Photosmart D7260 won't print Word 97 docs

I was referred to the printer diagnostics program by an HP support email. The diagnostics cured another problem with HP Solution Centre but now I cannot print my Word 97 docs. Test page, PDFs, Excel, emails all print normally.
Printer is connected to the LAN and PC is running XP-Pro

Same problem with a new Photosmart Plus B210. Hoping one of HP's Experts will be able to solve this today.

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My new hp photosmart 7525 won't print

my new hp photosmart 7525 won't print and says it is "offline". In addition, the tray app error keeps coming on. I uninstalled my old printer. I have Vista.

Hi @hannabanna
I would like to help you print to your 7525. Let's first address the tray app error, then we can focus on the printer offline message.
The tray app error seems to be stemming from the older software you have uninstalled, it appears something did not fully uninstall. Please complete the following steps.
Please note; I simply choose the printer I did for steps 3 because of the version of software, we will not be installing this printer, I only want to use it to perform a comprehensive uninstall.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop > HP Photosmart C7280 All-in-One Printer
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Step 14 will help you to re-install the 7525. Once the 7525 is re-installed, please try printing. If you get the printer offline message, use the following document; 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
Please let me know if this resolves the issues, and or is you require further assistance. If you still get the tray app error, please let me know which printer you had before that you recently uninstalled. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Photosmart C6380 won't print entire page

My HP Photosmart C6380 won't print entire pages. Some lines near to the end of the page aren't printed. Once in a while it prints the entire page.
This question was solved.
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My HP Photosmart 6520 won't print from my chromebook. It use to, but now it won't.

My HP Photosmart 6520 won't print from my chromebook. It use to, but now it won't. Please help!

Hello,
Is your printer connected to a wireless network with Internet access?
Do other web services work on the printer? Meaning, can you use ePrint or the Printables on the front panel? (printables = apps on the printer like Disney, Menu Planner, Quick Forms, and so on.)
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Samsung CLP310 printer- printing word doc problem

i have had a Samsung CLP310 printer for a while and its worked perfectly, however, just recently it has not allowed me to print word.doc files , i have to convert them first to a pdf and then print.
Does anyone know if there has been a change to the driver or if i have downloaded a recent universal software upgrade that has mucked things up? Any advice well.
(I have tried the reset printers options etc..)
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I'm having the same exact problem but can't seem to get ANY response!! The link below was never responded to so I copied it here. IS THERE A WAY TO MAKE ADOBE USE THE "HP" DRIVER AND NOT THE XEROX?????
http://www.adobeforums.com/webx/.59b4e3da/1
We have a similar problem with 2007 Excel files embedded in Autodesk Inventor 2008. The pdf preview will look fine, but the PDF file has the black box that you are talking about. Also happens when we print to a Xerox Phaser 7300. When we print to a "HP designjet 800" it will print fine. Does it has something to do with the Xerox printer driver???? We have all the latest updates we beleive? We started with Acrobat Adobe 8.1.1, a new install shouldn't have to install 8.0 first should it?
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Machine: H.P. xw9300 Workstation, AMD Opteron Processor 250,
2.39 GHz, 4.00 GB of RAM
Video: NVIDIA Quadro FX 3450/4000 SDI with driver version 9.1.3.6 running D3D in Inv.
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My printer (HP Photosmart D7360) won't print from my computer.

When I try to print something like an Open Office (.odt) or Word (.doc) document, I get no error message, it just doesn't print. The same thing happens when I try to print out recipes that I've downloaded, or e-mail. When I go to "printer settings" I get a message that says: "No default printer found. Please choose a printer and try again." When I click on OK, I get a screen up that says: "Printer Setup/ Name: (((hi-lited)))HP Photosmart D7300 Series/ Status: Default printer; Ready/ Type: HP Photosmart D7300 Series/Location: USB001/ Comment: (((none)))" Below this are 4 buttons, (Options) (((alone on the left))), (OK) and (Cancel) (((Center right))) and (Help) (((alone on the right))). If I click on the "OK" button, the screen disappears, and nothing else happens. Exactly the same thing happens with the "Cancel" button. The Control Panel/Devices & Printers screen shows the HP Photosmart D7300 series as the default printer. Without questions, I don't know what else to say. This is a great pain in the butt.

Hello @CBJack,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to print from certain programs on your Windows 7 computer to your HP Photosmart D7360 Printer. I would like to assist you today with resolving this printing issue. It does appear that there is a driver conflict occuring on your computer. That may mean that your driver is not correctly installed, or the correct driver is installed but certain programs aren't 'agreeing' with that driver. I will be running you through some troubleshooting steps below to isolate this issue and resolve this issue. Can I please have you follow the steps below.
Step 1: Run HP Print and Scan Doctor Tool:
To start troubleshooting I am going to have you download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Please click here to download the Tool. Once the Tool has downloaded please run the 'Fix Printing' option under the Tool. Once the Tool has completed please test printing again. Should no issues be found under the HP Print and Scan Doctor, but the printing conflict still occurs, there is likely a driver issue occuring between your printer driver and the programs that you're experiencing an issue printing from. Please proceed with the steps below to resolve this.
Step 2: Alter Driver:
I am going to have you install an alternate print driver on your HP Photosmart. Once the alternate driver is installed I will have you test printing to verify if the issue is resolved.
Click on your Start menu
Select Devices and Printers
In the Devices and Printers folder right click on your HP Photosmart D7360 Printer and left click on Printer Properties
Left click on the Advanced tab
Left click on New Driver
When the New Driver window opens just hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.
Select HP as the Manufacturer on the left
Select Deskjet 9800 as the printer on the right. If Deskjet 9800 doesn't appear than select 'Windows Update' on the bottom left and once the update completes you will be able to select Deskjet 9800.
After selecting Deskjet 9800 hit next to complete the New Driver Wizard
Under the Printer Properties window select 'Apply' but don't hit OK
Select the General tab
Rename your printer back to HP Photosmart D7360 Printer
Hit OK
Lastly, right click on your HP Photosmart D7360 Printer one more time and left click on Printing Preferences
Left click on the Paper/Quality tab
Left click on the 'Normal' dropdown for Print Quality on the bottom right and change this to Fast Normal
Hit Apply and OK
Now that the alternate driver is added in please try printing from the programs you were previously experiencing issues with.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Photosmart 5200 won't print black ink

Hi there, I purchased the printer just over a year ago. It hasn't been used much at all. For the last few months I have continuously changed the black ink cartridge as it is saying it is empty or low and it still won't print black. The colour functions fine. I have tried all the settings options of cleaning and aligning and it doesn't make any difference. I only print via air print from iPhone and iPad, and the documents sent are extremely basic word docs. The printer is in perfect condition and I am out of warranty. Please can you advise how to fix as I rely on the printer for my invoices! Thanks

Hello,
Since you have replaced Black ink cartridges and tried performing Clean Printhead and issue still exists, i'd suggest you to call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Pages won't print Word documents

All of a sudden I can't seem to get Pages to print Word documents. Pages documents print fine, but if I send a Word document to the printer, the printer seems to start, but then never prints. I have an Epson Stylus C86. This problem only happens in Pages and only with Word documents.
Any ideas?

Since it only happens with Word docs, I'm wondering if it's a font issue. For the sake experimentation, try highlighting the entire doc, and change fonts, then try printing again.
-Dennis

Hp photosmart plus won't print and alignment failed

HP Photosmart Plus stopped printing without any warning bells/error messages. Changed the black ink cartridge, used the clean and allign tools...alignment failed is the error messge I get and it still won't print.

Hi @jmfmls,
Welcome to the HP Forums!
I noticed that your HP Photosmart Plus will not print and the alignment failed. I am happy to help you with these issues!
For further assistance, I will need to know some more information:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.
Hope to hear from you soon, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Photosmart C4580 won't print - push a button on printer it shuts down

The Photosmart C4580 has been reluctant lately to print anything at all. The documents sit in the spooler but won't print.
I've searched for this problem here and haven't seen same printer, same issue and solution, so here goes...
Dell Dimension 3000
Win XP Pro Service Pack 3
I've had this printer since February 2009. I've set it up on the USB port.
Three weeks ago I upgraded the memory from twin 256 module setup to twin 512 using Dell products. Obviously, I took the PC apart, cleaned the dust bunnies, installed the memory and everything worked great after rebooting - including the printer.
About two weeks ago a carriage jam error popped up. It wasn't jammed but I pulled the ink, reset them and restarted the printer. It worked fine - no noises, no jams, nothing.
Yesterday the printer quit printing at all. It said documents are printing but they just sat in the queue. I've done:
1. HP Solution Center guided solution
(when it asks to hit the Cancel Button and Start Copy Color buttons to print Self Test, the printer shuts down every time)
2. Windows troubleshooter
3. The HP Support solution online
4. Reinstalled printer using original CD
5. Reinstalled using the latest install software from HP online.
*After the latest reinstall, where the program asks you to print a test photo page, it did not print. HOWEVER, after I shut down and restarted the printer, that photo printed! But I can't print anything else since.
Thanks for any help you may be able to provide.
Message Edited by azchurch on 11-21-2009 10:24 AM
Message Edited by azchurch on 11-21-2009 11:20 AM
Message Edited by azchurch on 11-21-2009 12:02 PM
Message Edited by azchurch on 11-21-2009 12:08 PM
Message Edited by azchurch on 11-21-2009 06:33 PM

Okay I can print one document at a time if I:
send it to print
shut down the printer
wait a minute
restart printer

Print Word Doc to Acrobat 9.4.5 fails on 2nd printing

The oddest behavior is happening, any advice to trouble should would be greatly appreciated.
When I print a 133 page Word 2010 document with images, text boxes and text, etc. It prints to the distiller/virtual printer fine ONCE -- but then if I print again to the PDF distiller/virtual printer the text inside the text boxes won't print.
While troubleshooting and making sure all drivers, MS office, and Acrobat was up to date I discovered that after a restart the document prints fine. I also noticed while watching the print progress window that the bar moved slower on the first print job and almost twice as fast on the second job which subsequently had missing text inside the text boxes created by word 2010. I have checked all settings in word and it should print everything and does ONCE.
What gives, anyone?
Thanks in advance
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Acrobat is a 32bit app. Your app needs to be too.

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here's the dealio- my new core2duo doesn't want to communicate with my hp deskjet 832c. I was able to print through my ethernet network to a shared 832c once, and it did print right, but I can't do it again because whatever program I'm in when I try to select a shared printer crashes. That doesn't help with the usb connected printer on my machine though; the only good print I've been able to get is draft quality only in a word doc. My printer spits out tall distorted text, partial and blank pages etc. The new mac mini with the core2duo is doing the same thing with it's hp deskjet 840c.
iMac Mac OS X (10.4.9)

here's the dealio- my new core2duo doesn't want to
communicate with my hp deskjet 832c. I was able to
print through my ethernet network to a shared 832c
once, and it did print right, but I can't do it again
because whatever program I'm in when I try to select
a shared printer crashes. That doesn't help with the
usb connected printer on my machine though; the only
good print I've been able to get is draft quality
only in a word doc. My printer spits out tall
distorted text, partial and blank pages etc. The new
mac mini with the core2duo is doing the same thing
with it's hp deskjet 840c.
iMac Mac OS X (10.4.9)
Well Mactopians, it seems that my wife has solved this issue by downloading and installing HP's OSXInkjet driver ( even though we're using deskjets) when she visited the HP website. The wonders never cease.

Printer suddenty wont print Excel or Quickbooks but will print Word docs

Help!
My HP 6500 just decided to stop printing Excel, Quickbooks and Efax but WILL print Word documents and other files. When I hit "okay" ont he print menu the printer head goes back and forth but no ink comes out. Again, the weird thing is that Word docs are fine and print out.
I have downloaded the driver software twice and turned printer on and off and unplugged it from back of machine.
Help

Hi @Salsify,
Welcome to the HP Forums!
I see that your HP Deskjet 3050a will print an internet page but not any documents on Windows 7. I am sorry to hear this but happy to help!
How is the printer connected? Wireless or USB?
Are you able to make standalone copies with the printer? Copy Text or Mixed Documents.
In the meantime, I would recommend to try our HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Failure to print word docs

I am unable to print from a word doc. I was able to print a test page, can print from outlook and from HP web page. Any suggestions as to what the problem might be? My printer is a HP4400 all in one and I have windows XP home addition installed. Thanks

Hi there mikekaye,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP Photosmart c310 won't print via WiFi

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The Photosmart C310 is not a AirPrint enabled printer.
http://support.apple.com/kb/ht4356

Photosmart D7260 won't print Word 97 docs

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