Photosmart C309a out of paper lock up problem

System: Windows7 - 64 bit OS
Photosmart C309a printer is locked in an “out of paper” mode even when there’s paper in the tray.
Events leading up to the lock:
1-Printed a document without a problem.
2-Started to print a second document. Paper feed started, then stopped and the “out of paper” message came up. Checked tray and the sheet that was partially fed was the last sheet in the tray. Hit “ok” button and the partially fed page came out, but the indicator light was still on and paper was in the tray.
3- So I loaded more paper in the tray. The indicator did not go out. Tried to print again and could not. Then I cleared the print queue.
4-Went to the setup mode and successfully printed a printer report. Paper fed fine. Report was printed fine.
5-Tried to print my document again but could not – indicator still says out of paper.
6-Reset the printer: With printer on, unplugged the power plug from the printer, then unplugged the power supply from the power source, waited 30 seconds, re-plugged the power supply plug into the power source, then re-plugged the power plug into the printer. The status did not change. Successfully printed another print report. Repeated this step two more times.
Question: How do I fix this problem?

Hello @bscull, welcome to the forums!
I understand your Photosmart Premium C309a model is showing you an "Out of Paper" error when printing on envelopes. My suggestions to you, would be to follow the steps in the link below, if the option is within your printing program, choose to feed the envelope in a different way, and also try printing them from another program altogether.
'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper
I hope this helps
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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