Phone mutes or goes to speaker while talking on phone.

While on a call the phone will either mute or go to speaker while talking. I believe my ear or face touches the screen.

If you don't have a case or screen cover that might be interfering, it may be a defective proximity sensor on your phone. It is not a problem on all 5S iPhones. Apple sold 34 million iPhones in the 4th quarter of last year alone and a few had a problem. When you look at message boards like this, mostly all you see are problems. My 5S doesn't. The phone is covered under warranty -- I would contact Apple.

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