Phone can't factory reset and doesn't have password to configure.

Question

Hi,
I just receive a cisco 7960. I did the following but the phone doesn't detect "#":
Unplug the power cable from the phone, and then plug in the cable again.The phone begins its power up cycle.
Immediately press and hold # and while the Headset, Mute, and Speaker buttons begin to flash in sequence, release #.The Headset, Mute, and Speaker buttons flash in sequence in order to indicate that the phone waits for you to enter the key sequence for the reset.
Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash.If you repeat a key within the sequence, for example, if you press 1223456789*0#, the sequence is still accepted and the phone resets.If you do not complete this key sequence or do not press any keys, after 60 seconds, the Headset, Mute, and Speaker buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.If you enter an invalid key sequence, the buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.If you enter this key sequence correctly, the phone displays this prompt:Keep network cfg? 1 = yes 2 = no
In order to maintain the current network configuration settings for the phone when the phone resets, press 1. In order to reset the network configuration settings when the phone resets, press 2.
I have tested that the # key is working as i can still hear the tone when it is being pressed. Is there anyway i can restore the phone back to factory mode?
Pls kindly assist.

Answer 1

Hi,
the method described above is the only method to factory reset a phone.
You must be patient, though :-) Sometimes it takes ages for the phone to move on to the next step.
What you need to do is to unplug, press and hold the # button and then plug the cable back in.
G.