Photoshop CS5 Ext not found on OS X 10.9.2: serial number is recognised [was:Mswhis]

I purchase a OS X 10.9.2 computer. I was using Photoshop CS5 on my old computer. I have the disk Adobe Photoshop CS5 Extended. They recognize the serial number but they say the program is not on my computer. What can be done?

From: Mildred Whisenton <Removed by Moderator>
Subject: Adobe Photoshop CS5 Extended
Date: April 18, 2014 at 14:59:36 PDT
To: [email protected]
I have not been able to reinstall my Adobe Photoshop CS5 Extended. My computer was stolen on March 12, 2014 with the program installed. I have the disk but it will not recognize the program. My new computer is OS X version 10.9.2, Process 3.5 GHz
intel Core i7, Memory 32 GB 1600 MHz DDR3. I have tried support system and they have exhausted all means. What can I do next. Mildred Whisenton. Support system in India downloaded the program to my system but I can't use it. I was told by
a support person in the us I would have to purchase the program. I don't think that is right.

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