappy with the payment options. I got a call saying "Pay now or else" and I happily pressed "2" to "Make a payment now"* … after going through the system, my call was dropped. This happened again. Finally I came online and found a number to call and worked my way through the system only to be told "You cannot make payments online or automatically until you have been a customer for six months" … WHAT? I've been a customer of AT&T for EIGHT YEARS? You, Verizon, didn't make me from scratch - I brought my number over from an existing account! You have my name, address, existing phone number, social security number … what more do you need? BLOOD? It's outrageous that I was told "go to a local Verizon store to make a payment" … the nearest store if 15 miles away. So I had to drive 15 miles there, and 15 miles back home to make a payment -- to an account I chose to save money over AT&T. Well, there goes my savings, to gasoline and time!
This blows. Frankly, it blows. This is what is wrong with customer service, or lack thereof.
And when I got the store? No human needed: kiosks. Freaking kiosks! I'm outraged and frankly, when my contract is over, I'm switching back to AT&T or going to someone else. And I know that no one at Verizon cares about that -- all you phone companies are too large and really don't care about customers at all. That's why you have rules like this, which make our lives more difficult for no good reason.
* And I wouldn't even be getting these calls if I'd been allowed to sign up for autopay right away, which is how my AT&T account worked for EIGHT YEARS WITHOUT INCIDENT.

MillieM I've been a Customer with Verizon since 2003 and when they switch there payment system a Few years back to were you pay at the Kiosk at the C. Stores I wasn't in love with it either but it grew on me and learned to get along with it, going 15 miles these days to and from is kind of costly because of Gas but I guess it could be worse.. Ann154 had a good suggestion you might try that.. or call customer service and see if they'd assist in paying your bill through your checking account or use a credit card my mom & I have used both on occasion but mostly I use the Kiosk..
Hope our Suggestion helped and hope a stay with Verizon. b33

I have an Iphone 4 and my internet has not worked for a good 10 months, why wont it work? my dad pays for my data plan, so its not that i dont pay my bill. I've even tried to reset my net work settings, and that did not work

i have an iphone 4 and my internet has not worked for a good 10 months, why wont it work? My dad pays for my data plan, so its not that i dont pay the bill. I've even tried to rest my net work settings, and that did not work. I went to AT&T and they said that the only way to fix it was to buy a new phone, and im not going to buy a new phone with out my upgrade. someone, please help!

Hey lilmissindian!
I have an article for you here that will help you troubleshoot this issue:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

HT1937 I purchase some Apps and get billed to my e-mail address. How I pay the bill with my "Pay Pal" account?

I purchase some Apps at the Apple Store and get billed to my e-mail address. How I pay my bill with my "Pay Pal" account? Is a bit silly request but I'm a newbie.

Hello John
Sorry I haven't got back to you sooner.
Thanks very much for your help, your solution solved my problem.
Thanks again and kind regards
Mike

I have not been able to pay my bill and now you ar...

as it says in my subject i have unfortunatly been ubable to pay my bill and now you are going to terminate my contract with you i do not want this to happen but i only have untill the 9th of june to pay my bill and as i dont get paid till the 15/6/12 this is a problem i am aware that my bill is very over due and for this i appologise but if you could give me till the 15th i shall pay you what i owe pluss some please contact me on here if there is anything you can do to help as realy dont want my contract terminated thank you for your time.

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you need to contact BT, you can use Live Chat or Contact BT ,or telephone 0800 800 150
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Billing Block in Customer Master does not default into Sales Order (VA01)

I put a billing block into the customer master but it is not defaulting the billing block when I create a new sales order for that customer. Do you have any tips please for what could be wrong?

Hi,
The billing block you set in customer master or by XD05 is not meant for to flow in sales order(flow to va01).
That is meant for block customer for sales/delivery/billing
If you want this block default in va01 then you can set it for document type by VOV8
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THEY MUST NOT WANT ME TO PAY MY BILL

THEY MUST NOT WANT ME TO PAY MY BILL AS THEY HAVE CUT ME OFF FROM MY VERIZON. CAN'T GET IN TO SEE IF CHARGES ARE BEING APPLIED TO MY BILL THAT I HAVE NOT MADE. I AM LEAVING TOWN SO SHOULD I JUST TELL THEM TO STICK IT?

budone, thanks for helping us support RAPPTIME with information on how to make payment to a closed account. When porting your mobile number to another provider, your account is automatically deleted online at our website. As a result, you will be no longer to access your account online at My Verizon. However, you may dial #PMT from that deactivated Verizon Wireless phone to make payment to your account by credit card or check. You may also call our automated system at 800-922-0204 from an alternate device or landline phone to make payment, as well.
LasinaH_VZW
VZW Support
Follow us on Twitter @VZWSupport

HT201184 AT&T does not support Safari how do I pay my bills

AT&T does not support Safari how do I pay my bills?

That is very much a personal choice. Opera? Firefox? Chrome? In this case it may be a matter of what works for the ATT site. Although I have not seen another post regarding Safari not working with AT&T site.

Did not pay my bill, what's going to happen to me?

Well long story short Verizon ripped me off and won't admit to it. I refuse to pay my bill a month and a half ago. my phone is deactivated. What is going to happen to me in terms of what I owe? And will I keep getting charged every month?

rcschnoor is correct.
Definitely do not have all details needed.
Heres the route the account will take.
Im assuming:
1. The account has been disconnected due to non-payment.
2. There is a balance owed on the account..
Consequences: Financial services calling you. You will be offered a settlement, which is lower than you bill due. Should you refuse will eventually go to collections and then will affect your credit. Depending which collection agency it goes to they may file to garnish your wages.

I was an Exchange student in the USA and I had a American Credit card. It expired, now back in the Netherlands I found out I still need to pay some bills. But I can't change credit cards, cause I'm not in the USA anymore

Yeah, so I had a American credit card from bank of America, and I closed my bank account before I left the country.
When I came home I found out I still need to pay like $2.00 but I can't change the country cause I need to pay my bill first,
but I can't because I don't own a American credit card anymore... what do I do??

Contact a friend in the USA and have them mail to you a cheap US iTunes Gift Card that you can redeem in your US account. Or, if a friend has an iTunes account, they can use the iTunes app on a Mac or PC to buy a cheap electronic gift certificate for you. The second option would be faster.

Fun time paying a bill!

Quite an experience. There I was, in the bill payment area of My Verizon. I chose my payment option, the only one saved: my debit card and click "Next". I agree to the terms and press the button to pay, but alas, an error has occurred. My payment option's nickname can't have more than 12 characters (seems the new My Verizon was made by the team behind Twitter or something) and can't contain any special characters. Now, I never gave my card a nickname. It defaulted to "************" followed by the last 4 digits. This has never been an issue in the past, but no big deal I conclude. I attempt to change the card's name. But despite a popup notification to the contrary, the changes do not save. After many attempts, some giving my card a series of obscene names in frustration, I give up. Surely the solution is simply re-entering my card.
Boy howdy was I wrong. I try adding a new payment method, re-entering my card (which I might reiterate I've used for some time now to pay my bill with no trouble) This time I was not given any option to enter a nickname. After entering the card and clicking pay, once again I am greeted with an error stating that the card nickname mustn't exceed 12 characters or contain special ones. Clicking back I find that the new payment method wasn't entered and the "************"+4 digit one remains unchanged.
Well gee this tears it! Finally I try taking the card out completely. My thinking is that, were the card removed, I would be prompted to add a new one with a new nickname. Of course, it's not that easy. Deleting the card does nothing. A simply popup stating it was removed, even though it wasn't. My only conclusion is that Verizon just doesn't want my money anymore. My bill remains unpaid, but not for lack of trying!
Sarcasm aside, this is terrible design. I'm a web application developer, and I've made payment gateways in the past. I know that things don't always work as planned, and that online payments can be a tricky beast. But this is absurd. I understand not wanting special characters in user input (HTML entities and the like) but I can't have an asterisk? There is NO technical reason to not allow asterisks. Especially considering that they are in the default nick. Especially considering that 12 asterisks + 4 digits is a COMMON PRACTICE. ESPECIALLY CONSIDERING that this "nickname" has NO BEARING on whether the payment can process. The card number, security code, expiration date, and billing address are all present and valid. The nickname is irrelevant for all parties involved!
Anyone have some advice for me? Hopefully this is just a fluke or something that will be sorted out soon. I'll try paying again later tonight, maybe try a different browser. It's overdue enough as it is. X(

Follow up: I gave it one last try. I logged out, then logged back in. Once I did that the payment options were all cleared. I entered my card it and the payment went through. This time the default nickname didn't have any asterisks. Posting this here in cast anyone has the same issue.

Last month I was 1 day late paying my bill, so I tried to pay the full amount. But the website would only allow me to pay the current bill amount. Now, I show a past due amount. If I tried paying it and Verizon didn't allow me, how is it past due?

Last month I was 1 day late paying my bill, so I tried to pay the full amount. But the website would only allow me to pay the current bill amount. Now, I show a past due amount. If I tried paying it and Verizon didn't allow me, how is it past due?

I'm confused - If I go online to pay my bill, and it's one day after the due date, the current bill and full amount due would be the same? If the current bill is not the "full amount due", then what is the extra amount that's snow showing past due?
Also, when I go in to pay my bill, I show the Current bill amount, total amount due (which are the same), and then a box where I can type in the amount I am paying, with the default amount being already filled in with the total amount.
Is this a pre-paid or a post-paid (contract) account?

Need to pay final bill

i discontinued my verizon wireless family plan and i haven't received a final bill in the mail. i can't find any way to pay it since i don't know my account number. i can't log in to my verizon to find my account number since i no longer have service. will i eventually get a final bill in the mail, even though i was set up for paperless billing? or is it due the same time it was always due before (in which case it's already a week late so i would really like to get it paid)

Calling verizon wireless will allow you to pay your bill, but it will not allow you to see or understand the bill. If you have cancelled service but you remain the in U.S. with a U.S. address, you should receive a paper bill. Verzon wireless terminates online accounts when the phone line is terminated, but if you have set up automatic payments, Verizon will continue to use the information you supplied to the online account even after it has been terminated.

BT Computer Problem - I can't pay my bill??? But...

Hi,
I have been a customer of BT for many years (apart from a period when I was in hospitalised). My sole current source of income are sickness related benefits and Disability Living Allowance and I am considered disabled.
I have always paid my BT bills by a variable Direct Debit (ie The billing amount changes every month according to use but the the billing day and direct debit day always remains the same).
I recently (31/01/2011) upgraded my broadband and telephone contracts. Whilst on the 'phone to sales representative I specifically asked whether the billing day would remain the same and was told that there would be no change to billing. I also reconfirmed this question. This is very important as being too ill to work and reliant on state benefits I need to know when money will be taken from my account.
My billing date in January was 13/01/2011 and then in February it changed to 06/02/2011. Obviously a computer generated error. I contacted the call centre 14/02/2011 and they sent a request to billing for the original billing date to be restored. I then contacted the call centre today to find the request to have the original billing day reinstated has not been actioned. The Call Centre representative offered to cancel the direct debit entirely and start a new direct debit with fixed amounts. I explained that this was not acceptable as I just want to pay every month whatever I use whether it's £100 or £40, I just want to pay monthly with the original billing date of 13th of every month as that is what I have budgeted for and I do not want to have any arrears. I stated that I also expected BT to honour the advice given to me 31/01/2011 by the BT sales representative when upgrading my services who said the billing date would not change. The call centre representative told me that this was not possible resulting in the Direct Debit being cancelled and me at loss as to how I will pay my BT bill.
Please help me. I need to stay in regular contact with health professionals so that they can visit me at home when I am particularly unwell and rely on a good 'phone service. I just want BT to honour the original direct debit agreement and billing date as confirmed by the sales rep 31/01/2011. I need you to take the money from my account on or around the 27th as you did last month. And I need it to be variable direct debit as it was last month. I just cannot afford to fall behind.
Just like to add that the call centre do a professional job and are always courteous and freindly. The difficulty I face is that there is no way to speak to the team in the UK who actually process the bill payments as I am sure they would quickly be able to resolve the issue.
Many thanks for your time. I am sorry if this sounds like rediculous whinge. It's just that with my limited finances I have to juggle all my bills around my benefits and need to know the bills will always be issued on the same to ensure I can budget. If this months BT payment had been taken out next week (one week early) I would have had no money left for food which is why it had to be cancelled. Please restore my original billing day and take the money on or after the 27th like you did last month. Please let me pay my bill....
Thanks again

Hi Cozumel,
Thanks for posting. I'm sorry you're having problems with your bills. I can take a look at this for you. Drop me an email with your account details and a link to this thread for reference. You'll find the address in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Pay Vendor bill-to address not default bill-to address prints default addr

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