Personal Services - W4/Bank Custom Messages and Badi's

Hello Everyone,
We are in the process of implementing ESS and have a few custom rules for certain infotypes built in to the old PA users exits. For example, we do not allow associates to have more than 3 banks, we will not allow associates to change W4 information if they have a tax levy, etc.
Does anyone know of a way to send a message to the screen if an ESS user tries to make changes such as trying to enter more than three banks? There is a nice Badi in the Leave Request service that allows for checks and messages to be displayed on the screen but unfortunately I am not seeing anything (a Badi to send messages) for the Personal Services W4, Bank, Address, etc. Has anyone encountered this and if so, what did you do?
Thanks for your help.
Best Regards,
Scott

Hi Suresh,
Ok, I do have a question for you if you don't mind me asking. I have implemented HRPAD00INFTYUI and have tested sending messages to the ESS services and it works. The problem I am facing is that it appears that the table PNNNN is empty, thus I can't tell in the method which infotype record is being changed. Do you know what I must do (possibly inside the method Input Conversion) to fill PNNNN with the data that the user entered in ESS?
Thanks,
Scott

Similar Messages

Use solution manager to create customer message and apply oss notes

Hello All,
Is it possible to use SAP Solution Manager to create/ open Customer Messages and for the application of OSS notes in satellite systems via solution manager?
Currently, our Solution Manager system is bieng used for Central System Monitoring!
Please let me your your expert thoughts!
Thanks,
Antarpreet

Hi,
By using Service Desk scenario of Solution Manager you can convert an issue to an OSS message and follow it up.
Refer the [Link|http://help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/frameset.htm]
Snote application is also integrated with this Service Desk, you can apply SAP notes to any satellite systems.

Reg:Table for Custom Messages and custom Messaege Classes

Hi ,
My requirement is to find out all custom messages . so can any one tell in which tables all custom messages and custom message classes are stored .
Thanks & Regards,
Lakshmi.

hi,
You can checkthese tables listed below,
T100                             Messages
T100A                            Message IDs for T100
T100C                            Message Control by User
T100O                            Assignment of message to object
T100S                            Configurable system messages
T100SA                           Application Areas for Configurable Messages
T100T                            Table T100A text
T100U                            Last person to change messages
T100V                            Assignment of messages to tables/views
T100W                            Assign Messages to Workflow
T100X                            Error Messages: Supplements
T100ARBGB                    Application Area
But The main table for storing all the message classes and their numbers are stored in table
T100

End to End processes in Customer Messaging and Points card

Dear friends
What are the E2E business processes involved in a typical customer messaging and points card scenario for a high street retailer.
How best can we define Customer messaging processes? And what is the right way to model these processes if they are brand new processes (i.e new processes to be added in the lifecycle). How should we map them in the first place?
Thanks in advance,
Jo

Dear Johannes,
We have a few administration transactions that you can use on back-end. For example:GRFN_STR_CHANGE -GRFN_STR_CHANGE-Change Process Control
as well as RE_RHGRENZ4 to Set a new end date to the objects.
At last case, you can run the program RHRHDL00 thru SE38 Tcode.Be carefull because this program delete the object from database.
Regards,
Karina Atonaidan

Difference between user exit/Function exit / Customer exit and BADI

Hi Guys,
I am confused with the types of exits-user exit/Function exit / Customer exit and BADI.
Can you tell me the difference between the different exits/Enhancements?
Classify the following:
what is the one which is shown in SMOD under enhancements? There are 3 sections in that - Function module, Screen and includes.
What is the one which are called using -
Call Customer-Function 001?
Regards,
Guru

hi,
The standard applications do not offer some of the functionality you need. The R/3 enchancement concept allows you to add your own functionality to SAP's standard business applications.
Different types of enhancements
Enhancements using customer exits
Customers' potential requirements which are not included in the standard software are incorporated in the standard as empty modification 'shells'. Customers can then fill these with their own coding. Enhancements can relate to programs, menus and screens. Upward compatibility is assured. In other words, SAP guarantees that the jump from the standard software to the exit and the interface which call the exit will remain valid in future releases.
Enhancements to ABAP/4 Dictionary elements
These are ABAP/4 Dictionary enhancements (creation of table appends), text enhancements (customer-specific key words and documentation for data elements) and field exits (creation of additional coding for data elements).
advantages of enhancements
Do not affect standard SAP source code
Do not affect software upgrades
Customer exit - The R/3 enhancement concept allows you to add your own functionality to SAPs standard business applications without having to modify the original applications. SAP creates customer exits for specific programs, screens, and menus within standard R/3 applications. These exits do not contain any functionality. Instead, the customer exits act as hooks. You can hang your own add-on functionality onto these hooks.
Various types of customer exits
Menu exits
Screen exits
Function module exits
Keyword exits
Menu exit
Adding items to the pulldown menus in standard R/3 applications .
Screen exit
Adding fields to the screens within R/3 applications. SAP creates screen exits by placing special subscreen areas within a standard R/3 screen and calling a customer subscreen from within the standard dynpro's flow logic.
Function module exit
Adding functionality to R/3 applications. Function module exits play a role in both menu and screen exits.
keyword exit
Add documentation to the data elements of key words defined in the ABAP/4 Dictionary. The system displays this documentation whenever a user presses F1 to get online help for a screen field
Hope this helps, Do reward.

VerizonWireless Customer Service is NOT Customer Oriented and NOT Service at all.

We went to our local Verizon Wireless store on September 5th 2011 to add a line to our family plan to get our daughter her first phone. Since all her friends do is text, we discussed the various texting plans with the sales person. SInce her friends mostly have Verizon it was decided we would get her a plan that had 500 txts out of network and unlimited in network. Since she would be texting, my wife and I took the minimum texting plan for ourselves to handle our daughter's txts to us, 250 txts a month each. As any of you who leave a Verizon store know, you get a receipt for what you paid for (her new phone) and a long receipt to file for your inevitable rebate, and you leave with your new phone working. We have been Verizon customers for 18 years together, and long before that individually, we have our home phone, internet and wireless with them.
We get our first bill and it is about $150. more than expected. Why? The store employee failed to put on the txt plans for any of us, and also gave us a separate plan for our daughter instead of adding a line to our plan. Wife went to the store and they told her they did not remember what went on, had no indication that txting should have been added or that plan was not set up properly. They told her nothing they could do and she should call customer service.
I just spoke with customer service and they said all they could do was take 25% off the new bill (an extra $184 that we did not yet know about! but that was all he could do) and could do nothing else because the store employee did not write any notes about txting plans. I aksed if he wrote a note saying we did not ask for a txting plan, refused a txting plan, or that we asked for a separate line rather than an added family line. He said no. I explained that Verizon does not give me anything that shows what an incompetent employee may have typed into their computer. We know what we ordered, we confirmed it all verbally with the guy before he entered everything into the computer, but whether he was too incompetent to get it right, there was a problem with Verizon computers, or Verizon does this on purpose, I do not know and they do not give you anything showing your plan when you leave, to check or prove otherwise. In short, they can make any mistake---and they did---and then Verizon's point of view seems to be "well, you can't prove you ordered what you ordered, or wanted what you wanted, because we don't give you anything and then we will say our employee did not make any notes about it so we can't help. Interestingly, the guy I spoke to at customer service would not even transfer me to a supervisor. I have never had that happen in many years of dealing with corporations. So Verizon would like about $300. extra dollars and to make the changes to our plan only as of yesterday that we ordered in their own company store back on September 5th.
This is not only the worst customer service I have ever seen (and we own a lot of stuff) but I will do my best to see no one else suffers from it, at least here in NJ. I am contacting the state attorney general and the FCC to see what recourse they can offer. Despite the aggravation and inconvenience, I am arranging other service for all the products we, momentarily, still have with Verizon, and when we leave if Verizon brings up early termination fees on my daughter's phone they can speak to my friend who is an attorney who will hopefully be able to help with that. In the meantime we won't let any bills lapse and hurt our credit rating but I will see Verizon in small claims court for anything I have to pay that is over the charges I would have paid with the plans I actually ordered.

eleh wrote:
I do not know and they do not give you anything showing your plan when you leave, to check or prove otherwise. On the receipt I receive everytime I purchase a phone, it lists my plan and all features associated with that line. You left the store without a receipt? You can go into My Verizon and print out your receipt for the line in question up to 1yr after the transaction was made.
In short, they can make any mistake---and they did---and then Verizon's point of view seems to be "well, you can't prove you ordered what you ordered, or wanted what you wanted, because we don't give you anything and then we will say our employee did not make any notes about it so we can't help. In my case, at least, I can just bring my receipt in and show them.
Interestingly, the guy I spoke to at customer service would not even transfer me to a supervisor. I have never had that happen in many years of dealing with corporations. So Verizon would like about $300. extra dollars and to make the changes to our plan only as of yesterday that we ordered in their own company store back on September 5th.
This is not only the worst customer service I have ever seen (and we own a lot of stuff) but I will do my best to see no one else suffers from it, at least here in NJ. I am contacting the state attorney general and the FCC to see what recourse they can offer. Despite the aggravation and inconvenience, I am arranging other service for all the products we, momentarily, still have with Verizon, and when we leave if Verizon brings up early termination fees on my daughter's phone they can speak to my friend who is an attorney who will hopefully be able to help with that. In the meantime we won't let any bills lapse and hurt our credit rating If you fail to pay the ETF when you leave Verizon, then you could be doing just that, in which case your new provider MAY insist you put down a deposit when you receive new service.
but I will see Verizon in small claims court for anything I have to pay that is over the charges I would have paid with the plans I actually ordered.

Customizing messaging and silent mode

Several questions here:
1- Is there a way to choose to send text message rather than iMessage to a specific contact other than completely turning off iMessage?
2- Can the vibrate mode be customized to select how many vibrations for each category rather than 2 for everything? This is rather helpful when in silent mode, becasue you can set i.e. one vibration for messages, two for mails, etc (I could do this in my very basic Blackberry 8520...)
3- Is there a way to change the default that when there is one and only one new message inside the Messages built-in app and you tap it, it directly opens the new message? becasue when there's more than one you get to see the list and choose, but with only one it always opens it right away
Thank you.

@ahmedX that won't work
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Custom message is not getting displayed after raising do_not_save

Hi all,
In Order_save BADI, based some conditions, we were throwing custom messages.
FYI., code used,
CV_OWN_MESSAGE = 'X'.
MESSAGE 'xxxxxxxxxxxxxx' TYPE 'W' Raising do_not_save.
After Solman upgrade from 7.0 to 7.1, system is not displaying custom message and
system throwing message like "The document could not be saved" only after execution of above message statement.
How can I overwrite this system message.
Any help would be highly appreciated.
-Mahi

Hi,
Please check the below notes
1922870 - Raising DO_NOT_SAVE event from ORDER_SAVE BADI cause dump
1650635 - Work Center: problems when using BAdI ORDER_SAVE
Rg,
Karthik

Raising Customer Messages with SAP OSS on BCS issues

Hi guys,
I'd be keen to know everyone's opinion on raising customer messages with SAP OSS, in particular on BCS.
Often I find that my colleagues are hesitant to raise a note with SAP because they think it either takes too long or they don't get a satisfactory answer.
Whereas as soon as I see something fishy, that I cannot explain I will check my logic once more, check on SDN, check existing OSS notes, then raise a Customer Message immediately (while I continue to investigate/test).
This is partly due to my experience that half the time I feel like a guinea pig in BCS, perhaps because BCS is not as widespread as other modules and i may be the first to try something so may be first to experience the problem.
The first line response (often from Shanghai) usually tries to send the message straight back but I find with a little persistence, clear (and irrefutable) documentation , you soon get through to the experts in Germany (or is it Czech Rep?) who actually understand the issue.
The client has paid a lot of money for the service through their SAP licensing and maintenance fees, so I have no qualms about 'reporting a product error' when I see one.
Also, I find a lot of BCS documentation is out of date, not updated as new releases/EHPs come out, eg I recently relied on the contents of OSS note 936590, which was wrong for BCS 604. So I raised a customer message and requested that they update it, which has now been done - this is too late for me but might help someone else.
Raising a Customer Message with OSS is not an excuse to avoid doing your job, but where there is a genuine error in BCS, I encourage others to raise OSS notes and persis with them until a satisfatcory response is received.

Concur with TheScotsman.
The situation is almost the same: the 1st line support (India) very often beat back the costomer message without going deep into the problem. However, if we persist and provide additional details (or when the message was made very professionally and bypassed the 1st line) the message was rerouted to consultants from Czeck Rep.). In this case the progress was significant. Since the client do not provide access to the system, in a couple of times we made a remote session: the support guy gave directions what to do in the system and where to look for some details. The problems were solved in a half an hour.

[CLOSED]How to create a custom messages

Hi All,
I have a page and one save button .on press of save button, i want to show a custom message like "Applied changes are saved."
Can anybody please elaborate how to create a custom message and how to show it through Controller.
may i use
OAException message = new OAException("AK",
"FWK_TBX_T_EMP_DELETE_CONFIRM", tokens, INFORMATION, null);
-Thanks,
Avinash
Message was edited by:
user624747

When i used the code
OAException confirmMessage = new OAException("JTM","JTM_SAVE_SUCCESSFULL",null, OAException.CONFIRMATION,null);
throw confirmMessage ;
i am getting following error :
Error :
Application: JTM, Message Name: JTM_SAVE_SUCCESSFULL.
I have created the message "JTM_SAVE_SUCCESSFULL" through
Application Developer --> Application --> messages responsibility and given its type as error , application as "mobile application foundation" and then "ran the generate message" program.
After that i checked the fnd_new_message table . the message is there.

Problematic Motherboard MSI Z68a GD80 (B3) and bad customer service

I opened a support ticket at MSI's support site (http://support.msi.com/index.php?mod=questions&dop=reply_list&question_no=102573) and still waiting for a response since last week. Not only that, but there is no way you can talk to customer support and you can only submit tickets online. What if your PC is not working because of the MSI motherboard? How is then the customer able to talk to customer support?! eh!!!?!?!???
To describe the issues I experience I will copy-paste some of the info from my existing support ticket....
Recently I noticed that my new PC's performance degraded considerably, without me having made any changes to its settings, software or hardware. After extensive testing I realised that the RAM was faulty so I replaced it with new DIMMs which I tested again and work correctly. However after replacing with new RAM (memeory is in the "approved" list of the motherboard) the PC's performance is still very slow, especially when it comes to hard disk access. So I tested all, memory, hard disks (checkdisk, defrag, and also used WesternDigital utilities to check all disks) and all tests came back fine. I also checked all BIOS settings and re-installed all Motherboard drivers to ensure that the issue was not due to a damaged driver file. But none made a difference. So given that everything appears to be working correctly and all tests for individual components come back as normal, I uspect that it's the motherboard to blame.
In addition to the above the PC has now started behaving strange too: when rebooting pc restarts..and then turns off and then on again and off again. ...or it restarts but then does not boot at all. Just now i turned it off and then on again and the pc behaves as if it boots up but nothing is showing on the screen. not even the bios.
Once, when i turned on the PC and when logged into windows I got a popup saying "you have booted from your second BIOS rom. Please update your BIOS using Live Update". I then went to live update and it said i am running the latest BIOS.
The issues exist also outside the OS. I also tried to boot from Norton Ghost DVD and take a backup from there and see the backup speed (which normally takes an hour). It took 2-7 times more, depending on the PC's "mood". I also tried booting from a DVD into Windows PE (pre-installation environment) and tried to take a disk backup from there too. Same issue everywhere.
I did various tests with Western Digital to eliminate the hard disk, and all come out fine. I even formatted the hard drive (low level format) and reinstalled a fresh OS. The problem was still there and the mouse pointed would stutter when the disk was active.
Another thing I noticed which might help: sometimes disk to pc/disk-over-network file copying works at a reasonable speed. But local-disk to local-disk copying is very slow and affects the mouse pointer and overall pc performance.
I use this PC for business so it's critical that this is fixed asap or that I am sent a replacement motherboard promptly before I send this one back so that I am not left without a working PC.
Any suggestions?
My spec:
   * CPU brand, model and speed: Intel i7 i2600K 2.5 GHz
   * Motherboard model: MSI Z68a GD80 (B3)
   * Memory brand, type/speed, size, number of sticks: Kingston KHX1333C9D3B1K2/4G (2 sticks x 2 Gb each. total of 4gb)
   * Video card brand, chipset type, memory size: XFX 7600GT 256MB
   * Hard drive(s) brand, size, type, speed: Westerd Digital Velociraptor 600Gb
   * Operating system and version (including if 32 or 64bit!): Windows XP SP3 32bit
   * Power Supply Unit brand and output in watts and DC output (amps) - OCZ 650W

Quote
Well on the MSI UK website that is the only support which is listed for motherboards! Global or not, that's the one listed there.
Yes, I know. But there is an E-Mail Contact listed for RMA procedures. When you go to the Global support site:
http://ocss.msi.com.tw/
... you'll find the same E-Mail contact address listed under the heading
Quote
If you live in the following country and have any request about RMA, please go to Online RMA Request:
Quote
Ok, I will contact both the reseller and send an email to the email address you mentioned and see what happens.
Quote
In fact the reseller has an online system specifically for returns and as per UK distant selling regulations their system does not accept any returns and won't allow you to make a returns request after 28 days from the date of purchase. ..and given that I've been dealing with these issues for 10-14 days weeks now I am not sure they will allow a returns request. But I will contact them and see what they will say.
Yes, contact them.
Quote
But have a look at the returns policy anyway: http://www.ebuyer.com/help/returns#1
Look:
Quote
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.
... more:
http://static.ebuyer.com/customer/help/index.html?action=c2hvd190ZXJtcw==&type=personal
Quote
9. Our refunds policy
9.1 When you return a Product to us:
   9.1.2 for any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and if you are entitled, we will notify you of your options to either repair, replace or refund via e-mail within a reasonable period of time. We will usually process your elected repair, replacement or refund as soon as possible and, in any case, within 30 days of the day you confirm whether you opt for repair, replacement or refund for the defective Product. If you elect a refund of a Product returned by you because of a defect it will be refunded as per our refunds policy, including a refund of the part of the delivery charge which related to that defective Product for sending the item to you and the cost incurred by returning the defective Product to us. If you elect a repair or replacement of a defective Product we will not charge you for redelivery of the repaired or replaced Product.
   9.1.3 If you elect to return the defective Product to us using your own method of delivery, we will refund up to £4.00 of the costs incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.
Just for your record:
Quote
and still waiting for a response since last week.
MSI Technical Support has responded to you giving you the following advice:
Quote
Dear sir/madam
Thanks for contacting MSI technical support.
Regarding your concern,if the issue appears when loading windows,we suggest you reinstall your os for a try.If it appears when post,we have to suggest you contact your reseller (The place you bought this MB from) and have them test the MB completely for you to check if this MB is faulty or not, then ask for some help.
If the reseller for some reason cannot help, we have to ask you to contact MSI distributor or MSI office near your place to seek further help.
Thanks for your cooperation in advance!
Best Regards,
MSI Technical Support Team
... and as I said before, this is precisely the next logical step in your situation.

Hi i just bought Adobe Photoshop Elements 13 today and everytime i enter my redemption code i get this oops message and i tried the customer care online i haven't gotten a answer yet,and with no customer service phone number for this particular version I

My redemption code comes up with this oops message and it tells me my code is invalid I don't know how I paid 100$ for it today brand new! I am so frustrated please help anyone with any information that could help

You need to contact Adobe directly using the link below - only they can deal with redemption codes and serial numbers. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your paperwork available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care

What a dumb customer service!!!! and where the heck is my payment?!!!!!!!!!!!!!!!!!!!!!!

I am so furious right now to the point my whole body is shaking and I feel dizzy!
I've been mailing out the check for $55 every month on 1st or 2nd of each month for past 2, 3 years now.
I don't get statements in mail, so I typed one page with the accountholder's name, address, account number and payment address. This check for $55 is issued by my work, so what I do every month is that as soon as I receive the check, I print out this little page with all the information, I staple the check to the page and mail out to the payment address listed under Contact Us on Verizon wireless website.
My due date is 21st of each month. As I mentioned above, I mail out the check either on 1st or 2nd of each month, which means the check should be arrived, processed, cleared from the bank, and credited to my account before my due date.
I don't have the entire record, but I can see the payment history for past 12 month from my verizon wireless online and this check for $55, although I've been mailng out on a very regular basis, it has been posted to my account very irregularly.
Sometimes, it gets credited to my account before the 10th. Sometimes, it gets credited sometime before my due date. Sometimes, it gets credited way after my due date. Sometimes, it gets cleared from the bank, but doesn't even get credited to my account. Every month, I have to closely monitor whether this month's check has been cleared and credited for this account.
If this happens to many accountholders, I would not be this frustrated.
I have a coworker who gets the same check from the work and mail out on the same day to VERIZON WIRELESS. Okay? Mark this. Same amount of check issued by the same bank goes to the same payment address by mail (same postal service). Difference? Her due date is 11th and mine is 21st. Another difference? Her payment gets credited in few days and well before her due date. Mine takes forever and ever and sometimes lands on a wrong account.
I called the customer service today to see where my check is and why it has not been cleared yet. The customer service, Jose, was so rude and raising his voice saying that it might have been the post office at fault. And then, he was asking if I wrote a wrong address or anything. Hello~ I TYPED the freaking payment address and my account number and saved in my computer. You've been getting my check with no problem for the past 2, 3 years now, so I'M SO SURE THAT IT'S NOT THE POST OFFICE WHO'S AT FAULT!!!! On top of it, I'm not calling to figure out whom to blame.
Then, I talked to the supervisor, Eric. Hey, if you are the supervisor, you should be able to give me more than the same lame lines that JOSE was giving me. Don't say that I've been mailing my check to the lockbox and you don't have the contact number. I've been sending my check to the freaking lousy lockbox and so have my coworker. She doesn't have the same problem that I have. Even if the lockbox doesn't have the contact number and a live person in, there is the department in which they process the payment, right? You should contact them to figure something out! You should provide a CUSTOMER SERVICE. What part of CUSTOMER SERVICE don't you get as a SUPERVISOR? I am YOUR CUSTOMER! and I, the CUSTOMER, hereby request a SERVICE that I am entitled to!
What did you just say? SUPPRESSING the late charges? Hey, Eric, Look!. I mailed out the check on 1st of August! I'm sure it doesn't take more than three days to be delivered from Los Angeles to Dallas. When I mailed out the check even before you generated my bill, how dare you to even mention the LATE CHARGE? It is NOT my ****** problem that you have a lousy system to process the check. You better fix the **bleep** problem.
You'd better keep your word and call me back with answers to all the questions (about irregular postings to my account, what's been causing the delay, etc) by TUESDAY.
What? Suppressing the late charges is all you can do for me? I just wasted my 40 minutes holding the call, and not getting all the answers I wanted, and dealing with non-sense ridiculous customer service and that's all you can do? You should waive my payment. You should give me like 1000 min credit.
I've been using the Verizon Wireless for almost 5 years and I'm seriously disappointed at the level of customer service you provided and the way you are handling this matter and not providing a good reason why you are messing up with my payment.

I can understand that the situation is infuriating, but the anger is misplaced. To start, it is very bad practice to not have a direct way to view whether the check you are sending had been cashed. While it gives the appearance of being convenient, you are setting yourself up for a nightmare when you do not, first, deposit the funds and issue your own method of payment. Secondly, the fact that it was not applied to the account does not necessarily mean that Verizon Wireless is at fault. You cannot determine this absolutely until you confirm that the check had been cashed by VZW, which, again, is going to be difficult to impossible because you are sending a check from a third party. The likelihood that it was lost in the mail should not seem shockingly preposterous. Matter of fact, people use this excuse because it is a very plausible scenario. It is essential to know whether the check was cashed by VZW, if it was, then they can go through the steps to find it; if, however, it was not, then it is something you will want to get reissued.
My advice is to follow the approach listed above, but, more so, eliminate the overly emotional reactions so that the matter can be addressed in a logical way.

Customer complaint and dissatisfaction of services and treatment provided

I RARELY complain and try to just get on with things but this company has just about made my situation as bad as it could ever get. Where do I begin? I chatted with them as I noticed I had a charge on my account that was supposed to be part of my international favorites (that I pay for every month). The woman said the following (verbatim as I have a screenshot): "You'll not be charged for this and please be assured it will not happen again". Then went on to say the credit amount will be reflected before the bill is generated. This chat was several weeks ago BEFORE my bill and I have proof in a screenshot of the chat message. Of course they have it as well but refuse to take responsibility for this. I then received a text message yesterday saying I had to pay the full amount (without the credit) so I chatted again and the final answer was that the credit was going on the next bill. SO not only was I lied to but now they have had the audacity to say that there is nothing they can do now that the bill has been generated. I KNOW that there is something they can do. They are the company, their accounts, their billing. I called this morning as the chat service was obviously NOT working and was told again that there was nothing they could do. Washing their hands of their responsibility once again. AND on top of that, my last month's device charge had not been deducted and I was late on payment. I NEVER unauthorised any payments. I was told to call my bank. BUT before hanging up I wanted proof of credit. Carmen advised she had sent the text to my phone 3-5 times and also sent a email and I have yet to receive either. I tried to keep her on the line until I had some type of proof but she would not stay on. Why were they not able to send me text or email? THEY ARE the phone company I pay for these types of services??? I went on to call my bank who then advised that there had been no transactions on O2's end and are now sending a letter that I will get within 5 working days to have written proof from my bank that no such payments have been UNAUTHORISED. So I found myself wanting to make a payment I did not want to make in the first place and could not do it!!!! RIGHT?? Get where I am going with this? I propose to this company that they take a serious look at the treatment of customers and most important that they VALUE their customers because without them they would NOT exist. Bottom line is they did not keep their word and I am not happy about that. Not once did I feel any type of retribution for what they have caused. Yes, they credited my account and it will show on my next bill but it is about the principal of the matter and the respect they should have for their clients. I wonder if I will get a response from this? Probably not. I bet this gets deleted from their FB page. below is the copy of my chat Inline image 1 looking forward to hearing someone. Best

Crazy that you have to keep chasing this. Just a couple of observations, I would never rely on live chat to deal with anything account related, a credit can be added to the account immediately. This obviously wasn't done and that's unacceptable, it should have been applied when agreed. However the adviser was correct about not being able to alter the bill once it has been produced, the system won't allow this and it will have to now applied on your next bill. Keep an eye on My O2 and I agree with about making an official complaint via the link. Very poor customer service and experience.

Bad internet service and bad landline

I am having horrible internet problems and landline issues. What can they do? They promised it would work had at Least 7 repair people here already? Why are they promising service when they can't keep it going?

nkasprzak wrote:
I am having horrible internet problems and landline issues. What can they do? They promised it would work had at Least 7 repair people here already? Why are they promising service when they can't keep it going?
Contact ATT Uverse Care on the link in my signature below.
Send them a Private Message, on this link, and they should be able to give the help needed to solve your Uverse Internet and POTS service problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap and gone above and beyond.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Personal Services - W4/Bank Custom Messages and Badi's

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