Phone Designer Error
Hi,
I'm trying to use Cisco Phone Designer on my 6.1(2) CUCM Cluster. I did several tests, but the program fails every time with the same error: "An unknown error occurred on your Cisco IP-Phone".
I made a complete check of the config:
- IP-Phone "Phone Personalization" parameter: Enabled
- User associated with the Phone
- Username/Password tested (with ccmuser) successfully
- Phone Firmware: SCCP41.8-4-1SR2S
So I suppose the config is ok.
If I look on the application log files I find this error: 'CiscoIPPhoneError Number="4"'
Is this maybe a bug? Someone of you is using Cisco Phone Designer on CUCM 6.1 successfully?
Thanks for your replies.
Gio
Ciao Michael,
I've tried to trace the error following your suggestion. Here below the output of the trace during a 'Ring Tone change' test:
009-04-20 14:12:40,250 INFO [http-8443-Processor23] servlet.Personalization - Personalization Servlet doPost invoked !!!
2009-04-20 14:12:40,585 INFO [http-8443-Processor23] servlet.Personalization - XML command from PC (as regular request) :HiddenUsername@HiddenDomain
2009-04-20 14:12:40,586 INFO [http-8443-Processor23] pc.RequestHandlerMapper - Forwarding request to ControlledDevices handler
2009-04-20 14:12:40,587 INFO [http-8443-Processor23] log.LoggerTag - ControlledDevices.jsp begins, remote=10.5.231.77, from forwardInfoBean userId=HiddenUsername@HiddenDomain password=HiddenPassword xmlCommand=HiddenUsername@HiddenDomain
2009-04-20 14:12:40,623 INFO [http-8443-Processor23] log.LoggerTag - ControlledDevices.jsp 10.5.231.77 HiddenUsername@HiddenDomain HiddenPassword controls 2 devices
2009-04-20 14:13:04,505 INFO [http-8443-Processor6] servlet.Personalization - Personalization Servlet doPost invoked !!!
2009-04-20 14:13:07,126 INFO [http-8443-Processor6] servlet.Personalization - XML command from PC (as multi-part request) :SEP001819A89B15DesignerRingtone
2009-04-20 14:13:07,164 INFO [http-8443-Processor6] servlet.Personalization - Added device {SEP001819A89B15} to pendingRequests queue
2009-04-20 14:13:07,185 INFO [http-8443-Processor6] servlet.Personalization - saved /usr/local/thirdparty/jakarta-tomcat/webapps/ccmcip/personalization/HiddenUsername@HiddenDomain_SEP001819A89B15_tone_DesignerRingtone
2009-04-20 14:13:07,185 INFO [http-8443-Processor6] pc.RequestHandlerMapper - Forwarding request to SetRingTone handler
2009-04-20 14:13:07,186 INFO [http-8443-Processor6] servlet.SetRingTone - servlet.SetRingTone::doPost begins
2009-04-20 14:13:07,409 INFO [http-8443-Processor6] phone.SetRingToneRequest - XML command sent to phone : XML=http://10.6.24.20:8080/ccmcip/GetRingTone/HiddenUsername@HiddenDomain_SEP001819A89B15_tone_DesignerRingtone
2009-04-20 14:13:07,537 INFO [http-8080-Processor21] log.LoggerTag - authenticate.jsp begins, remote=10.5.231.105
2009-04-20 14:13:07,539 INFO [http-8080-Processor21] log.LoggerTag - Authenticator.jsp included in authenticate.jsp, remote=10.5.231.105, params: UserID= Password=HiddenPassword devicename=SEP001819A89B15
2009-04-20 14:13:07,540 WARN [http-8080-Processor21] log.LoggerTag - Authenticator.jsp ends, remote=10.5.231.105 UN-AUTHORIZED params missing
2009-04-20 14:13:07,622 WARN [http-8443-Processor6] servlet.SetRingTone - Uploaded ring tone file has not been downloaded to phone
2009-04-20 14:13:07,624 INFO [http-8443-Processor6] servlet.SetRingTone - deleted /usr/local/thirdparty/jakarta-tomcat/webapps/ccmcip/personalization/HiddenUsername@HiddenDomain_SEP001819A89B15_tone_DesignerRingtone
2009-04-20 14:13:07,625 INFO [http-8443-Processor6] servlet.Personalization - Device used by thread : http-8443-Processor6 current thread : http-8443-Processor6
2009-04-20 14:13:07,626 INFO [http-8443-Processor6] servlet.Personalization - Removed device {SEP001819A89B15} from pendingRequest
As you can see at the beginning Phone Designer program applies correctly user credentials (and discover for example that this user control 2 devices), but then in a second phase, when it tries to send the new ringtone, the UserID parameter is EMPTY
Why?
Do you have still some suggestions for me or you think it's time to open a TAC request?
Thanks again for your help.
Rgds, Gio.
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Dear Cisco Expert
I am using CUCM 8.0.3 and I am using Cisco Phone designer 7.1(3) SR2 I could not push the image fom the phone designer
Its giving error as Personalization is disable on the selected device
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ERROR - WebException occurred setting background: The remote server returned an error: (415) Unsupported Media Type.
System.Net.WebException: The remote server returned an error: (415) Unsupported Media Type.
(edited removing info of user)(
2014-08-04 12:25:56,242 [5] INFO - 1) 2290 - User- Cisco Unified Client Services Framework - CSF??
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2014-08-04 12:25:56,313 [1] INFO - Saved Export File
2014-08-04 12:25:56,313 [1] INFO - SaveEditedWallpaper Success
2014-08-04 12:25:56,316 [1] INFO - Retrieved -Blue Plastic.png- for save to phone
2014-08-04 12:25:56,318 [1] INFO - Entering SetBackgroundPreview - 10.0.30.12 - ?? - SEP381C1ABA12B6 - C:\Users\cnadarajah\AppData\Roaming\Cisco\Cisco Unified Phone Application\Temp\WallpaperExport.png
2014-08-04 12:25:56,325 [1] DEBUG - Wallpaper request XML :<setBackgroundPreview><deviceName>SEP381C1ABA12B6</deviceName><image>DesignerWallpaper</image></setBackgroundPreview>
2014-08-04 12:25:56,345 [1] ERROR - WebException occurred setting background: The remote server returned an error: (415) Unsupported Media Type.
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at System.Net.HttpWebRequest.GetResponse()
at Cisco.PhoneSuite.Designer.Personalisation.Personalisation.SetWallpaper(Boolean previewMode, String deviceName, String imagePath, String iconPath, PersonalisationResponse& personalisationResponse)
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at System.Net.HttpWebRequest.GetResponse()
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2014-08-04 12:25:56,669 [1] INFO - Message |Unable to connect to the server.|
2014-08-04 12:25:56,669 [1] INFO - Data|<?xml version="1.0" encoding="UTF-8" standalone="yes"?><error><code>HTTP415</code><message>Unsupported Media Type</message></error>|
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Hi All,
I'm trying to transfer an existing image of Phone Designer Phone to a 7945G.
However after a few moments later the message is: ''A communications failure occurred''
Below is the Log Problem Report:
2010-01-07 16:11:01,828 [1] INFO - UpdateImageViewer starting :11:1:828
2010-01-07 16:11:01,828 [1] DEBUG - UpdateImageViewer Start Raster HEIGHT 212 x WIDTH 320
2010-01-07 16:11:01,828 [1] DEBUG - UpdateImageViewer Start PhysicalViewRectangle HEIGHT 196 x WIDTH 320
2010-01-07 16:11:01,828 [1] INFO - UpdateImageViewer started
2010-01-07 16:11:01,828 [1] INFO - UpdateImageViewer Initialised with Phone Cisco 7945
2010-01-07 16:11:01,828 [1] INFO - UpdateImageViewer completed
2010-01-07 16:11:01,828 [1] DEBUG - UpdateImageViewer End Raster HEIGHT 212 x WIDTH 320
2010-01-07 16:11:01,828 [1] DEBUG - UpdateImageViewer End PhysicalViewRectangle HEIGHT 212 x WIDTH 314
2010-01-07 16:11:01,828 [1] INFO - UpdateImageViewer Finished :11:1:828
2010-01-07 16:11:01,828 [1] INFO - WallpaperListSelectionChanged finished UpdateImageViewer(rasterImage)
2010-01-07 16:11:01,828 [1] INFO - Metadata check starting :11:1:828
2010-01-07 16:11:01,828 [1] INFO - Checking image for Metadata PropertyTagOrientation
2010-01-07 16:11:01,859 [1] INFO - Image rotation normal - no action taken
2010-01-07 16:11:01,859 [1] INFO - Metadata check finished :11:1:859
2010-01-07 16:11:01,859 [1] INFO - OnWallpaperListSelectionChanged completed - selected imageFile :Sea Beacon.png:
2010-01-07 16:11:03,296 [1] INFO - SaveEditedWallpaper Starting
2010-01-07 16:11:03,296 [1] INFO - SaveEditedWallpaper Default Phone Type = Cisco 7945
2010-01-07 16:11:03,296 [1] INFO - userDefaultPhoneType :Cisco 7945
2010-01-07 16:11:03,296 [1] INFO - Phone Display H x W :212 x 320
2010-01-07 16:11:03,296 [1] INFO - SaveEditedWallpaper Processing Image Starting
2010-01-07 16:11:03,296 [1] INFO - Image H X W:216 x 320
2010-01-07 16:11:03,296 [1] INFO - Selection H X W:212 x 314
2010-01-07 16:11:03,312 [1] INFO - ViewPerspective set to :TopLeft
2010-01-07 16:11:03,312 [1] INFO - No crop required
2010-01-07 16:11:03,312 [1] INFO - Export Image viewperspective :TopLeft
2010-01-07 16:11:03,312 [1] INFO - Image Adjust to fit display
2010-01-07 16:11:03,343 [1] INFO - Saved Export Image
2010-01-07 16:11:03,343 [1] INFO - SaveEditedWallpaper Processing Image Success
2010-01-07 16:11:03,359 [1] INFO - Saved IconFile
2010-01-07 16:11:03,421 [1] INFO - Saved Export File
2010-01-07 16:11:03,421 [1] INFO - SaveEditedWallpaper Success
2010-01-07 16:11:03,421 [1] INFO - Retrieved -C:\Documents and Settings\acipriano\Application Data\Cisco\Cisco Unified Phone Application\Temp\WallpaperExport.png - for save or preview
2010-01-07 16:11:03,421 [1] INFO - Entering SetBackground - 10.120.108.110 - telsinc1 - SEP0024C44300E0 - C:\Documents and Settings\acipriano\Application Data\Cisco\Cisco Unified Phone Application\Temp\WallpaperExport.png - C:\Documents and Settings\acipriano\Application Data\Cisco\Cisco Unified Phone Application\Temp\WallpaperIcon.png
2010-01-07 16:11:03,437 [1] DEBUG - Wallpaper request XML :<setBackground><deviceName>SEP0024C44300E0</deviceName><background><image>DesignerWallpaper</image><icon>WallpaperIcon</icon></background></setBackground>
2010-01-07 16:12:03,765 [1] ERROR - WebException occurred setting background: The server committed a protocol violation. Section=ResponseStatusLine
System.Net.WebException: The server committed a protocol violation. Section=ResponseStatusLine
at System.Net.HttpWebRequest.GetResponse()
at Cisco.PhoneSuite.Designer.Personalisation.Personalisation.SetWallpaper(Boolean previewMode, String deviceName, String imagePath, String iconPath, PersonalisationResponse& personalisationResponse)
2010-01-07 16:12:03,781 [1] ERROR - Error processing WebExceptionThe server committed a protocol violation. Section=ResponseStatusLine
System.Net.WebException: The server committed a protocol violation. Section=ResponseStatusLine
at System.Net.HttpWebRequest.GetResponse()
at Cisco.PhoneSuite.Designer.Personalisation.Personalisation.SetWallpaper(Boolean previewMode, String deviceName, String imagePath, String iconPath, PersonalisationResponse& personalisationResponse)
2010-01-07 16:12:03,781 [1] INFO - returning from SetBackground, success - False
2010-01-07 16:12:03,984 [1] INFO - Returned Data is The server committed a protocol violation. Section=ResponseStatusLine error = PROCESSING EXCEPTION +:System.Net.WebException: The server committed a protocol violation. Section=ResponseStatusLine
at System.Net.HttpWebRequest.GetResponse()
at Cisco.PhoneSuite.Designer.Personalisation.Personalisation.SetWallpaper(Boolean previewMode, String deviceName, String imagePath, String iconPath, PersonalisationResponse& personalisationResponse)
2010-01-07 16:12:03,984 [1] INFO - personalisationResponse.StatusCode 0
2010-01-07 16:12:03,984 [1] INFO - WebException ProtocolError - Ocoreu uma falha na comunicação.
2010-01-07 16:12:03,984 [1] INFO - Message |Ocoreu uma falha na comunicação.|
2010-01-07 16:12:03,984 [1] INFO - Data|The server committed a protocol violation. Section=ResponseStatusLine|
2010-01-07 16:12:03,984 [1] INFO - Failed SetBackground, errorData - Ocoreu uma falha na comunicação.
2010-01-07 16:12:03,984 [1] INFO - Failed saving C:\Documents and Settings\acipriano\Application Data\Cisco\Cisco Unified Phone Application\Temp\WallpaperExport.png to SEP0024C44300E0
2010-01-07 16:12:03,984 [1] INFO - Errordata returned is Ocoreu uma falha na comunicação.
2010-01-07 16:12:08,562 [1] INFO - Save Wallpaper to cache failed
2010-01-07 16:12:10,703 [1] INFO - Starting compression of file C:\Program Files\Cisco Systems\Cisco Unified Phone Application\LogFiles\phonePersonalization.log
2010-01-07 16:12:10,703 [1] INFO - -- Problem Report System Details --
2010-01-07 16:12:10,703 [1] INFO - OS Version : Microsoft Windows NT 5.1.2600 Service Pack 3
2010-01-07 16:12:10,703 [1] INFO - CLR Version : 2.0.50727.3603
2010-01-07 16:12:10,703 [1] INFO - Assy build no = 7.0.3128.27720
2010-01-07 16:12:10,703 [1] INFO - Build Version : 7.0(1) - 1485
Can help me ?
Thanks,
AlanIf configuration was good, we'll need packet capture between CUCM and IP phone.
On CUCM, you may use command "utils network capture file cucm count 100000 size all host all 192.168.1.100". Where 192.168.1.100 is the IP address of IP phone.
For the phone, you may enable "SPAN to PC" option from CUCM and do the capture with a PC.
Or if it's possible, you may plug the phone into the same subnet with CUCM. See if that makes any difference.
Michael -
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start end module name
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ImageSize: 0054F000
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Product version: 8.0.1.0
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File type: 2.0 Dll
File date: 00000000.00000000
Translations: 1009.04b0
CompanyName: Seagate Software, Inc.
ProductName: Crystal Reports 8.0 ActiveX Designer.
InternalName: CRAXDRT
OriginalFilename: CRAXDRT.DLL
ProductVersion: 8.0.1.0
FileVersion: 8.0.0.371
PrivateBuild: 8.0.0.371
SpecialBuild: 8.0.0.371
FileDescription: Crystal Reports ActiveX Designer Runtime Support
LegalCopyright: Copyright (c) 1991-1999 Seagate Software, Inc. All rights reserved.
LegalTrademarks: Copyright (c) 1991-1999 Seagate Software, Inc. All rights reserved.
Comments: Crystal Reports for Visual Basic
This component is from the year 2000 and needs to be updated. I searched our old cases and found several where old version of this component caused the same heap corruption.
Please help as this is a production issue. Please let me know if you need any more information.
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CR 8.0 has been out of the support cycle for some time now.
As Microsoft suggested please log in and download the patches for CR 8.0 from:
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Dear Sir,
Plz Solve this Issue ASAP
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Ven 28/06/13 19:44 , Jeff A Wright ha inviato:
RE: IN DESIGN ERROR
created by Jeff A Wright in Downloading, Installing, Setting Up -
View the full discussion -
my iphone 5 is stuck on recovery mode and everytime i tried to restore it , it says that my phone have error -1, how can i fix it or should i send my phone to the appstore ?
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error code - 1
and see here
http://support.apple.com/kb/TS3694#error1 -
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Both 'Store Business Offline (ePOS)' and 'Assortment Management' are recommended by SAP as 'best practices'.
'Assortment Management' recommends to use assignment of merchandise categories with general assortments, REFSITE and WSOA6. This documentation promotes concept of 'general assortments' and assignment of assortment users.
IDoc WPDWGR 'Download merchandise categories' is recommended in 'Store Business Offline (ePOS)' best practices for Retail. Program that generates this IDoc knows nothing about general assortments, REFSITE, WSOA6. It uses old assignment of merchandise categories to local assortment in WB02 or WB30. It was not updated to be compatable with 'general assortment' concept.
There is no warning in documentation that if customer will use one of 'best practices' for Retail then another will be not applicable.
Assortment management:
http://help.sap.com/bp_retailv1470/Documentation/EN/Assortment%20Management_EN_DOCU_V147.doc
http://help.sap.com/bp_retailv1470/Documentation/EN/Assortment%20Management_EN_CUST_V147.doc
Store Business Offline (ePOS)
http://help.sap.com/bp_retailv1470/documentation/EN/Store%20Business%20Offline%20EPOS_EN_DOCU_V147.doc
http://help.sap.com/bp_retailv1470/documentation/EN/Store%20Business%20Offline%20EPOS_EN_CUST_V147.doc
Does anyone faced this problem and have any ideas how to solve it through SAP Support?
Does anyone has experience of solving long-time 'ping-pong' OSS customer messages with SAP Support?
Thanks in advance.
BR,
Novomir Kovalenko -
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