Photoshop CC (New subscriber)

I have just signed up for the monthly subscription to Photoshop CC and Lightroom, however Photoshop won't open...Lightroom opens ok..can anyone help please?

If you receive a download or install error, check the FAQ http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
If your download and install went without error, you might see if there are any "tips" in the program forum
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll
http://forums.adobe.com/community/photoshop

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Photoshop CS4 new document dialog issue...

http://img50.imageshack.us/img50/7835/optionpu6.gif
Can this Photoshop CS4 new document dialog issue be improved? Info in the pic.

there's a feature request section at the top of the fourm allen. these kinds of posts should be done in there, so the programmers and engineers at adobe have them all in one place.

Reloaded Photoshop CS5 (New Machine) and now it won't open, geta message "Could not open scratch file because disk is not available", so pS won't go any farther.

reloaded Photoshop CS5 (New Machine) and now it won't open, get a message "Could not open scratch file because disk is not available", so pS won't go any farther.

If prefs are the same as Settings on a MAC, OK, it would have been more
clear to me if you had said Settings since I didn't see anything related to
prefs. On a PC, I know what you mean, On a MAC, wasn't sure.
In a message dated 4/9/2015 9:13:48 A.M. Eastern Daylight Time,
[email protected] writes:
reloaded Photoshop CS5 (New Machine) and now it won't open, geta message
"Could not open scratch file because disk is not available", so pS won't go
any farther.
created by c.pfaffenbichler
(https://forums.adobe.com/people/c.pfaffenbichler) in Photoshop for Beginners - View the full discussion
(https://forums.adobe.com/message/7421714#7421714)

Photoshop Help | New video features in CS6

This question was posted in response to the following article: http://helpx.adobe.com/photoshop/using/new-video-features-photoshop-cs6.html

The heading says "import." But the actual technique to bring an audio file into a video project in PS CS6 is to use the "Add Audio" command accessed via the drop-down triangle in an Audio track. That opens the Add Audio Clips dialog box. But WAV is not a file type available to be added to an audio track. If you choose the Open menu command, you'll find that WAV files also are not available to be added via that route as well.
If you do as JJ Mack suggests and drag a WAV file to the document window, it will show up in the Layers panel and it will be added to the Timeline as if it were a video clip. And, even though WAV files are not supported, the audio will play. So, JJMack's method is a work-around for the failure of PS to support WAV files via the Add Audio technique.
Jeff

Adding a new subscriber in CUCM 9.1.2 cluster cause all device reset

I am on CUCM version 9.1.2 ,whenever i add the subscriber /upgrade the subscriber to Cluster ,all the registered devices drops .
Not sure why ,In Cisco Documentation ,it never stated this bug in 9.1.2 service release notes.
However , In 9.1.1 mentioned about this in important notes.
CSCub12922: Adding a new subscriber causes device reset
After you install a new node in an existing cluster, all phones that are registered to the cluster are reset.
Anyone experienced ? or aware about this bug?
Is this the case going forward in any version after 8.X? for subscriber addition to cluster will reset the devices?
Thanks
Manoj

Hi Manoj,
As per the following bug
https://tools.cisco.com/bugsearch/bug/CSCub12922/?reffering_site=dumpcr
Symptom:
Add new subscriber to existing 8.x CUCM cluster cause all device reset
Conditions:
Adding a new subscriber to existing 8.x CUCM cluster cause all device reset due to database update. Issue recreated in lab when "Prepare Cluster for Rollback to pre 8.0" set to both true & false. The symptom and logs are the same in each scenario
This is not a bug. The condition is applicable only to CUCM 8.6 and higher releases. Whenever a node is added to CUCM cluster , from CUCM 8.6 onwards , the phones belonging to that Call Manager group will be automatically restarted
Workaround:
None
So, this applies to all 8.6+ releases of cucm.
HTH
Manish

Unity problems on adding new subscriber

Dear sir,
Following is the error mesage snapshot from Unity. The system encounter
this message when removed voicemail box (32530) and try to add it back. We find subscriber based on the alias (extension
number)but there is no record in the system. The unity version 4.0(4)Maybe the mailbox could be hiding somewhere and not synchronize with the system. You have any idea?
thanks.

what is the error message?
you cannot simply remove a voice mail subscriber and add them back with the same alias.
when you only delete the subscriber from unity, the alias still exists in AD and either must be removed before recreating the new subscriber or a new alias must be used.
a good way to remove all pieces of a unity subscriber, including the AD alias, is to use the AD exchange tasks or manually delete the AD alias, unity subscriber and exchange mailbox.
please see the following link for more info deleting subscriber accounts and the impact on exchange 5.5 vs exch 2000/AD:
http://cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a008022c917.html

Why does Photoshop open new pictures to 72dpi?

Why does Photoshop open new pictures to 72dpi? It seems to be done by default...

It's not clear what you mean by "open new pictures".
You can open existing pictures, in which case Photoshop reads and displays the image file's original resolution (in ppi).
Or you can start a new image by choosing File > New... in which case Photoshop will populate the fields of the New dialog with dimensions and resolution most recently entered, OR with the dimensions and resolution of image data on the OS clipboard.

New Subscriber add in CM Cluster but agents are not logging in on IP Phones registered to new subscriber

Hi,
I have added a new subscriber to existing cluster in Contact Center Environment. Agents are unable to login the CTI application using the phones registered on new subscriber. Call Manager version is 7.0.2 and ICM version is 7.5.8.
Please advise.
Regards,
Hammad.

Is the CTI Manager running on the new subscriber?
What do you see in the .ems file for the JTAPI gateway?
Are the phones still associated with the JTAPI user?
If you unassociate and reassociate a phone, does that work?
Regards,
Geoff

Unity problems with adding new subscriber

Dear sir,
Following is the error mesage snapshot from Unity. The system encounter
this message when removed voicemail box (32530) and try to add it back. We find subscriber based on the alias (extension
number)but there is no record in the system. The unity version 4.0(4)Maybe the mailbox could be hiding somewhere and not synchronize with the system. You have any idea?
thanks.

It is related to AD.
Here is what you did:
You probably deleted the Unity Subscriber from SA. Then you clicked the "ADD" new subscriber, and tried to create a new Unity Subribers AND AD account with the same Exchange Alias.
You will need to do the following:
Click Add to add new subscriber
Select Import (instead of new)
Find your old users you deleted from Unity
Activate subscriber.
There is a different in Unity SA when you delete. It only deletes the Unity AD attributes from the AD user/Exchange box. It does not remove the AD account/exchange box.
hope this helps

New Subscriber Questions

Hello,
I am a new subscriber to BT. I did not have previous internet, but already had a landline available. I received my HomeHub and software on time. Also just recieved a text that our service was ready to use. However, my HomeHub still shows that my Broadband light is off. I have tried restarting everything twice, and used Desktop Help, both Power light and Wireless are blue and on, but no change. Is there a waiting period, even after you receive message that service is turned on and ready to go? Thanks for responses!

welcome to the forum
when was your activation date? does the broadband light come on at all?
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How do I move photoshop to new mac and keep my downloaded fonts?

Hi there.
I am planning to buy a new MacBook very soon and am beginning to sort out all my files in preparation. I currently have Adobe Photoshop CS and have quite a few fonts on there that I have downloaded and would like to transfer everything to my new laptop without losing my fonts. How do I do this? I would be using an external hard drive to transfer files.
Thank you!

The migration assistant that will run when you first start up your new Mac will step you through how to transfer everything from your old Mac. You don't even need an external hard drive, but you will need either a network cable, a FireWire cable or a Thunderbolt cable, depending on what your old Mac has available.
Matt

Need to reinstall Photoshop on new computer

Stolen laptop...got new one and need to reinstall Photoshop CS3 on my new one. Adobe "customer service" is not helpful. I have the original $1,500 software, but when I try to install it. I get an error notice and it only installs a portion (PDF). Advice anyone? I know it's old software, but it worked up until the theft. I really need it for my work.

I know this is no help-but I have almost exactly the same problem and need to install my $1500 software on a Mavericks machine. All my work generated using Snow Leopard is no longer available to me.

Photoshop cs4 new system integration and network problems

Hi there!
I am new to the forums, but I will just dive right into my issue rather than introducing myself:
I recently did a new hardware install (16 TB of clustered storage) at a mograph studio that are heavy users of Photoshop CS4, amongst other things. Prior to the new storage, they primarily used an Xserve with attached RAID device, and CS3. They are now experience high amounts of file corruption on PSDs from saving over the network. I am, of course, aware the Adobe does not support network saving, due to the plethora of problems that may exist and the difficulty of recreating such varied environments. I also know that neither Apple nor Adobe seem overtly concerned with this problem, although they may have fixed it with updates in CS3. The users are aware of this fact, but continue to stress that they had "no problems what so ever on the xserve".
Basically, aside from the facts that are available in http://kb2.adobe.com/cps/406/kb406793.html and found on the forums, has ANYONE found an exceptable work around for these sort of issues. Also, we tried the "save as" fix that was posted on these forums, and that did not work either.
Please, any help is extremely appreciated. Thanks

If you have a working network and servers -- it can work. (and does for most of the servers inside Adobe, and those in my home)
But if anything (OS, network, server) malfunctions -- the process breaks in difficult to diagnose ways.
Photoshop is already following all the safe file save guidelines, testing for permissions, testing for space availability, etc. But still things fail on networks. And when we look into the failures, it's rarely the same cause and usually can't be worked around in any reasonable manner.
As application developers, we're frustrated too. We know it can work. We know it should work. But some things are too far beyond our control.
Bottom line: Finder and Explorer add a lot more error checking to server file copies, and do their copies in relatively simple patterns (unlike file saves that can involve random seeks and writes, depending on the format). Saving locally and copying to the server afterward is going to be safer (adds at least 2 more layers of error checking). The same goes for copying from the server then opening -- though we see far fewer errors reading from a server than writing to a server.

Can't activate Photoshop on new MacBook Pro

Program Version: Photoshop Elements 8.
I just purchased a new MacBook Pro today to replace my three year old MacBook. I sold my old MacBook after I backed it up onto an external hard disk via Time Machine. I have used migration assistant to import everything back onto my new Macintosh and Photoshop throws an error saying that I cannot activate Photoshop because the serial number has been activated more than once (It is also used on my iMac).
My old MacBook has been reformatted and is no longer with me so I cannot go back and deactivate that copy of Photoshop (I have eBay records and emails showing the selling and reformatting of my old Macintosh for proof). What should I do? Who do I talk to? I do not want to purchase another copy of Photoshop. I use Photoshop for graphics in Web Development in University so I need it back up and running!
Thank You.
~Benjamin Anderson

Yes, I realized that afterwards. To contact support for activation problems, go to the very bottom of the web page and click the Contact Adobe link and you'll see a place on the first tab for activation/deactivation. There are phone numbers in a drop down on the right side of the tab. Sorry, I can't link directly because I only get the US numbers here.

Photoshop CS4 - new report, old problems

Hi there,
although i have posted many of the following problems in another thread, i will recall them here, because the other thread has gone slightly off-topic.
I have been "using" Photoshop CS4 that came as part of my Production Suite Premium Package for as long as it is out now and i have to say, that for me it is the worst release ever.
I work with Photoshop since Version 3 and every new release has had it's flaws that were fixed after a while. So i really hope this might also be the case with CS4.
So here are my System Specs again:
Intel Dualcore E8600
NVIDIA Geforce 9800 GX2 (Driver: 180.48)
MSI P35 Neo-2 Motherboard (Bios: 1.90)
3 GB RAM
Wacom Intuos 3 A4 (Driver: pro610-5)
Windows XP (Service Pack 3)
The System is brandnew, the Windows-Installation is fresh, before the CS4 Suite there has not been another Adobe-Program on the machine.
While I am quiet happy with the other programs (Illustrator, Flash, After Effects..even Bridge is starting to become useful), Photoshop CS4 shows several glitches and problems on my system. These are:
- If activated, the GPU-OpenGL setting deactivates randomly. There's no obvious reason for this, just in the middle of work, the rotate canvas-tool is no longer available, zooming is no longer smooth. While the box in the preferences is still checked for OpenGL and my graphics-card is recognized correctly, OpenGL features just stop working. After I close and restart Photoshop everything is normal again, until the next time settings are deactivated.
I am so far not able to trace the reason for this behavior, seems to happen quiet random.
- No "marching ants". In the same matter, the "marching ants" of selections sometimes disappear. While this is not a big problem I think i should note it here for reasons of being accurate.
- Brush tool stops working. I have this quiet a lot. While I paint, the Brush suddenly stops working completely. It produces neither strokes nor blotches anymore. In some cases hefty drawing can result in some strange straight lines but the brush tool can only be revived by restarting Photoshop.
- Crashes. I truly honestly haven't had a crash with CS2 and CS3 ONCE. With CS4 crashes seem to be quiet normal at this point. The application simply freezes, mostly while using the transformation tool. Killing it via the windows task manager is the only option.
- Slow redraw. All the above mentioned problems did occur with OpenGL enabled AND disabled. It really makes no difference. So deactivating this new thing doesn't convert Photoshop back into something useful, but into a slower version of CS3. Redraw of images is considerably slower on CS4 without OpenGL, than it was on CS3, although it gets better after some time working with it. Moving a maximized Image around feels very strange, because the build up of the tiles is somehow slow and sluggish.
- Features I used are no longer there or no longer functional. I use Layer-Comps a lot. With activated OpenGL the Script "Layer Comps to Files" does not work. It produces an error-message that reads:
Error 1: Unable to create Window - OS error (1400) Line: 234 -> dlgMain = new Window("dialog", strTitle);
With OpenGL deactivated it suddenly works... no idea why.
In addition some features like the automatic web gallery creation have been removed from Photoshop, but i figured out how to get them back.
While these are the really bad things about the new version (on my system that is, I heard from Mac-Users who are quiet happy with PS CS4 and keep telling me how fast it is on a Mac.....) there are other things, that i don't understand. I reckon, Photoshop cs4 is first of all a Mac-product and the PC-Version is somehow adapted or converted.
Proof of this for me is the new window behavior. Windows steeling focus and blocking sight on palettes is new for a long time PC-User like me. I also don't understand, why maximizing an image does fill the complete screen thus exterminatin

While I can not help remedy your problems, Pickman, I can tell you I have mostly the same problems as you. I am not the only one either. I hear this from my students. Marching ants disappearing is normal now, palettes hiding behind windows seems common nowadays. Photoshop losing focus, a document suddenly refusing to be the front one and having to minimize the other document(s) to have it back, lasso tool suddenly not showing it's tracing mark, it's all horrible. The error 'unable to create window' is very common.
I didn't even mention the fact that it's no longer possible to downsize the Photoshop window by it's top edge, which is utterly annoying when you have multiple windows open as I often have or the fact that when I scale the main Photoshop window, the documents stay in place and that the tooltips often don't work which is confusing for the novices that I train. I thought they had remedied that in CS3, but it's back in CS4. I have been using Photoshop since version 3 (briefly) then 4, 5 et cetera. This is one of the worst releases ever.

Photoshop CC (New subscriber)

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