PDF Maker cannot append

I hope that someone can help solve a current problem.
I have a user computer running Acrobat X pro and Outlook 2010 on the local machine. The user can convert email messages without error. However when the user attempts to append to an existing PDF thread the following error is received.
" Adobe PDF maker cannot create PDF file. Make sure the file is not already open in Adobe Reader. Click Retry to try again or click Save As to choose another name for this file"
I want to note that the PDF is not open when message is received, and sometimes the "Try Again" function works. The user can print, scan, move and edit PDF's just fine. This issue is isolated to the PDF appending function in Outlook.
Please Help!!!!

Thanks for the reply, I have completed all of the updates. Acrobat X pro does have the ability to both convert and append emails from Outlook. Whats more frustrating is that only this particular user is having the problem. No one else in the office.

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