Phone Repair after Dead update

Hello,
My Nokia N80 was taken into a Nokia Service Centre on 16th October after it died whilst trying to perform a software update. I was told the next day that it was to be sent off to Nokia as it was not responding to the equipment they had.
The NSC told me it was going to take about 5-10 working days to get the phone back from Nokia but to date it has not arrived.
Does anybody here have any experience of having a phone returned to Nokia and how long I would normally expect to have to wait?
Thanks to anyone for any advice you can give!

5-10 days is a reasonable time for it to be sent off, dealt with, and returned.
Last time i sent one off it took 2 weeks.
Nokia Lumia 520
 iphone 6 Plus.
Be happy !!

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