Phone company without phone service
This may not be the place to vent but I'm upset. I spent over an hour trying to call and talk to someone at verizon because I had a question that I could not find an answer to. All I ever got was electronic voices telling me how to make a change. I needed to know if i made that change if I could change it back. After trying all that time, I decided to call the local number which I did land lo and behold I got the same automated message. I had to drive to the store to get my question answered.
Shouldn't a phone company have a means of talking to someone in the company on a phone?
I think when my contract is out, I'll find another provider.
I will say when I used to be able to talk to someone, they were always very helpful.
This is good to know but the phone company needs to make that information available on their web site. That would be part of customer service who I was wanting to reach.
Similar Messages
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Do you value customer service in a cell phone company?
I am a military member currently living in Arlington, VA. On August 10, 2013, I visited the Verizon Wireless at Fashion Centre store at the Pentagon City Mall (1100 S Hayes St., Ste 3032, Arlington, VA 22202). I visited the store because my cell phone, Droid RAZR, was displaying a blank screen when powered on, rendering it impossible for me to utilize the phone. The phone was a refurbished model because the original purchased in September of 2012 failed in December 2012. The refurbished phone had issues from the get-go, but with my military travel and irregular work hours, getting to the store during a time when it was both open and my phone was acting up, was extremely challenging.
Upon entering the store (Verizon Wireless at Fashion Centre) on the afternoon of August 10, 2013, I was greeted by the manager, Ms. L. After explaining my situation with the phone to Ms. L, she indicated that there was nothing she could do because she believed that the damage was my fault. I reminded her that it was a refurbished phone, meaning it was not new and had been repaired previously. After arguing with me in an inappropriately loud tone and repeatedly calling me a “liar” for stating that my phone had been acting up for a significant amount of time, Ms. L stated that she would upgrade me a year early to a new phone, but that I couldn’t have an Apple model phone. She indicated that new phones would be coming out the following week and that I might want to wait to make my choice until I saw them. Ms. L provided me with her personal cell phone number in case I had questions. I thanked her immensely for agreeing to assist me and agreed to return to the store early in the next week to make my selection.
I called Ms. L on Monday August 12, 2013 to inquire about whether or not the new phones had come in yet. She stated that they had not. Wednesday August 14, 2013, I visited the store to make my selection because my phone had stopped working entirely and I could not wait any longer. When I arrived at the store, Ms. L refused to come out from the back room. Her employees stated that she was out at lunch. I worked with one employee, Paula, to find a phone that would work for me, though I was extremely disappointed that I was not allowed to get the iPhone. We finally settled on the Galaxy SIII.
When I went to purchase my new phone, Paula set me up with another employee, Dionne, for check out. Dionne lacked any sort of professionalism. She had multiple facial piercings and was dressed in a totally inappropriate manner for her job. During our interaction, she got up and wandered around to talk to other people on several occasions without saying a word to me. I asked her to move all of my pictures and contacts from my old phone to my new phone because I was unclear how to do that myself. She told me that she had done so. I also asked her to remove everything from my old phone at the end of the process so as to make sure all of my personal information was cleared off. To this day, I am not confident Dionne even heard half of what I had asked her to do because she was getting up so frequently. After making an approximately $150 purchase (phone, case, and charger), I thanked Dionne and Ms. L, who had finally emerged from the back room, and departed the store.
When I arrived home that evening, I found that I was missing approximately half of my contacts and over 150 of my pictures. Dionne had neglected to transfer everything the right away. I called Ms. L on the personnel number she had provided me and explained that I was distraught over the loss of my pictures and asked her how that could have happened. (I lost numerous pictures from my military deployments, travel, and of my friends that I will never be able to get back). I also lost numerous contact numbers that I will never be able to get back. Ms. L apologized on behalf of her employee, Dionne, and stated that my pictures must not have been backed up to the SD card when the transfer occurred. I asked her why Dionne had not checked on that because not all clients are technically savvy enough to know how to do that. Ms. L again apologized for Dionne’s neglect and incompetence, stating that she planned to “write her up.” Ms. L asked me to call her back the following day so that she could see if anything could be done about retrieving my pictures.
On Thursday August 15, I called Ms. L back as she had requested around approximately 5:00PM. Instead of answering the phone herself, she immediately placed Dionne on the phone. Dionne began rambling about how it was not her fault that my pictures were missing and that I should have known how to use my phone well enough to understand how an SD card worked. When I attempted to interject, she said “Hold on,” set the phone down, and placed me on hold for approximately 3 minutes. Ms. L then picked up the phone and began shouting at me. She stated, “What more do you want from me?...I already got you a new phone, which I should not have done…You are ungrateful…” I stated that I was not seeking anything further, other than I could not understand how Ms. L would let an employee act so inappropriately (particularly in reference to Dionne and how she had gotten up multiple times while I was trying to purchase my phone). I told her that I held Dionne totally responsible for the loss of my pictures and contacts because she did not take the time to ensure my pictures and contacts were backed up and she left the desk to talk to other people frequently during my purchase. Ms. L then stated, “Well, when other customers enter the store, we have to greet them.” I stated that I understood that, but that I was making a significant purchase and believe that I warranted attention as well. To that, Ms. L stated, “Well it’s not like you were buying a $600 phone outright, so that didn’t exactly make you my best customer.” When I attempted to respond to her, Ms. L stated, “You were rude and I put up with your **** the first time you were in the store with your old phone, but I’m not going to put up with you now. I hope sincerely that your phone works, so that I never have to see you again.” I told her I hoped my phone worked as well and said goodbye.
Immediately after my final interaction with Ms. L on August 15, 2013, I called the Verizon customer service line where I spoke with Anthony. Anthony and I talked at length about my experience and the sheer unprofessionalism displayed by the employees of the store (demeanor, language, and appearance). He helped me to file an official report against the store. I spent approximately an hour on the phone with Anthony. At the end of our conversation, Anthony and I set up a 3:30 PM (EST) follow-up phone call for Monday August 19, 2013 to follow-up on the situation. It is now Thursday August 22, 2013, and I have yet to receive a follow-up call from Anthony or anyone at Verizon.
I am disgusted by the all-around unprofessionalism, inappropriate language and tone displayed by the employees of the Verizon Wireless at Fashion Centre store, and the lack of care displayed for the customer by Verizon on the whole. My family and I have been customers of Verizon for years. As a military member, I have been taught that ethics, professionalism and respect are of the utmost value. Not only were none of those values displayed in a positive way during my recent interactions with Verizon, but I am now literally afraid to enter the Verizon Wireless at Fashion Centre store for fear of another negative encounter with Ms. L (the manager) or Dionne. I am truly disturbed that even after making a report like this to Verizon, I have received no follow-up as was promised. I have been treated poorly, demeaned, degraded, and made to feel valueless to a company that my family and I have loyally supported for many years. To add insult to injury, I didn’t even get the phone I actually wanted! At this point, I can say with certainty that I will be shopping around for another cell phone provider in the future and recommending to my family members and friends that they do the same.
<< Post edited to remove full name, profanity, and to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon ModeratorI tried for 30 minutes to get to billing and all I could get was a computer that wanted money, no option for service rep. I had to change the date on one of my payments and ever since I have been getting texts saying I missed a payment and I had to call them. After I went through the aboved mentioned I finally called the new business line and was able to get transfered to billing. The lady was rude and didn't want to wait on my responses. She said I had schechuled it for the 1st and that why I was getting these texts , I was holding the paper, gave her the conformation number and told her it was for the seventh, all of a sudden the phone starting breaking up. I never had problems like this till my idenity was stolen and some guys got into my checking account, we caught it early and was able to close the account and open another. I had verizon on auto bill in the account and that was the only one I forgot put in the new info. Of course it was returned as closed. As soon as I saw this I checked the profile and changed it. They charged me the fee ( of course) and I called them to explain why this happened and apologized. Ever since then I have been treated like I'm a bum and that I don't pay my bill. I have been with them since 2000 and I'm thinking of changing it in September when the contract is up.
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Can you please help me. I purchased the new Apple I 4s phone from AT&T. I bought it out right. NO CONTRACT!! I paid almost $1000.00 for it. I then, had it enrolled it in my company's ATT service plan. They paid the bill for my service. Since, I have left the company. I have retained, and assumed financial responsibility for the phone, and the phone number with AT&T. The same day I assumed ifinancial responsibility, I had the phone number ported to a new service provider. ( Straight Talk ) After doing so, my phone worked fine. (as far as cellular service) NO DATA Service !!!! I have been on the phone with AT&T, Straight Talk, and Apple, FOR HOURS over TWO days!!! Trying to get this problem resolved. All I need to do, is change my APN settings (access point name ) settings. Its my phone!!! Why does any body have this APN menu locked from me??? I've been on the phone for two days between, AT&T, Straight Talk, and Apple products technical support teams. Everybody points the finger at the next guy!! What can I do to get the phone, that I paid for, work for more than just a phone, and a paper weigh?
PLEASE HELP ME!!!!!
Jason
Sent from my iPhone
<Email Edited by Host>Wow... you seriously over paid for an iPhone.
That probably explains why you have/had no clue you were purchasing a locked device and think it's an Apple problem to get it unlocked. -
After 04 months of purchase of iphone 5 the lock button is too hard. At times its not working at all. The phone has been purchased in USA now I'm not getting service in India. After all whats the point in spending so much amount without any service.
The warranty says that Apple may restrict service of an iPhone to the country of sale, and any reliable salesperson will tell you that if you tell them that you plan to use the iPhone in another country. Such service restrictions are common with cellphones and are by no means limited to Apple's phones.
Sorry, but if your iPhone requires service, you will need to send it to someone you know in the US who can get it serviced and then send it back to you.
Regards. -
recieved phone from a friend. I believe it to be a iphone 4s. I dont know from which carrier it originated CDMA or GSM.Turns on and begins setup. I enter my language and location , it begins to search for a wifi signal which is present then it says insert a valid sim card and it wont go any further than that. It tries to activate but then just says insert valid sim . I just want it too boot up so i can play games, apps, and surf web without phone service. Is that possible? I knowe it is because i used to do it with my wifes iphone 4s
You need a sim to activate an iPhone. The sim does not have to associated
with an active account; however, if the iPhone is locked to a wireless provider,
the sim must be from that wireless provider. Borrow an appropriate sim from
a friend/relative/co-worker for the few moments it will take to activate the iPhone.
You will need a sim in the iPhone to reactivate whenever you restore the iPhone
or update the iOS.
Call Apple to find the origin of the iPhone. You will need the serial number from
the back of the iPhone. Or ask your friend - he should know the details about an
iPhone he previously owned. -
My iphone 4 s has been losing service all day and freezing is anybody else having this prob its even to the point i cant hold a phone conversation without it cutting off
I had major issues with the iPhone 4s battery, however it’s resolved.
The tech who set the phone up at the Apple store did so with little training.
if you have a mobile me account. First go and move all your data to the cloud by going on your computer and logging in at me.com/move. The cloud has replaced mobile me, so there is no need for those two accounts
Also make sure that for any of your email accounts you set them up to fetch, not push. My tech person set them all to have the email servers push data to the phone. The new iphone4s antenna is extremely strong so it will continually try to access stuff that is pushed–***** a lot of battery life doing this. It makes it worse if you have exchange 2010 accounts. Something about changes made to exchange really suck battery life from devices that access such accounts.
turning of locator and the push notifications from facebook--they have a lot! -
iphone 4 has no service after replacing screen and updating, phone company says sim is fine. any ideas? thanks
We had this happen with a ipad mini, took it back to person who worked on it, after a week with trying to get it working again, he replaced it. I will agree with the other replies take it back to repair place there must be something inside the phone that if you don't do repair excalty right it messes up all phone functions. Also I would give the repair person a time frame to either get it working or replace it.
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Makes me wonder if I picked the right phone company
I have been a dedicated Verizon Wireless customer for about 3 years now. Couple months ago I renewed my contract for another 2 years. I was really excited about getting a new device which would give me more options of doing things online and being able to enjoy the convenience of the 4G speed. Screen protection, double cover for the phone, hands-free - I got it all! Everything was great until a few days ago my phone simply shut down on me. Of course the first thing I decided to do was to call customer care. A representative was trying to help me fix the problem but nothing would work. So I went to a Verizon store and asked them to trouble shoot the device. It turned out that my almost brand new phone was not in a condition to ever work again. So I was told by a customer representative at the store that they were going to order a replacement device for me and I was supposed to get it over night. We are all very busy people and those of us who are lucky enough to have devices that help us bank online from our phones, check emails and set up tasks and meetings on everyday basis would understand the frustration of not being able to perform everyday tasks because the phone you relied on is broken. Since there`s no such thing as a loaner phone any more, I was sent on my way without being able to communicate. I travel a lot between two states - working in one, living in the other. The thought of being on the road and simply not being able to even make a phone call in case of an emergency is pretty terrifying (don`t you think?). I placed quite a few phone calls to customer service to see when my phone was going to be delivered to the house. Unfortunately the lady on the other end of the line told me she couldn`t locate my tracking number and probably it has not been processed yet. She asked me to call back first thing next morning. My simple question was: From what phone do you want me to call you back? Pretty reasonable question actually! It felt like we were just running in circles. That night I managed to find one of my old devices which happened to work, so in the morning I could activate it and be able to place phone calls and check my emails. As I made it back to the Verizon store the next morning and asked a gentleman who was helping me about the tracking number and delivery time, I was shocked to hear that my phone was not going to make it to place of my residency that day. Matter of fact he told me it was going to take 3-5 business days and the phone has not even been shipped yet! I was speechless. One person tells me overnight, another one tells me 3 to 5 business days.. I understand there`s certain policies and procedures but they could have at least stuck to the same story! I asked to change the delivery address so it would have been easier for me to get the package (like I said I run between two states all the time). The answer I received was No, we cannot do that. I asked them to just activate my old phone and headed out for an appointment. I was not thrilled with the way it all has been handled but I decided to let it go. Little did I know, that was not the end of that problem. I called the Verizon customer care once again with the same questions: what is my tracking number and when is the device going to be delivered. Still could not get an answer for any of those questions. The lady on the phone told me that I would get a call back when they finally get the information I`m acquiring. Well let`s put it this way, I would have still been waiting for that phone call, if I did not call them back two days later. Finally I got that "magic" box with my replaced Motorola Razor. Feeling relief and excitement I went back to the store to get my phone set up again. Sales clerk asked me if I had a Sims card for it. I told him that there`s one in my old phone. He explained to me that it was not going to be working. Can you imagine the expression on my face as he was telling me all that?! All I could think about was how they could not have ordered another Sims card if they knew the old one was not good any longer. The sales clerk offered to order one for me with an overnight shipment. I said: just like my phone being shipped over night and it took like 4 days??!! So he said that they had cards in the store that I could buy. And I did simply because I needed my phone back ASAP. I never knew that the warranty covers only the phone, but not its parts! It`s like buying a brand new vehicle off the lot with no gas in it!! Ridiculous was the word of that moment. So now I`m wondering if I made the right choice when I picked Verizon as my cell phone company. After all I can take my $100/month bill somewhere else. If that`s how clients are appreciated by the company, I don`t feel like I need to keep my service with Verizon or for that matter refer any of my friends, family members and customers to Verizon.
cmauze2 wrote:
Ann154 wrote:
What happened to your old SIM card? You should have been able to move that card to the new replacement device.
[quoted]:
"Sales clerk asked me if I had a Sims card for it. I told him that there`s one in my old phone. He explained to me that it was not going to be working..."
Or were you referring to the one in the old temporary replacement device? Would that even be compatible with the newer phones?
The one that wasn't working had a 4G LTE SIM card in it. It should have usable in the replacement Razr. It was only until I read the OP a third time this morning that there might be a third device involved. It would be nice if people would give more specifics on what devices are active at what time. Then the readers of this community can follow the progression of the events better. -
I have just recently brought the blackberry curve 8310 and i am not able to access the internet, MSN etc.
I rang my phone company(Crazy Johns) and they saif i cannot use the internet on this phone because they don't sell it anymore and i need a setting for it to work.
Can you please help me with this?
Thanks Matthew.Hello,
The services you listed in your post will require a data plan which is provisioned by your wireless provider. You may want to contact your wireless provider to see if you have the correct plan.
Cheers,
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)! -
i've backup in itunes with another phone number activation , now i want active with new phone number without losing old backups , what can i do for this problem ??
If I get this right, you've ported your phone number to AT&T with the purchase of the iPhone. That is considered opening your own account under your name. Your brother's account is not ported to AT&T unless you used his SS# instead of yours. Your brother still has his account under Verizon Wireless, all you did was use your cell phone number to when you opened your own AT&T account.
If you don't want to use your Verizon Wireless phone #, my suggestion is to call AT&T customer service and explain that you want a new phone number instead of the ported Verizon number. -
Why is tethering provided by the phone company?
I am curious about why tethering is something that my service provider must allow (and charge for)? Surely if I pay for a data package the phone company doesn't care whether that data stays in the iPhone or if I route it to my PC?
Same as my ISP cannot decide whether I use a router or not?Not even close.
Your phone company wants you to spend as much money as possible. They want you to buy a wireless data plan for your PC/Laptop. If you don't, and choose to tether for that, they are going to charge you to tether. They are completely not interested in your (mine/ours) convenience and "ability" to use this feature. It's about charging as much as they can wherever they can.
It's always been like that with tethering, at least here in the US with ATT on all smartphone -- and by extention Rogers in Canada which is owned by ATT. -
Kudos to the best phone company in America
I had Verizon for 9 years and have recently moved to an area without Verizon. I don't feel the need to disparage other companies but the area service providers are terrible. For those of you complaining about Verizon, you should try anything else. I am not a plant, I run a home business. I have been without phone for 3 weeks trying to get set up with internet and phone. It is a travesty. Verizon was always reachable and their workers are much better trained that what i have encountered recently. Thank you for 9 great years of service.
Thank you for your kind words! I'm sorry we don't have service in your new location, but if you ever move back to an area where we serve we'll welcome you back with open arms! Best of luck to you!
Travis S.
Verizon Telecom Social Media Team -
I have 3g 64mb wi-fi and i am out of country, how can i use there local phone company? They don't have a Verizon.I am deeply apologaze for my English but i really need a help from you.Thanks a lot!
Message was edited by: gulnarafromtroutdaleverizon is cdma rather then gsm which is the mostly used phone network outside usa
so depending on where out of he country mean you may not be able to recieve service at all
I would check up on the country you're going to's phone companys they would have a guide
if they support cdma and ipads -
i'm trying to add an email account and followed on screen directions but after "verifying account" screen i got "new account" and no options highlighted but "cancel" The mail server is our local phone company. Appreciate any help.
Hello there, shallotte07.
The following iPhone Troubleshooting Assistant should get you through all the steps to set up mail:
Apple - Support - iPhone - Setting up Mail Assistant
http://www.apple.com/support/iphone/assistant/mail/http://www.apple.com/support/iphone/assistant/mail/
Remember that some Service Providers require particular settings, and you may need to contact them directly to acquire that information. Check out the "Email cheat-sheet" section in the information that follows:
If iPhone can't find your service provider's settings, this article can help you obtain the necessary account settings from your provider.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
Fiber and phone company technology
hiOur present network is voip and mpls run with 9 T1s managed by a phone company. Internal network works well most of the time. However the majority of our business is done between us and our data server which is in Arkansas. We have complained for 3 years in regards to the slowness and made it clear that this was of the utmost importance to us.It is now time to make a decision. I would like to separate the voip from the data and manage our network internally to ensure QoS is where we need it to be. This phone company would like to install fiber but I question whether their installation of fiber will improve the quality of our connection to Arkansas. There are at least 20 hops between our office (we are in New Hampshire) and Arkansas. The phone company has blamed our internet problems on a number of these hops and say that they have no...
This topic first appeared in the Spiceworks CommunityI work in FiOS, but I can give you a NJ copper number that I have used for repair that usually picks up right away. 732-269-7481. Try that and let me know how it goes.
Brian K
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.
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