Payment in dunning program

Question

Dear Gurus,
We have an issue.
My customer has a invoice of 5000. He made a payment of 4000. It is booked as partial payment.
In my dunning run , only the invoice is getting considered but not the payment.
How does it actually works.
Balaji Dhanavel

Answer 1

Hi Balaji,
First check the dunning procedure assigned to the customer. And check the dunning procedure settings in FBMP if you want to understand how dunning works. Click F1 help on each field to read more about how dunning works.
I am summarizing it briefly here. In a normal dunning procedure (if you do not select dunning for credit balance) the system checks for the net debit balance for a customer before dunning is run. So if there is a net receivable from the customer the customer will be dunned.
There are 2 ways you can apply a payment - residual or partial. If you received a residual payment it will clear the original invoice and will create a new document for the residual amount. This will be shown on the dunning notice.
If you did partial payment the original invoice is open with the full amount. This might be the reason for your problem.
Regards
Sharabh