Pearson profile merging problem

hi,
i did my OCA in 9i database in march,2009 through prometric (id: OOOOOOO )
i did my OCA in application server 10g in feb,2010 through pearson (id: NNNNNNN )
after my exams with pearson,i got my score report in 'my account' page in Pearson site.
later,i got mail from oracle,asked to contact Pearson to merge my profiles.
i mailed to pearson for the same.they merged,and said now the current oracle testing id is ( OOOOOO ) i.e. which i got in prometric.
after merging,in my profile page in pearson account,i cant found my recent exam history with pearson(which i saw before merging of profiles).
in 'My Account --> view history' page of Pearson it shows
"You have not previously taken any exams with Pearson VUE."
i keep on contacting pearson about the issue,they too keep on sending mails,that my password has ben changed,'try it now'.
also,in 'cert view' of oracle,i tried with prometric id,my account 'authorization verication' got failed(third attempt) and now i cant access the page.i mailed [email protected],but yet now no response.
am scared,as i have to submit my score report in my company,also am in the process of doing OCP.
what should i do now to resolve the issue.
regards -->Abdur Raoof

raoofdba wrote:
hi,
i did my OCA in 9i database in march,2009 through prometric (id: OOOOOOO )
i did my OCA in application server 10g in feb,2010 through pearson (id: NNNNNNN )
after my exams with pearson,i got my score report in 'my account' page in Pearson site.
later,i got mail from oracle,asked to contact Pearson to merge my profiles.
i mailed to pearson for the same.they merged,and said now the current oracle testing id is ( OOOOOO ) i.e. which i got in prometric.
after merging,in my profile page in pearson account,i cant found my recent exam history with pearson(which i saw before merging of profiles).
in 'My Account --> view history' page of Pearson it shows
"You have not previously taken any exams with Pearson VUE."
i keep on contacting pearson about the issue,they too keep on sending mails,that my password has ben changed,'try it now'.
also,in 'cert view' of oracle,i tried with prometric id,my account 'authorization verication' got failed(third attempt) and now i cant access the page.i mailed [email protected],but yet now no response.
am scared,as i have to submit my score report in my company,also am in the process of doing OCP.
what should i do now to resolve the issue.
regards -->Abdur Raoof1) Hopefully you have your certificate from your 9i DBA OCA exams. (I assume you took 1z0-007 and 1z0-031). You should have received that by may 2009; so that shouldn't be an issue.
2) The situation on problems with Certview registration should normally be resolved by Oracle. I am not sure what you will find when you get access, but perhaps it will be useful. However remember it may take a few days (and i cannot remember wether this is 3 days or closer a couple of weeks).
3) For the 10g App Server I assume we are talking about the exam 1z0-311. Please check this is the case.
- Pearson VUE deal with Exam Names and Codes on behalf of Oracle, not certifications.
- So as I understand it from their viewpoint you would currently be missing a 1z0-311 (Oracle Application Server 10g: Administration I) exam result.
- I believe it is important you obtain an incident number from Pearson VUE; and that incident refers to the inability to track your 1z0-311 exam.
- If you go back to them then say their attempted reslution of the incident did not work and could they escalate this. They need to be given the opportunity to escalate it. It may even need a technical person to track your accounts. If this fails then as a last resort ask for the complaints procedure. Also check if they are able to see your 1z0-311 pass.
- Your 1z0-311 score report should also have been printed and gvien to you at the testing station; sometimes this does not seem to have happened recently (see below). (this is not proof, as (almost) anyone could mock up a forged score report).
4) - On your Pearson VUE account you say your 'View history' is blank. Check your exam is not in your 'Current Activity'. For instance I took an exam yesterday, after I completed the exam still eight hours later it was in current activity (recent activity block) only with a status of 'scheduled'. By this morning it is in both current activity/recent activity with a status of 'taken' and also not in exam history with a status of 'taken'. It will, I assume, move on to a status of 'pass' at some point in the 'history' tab and be removed from my current activity tab.
5) As your exam was in march it is possible you took a biometrics associated identity checking (photo taken) which was linked to your test result. I believe there have been a couple of issues wrt revised Pearson Software associated with this certainly which have included Score Report Printing and failure to deliver exam. It is an outside possibility you have suffered from this.
In summary I think you should pursu with Pearson VUE in first instance but obtaining and incident number and requesting escalation.

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