PDF appearing as gibberish for one user

Hello, we produced an index PDF file using Acrobat, but one of our users, when opening it, sees just gibberish. Instead of Smith, John, it appears as Dehslgosdf dfs.
She has a WinXP machine with the latest version of Adobe Reader, just like the rest of us. We are stumped. Does anyone have any ideas why this is happening?

>but the PDF is just using plain True Type Arial.
Some times that doesn't matter. Their machine may or may not see it (and if it doesn't, it substitutes) or, they may have an older or newer version of the font. Reader would see that as a different font completely.
Best to be sure you have embedded all fonts properly if you want to guaranteed results with everyone.

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