Payment gone through but cannot call

payment for this month has gone through but I cannot call. Please can someone help? Thanks
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Go to Solution.

Hi,
I checked your account and found that the minutes have now been replenished.
For future reference, although the recurring payment is taken three days in advance to avoid possible delays, your subscription minutes are reset based on the initial purchase date and time.
For example, if you purchase a Germany 400 minutes subscription on the 15th at 15.00 GMT, then your recurring payment will be taken on the 12th and the minutes reset on the 15th of the following month at 15.00 GMT.
You can check when your minutes will be reset from your order details:
1. Go to https://secure.skype.com/account/purchase/history/orders
2. Find the first order for your subscription (not the recurring payment)
3. Click the order ID. The transaction date shows when your subscription was purchased.
You may also want to refer to this link to know more about how subscriptions work: https://support.skype.com/en/faq/FA10414/
Hope this helps.
Julian

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Payment delivered but still cannot call

payment delivered but still cannot call. Why?

Here are some things you can do -
https://support.skype.com/en/faq/FA50/i-just-purchased-skype-credit-but-i-cannot-make-any-calls
Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
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IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Payment gone through but cannot call

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