Peak times online gaming lag issue

Hello,
I am a Verizon high speed Internet residential customer and have been having serious connection issues to a particular service for several months now.
The connection issues involve extreme lag, and even an inability to connect, to BigPoint Game's "Battlestar Galactica Online" game. The issues only occur during peak times, from 7 to 11 p.m. EST, but are severe enough that I have been unable to play the game when I'd like (and am able) to.
I've contacted the game's administrators and support and discussed the issue at length; they have concluded that the issue is on Verizon's end (and has nothing to do with my own computer), particularly since I am able to easily connect to numerous other websites, games, etc. during these times without any issues or lag.
I am posting here because I have spoken with many other indiviudals who play this particular game, and those who are Verizon customers have all noted to me they experience the same severe connection issues to "Battlestar Galactica Online" during peak times every night, an issue which has been ongoing for months. In fact, the game's support staff have specifically stated that the issue is Verizon's fault.
Does anyone have any suggestions, or can Verizon confirm that they are aware of these issues and communicating with BigPoint games to correct them? Or is there another explanation?
Thank you for your help.

Hey Nick,
We would like to have a look at this for you, especially when you say you have no connection issues with any other web sites.
Can you run a tracert to the game web site for us so we can do some investigating?
~Jess

Similar Messages

  • WRT110 Online Gaming Lag Spikes(ps3)

    I just got a wrt110 linksys router today, the rangeplus one. I got it so I can play my ps3 wirelessely, however I am only getting about 55%-60% signal strength, and I am only about 100 ft from my router. I would like to have it so I will not experience lag spikes, can someone please help me?

    Try this Settings on your Router for your PS3.
    Open an Internet Explorer browser page.In the address bar type - 192.168.1.1 Leave username blank & in password use admin in lower case...or Wireless Settings, please do the following : - Click on the Wireless tab-
    -Here select manual configuration...Wireless Network mode should be mixed...
    -Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network...
    - Set the Radio Band to Standard-20MHz and change the standard channel to 11-2.462GHz...
    - And wireless SSID broadcast should be Enabled and then click on save settings...
    Please make a note of Wireless Network Name (SSID) as this is the Network Identifier...
    For Wireless Security : -
    Click on the Sub tab under Wireless > Wireless Security...
    Change the Wireless security mode to WEP, Encryption should be 64 bits.Leave the passphrase blank, don't type in anything...
    Under WEP Key 1 type in any 10 numbers please(numbers only and no letters) and click on save settings...
    Please make a note of WEP Key 1 as this is the Security Key for the Wireless Network.
    Click on Advanced Wireless-
    settings>>Change the Beacon Interval to 75 >>Change the Fragmentation...
    Threshold to 2304 Change the RTS Threshold to 2307 >>Click on "Save Settings"...
    Now see if you can locate your Wireless Network and attempt to connect...

  • Peak Time Issues & Unable to Speedtest

    Over the past few months I have had issues with my broadband sync and speed so much so that I complained and have been dealing with the exec level tech team in Newcastle. Who seem to think they have solved my issues but clearly have not...
    Although my router is syncing at 7008kbs, on a night from say 6pm-8am my speeds drop right down to 2/3 meg and and at somepoints even unable to surf at all. I have a samknows ofcom monitoring unit on my line that shows my line is so up and down and how bad the BT DNS servers are, but even that is not unable to log test at peak times due to the poor service.
    To make matters worst when I try and do a BTspeedtest, it says that both my phone number or my service id (got this from BTW when I had issues) are not authorised to do any test. I have been having issues on and off now from mid Feb, and its starting to really hack me off!!
    If anyone can suggest anything I am fed up of going around and around with the tech team in Newcastle and BTW..
    My stats:
    Mode: G.DMT
    Channel: Interleave
    Trellis: ON
    Line Status: No Defect
    Training Status: Showtime
    Down / Up
    SNR (dB): 6.6 20.0
    Attn(dB): 44.0  23.5
    Pwr(dBm): 19.8 12.3
    Max(Kbps): 7552 1080
    Rate (Kbps): 7008 448
    Mode: G.DMTChannel: InterleaveTrellis: ONLine Status: No DefectTraining Status: Showtime Down UpSNR (dB): 6.6 20.0Attn(dB): 44.0 23.5Pwr(dBm): 19.8 12.3Max(Kbps): 7552 1080Rate (Kbps): 7008 448

    Thanks for the reply, yeah my sync stays solid the snr goes down a little to about 5.9/6 but I keep the sync its just the throughput. ELC gave me a pin to use if I need to call them and an email, but they said the issue before was a VP issue which has now been resolved. I sent them my sam knows stats card from the monitoring unit that shows how up and down my throughput is but they said unless my sync drops this is normal for an "adaptive line" and it sucks because I can not do any speedtest..
    Also the BT speedtester says that my phone number is not autorised to do a test and my BBIP service id number is not valid?
    I have just done a speedtest now via speedtest.net that said my throughput was 5864 ( which is about right for a IP profile of 6000) but later its faster to download using my mifi dongle lol
    any suggesttions would be most helpful

  • Low ping yet online gaming performs poorly

    This has always been an issue with my BT ADSL connection. On paper it looks perfect for gaming; a solid ~23ms ping to UK servers (FastPath) with practically no jitter, a constant 4.5/0.25 mbps throughput yet online gaming (Xbox Live) shows way more lag than the ping figures would suggest, it's pretty poor.
    Any suggestions as to why this could be? It's as if either my hardware (HomeHub4) or BTs network has a very low priority for gaming traffic (I game mainly during peak hours, as do most people I expect)
    I'm currently testing a non BT router to see if the issue lies with the Home Hub. It's definitely looking better so far gaming wise (will need to test more though) but actual web browsing is noticeably slower with the same speedtest/ping results!?
    All other hardware is removed from the network, cable to the Xbox has been swapped. Gaming performance is my primary concern and the BT connection is almost putting a stop my enjoyment of online play. 
    My exhange is Infinitiy enabled but my cabinet not and seemingly no way to find out when it will be.

    The current BT homehub which is Homehub3 is a very poor router in my opinion but I dont have any issues with online gaming when my connection works correctly.
    Can you go to http://speedtester.bt.com/ and do a speed test
    Also go http://192.168.1.254
    then go to settings, advanced, broadband then connection and copy and paste the ADSL connection information here. 

  • Bad Latency ~ Online Gaming

    Note: This is my first time posting on Verizon Forums, so expect me to be noobish @ this.I apologize for any grammer mistakes, English isn't my primary language. Before making this post, i did search up "Latency" and i found about 6 other threads with the same issue and around the same time i found out about my terrible lag.
     ~The TRACEROUTES AND PATHPINGS ARE FROM A HARDWIRED CONNECTION~
    Links:
    http://www.speedtest.net/my-result/3077000702
    https://us.battle.net/support/en/article/running-a-pathping-test
    https://us.battle.net/support/en/article/performing-a-traceroute
    I have been playing online gaming for about 5years. I have been playing World of Warcraft(MMORPG) for about 4years. My DL speed is:56 and UL speed is:35. World of Warcraft has a built in meter that tells the latency at home and world(MS).  Somwhere around June 2013 my latency in game has spiked up from the normal # of 15-20 to 40-500. Through Verizon's POV this latency might seem normal. However, playing with lag everytime I play, makes me angry. After contacting Verizon about 6x i have given up hope for my issue to be solved.  The lag affects and limits the things i can do when playing the game. My connection is fine for everything else. It just happens to be World of Warcraft where the issues come in. I have done multiple Pathpings and Traceroutes to identify the issue.Aside, I have done multiple troubleshooting steps for both Verizon and Blizzard. After contacting Blizzard technicians, they have told me that the issue is through verizon's end. When i contact verizon , i get the same story over and over again. " There is nothing we can do!" I have actually talked to very unprofessional verizon representatives and have considered swapping ISP. However, let us be realistic-> Verizon is the best and no other company offers the same DL + UL. I have also considered uprgading to the 75/35 because Xbox One/PS4 is around the corner and adding another device that uses internet will be the ideal thing to do. I can't imagine if I will have these latency issues on my Xbox One.
    Enough of the chat, i will link couple trace routes and path pings.
    Traceroute(Around June):
    Tracing route to 63.240.161.189 over a maximum of 30 hops
      1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2     7 ms     7 ms     7 ms  L100.LSANCA-VFTTP-70.verizon-gni.net [96.229.205.1]
      3    11 ms    12 ms    12 ms  G0-14-1-4.LSANCA-LCR-21.verizon-gni.net [130.81.189.240]
      4    12 ms     9 ms    10 ms  so-4-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.151.246]
      5    10 ms     *       10 ms  0.xe-3-0-0.BR3.LAX15.ALTER.NET [152.63.114.241]
      6     9 ms    10 ms     9 ms  192.205.35.161
      7    62 ms     *       66 ms  cr1.la2ca.ip.att.net [12.122.82.246]
      8    63 ms     *       63 ms  cr1.slkut.ip.att.net [12.122.30.29]
      9    75 ms    72 ms    76 ms  cr2.dvmco.ip.att.net [12.122.30.26]
     10    76 ms    74 ms    72 ms  cr1.cgcil.ip.att.net [12.122.31.86]
     11    69 ms    71 ms   199 ms  gar18.cgcil.ip.att.net [12.122.99.21]
     12    70 ms    72 ms    62 ms  12.122.251.18
     13    71 ms    72 ms    71 ms  63.240.130.206
    Tracing route to 63.240.161.189 over a maximum of 30 hops
      1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2     7 ms     7 ms     6 ms  L100.LSANCA-VFTTP-70.verizon-gni.net [96.229.205.1]
      3     8 ms    12 ms    11 ms  G0-5-3-0.LSANCA-LCR-21.verizon-gni.net [130.81.185.4]
      4    93 ms    49 ms    10 ms  so-6-0-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.124]
      5    11 ms     9 ms     9 ms  0.xe-3-0-0.BR3.LAX15.ALTER.NET [152.63.114.241]
      6    11 ms     9 ms     9 ms  192.205.35.161
      7    69 ms    71 ms    69 ms  cr1.la2ca.ip.att.net [12.122.82.246]
      8    67 ms    67 ms    66 ms  cr1.slkut.ip.att.net [12.122.30.29]
      9    70 ms    71 ms    72 ms  cr2.dvmco.ip.att.net [12.122.30.26]
     10    70 ms    71 ms    72 ms  cr1.cgcil.ip.att.net [12.122.31.86]
     11   160 ms   127 ms   107 ms  gar18.cgcil.ip.att.net [12.122.99.21]
     12   196 ms   226 ms   377 ms  12.122.251.18
     13    69 ms    76 ms    70 ms  63.240.130.206
    RECENT TRACEROUTES
    Traceroute1:
    Tracing route to 12.129.209.68 over a maximum of 30 hops
      1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2     7 ms     7 ms     7 ms  L100.LSANCA-VFTTP-70.verizon-gni.net [96.229.205.1]
      3    18 ms    12 ms    11 ms  G0-5-3-0.LSANCA-LCR-22.verizon-gni.net [130.81.185.2]
      4    13 ms     9 ms    20 ms  ae2-0.LAX01-BB-RTR2.verizon-gni.net [130.81.22.238]
      5     7 ms     9 ms    10 ms  0.xe-8-1-0.BR3.LAX15.ALTER.NET [152.63.115.69]
      6    55 ms    49 ms    77 ms  192.205.35.161
      7    12 ms    12 ms    17 ms  cr2.la2ca.ip.att.net [12.122.84.70]
      8     9 ms    12 ms    11 ms  gar29.la2ca.ip.att.net [12.122.129.241]
      9     9 ms     9 ms    14 ms  12-122-254-238.attens.net [12.122.254.238]
     10    17 ms    14 ms    15 ms  mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]
    Traceroute2:
    Tracing route to 12.129.209.68 over a maximum of 30 hops
      1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2     7 ms     6 ms     8 ms  L100.LSANCA-VFTTP-70.verizon-gni.net [96.229.205.1]
      3    12 ms    11 ms    10 ms  G0-5-3-0.LSANCA-LCR-22.verizon-gni.net [130.81.185.2]
      4    38 ms    13 ms    11 ms  ae0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.22.246]
      5     9 ms    10 ms     9 ms  0.xe-9-1-0.BR3.LAX15.ALTER.NET [152.63.115.65]
      6    12 ms    15 ms    11 ms  192.205.35.161
      7    12 ms    14 ms    14 ms  cr2.la2ca.ip.att.net [12.122.84.70]
      8    77 ms    13 ms    39 ms  gar20.la2ca.ip.att.net [12.122.128.181]
      9    12 ms    12 ms    13 ms  12-122-254-238.attens.net [12.122.254.238]
     10    12 ms    11 ms    12 ms  mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
    Pathping(Conducted on 11/3/13):
    Tracing route to 12.129.209.68 over a maximum of 30 hops
      0  Angel-HP.home [192.168.1.2]
      1  Wireless_Broadband_Router.home [192.168.1.1]
      2  L100.LSANCA-VFTTP-70.verizon-gni.net [96.229.205.1]
      3  G0-5-3-0.LSANCA-LCR-22.verizon-gni.net [130.81.185.2]
      4  ae0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.22.246]
      5  0.xe-9-1-0.BR3.LAX15.ALTER.NET [152.63.115.65]
      6  192.205.35.161
      7  cr1.la2ca.ip.att.net [12.122.82.246]
      8  gar29.la2ca.ip.att.net [12.122.129.241]
      9  12-122-254-238.attens.net [12.122.254.238]
     10  mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
     11     *        *        *    
    Computing statistics for 250 seconds...
                Source to Here   This Node/Link
    Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
      0                                           Angel-HP.home [192.168.1.2]
                                    0/ 100 =  0%   |
      1    0ms     0/ 100 =  0%     0/ 100 =  0%  Wireless_Broadband_Router.home [192.168.1.1]
                                    0/ 100 =  0%   |
      2  213ms     9/ 100 =  9%     9/ 100 =  9%  L100.LSANCA-VFTTP-70.verizon-gni.net [96.229.205.1]
                                    0/ 100 =  0%   |
      3   13ms     0/ 100 =  0%     0/ 100 =  0%  G0-5-3-0.LSANCA-LCR-22.verizon-gni.net [130.81.185.2]
                                    0/ 100 =  0%   |
      4   15ms     2/ 100 =  2%     2/ 100 =  2%  ae0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.22.246]
                                    0/ 100 =  0%   |
      5   16ms     1/ 100 =  1%     1/ 100 =  1%  0.xe-9-1-0.BR3.LAX15.ALTER.NET [152.63.115.65]
                                    0/ 100 =  0%   |
      6   16ms     0/ 100 =  0%     0/ 100 =  0%  192.205.35.161
                                  100/ 100 =100%   |
      7  ---     100/ 100 =100%     0/ 100 =  0%  cr1.la2ca.ip.att.net [12.122.82.246]
                                    0/ 100 =  0%   |
      8  ---     100/ 100 =100%     0/ 100 =  0%  gar29.la2ca.ip.att.net [12.122.129.241]
                                    0/ 100 =  0%   |
      9  ---     100/ 100 =100%     0/ 100 =  0%  12-122-254-238.attens.net [12.122.254.238]
                                    0/ 100 =  0%   |
     10  ---     100/ 100 =100%     0/ 100 =  0%  mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
    Trace complete.
    I had a pathping from June, can't find it anywhere..
    Thank you ahead of time! I hope my issue is fixed because i can't stand it anymore.

    You don't understand how irritated I am. Everytime i log ingame i start a normal "ms". I step into an arena game, my latency spikes up making my character run in place for about 4-6 seconds. I decided to keep it cool and expected it to eventually fix itself. Its been 5 months now, and the problem persists. I hope they fix this issue!

  • Infinity and online gaming

    Hello
    I am relativly new to infinity and was wondering if anyone could tell me why its so bad for online gaming?
    My download speeds are virtually always 37.5mb download and between 8 - 9mb upload although upload drops sometmimes to slightly lower 
    http://www.speedtest.bbmax.co.uk/results.php?t=1333920063&v=15486878
    http://www.speedtest.bbmax.co.uk/results.php?t=1333920583&v=15486955
    however i always get loads of lag when playing on xbox live, to the point it is not worth playing, it gets worse than when I was on normal copper wire broadband.
    I have also noticed that there is quite a delay before web pages open when browsing the internet in general, my ping used to be pretty consistent at around 17 - 20ms before I switched to infininty but now seems to jump around lot even going as high as 300ms on occasion.
    my line profile seems to have set at 38.10mb which I am happy with, and the engineer who installed my infinity said that my line stats were excellent.
    all this said then why do i seem to be suffering when using xbox live??

    Hi Cameron
    No I have been trying it with the wireless disabled, although on our old connection this wasnt an issues, myself and my son could both use our xboxs together on the one connection and still it was better than at presen
    I didnt have the cable in the gigabyte port, I have now though, what does this port do?
    Yes port forwarding set to xbox live

  • BT Infinity and online gaming - has BT changed tra...

    We use our internet a great deal for online gaming and a few months ago on our old ISP games started to become unplayable due to extremely slow response times. After a great deal of investigation I discovered the reason for this...
    Some ISPs examine the sort of data being transferred and when they think the data is Peer-To-Peer traffic they place this in a low-priority queue.  Historically, most people didn't care as 99% of P2P traffic was illegal file-sharing.
    BUT, online games are increasingly making use of data packet formats that 'look' like P2P traffic.  The gaming data is incorrectly identified as being P2P file-sharing and placed in a low priority queue.  This makes online gaming, where responses need to be made in fractions of seconds impossible - you often just stand still for 5 seconds while the rest of the world moves on.
    This is what happened with our old ISP and why we looked around for a new provider. Infinity recently came to our area and while browsing the Infinity information on the BT site I was asked if I wanted to speak to a customer service rep.  I wasn't expecting a very helpful discussion, but figured it couldn't do any harm to ask a very specific question:  "Do you perform traffic-shaping on P2P traffic?" -  the rep went away to find out and then responded "BT never shape P2P traffic".  (I have screenshots of this conversation as it formed the basis of my decision to subscribe to Infinity).
    Flash forward a month.  We have Infinity and have been very pleased with it ..until tonight when the same problems started again.  
    Several speed-test sites report pings about 20ms, download speeds of 30-40mpbs  - all very nice, same it has been for the past month.
    BUT, tonight all online gaming has ground to a halt.  
    Typical pings reported in games like World of Warcraft have gone from 50-100ms to about 3000-5000s.
    Online chatter is FULL of people asking if anyone else is having problems; and yes, the ones I've spoken to are all on BT.
    So - 
    Have BT changed their policy ?
    Are they now aggressively shaping traffic it thinks is P2P-related ?
    Are the problems tonight related to a temporary glitch or a permanent change in policy ?
    I'd really like to know as I've still got proof of BT's answer to a direct and specific question about this sort of policy and if it's changed will need to change ISPs and reclaim setup costs.
    Any information from anyone who knows about this would be most welcome.

    Hi ge1971,
    Welcome to the forums I'm sorry to hear of the problems you're having. I've posted an update on this issue here, so if you could keep an eye on that thread hopefully I'll have more info soon.
    Dean
    BTCare Community Mod
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Massive speed drop during peak time!!

    Hi, 
    I recently switched over to BT broadband (3/11/2014) and unfortunately I have been having some major issues with download speeds during peak times. Off peak times I usually register download speeds of around 12-14Mbps, which is great, but during peak hours (11:00-14:00 and 18:00-22:00) my download speed drops to anywhere between 0.01-1.0Mbps, even on a wired connection. I fully expect speeds to drop during these hours (even though BT claimed on their website that they wouldn’t) but in no way should they even be this slow surely. The internet is completely unusable when the speeds drop as pages can take several minutes to load and I am currently paying for Netflix and Amazon Prime subscriptions that I simply can’t use because videos or streams will not load, they just constantly buffer! 
    I have been in contact with the online help chat with this issue and they simply recommended that I reset my router, and whilst this temporarily fixed the issue for a few hours, my problem soon returned. Since then I have not touched the router in over 10 days in the hope that the speeds would start to settle, and whilst off-peak times have improved, peak times are no better than before, and in some cases worse. 
    I have been patient and given the router and provider 3 weeks to settle down, but I am seeing absolutely no signs of improvement. As I said, I understand that speeds may drop during peak hours, but as it stands I’m basically losing my internet during this time. I’m starting to wonder what it is I’m paying for. I had no such trouble with my previous provider during peak hours, so I’m not sure why there is suddenly a problem.
    I am using the Home Hub 4, and here are my ADSL Stats and my test results from Sunday evening (23/11/14):
    13:58:12, 23 Nov.  ( 81.290000) DSL noise margin: 5.60 dB upstream, 6.10 dB downstream
    13:58:11, 23 Nov.  ( 80.240000) DSL line rate: 1152 Kbps upstream, 15576 Kbps downstream
    18:55:08, 23 Nov.  ( 81.160000) DSL noise margin: 6.50 dB upstream, 6.10 dB downstream
    18:55:07, 23 Nov.  ( 80.100000) DSL line rate: 1104 Kbps upstream, 15288 Kbps downstream
    After a network test on my xbox one (wired connection) I got the following: 
    7.05pm
    Download speed: 0.34Mbps
    Upload speed: 0.88 Mbps
    7.20pm
    Download speed: 0.05Mbps
    Upload speed: 0.87 Mbps
    Speedtest result:
    I have tried to get a result from the BT Speed checker, but my internet won’t even load it as of around 7-8pm 
    During the week I have been browsing the forums in an attempt to locate a possible solution and I came across this thread in which the original poster describes a problem very similar to mine. It seems that switching their line at the exchange to a less congested one seemed to alleviate the problem?
    https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Slow-Peak-time-broadband/m-p/1111272/highlig...
    Anyway, hopefully someone can help address and solve these issues as I’m starting to get a bit frustrated and beginning to regret my decision to switch providers. 
    Thanks in advance for any help, 
    Ben
    Solved!
    Go to Solution.

    Is anything showing here for your exchange http://usertools.plus.net/exchanges/mso.php
    http://usertools.plus.net/exchanges/?
    http://btbusiness.custhelp.com/app/service_status
    http://bt.custhelp.com/app/answers/detail/a_id/15036
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • BT Infinity - Very poor latency during peak times....

    Hi guys,
    I hope that you can help. I am a little bit disappointed with my connection at the moment. Let me try and give you a breakdown of the issue so that it may help you distinguish where the fault may actually lie.
    I have been a user of the BT Total Broadband service for a number of years. My ADSL 2+ has always been great, 18Mb Down, 1Mb Up. Latency has always been acceptable, ranging from about 30ms off-peak to about 50-60ms on peak for a server that I regularly game on.
    BT infinity very recently became available in my area, the promise of a faster connection for little or no additional cost was a no brainer considering the quality of the connection that I have had from BT up until now.
    The line was installed with ease and for the first day it was truly stunning. 50Mb Down, and 12Mb Up seemed brilliant, Latency also improved, dropping down to 15ms off peak, and 25-30ms on peak. For the first day it was absolutely stunning.
    Since then, its just gone wrong, Most people would be happy with the connection, but I am not as I know that the service provided to me is/was better than that supplied to me by BT infinity.
    Now, when running the speed checker, the speed is superb. Day or night the speeds are pretty consistant, never really dropping any lower than 45Mb Down / 10Mb up, it’s the latency that is the issue! Off peak, it can be as low as 10ms connecting to these servers, on peak it now shoots up to over 250ms between peak hours, making gaming near impossible.
    The speed and latency tests don’t really help either (such as the BT speed test, pingtest.net and speedtest.net)
    All three during peak hours report 45+Mbps downloads, 10+Mbps uploads and response times of sub 25ms. The problem is however, is that these tests are not really that accurate for the internet experience that I am getting
    The speedtesters and ping testers are using best-case servers for the results, these resulting servers are therefore held within the BT network, and that’s why these speeds are great.
    As soon as a server is outside of the BT Network, its poor. Very, very poor indeed.
    As my latency is so good within the BT network, I can’t see there being any issues with the line. Not that it has stopped BT from running a new line from the cabinet to my house, and patching/checking for wet joints before they supposedly put this new line in. From my understanding it has to be BT’s connection out to other nodes on the internet.
    Every time that I speak to BT by phone, they don’t seem to understand the problem as my speeds and latency are fine – (and on the BT WAN they are) – yet in reality the connection is very sub par.
    My gaming server however seems fairly happy, like I say my old BT adsl 2+ connection to it always seems stable.  I have even ran tests via a neighbours ADSL2+ circuit, and a 3g Dongle simultaneously as my infinity check Both still report < 60Ms response times during peak hours (when BT Infinity is 250Ms+ at the very same time)
    Can any of you guys please shed some more light on the problem, and more importantly what I can do in an attempt to resolve it. There are not many LLU’s here, so changing ISP is not really an option for me.
    Has anyone from BT Infinity had this problem, and was able to resolve it. If so how did you resolve it? Maybe I am explaining the problem to the their Customer Services Teams incorrectly?
    I asked them to define what latency meant, and their answer was totally incorrect. I cant help but feel if I keep calling them (and they don’t understand my problem) it may never be resolved as a result.

    That is what i thought! If there were errors or collisions down the line, this could effect latency. i know my latency to most of the BT Wan is spot on.
    That said, thats what IP Profiles / BRAS is for, to drop the speeds on your line if required to ensure quality of bandwidth for the line in question so that collisions / packet loss does not occur, it downgrades automatically, so why force it even lower!?.
    I dont want to say I know BT's job, as I dont. but I would like to think i have a fair understanding of how networking works - It seems that BT Customer Service, and even the engineers speaking from me from their 2nd/3rd line support teams should really be re-educated on providing factual information to their customers rather than hoping that I dont understand what they are waffeling on about!
    Most of the delays are much higher in BT's infrastructure. Not that they will admit it, i think their 'no throttle policy since 1st Feb 2013' is far more relevant than my line and its connection to the WAN

  • EA 3500 dropping wired connection when online gaming

    I  just had Comcast setup my internet and it is really fast. 30 down, 10 up, 40 ping, my connection to my computer (wireless) is very fast and my online gaming (wired) is not laggy at all.
    The problem lies with the connection dropping when I am online gaming. I connected directly to the modem and there's no problem at all. I connect to my Linksys EA3500 and once I start playing in an online game, I disconnect from Xbox Live and am dropped from the game... anywhere from right away until about 10-15 minutes into the game. This is  the only time where my connection falters at all, otherwise it is great. But I play online a lot, and competitively, so I obviously need a stable connection.
    I have not had this issue with my previous ISP in New York, Time Warner and that connection was much worse. I'm thinking it must be a setting on the router that is causing this, but I can't pinpoint what. I tried automatic AND static connections from my xbox to the router. On the static connection, I even put a DMZ on it, but to no avail. What is causing this hiccup in the connection?
    Any suggestions would be great, please and thanks!!

    Are you already using the Linksys Smart Wifi? Set up media prioritization in the router and see if that will improve the connection with the xbox. Is the connection intermittent with other devices? Is there like a specific time in the day where your connection will drop?
    To know more about media prioritization check the links below:
    Title: How do I use the Media Prioritization Tool of the Linksys Smart Wi-Fi Account
    Article ID: 25618
    Title: Adding applications or online games on the Media Prioritization Tool of the Linksys Smart Wi-Fi Acco...
    Article ID: 25664

  • 4G online gaming doesnt work why? i need someone who actually cares to help me plse!!!

    my modem is Pantech UML290     .i  notice cannot play any online games...my old 3g modem works perfectly with the same games but this new service as far as online games or this modem apparently has issues...i have had nothing but problems, high ping rates and packet loss as well as jitter and no one with the exception of 1 service tech apparently cares...they only care that you can connect and brows web to a degree....i have spoke to 8 techs only one cares and states their is a problem....i have tested this on speedtest.com upload and download speed is fast remarkably fast but inconsistant, the ping is terible and jitter and packet loss is even worse...i am going to try to replace the modem as last form of troubleshoooting, if that doesnt work then 4g can go in the trash until they resolve the problem....they advertise online gameing and video streaming for 4g...i cannot do online gaming will not even connect to game host due to high pings and data loss...and yet the new service wich is supposed to be much better and support online gaming doesnt work and my 3g device works without a problem, can play games all day long without i hitch and no one from tech can explain why....sounds like a problem..i have spoke with several people on forums they have all said the same thing....release tech and dontr know how to fix the problems....the response you will get is all we care about is that you can connect and view the web!!! wow so when i buy a car i guess all they care about is the car moves, they dont care if the ac worrks or anything else does to...thats the way its been explained to me time and time again...except for 1 tech...   the games that i have tried to play is BATTLEFIELD BAD COMPANY 2,     CALL OF DUTY MODERN WARFARE 2 ,  STARCRAFT 2,  noNE will work,  note been playing with old 3g device and service for over a yr with no problems!!  SOMEONE PLSE HELP!!!

    I live out in the country and have no high speed internet so i bought the pantech UML290 and I have been able to play on the 4g network right out of the box. Plugin, install, and go. I Play Bad Company2 and my ping is usually 142. I connect to a chicago server from okc and my gameplay has improved so much more. I get 2 to 3 bars in my house and it flys on web pages.  I had the at@t lightning 3g and my pings on the same server were 185 but spiked up to 999 and back down to 180's . I love this UML290 and do not have Idea why you are having problems. I would return the uml and get another one. You might make sure the other communication software is uninstalled and worst case scenario, reformat the hard drive and start with a fresh install.  Can you give a description of your computer specs ?  Is this going through a cradlepoint router ? I would be happy to try to help, I know how much it sucks have a laggy gaming experience.  

  • PANTECH UML290 DOESNT WORK FOR ONLINE GAMING PLSE HELP!!!

    my modem is Pantech UML290     .i  notice cannot play any online games...my old 3g modem works perfectly with the same games but this new service as far as online games or this modem apparently has issues...i have had nothing but problems, high ping rates and packet loss as well as jitter and no one with the exception of 1 service tech apparently cares  TECH DID A PING TEST AT ADRESS  ping -a 66.174.92.14  result were request timed out 4 times, packets sent=4 packets recieved=0  pakets loss = 4 , total= 100% loss, funny thing is i was still connected to internet  and if you ping google.com 0 paket loss...  apparently consistancy or server recognition might be a problem i dont know...maybe modem is bad...either way i cannot play any online games what so ever, when tested at speed test.com and pingtest.com states high ping and high jitter as well as packet loss, no one seems to have an answer for this  note!! on old 3g device i had played these same online games without any problems...so this 4g modem and service advertises online gaming and steady streaming and i cannot do neither why???  someone plse help!!!  also if you look under vz access manager statistics tab, you will see transfer and recieve rates like a heart beat monitor....it consistantly goes up and down like a heart beat instead of a steady flow, goes up as high as 10mbs then drops for a while to 0kbs and stays their for a lil bit...it apparently is loosing communications....old 3g device was a steady transfer flow rate that never dropped to 0 unless i wasnt doing anything...so why is this as well?

    have'nt had any phone call's today regarding the slow down of my BT infinity broadband line.. in the last 3 hours have been online on both the PS3 & the XBOX and the problem is still there... im host in every online game i play but each game is almost unplayable every time..the actual game i play as host on the PS3 runs really slow (only as host) and looking left/right has a blurry feel to it.. on the XBOX its running slightly quicker but still nowhere like it does on both consoles when im not hosting.. when ever everybody else hosts a game that i join,after speaking to them they have had no problem what so ever.. most seem to be on a cable ISP but the speed stats are very simular to mine.. just the hosting is totally different for me...???
    http://speedtest.net/result/1586999761.png
    http://www.pingtest.net/result/50309878.png
    just tested my speed with the above score... i still cant work out why my line is being slowed down ....
    just reiterate that my g/f works from home mon-fri 8am-5pm on a live server including emails etc... the live server would involve being logged on all day checking accounts including various stock levels etc.. so she is very busy pretty much every day..
    im online with my PS3/XBOX prob a couple of nights a week plus as i do shift work,on my days off i play COD most of them days .. so prob around 40/50 hours a week playing online depending..
    i chose option 2 BT Infinty unlimited because i new i needed a very good line with all mine and my g/fs needs..

  • What Mac product is best for online gaming?

    I purchased a MacBook Pro for my daughter & she loves it. She was a little disappointed that she couldn't play some of her online games because the web browser wasn't compatible. Other than that she had no complaints.
    Is there a software that's needed in order to play online games? I'm not sure I want to purchase a Mac Desktop for the family & have issues with online gaming.
    Anyone have any suggestions?

    Well for browser based games you likely have to install Firefox and the Flash browser plugin, they are likely not accepting Safari in particular because of it's small market share.
    Firefox, Chrome and IE they have to support.
    https://www.mozilla.org/en-US/plugincheck/
    https://get.adobe.com/flashplayer/
    Online gamming tend to mean heavy duty 3D games that are competitive, require a very powerful video card etc. for that really no Mac is ideal, a Windows 7 3D gaming tower is a more preferred option as the video cards can be upgraded.
    Sure one can play offline 3D games well on a Mac, but that's not as much fun as online competitive gaming is.
    For that you might want to consider a PlayStation 3 for lower cost, easier to use larger screen (HDTV) and a level playing field in hardware.

  • G5 as a Server for Online Gaming?

    I am curious as to if a G5 can be used for a Server for Online Gaming prior to my going out and purchasing one. I am new to Apple computers and would like to know if i bought the Full Upgraded version.. would the game work and be able to handle the amount of gamers that play the game.. (currently approximately 200-300 players at any given time)
    thank you for the assistance...

    Yes it certainly can but which online games have
    server versions that run on a G5?
    Maybe i didnt explain it better... I want to use my G5 to be the HOST server for the online game.. is "this" possible??

  • A New but Persistent Lag issue in FCP6 and OS X 10.5

    I have Final Cut Studio 2 installed on an iMac 2.8Ghz (Intel) and a MacBook Pro 2.33 (1st Gen Intel). I have successfully run FCP6 on both these computer for 2 years on projects ranging from SD to Uncompressed HD. I have never had a lag issue. But recently I have had an agonizing time working on two DV-NTSC Anamorphic projects shot and captured on a Canon XL2. I also use WD My Book Drives for capture. Say what you will about the WDs but I have never had an issue until the recently (past 3 months).
    On the two separate projects I had trouble capturing straight to the WD drives. This is new issue I have never had previously. Once I disconnected the Firewire I capture straight to the drive with no issues. But once I placed the footage into the sequence timeline and played through it at random time the video will lag and then come back. I shuttle back over the same spot and there is no problem. Continue to play through it and same lag issue intermittently though the entire sequence.
    I have tried all the basics: Changing the RT mode, having only one sequence open, playback quality...
    This issue occurs on both machines.
    I am stuck. Any suggestions?

    Please keep all posts that are related to a particular problem together in one thread. Starting a new thread just confuses the issue.
    http://discussions.apple.com/message.jspa?messageID=11368172#11368172
    x

Maybe you are looking for

  • Mini DisplayPort to VGA

    Have a New MacBook Pro - Trying to get it to work with the mini DisplayPort to VGA cable on a DELL 2100MP Projector. Can not get anything to happen. The DELL Projector works fine with a PC Laptop plugged VGA to VGA and or a PC Desktop plugged VGA to

  • Customer Field in Standard BI Content

    Hi Experts, in CRM 7.0 there is a feature called Online Reporting which is using the Netweaver BI functionality to directly execute BW reports within CRM. I have set this up and it is working fine for the standard CRM BI content (which seems to be ba

  • R/3(Idoc)-XI-R/3 (Idoc)

    Hello, I'm having some issues with sending IDOC from one system to another system via XI.  Both of these systems are R/3 6.20. I've pasted the trace output.  Can someone please help me identify the problem. Thanks Mohammed   <Trace level="1" type="T"

  • I charged my money for game but they said:

    Customer Support()      Dear players:      Dear ,I get the screenshot of your IOS recharge ,but ,sorry to let you know ,the order be delay by Apple ,plz ask refund to apple Thank for your support and understanding!   (2013-11-19 09:02:28)  so plzzz c

  • Interactivity and Actionscript 3

    I encounter difficulties with actionscript 3 and I don't know what happen. Can you check and help me ? the website is www.challengeecricome.fr Thanks for all.