"pdf. protected by a password" error for a few users only

Hi
Lately I have had complaints that some of the users of my website are getting "pdf. protected by a password" errors when trying to open PDF files from our website. The files are created using abdpdf (abcpdf3.dll). For 99% of our userbase there seems to be no problem but for some we are now encountering this error. There is no password required to open the file (although there is an encryption owner password set), and the only other settings we have are that the ability to change, copy and edit are all set to false.
There doesn't seem to be a common denominator in regards to environments that the users encountering the problem are using.
Mac or PC users, Windows XP/7 etc, IE, Firefox, Chrome etc.
Just for clarification, the users are only trying to open the pdf, not edit it.
Has anyone else encountered this issue?
Thanks
Steve

It appears that this may be an issue with Firefox 25 (it seems I was misinformed about the other browsers).
Info I got from a user:
The error only happens in Firefox Ver 25 I tried ver 24 and it worked OK an it also works on Internet Explorer or saving the link and opening the document with Adobe reader.
System info Windows 8.1
Firefox Ver 25
If this is the case is this the forum that I should be looking for answers on or should I go to Firefox for answers?
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