PCM vs. CDMA using Best Buy Movie Mode

I just downloaded the Best Buy Movie Mode application . This feature is to work with translating
end credits of the Dispecable Me movie and also silence your ringer and dim your backlight.
I first open the app and enter the movie mode, click continue and get the following message: "This Blackberry device is not capable of recording PCM! Non-CDMA only."
WTF
Can someone tell me what is going wrong here? I thought my smartphone was a CDMA devices since I was able to program my voice dialing ...
I have the Virginmobile Blackberry 8530....

Greetings, and welcome to the forums!
webbieinla wrote:
I just downloaded the Best Buy Movie Mode application . This feature is to work with translating
end credits of the Dispecable Me movie and also silence your ringer and dim your backlight.
I first open the app and enter the movie mode, click continue and get the following message: "This Blackberry device is not capable of recording PCM! Non-CDMA only."
WTF
Can someone tell me what is going wrong here? I thought my smartphone was a CDMA devices since I was able to program my voice dialing ...
I have the Virginmobile Blackberry 8530....
Your device is CDMA based and the app is only for non-CDMA phones...
"Cats may taste like chicken, but they have more bones than rabbits."
Blackberry 101
Tips & Tricks
Videos to learn from on youtube

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Don't use Best Buy Delivery if you are thinking about it...Just lies, lies, and more lies..

Wow, where should I even started?
We brought a 55 in TV from the local store last Sunday, and schedule a delivery yesterday (6/6/2015).
They called us the night before delivery date, to confirm the delivery on Saturday from 1:30- 3:30pm.
We waited until 3pm, and finally received a call saying "they were delayed a little bit", and moved the time to 5:30-6:30pm. Ok, not good, but we can understand.
But of course, they didn't show up on time. We decided to call them again at 6:22pm, and were told they were 45 minutes away...
7:30pm, after a hour, we called them AGAIN, and was told they are 25 mins away.
We had another delivery scheduled from Lowes at 8pm. Lowes showed up on time, and installed our fridge and washer/dryer professionally. They left around 8:30pm.
WHERE IS OUR TV FROM BEST BUY THEN???? Don't they supposed to show up before the Lowes???
We called them again and again, but nobody answered...well, I guess it is a Saturday, and they went home WITHOUT even bother to tell us.
Last time we spoke, you told me you are 25 mins away. Is this a lie? or you just decide to go back to your sweet home after we talk on the phone?!
Sunday (6/7), I called the warehouse again in the morning, but no one answers, the voicemail is full as well (So I think we are NOT the only one experienced this ridicuous issue). Then we called the 1-888 number, and explained what happened. The customer rep on the phone couldn't get hold of the local warehouse neither, and told us to call back within several hours. (They did give us a case number: {removed per forum guidelines} though) We called back before noon, and was told they are not open on Sunday, and they don't know when will be get our TV delivered, maybe Monday morning.
Ok, here is the thing, we have to work Mon- Fri, that's why we requested to deliver on Saturday. And come on, Best Buy, it is just a TV, it is not huge appliances that take you that much time.
I can see why there was delay, ( not saying we were happy about it though...) But you could at least called us to let us know before you went home on our scheduled delivery date!!!! And were all those "45 mins away", "25 mins away" things lies????
Dear Best Buy Coustomer Relations,
I am expecting a responce back from you in a few business days from today, 06/07/15. Your responce should be sartisfying us. If we don't hear anything back from you or your responce to us doesn't satisfy us, then we will go talk to someone higher in your organization. Thank you,

Hello MengyaLiu, and welcome to the forum,
I’m honestly not sure why our delivery team would have told you they were on their way to your home and then not arrive without an explanation as to why. Our delivery agents should be notifying you of all necessary changes in their delivery schedules, as we realize the inconvenience any possible delay may cause, so it’s regrettable to hear we failed you in this regard. I truly apologize for any frustration this oversight may have caused.
While I’ve personally documented your feedback here at the corporate office to ensure something of this nature doesn’t happen in the future, I’m glad to hear our delivery team was able to make this right and successfully delivered your TV yesterday. Please feel free to let us know how it went and if you have any further questions for me. I’ll be glad to help.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Best buy rewards card

Ok. I don't know where to start. But I would like to register my complain atleast some one to understand our -customer frustration. We went to best buy in harrisonburg virginia on 8 feb 2014 to buy samsung smart TV. The sales consultant was ok. We were talking abt F 7100 and F8000 and she was telling us there is not much difference except inbuilt camera and upgrading apps. But atlast my husband found one is dual core and other is 8000. Ok actually its not the issue. Bcz we were going to buy F series and we wanted to take advantage of 5% cash back, we want to make sure whats our limit since we hv nt used the card recently.We wanted to use best buy card and sales associate after trying our card said its expired and need to be applied newely. Time was close to 7.45 pm EST. Nikki the consultant did it online and at the end called citi bank and they wanted to talk to my husband after they talkd with him the rep fron citi bnk told Nikki of best buy to congratulate us bcz my husband aprcd to be platinum card holder with 6000 credit limit. We were happy and wanted to go for F 8000 and got 5 year protection plan all together around 3024 $ .Time was closer to 8.45 pm Est. Nikki was already getting restless. I dnt blame her bcz every ones nature will be the same around closing time. But when she tried to bill it .it came as the credit limit is only 750$. She tried two times and said its nt working. As we were concernd abt credit history we asked her to call citi bnk y it is like that. It took almost close to 2 hrs to resolve the issue from bnk side. We really nt happy with custmr service of citi bnk. And atlast their fault desk said SSN is keyed in wrongly from their side. But during that time Nikki was suportive and trying to redolve the issue. Manager josh was ok. Our point is my husband called citi bnk to file a complaint and he was in phone for 1 hr.After an hour they said SSN is keyed wrongly by best buy which I'm not sure. Bcz Nikki asked us to move from one side to another side secondary to key pad nt working. So I dnt know whether it could be BBY mistl. But my question is
1.if BBy did it wrongly when my husband spoke with bnk asdociate she asked for SSN how come their dydtem did not find it.ok
2. No matter what how the citi bnk approved it first time if SSN wrong
I have a 21 month old baby and he was crying and got fussy after 9pm. We live in staunton and drove 45 min to harrisonburg. When we came out of BBY it was close to 10.30 pm ESt then we drove home with hungry baby. CITI bnk just said to my husband its just a mistake and they can nt help it. And its BBy mistk. My husband spend 1 hr in phone with citi bnk suprvisor after we returned. Bcz we were very frustrated and tired. My husband felt so bad that he made me and my baby to suffer. More over our son was having cold and cough which worsen the situation.citi bank is not ready to answer for our frustration, time and how difficult was it with baby. We want to know wt BBY got to say abt this. My husband went to store again this morning bcz he had some work in there. And he explained abt his call to citibnk. BBY said they really don't hv anything to do with it. Hw come? If its nt for BBY product we would nt have applied for citi bnk card. Is it nt BBY duty to protect their customers? Above all this this morning the deal is changed that is yesterday we got a sound bar which is 349 $ but with F 8000 it is 80$ . But today for F 8000 you get samsung M7 spjr 349. $ completely free which is really disappointing us and me and my husband are really thinking abt returning the product as we have only set later this week for free delivery.
I hope atleast there shd be some one in BBY who understands our feelings, frustration and disappointment. I'm awaiting for a reply and nit just a sorry.
1. If BBY did it erongly

Hello Avab,
Thank you for reaching out to us on the forum! This is certainly an odd experience to say the least. I apologize if you feel the associate somehow caused the issues you have experienced with being approved for a Best Buy credit card. It would certainly be surprising to go from believing you were approved for such a high limit, to only being allowed to purchase such a low amount. Unfortunately I do not have access to reviewing your credit card account, as Citibank and Best Buy are separate companies. That being said, we do not have any influence over Citibank’s decisions or policies.
I would be happy to look into this by reaching out to Citibank, however, your husband would have to reach out to me directly with his name, phone number, and email address as it seems the card was opened under his name. Your husband may reach out to me by signing up on the forum and sending me a private message by clicking the link below in my signature, or by emailing [email protected] with “Attn: Tasha” in the subject line.
If you have any questions or concerns, please let me know.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy exchange with rewards certificate issue

Hi,
I have been a loyal customer of Best Buy over the years and go out of my way to shop there for my electronics. I hope someone can assist me with my problem. Below I have given a brief synopsis of what is going on. Thank you for your time.
On 01/10/15 I purchased a Bose headset using some of my best buy rewards certificates and the rest of the balances on my credit card. I forgot to use a $50.00 gift card that I had received, towards the purchase that day. On 01/13/15 I returned to the same store to ask that the receipt be credited and re rung so I could apply my $50.00 gift card. The customer representative advised that since I used best buy rewards certificates I would not be able to do the exchange since the rewards take 8 days to return to my account. I asked if the rewards could just go onto a best buy gift card and he stated they were not able to. I had no intention of returning my item; all I wanted was to get the $50.00 gift card applied to my receipt. Instead I was forced to return my headset and now wait 8 days to then repurchase the same headset in order to be able to use my best buy rewards certificates plus my $50.00 gift card. I find it ironic that best buy is willing to take in a returned item (never intended for return), make customers wait 8 days, and then have the customers travel back to the store to buy the same item over again just to be able to use their rewards certificates that were returned.
I did advise the customer service representative of how absurd the process is and he stated “I know I’ve been dealing with it for the entire holiday season but this is the only way it can be done.” Best Buy should really take a step back and look at this process since they are incurring a loss on the returned product and the overall poor customer experience.
Thank You

Hi jonchiarito,
Thank you for signing up for the forum and connecting with us.
I can imagine feeling frustrated after hearing that your certificates would be returned to your My Best Buy™ account, which may cause you to have to make another trip to the store to redeem them. The only way we could have applied the $50 gift card to your existing purchase is to process a return and repurchase, which would cause the certificates point value to repost to your account. Since certificates have no actual monetary value, they cannot be put onto a gift card.
It can usually take between 3 - 6 business days for a certificates point value to repost to a member's account following a return, and it pretty common for the point value to repost the same day that a return is processed. I looked over your My Best Buy™ account using the email address you registered with the forum, and from what I can see, the point value for the certificates you redeemed reposted to your account yesterday following the return. It may take 24 hours for your account to update though.
If after 24 hours you for some reason are unable to access those points or if you have any other program related questions, then do not hesitate to send me a private message and I will see what I can do to further assist. You can send a private message by clicking on the blue button in my signature labeled "Private Message." Also, please feel free to post any ideas or suggestions you have to the IdeaX section of the forum.
Returns When a My Best Buy™ Certificate was Used
I hope you enjoy the rest of your day.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

How do I file a complaint to Best Buy?

I have had a long, drawn out (unpleasant) experience with Best Buy that someone needs to be aware of.... I finally just had enough aggravation that I wanted to pass along, so hopefully others do not have to.    I think their intentions are good, but it seems there needs to be some improvement in a few areas.
We had a Samsung dishwasher that was constantly needing repairs-- because of this, I had decided to extend my Geek Squad protection plan after the 5 years was up and did so on Jan 14.
I had an ongoing repair problem that started on 12/26-- and after a couple of calls, I spoke to a Geek squad agent who said we qualify for a lemon replacement, which was approved and set up around 1/29.
We went to the store on 1/31 (Wentzville MO) and this is where things began to go bad-- we got to the store right after 10AM, started working with the geek squad agent and sat there until 1 PM!!!!!!!!    It was a nightmare--because the agent was having trouble setting up our delivery and install... I think her name was Sheila-- she made at least 15+ phone calls getting the run around -sitting on hold- being referred to another person, etc etc... As we sat there, the manager-April, was fully aware since Sheila had called her early on, for direction. The crux of the problem was they had changed delivery services and we being just under 50 miles away from the store apparently were in a no delv zone.... (Which is ridiculous-- if we want to spend a bunch more money, which we did-- shouldn't have to worry about delivery).   So we sat and sat--listening to the whole debacle until I finally told her-- Please---GET her manager over here to get this squared away!   April came over and gave about 10 min of her time to help and didn't seem too concerned that we were sitting on the same stool for over 2 plus hours.     After her 10 min, she left and we still ran into some problems where Sheila needed the manager for an override or something and had to call and call until another mgr came over.   IF I was that manager, I would have stayed until the entire process was completed and apologized -- but she didn't- and did not seem to care at all.   SO three hours later we walked out in total shock that it was such an ordeal.
Delivery and install of the new machine went fine-- but here we go again, another problem.
Geek squad and the store told me that to get a refund for my old protection plan and extension on the old machine, I just need to call them and set it up.   I won't go into the gory details, but I've had to make calls on 1/31, 2/8, 2/17 and 2/26-- had 2 cases opened and spoke to some extremely unknowledgeable agents, with one telling me on 2/17 that I can't get my money back. My last case # was {Removed per Forum Guidelines}-- I was told on 2/27 that the case was finally approved on 2/26 (again, I started this on 1/31).. but that I have to wait "1 to 2 billing cycles" to get my money back--which converts to 1 to 2 more months.   I have never heard of a refund taking that long and now I regret purchasing another 5 year protection plan on our new machine.    This has been some of the worst customer service experiences I have ever had--and really sours me from using Best Buy /Geek Squad protection any longer.

Hello raemo,
As AWBrown said, we certainly aren’t perfect, and we recognize mistakes are bound to happen every once and while. However, I feel that this was maybe not a mistake but rather a series of events that just never quite lined up as they should have. When an exchange is offered underneath a Geek Squad Protection Plan, it’s supposed to be a smooth and easy transaction, and clearly, your experience was far from this.
Delivery is a great way to get larger product to your home and should be hassle free. As we realize this is a popular service, we do hire a 3rd Party installation team called Optima to assist us. While Optima does have services throughout the United States, there are rare times where a customer falls outside of their serviceable area. I’m glad to hear though that Sheila was able to talk it through with them on your behalf and ultimately scheduled you for the delivery.
On the customer service side, managers are meant to be on hand to assist with the difficult transactions and support our associates and customers when help is needed; I’m not sure why April wasn’t available to provide the necessary support. I realize this situation is one that would take time to correct, but our level of customer service shouldn’t drop, and I’m sorry if she seemed dismissive of your concerns and time.
On top of this, I did see you experienced difficulties in receiving a refund regarding your renewal of your protection plan. When the exchange of your dishwasher processed, you were still covered by the original plan as the extended coverage you purchased wouldn’t have gone into effect until March. Therefore, you shouldn’t have encountered any issues when you asked for the refund. However, I do see here that our systems released the refund just a couple of days ago. As your credit card’s issuing bank also needs to process the refund, it could take up to a few more business days before you see the fund appear back onto your account.
Having said this, I do want to speak with you further regarding your recent experiences, and to do this, I will send you a private message. You may view this message by logging into your forum account and clicking on the envelope in the upper right-hand corner.
Thanks for posting!
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy manager escorted me out of the store after refusing to price match

Let me start by saying that I have never been escorted out of ANY retail store or business. It was appalling and embarassing and I left so angry that I might never return to Best Buy again. The store in question is:
SAN RAFAEL CA (Store 1021)
700 Du Bois St
San Rafael, CA 94901-3905
Manager - Earl
The Story:
Yesterday, Fry's Electronics started an online/storewide sale on one of their LG LED HDTV's which I'm assuming was to clear out inventory. It was a great sale and I was hoping Best Buy would have one in stock because the nearest Fry's location was several cities away--while there were at least three or four Best Buy's on the way. And having used Best Buy's price matching system before, I was confident that everything would go well if I decided to drop by.
I walk in, immediately go to the TV department at the above mentioned Best Buy location and I asked one of the employee's to run the SKU number to see if he had one in stock. He had 1 left. I told him I'd take it and I also asked him if he would price match it to Fry's. He said no problem as long as I showed him the link or advertisement, step-by-step. So I took my phone out (also purchased at Best Buy...) and went through the Fry's website. All good.
He kept staring at his computer and after a while, said, "Sir... I can't give the TV away at that price ($349). It's too low--however, I can go down to $399 for you". I was a bit confused and eventually asked him why my price matching request all of a sudden became an auction or barter for pricing. He said something along the lines of "Well, it's case by case really, and under these circumstances and considering we only have one unit left, I cannot let it go for such a steep price cut". I was starting to get frustrated so instead of taking the conversation any further, I simply asked him if I could speak to his manager. He pointed towards the front of the store and told me to look for a guy named Earl. I actually asked him if he could just intercom the manager to come over to the TV department and he said "No, he's right in front over there".
So I walk over to the register area and of course, the manager is NOT there. So I asked one of the guys in front to grab Earl for me and a few minutes later he showed up. Now at this point, I wasn't looking to fight or argue with anyone. I know people who scream for the manager every time something trivial happens and I'm just not that type. I just wanted someone with authority to explain in better detail and I have never even talked to a Best Buy manager before. Earl came up to me and I introduced myself and shook his hand.
I started out by asking him about the Price Match policy and he immediately said "Yes, we price match but we don't do it for 1 day sales and stuff--you're the one talking about that TV right?" I explained that I had no idea whether or not that particular sale was for exactly a day but asked him why it mattered in the first place. I proceeded to tell him that it's not some kind of special "holiday" event and that it was probably just for clearing inventory purposes--which also explains why Best Buy only had ONE left.
He paused for a second and said "Well, you know even if that were true, we couldn't price match it because technically it's not a local retailer... it only applies to brick and mortar stores that are within 25 miles from our location here and I know for a fact that the nearest Fry's is farther than 25 miles from here". I was a bit stumped at his response but eventually asked him whether or not that part of the policy was referring to independent, local businesses in the area that also sold similar items--and not referring to MEGA RETAILERS like Fry's that has an online shopping and ordering system (because Best Buy had no problems price matching to Amazon or Newegg in my experience).
I actually said "You would give me the TV if Fry's was 24 miles away, but somehow won't if it turned out to be 26? Do you see how strange that sounds?" He said that if I wanted I should look it up on the map to verify for sure. I looked and indeed it was 34 miles away. While I was looking, I also noticed that there were 2 Best Buy locations that were closer and within that "25 mile radius". So I asked again "Sir, you're not making much sense. There's no reason why THOSE Best Buy locations would price match but you won't. I REALLY don't think that the 25 mile radius rule was made for this kind of scenario...not to mention that the sale that I found was on Fry's website...".
I could tell that he was getting frustrated at this point but seemed pretty stubborn. He asked me if I wanted a printed copy of their Price Matching guidelines. I said "Absolutely... go for it. I'd love to see what you're talking about". This guy took 3 steps towards the counter before turning around and said "You know what, I'm not going to do that for you--and as a matter of fact, I think it's time for you to leave". THIS made me furious--but I took a step back and asked him why? Sure, we were having a bit of an arguement over Price Matching but I wasn't yelling or screaming or causing any sort of public disturbance. There weren't even any customers nearby--the only people who might have overheard us was a few of the Geeksquad technicians since we were standing next to their booth.
I told him again, that I just wanted to know why he seemed so adamant about not price matching the TV set. He said that he tried explaining to me but that I wasn't "getting it" so it was time for me to leave. I said "You know what, all you keep doing is pulling excuses everytime I ask a question. What if I walked in here tonight and told you the sale was from Amazon or something? How is this different..?"
At this point he pointed to his employees as if they were security guards or something and they ESCORTED me out of the (removed per forum guidelines) store! Like I was a thief that just got caught stealing something! At this point I was mortified because now there WERE people who were looking and I had to do the walk of shame back to my car as if I were some second rate citizen.
As absolutely embarassing as that was--I still wanted to purchase the TV. So I called another store that was much farther away from me but I figured it would play into that 25 mile radius quib--not that it should matter:
EMERYVILLE CA (Store 499)
3700 Mandela Pkwy
Oakland, CA 94608-3566
Spoke to a very nice lady at their location and she checked to see if they had any in inventory. I was on hold for a while but she physically went around the store to see if they had one. Again, they had ONE. This time, it was an open-box unit. Because I didn't want to waste any more time, I immediately asked her if they would be willing to Price Match to Fry's. She said of course--and that so long as the sale was visible online and that I could show her, that would be no problem. She also said that if I decided to take advantage of Price Matching, I would not receive their open-box discount (the discounts don't "stack"). I said that's fine and asked her if she could do her best to hold it for me as I was on the way and slightly stuck in traffic.
She spoke to the TV department folks and they said they would hold it no problem til the end of the night (it was already 7pm when I called). She took my name and number and I told her I would be there in about an hour.
Lo and behold I arrive and the TV is gone. I couldn't track down the girl who spoke to me over the phone, and the TV department guy that I spoke to said he had no knowledge of them holding any sort of TV for anyone (he wasn't lying--he really didn't seem to know). Awesome.
Best Buy - 2 / Me - 0
Thanks for the most horrific retail experience ever, Best Buy. You win.

They do not match online prices for Fry's under their new policy. Hence it would only be if there was a Fry's within 25 miles of the said store
"The Details:
At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.
We match BestBuy.com prices on in-store purchases and in-store prices on BestBuy.com purchases.
If we lower our price during the return and exchange period, we will match our lower price, upon request.
Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers.
Our Price Match Guarantee does not cover:
The online prices of retailers not listed.
Contract mobile phones sold by any online retailer.
Products shipped from or sold by third-party sellers (Marketplace sellers) on websites.
Competitors' service prices, Best Buy For Business transactions and BestBuy.com Clearance & More and Marketplace items.
Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, deal of the day, daily deals, special hour sale event items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor."
"What is considered a local retail competitor?
A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) of your local Best Buy store. A local retail competitor for BestBuy.com purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) as either the billing address or the shipping address on record for the purchase."
http://www.bestbuy.com/m/e/promotion.jsp?id=pcmcat296900050018

Re: Best Buy Webroot Anti Virus Disables Computer if you DO not PURCHASE

The $300 you quoted is bare minimum charge without parts. Best buy forces you to buy web root as part of their service contact, they charge $80 for data backup (which should be included in cost of contract. Why would they attempt to service any type of device that stores data without backing up that data add a matter of practice?), and if tout data doesn't fit on the 2 disks they allot you (and they don't specify disk size) they then attempt to get you to purchase an external hard drive quoting a price tag of $150 or at bare minimum charge you $25 for a 32g flash drive. That minimum charge is already at $305 without any parts and is what you have to pay up front before they even look at the problem. And every best buy employee can get on here and dispute this until their faces turn blue. I've got documented proof and I'll send a copy to any customer that asks me for it. Being forced to buy WebRoot when you don't need it and don't want it is criminal. I had Norton and didn't want their Webroot crap. They deleted my software and put their garbage on there and then they tell you your warranty is invalid if you take it off. DO NOT USE BEST BUY FOR YOUR SERVICE. THEY MAKE THEIR MONEY ON SERVICE CONTRACTS AND THEIR SERVICE IS DEPLORABLE. IF YOU WANT TO BE CHARGED $300+ FOR THEM TO DO A FACTORY RESET ON YOUR SYSTEM BECAUSE THEY ARE EITHER TOO STUPID OR TOO LAZY TO READ TECH BULLETINS, FORUMS, ETC AND ACTUALLY FIX THE PROBLEM THEN GO AHEAD TO BEST BUY. YOU'LL PAY TO GET YOUR COMPUTER BACK WITH NONE OF THE SOFTWARE THAT CAME PRELOADED ON YOUR SYSTEM NOR ANY OF THE SOFTWARE THAT YOU BOUGHT OUTRIGHT AFTERWARDS. YEAH YOU'LL HAVE YOUR $305 PLUS TAX DATA BACKUP ON A FLASH DRIVE AND THE WEB ROOT THEY FORCE ON YOU BUT THAT'S IT. GOOD LUCK DOING ANYTHING WITH THAT EXPENSIVE DATA BACKUP YOU JUST PURCHASED WITHOUT THE PROGRAMS THAT UTILIZE THE DATA. I WILL NEVER EVER BUY ANYTHING FROM BEST BUY EVEN IF I HAVE TO PAY MORE SOMEWHERE ELSE FOR THE SAME ITEM BECAUSE THEIR SERVICE IS THAT BAD.

Hello MsDeMeanor,
With Geek Squad Tech Support, a customer pre-requisite is that up-to-date antivirus software must installed on the device, per the terms and conditions agreed to upon purchase. That being said, it is my understanding that you should be able to choose the antivirus you prefer, and I’m sorry to hear you may have been left feeling you had no choice other than Webroot.
As for the charges you have mentioned surrounding the data backup, it is true we charge for this as a separate service. Many find it unnecessary as they are able to complete their own data backups. If you do elect to have us back up your data, there may be further charges for large amounts of data to backup. You may check out more info on our data backup or transfer service here. I apologize if you find this service and the respective prices to be unreasonable.
Sadly, I was unable to locate your Geek Squad Tech Support plan to take a further look at this. What seems to be going on with your computer that you need to utilize the plan?
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

What's new at Best Buy for August?

There are some amazing new products hitting the shelves of Best Buy this month. Here's a quick look at just a few of the cool products you can pick up right now.

I was put on the waitlist the wednesday after the release. While leaving they told me that they should be able to get me my phone within 2-3 weeks since I was 3rd on the list for the 32GB white (verizon). I am now on week 5 and still waiting for an email. I call them and pester them almost every week at least twice. I know this isnt going to speed things up but I am hopeful for anyhting. When I called last they told me that they hadnt even seen a white iphone 5 yet.
I am seriously hoping they call me in the next week. I will be upset and I will never use Best Buy again if they make us wait 2 months or longer. I know that Apple is the ones sending the phones but I know there is no way that after 5 weeks they dont have any phones. Its one of the larger stores in the area.
I am in Alexandria, VA is anyone cares. lol

How can I best prevent from automatically refocusing during movie mode recording?

I believe my camera is automatically refocusing using the AF, and it's causing intermittent blurring within the playback.
The lens that I am using with the Canon EOS 70D is the EF-S 18-135mm F3.5-5.6 IS STM
When I playback the recording, I can physically see the actual camera adjusting focus automatically, and it causes a major distraction since spur of the moment blurring is involved and in each case, it's about 1 second long. I'm unsure what to do. It seems like it occurs during low-light conditions more (especially if the low-light is in the background).
Should I try increasing the IOS? I understand it goes up to 6400 for movie mode.
I shoot using a Manfrotto 504HD,546BK Video Tripod Kit with 504HD Head and 546 Tripod - Black. Some of the subjects are moving (camera is panning either while I am reporting or not moving as a stand-up reporter from a fixed location). I shoot both inside and outside.
I've tried using a Manual Focus before but I suffer the consequences when shooting outside as I don't get the best focus when trying to manually adjust the focus. Perhaps I should switch between MF, then AF and back to MF again to have the best possible picture, as switching it back to MF again would carry over exactly from the AF I would imagine without any needed adjustments if I'm already ready to shoot the target I setup for. I work in both high, medium and low light and the problem persists.
Please...any help would be greatly appreciated.
Thanks.
James Burleson
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I should preface with stating that I don't shoot video, and as such my knowledge of the details on dSLRs when in video mode is limited. I'm making a lot of assumptions based off my use of them as still cameras.
When shooting stills, and not in live view mode, cameras have several autofocus points, some of which are more precise and have better low light capabilities than others. The center point is usually the best and many cameras have a center point that benefits from using a lens of 2.8 or faster. These points can lock focus in less light than a point rated at say 5.6. So your camera wouldn't be able to take full advantage of the 2.8 center point with the STM lens. That said, if the camera simply can't decide which subject to use as a focus point and is flipping back and forth then having a faster center point doesn't make a difference. Nor does it if you're using the outer points. Of course, I think this whole conversation is moot since I believe the camera is essentially in live view mode when shooting video which means it's using a completely different AF system (contrast detection). I just thought I'd mention it as a point of conversation. You can always try the 24-70 and see how it performs, but to your point, the STM lenses are designed for video.
Adjusting the ISO won't affect AF performance. So continue using the lowest ISO that you can get away with.
If I was in a situation where the camera was bouncing around AF and I didn't have external lighting, I would probably try to get the camera to set focus on my subject and then switch to manual. Short of that, I don't think there's much you can do.

Hi there, i purchased an app called Top Movies. But when using it on my iPhone to buy movies, it gives me the error 'Your request could not be completed'. Please help.

Hi there, i purchased an app called Top Movies. But when using it on my iPhone to buy movies, it gives me the error 'Your request could not be completed'. Please help.

Ok.. I see the app now in iTunes.
Best thing to do is email the developer of that app.
You can do that here > http://www.lymobilesoft.com/contact.html
Make sure and tell them exactly what the error says:
it gives me the error 'Your request could not be completed'.
Instead of using a third party app, you can download movies directly from the iTunes store.

Best Nikon/Sony/Canon Digital Camera with Movie Mode

I'm a senior in high school and I'm interested in film and photography; I lik to record EVERYTHING and take a LOTS of pictures. So I'd like a camera that performs fairly well using both picture and video mode.
And because I'm a senior my budget is about $400. So any tips or suggestions would help a lot.
Thanks so much,
Jasmine

Hi jasmine,
I have to start by saying that for $400 you are restricted to point-and-shoot cameras, and although you should be able to get a very nice point-and-shoot camera for still photography in this price range the video capability of the camera will be limited.
I would suggest getting point-and-shoot camera for your still images, and a camcorder for your videos. You should be able to get both for around $400. I would say budget $200 for the still camera, and $200 for a camcorder. To see the digital cameras we sell for $200 or less you could look here, and to see the camcorders we sell for $200 or less you could look here.
I hope this helps!
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

How do I use my Best Buy gift card on BB eBay?

Dear best_buy,
I have been trying to order a specific Playstation 4 bundle through the Best Buy website (which allowed for in store pickup of this bundle ONLY) however, there are none available!
So I was very excited when I found it on Best Buy eBay, but I want to know if there is a way I can apply my 2 Best Buy gift cards ($55 total value)?
Also, upon purchasing the system from Best Buy eBay - would I be able to obtain an itemized receipt? Because I would like to purchase a 3 year extended warranty from Sony and they require an itemized receipt.
If need be, I am willing to go into the store to process the gift cards.
Thank you for your time,
I look forward to hearing from you.

Hi Skunnyss,
It can be disappointing to find the item you’ve got your heart set on isn’t available for purchase, so it’s exciting to hear you found your PS4 console through our eBay page!
Please know that according to our Best Buy store page (found here), PayPal is our exclusive payment partner on eBay. This means our gift cards cannot be used towards an eBay Best Buy purchase. Additionally, I’m unsure if the receipt provided at the time of purchase gives an itemized list of what is purchased. While I’d think it would, please let me know if this is not the case. I should be able to pull up your eBay order and provide you an itemized list if you end up purchasing the console with our eBay store.
I hope this helps,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

I used to love my Best Buy Rewards mastercard

For probably the last 6 months+ if I made any of what Citibank considered suspicious charges they would freeze my card, turn down all purchases I attempted to make and leave a message on my home answering machine for me to call them. Some of these suspicious charges were for food purchases at places I go to frequently, Zappos which I shop at a few times a year, etc. It was embarrassing! Imagine being in line at the grocery store, department store etc and the cashier telling you your card was declined. I have been mortified. I finally called and complained and said this was unacceptable - their solution was to text me on my phone when they had a suspicious charge that had been attempted. I agreed that would be an improvement. Fast forward to today. I wanted to purchase my husband a $2200 gaming laptop from BestBuy.com - which was being shipped to my home address, in my name - and my card was declined. v First I check to make sure the number and expiration are correct - then I realize it is probably their crazy fraud protection. A couple minutes later I get a text that if I had attempted this charge I should reply back "1". I did that and received a message to try again. The purchase went through and although I was slightly annoyed at being delayed it was something that wasn't terribly inconvenient or embarrassing as it was online. Meanwhile, my husband gets home from work early today and calls me at work to let me know Citibank had called and needed me to call regarding potential fraud. I assured him I did not need to call them as I had already texted them. I then attempt to make another purchase to order flowers for a funeral - again declined!! I was speaking with the girl on the phone and told her that the credit card company would be sending me a text and then it would go through... we wait and nothing. Embarrassed by Citibank once again. I call Citibank's customer service line and they cannot help me unless I give them a reference code they left on my answering maching at home. Uggh!!! Not only did I have to wait for them to answer my call as I was placed on hold, but then I have to call my husband to get this code all so I can have the pleasure of talking to Citibank about why I cannot purchase these flowers. Evidentally the text is not enough. Even though i responded that the attempted charge was not fraudulent they still suspended my account after the charge went through. This is driving me insane!!!!! Why do they need to get me to tell them via text and also by calling them that the charge is not fraudulent? I think their process is nuts. I love having reward $$ to spend, but I think I will have to start using my amazon or Discover card and getting rewards that way as I cannot deal with this level of inconvenience and frustration. Please Best Buy try to get a more customer focused Bank to administer your accounts!!!

Hello User909807,
After having some close calls with fraudulent purchases on my own bank account, I know how scary it can be to know someone else other than you had your personal information, so it was nice to know my issuing bank was helping keep my identity safe. Having said that, it’s completely understandable why it’d be frustrating to discover you were unable to continue making purchases after confirming your identity via text, and I apologize if this caused any unintentional frustration.
While I’ll be sure to document your feedback regarding our partnership with Citibank, N.A., please know that they are the issuer of your My Best Buy credit card account. As such, I will be glad to share your concerns with our Citibank contacts so that they may contact you to discuss your account in further detail. Please know you should receive follow-up contact from them within the next 3-5 business days.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

I am locked out of my account and can't use my Best Buy points

Hi,
I am an Elite Plus customer and really upset with Best Buy as they decided to lock me out of my account due to an audit and I can't use in inspite of having $2000 in my account that I bank. I called Best Buy 3 days ago after receiving an email that my account had been updated and they decidid to do an audit and lock my account without informing me. I keep getting "check in 24hrs" message since 3 days and it doesn't let me issues certificates. I found out after calling Reward Zone that my account was updated as I was re-enrolled in the Elite Plus program. I keep getting a response from Reward Zone that corporate is auditing my account for fraudulent activity. While I appreciate that, I don't expect them to shut me off my account for more than 3 days when I need to purchased items using my $2000 worth of banked points. This is RIDICULOUS and noone from Reward Zone wants to take ownership of this issue. I just spoke to the manager named Kenya Case ID: {edited per forum guidelines} and all she did was directed me to the website and asked me to email corporate. This is complete NONSENSE and expect a professional company like Best Buy to figure out their processes and not shut out customers from their program without informing them. I am hoping that someone from the right department can pick this up and resolve this issue as I need to purchase items this weekend and am sick of seeing the "check back in 24 hrs" error.
I am a loyal customer of Best Buy but things like this makes me reconsider my decision of buying things from Best Buy again.

Good afternoon VJ, and thank you for your patience,
I would like to discuss your My Best Buy™ account with you, so I will be sending you a private message. To check your private messages, please make sure you are logged into the forum and click on the yellow envelope icon located at the top of the screen.
Warm Regards,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

I've an apple ID used to buy off iTunes and a mobileme account for the calendars and contacts. How can I move the calendars and contacts to the older apple ID and use it for iCloud?

I've an apple ID used to buy off iTunes and a mobileme account for the calendars and contacts. How can I move the calendars and contacts to the older apple ID and use it for iCloud?

If you remeber the password to that Apple ID then follow these steps
1 - Make sure you have an email address that is NOT an Apple ID
2 - Go to AppleID.Apple.com
3 - Where it reads Manage Apple ID - Sign in
Once you are signed in want to make sure the email address you are wanting to use is NOT set up as a "Recovery/Rescue" email for this account.
[To check this - Main page where you see Primary ID - below do you see the email address you want to use listed towards the bottom? Yes - Delete / No - Good ./. If made any adjustments "Save" Next on the left select "Password & Security" - Answer your security questions you set up "if you have any" then scroll towards the bottom and check to see if you see the email address you want to use. Yes - Delete / No - Good] <-> Also you can change your password on this page as well. Any adjustments made "Save"
Once this is done go back to the main page where you should read "Primary ID" and change the email address that is showing to the new email address youo want. "Save" Done
I learned this not to long ago and worked for me. Hope this helps you!

PCM vs. CDMA using Best Buy Movie Mode

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