Pickup group - Select which phone to pick up

Hello,
I've greated a Pickup group with several phones. Suppose several phones inside that pickup group are ringing, is there any way to specify which one you want to pick up?
Best regards,
Francisco Sedano.

No workaround but in CCM 4.2 there is a new feature that will help you to see what is the call that you are going to pickup:
Call Pickup Notification
This new feature allows users to receive an audio and/or visual alert when a call rings on a phone in pickup groups in which they are a member. For multiple line phones, the alert is available for pickup groups associated with the primary line only.
You can configure the following notification parameters in the Call Pickup Group Configuration window:
Type of notification (audio, visual, both, or neither)
Content of the visual notification message (called party identification, calling party identification, both, or neither)
Number of seconds delay between the time the call comes into the original called party and the notification to the rest of the call pickup group members
You can configure the type of audio notification that is provided when a phone is idle or in use in the Directory Number Configuration window.

Similar Messages

Cisco phone 3905 pickup group

Hi,
i have a CME 10.0 with cisco phone 3905.
The pickup group don't work correctly. When i press the softkey gpickup, i heard the reorder tone.
The phone have firmware 9.4.1
Can help me?
Thanks,
Simone

No workaround but in CCM 4.2 there is a new feature that will help you to see what is the call that you are going to pickup:
Call Pickup Notification
This new feature allows users to receive an audio and/or visual alert when a call rings on a phone in pickup groups in which they are a member. For multiple line phones, the alert is available for pickup groups associated with the primary line only.
You can configure the following notification parameters in the Call Pickup Group Configuration window:
Type of notification (audio, visual, both, or neither)
Content of the visual notification message (called party identification, calling party identification, both, or neither)
Number of seconds delay between the time the call comes into the original called party and the notification to the rest of the call pickup group members
You can configure the type of audio notification that is provided when a phone is idle or in use in the Directory Number Configuration window.

Is there a way to answer a PickUp group if you are on the phone?

I have a user with a standard 7942 IP phone with a single DN on a CUCM 8.1 server. She can place a call on hold and make or receive a new call.
However, she's also part of a call Pickup group. She's stating that there isn't a softbutton option to pickup a call from this pickup group if she's on her current line.
Is there something that can be set to allow her to answer the pickup group if she's currently on the phone?
I know that's very basic...if there's something else I need to include configuration wise, please let me know. I just don't want to clutter up the question.

Thanks Jaime,
Does that mean that there isn't an alternative keypress or similar that will allow her to pick up something in the call pickup group short of hanging up on the existing call?

Pick up group between analog Phone connected on VG224 with Cisco 7911 does not work?

Hey guys,
I had a problem, during a demo. My team was design a cisco callmanager 7.0 with 7911 IP Phone and with VG224 analog devices phones. I would like to know if there are some a problem of capability when configured a Analog Phone on VG224 in the same pickup group with Cisco IP Phone 7911.
I got pickup between Analog phones but with I cannot pick up, between IP Phones and analog phones.
Does anybody knows if has capability problem or could be a configuration problem.
The feature has already enbled for pick up **3 (stcapp feature access-code).
best regards
Daniel

Hi Daniel,
Did you try **4
The default settings for the VG224 feature codes are as follows:
Call Forward All (CFA) **1
Call Forward All Cancel **2
Call Park Directed Call Pickup Directed **6
Call Pickup Group **4
Call Pickup Local **3
Call Transfer = Hookflash
Redial *#
Speed Dial *01 to *99 for two-digit codes
Speed Dial to Voice Mail Default prefix and code is *0 for one-digit codes, and *00 for two-digit codes
http://www.cisco.com/en/US/docs/ios/12_4t/12_4t2/ht1vg224.html#wp1178205
Hope this helps!
Rob

Hunt Pilot / Pickup Group

I have a scenario that is giving me a problem with pickup groups and I need some assistance. I have 3 extensions (1410, 1411 & 1412) that are part of a pickup group. That pickup group works fine. However, we have an after hours line group with a hunt pilot of 1420 that rings phones 1410 & 1600(broadcast). When a call goes to 1420 it rings 1410 & 1600 just fine but users at 1411 & 1412 cannot pick up the call ringing on 1410. Says call is not available. Is there a different way to set that up so it can pick up that line? I thought maybe adding 1420 to the pickup group but that does not appear to be an option. We are running CM 5.1.
Thanks

Hi Chris,
Hope all is well with you! You are on the right track with adding 1420 to the Pickup Group,but you are hitting this bug CSCsb12946 which prevents this feature from working (still applicable in 5.1);
Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)
This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.
From this doc;
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191
1.- Enter
CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support
Use 1' under the new group 'Cisco Support use Only' and click update. Only the value
CSCsb42763 in this parameter can enable the configuration. Change the
value to anything else to disable this functionality.
2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call
Pickup Group dropdown list and click update.
CSCsb42763
Call Pickup fails on Hunt List
Issue:
Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.
Workaround:
Use multiple shared lines & CFNA between each shared line.
Related Bugs
Call Pickup fails when ringing line list member
Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.
Call Pickup from line group member fails after es installed
Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None
Hope this helps!
Rob

How can I select which iPhone my mac will select to place cellular calls?

Hi,
I have two iPhones connected to my Apple ID with lines from two countries as I travel often. When I receive calls on any of those, I can pick up the call from my mac. But when I want to make a call from the address book on the mac for example, then the call goes through the line that was selected by FaceTime on my Mac. It does not seem to matter which phone is on, on, the other or both, or which physical iPhone I use: what seems to matter is the simcard, i.e. the calls always go through the same number. I would need to be able to select which line I use depending on where I am. I tried signing off FaceTime on both phones and mac to no avail. When I turn them back on, in whichever order, FaceTime always picks the same one (and shows this as the Caller ID that will be displayed in the Mac FaceTime preferences...
Ideally, I should be able to select the line in the same way I can select which caller ID I want to start conversations in FaceTime or iMessage but thus does not seem to be implemented. yet?
guardajoias

Have you tried changing the caller id on FaceTime on your Mac to see if it picks the other phone? Seems to me that what you'll have to do is change the caller id each time you want to make a call from each phone.

Configuring pickup groups

We have a site that has a PagePac unit connected to a FXS port. CM is
4.1.3sr2.
When the receptionist steps away / end of day, they forward the main
number to the overhead night bell.
The Night Bell is in a pickup group, as are all the phones, so that
after hours anyone can pickup incoming calls.
The problem is that because all phones are in the same pickup group, any
user can pickup anyone else's ringing phone, which they don't want. The
other issue is that once a user hears the overhead, they press Pickup
and the incoming call starts ringing at that phone, they get CallerID,
and then can't hit iDivert to send it back to the main number's VM box
if they don't want the call. Instead, they have to wait for RNA in
order for the call to end up in the main number VM.
I investigated the other pickup options:
Group Pickup might work, but means that it's now a two-step process to
pickup a call, but it will allow me to put the phones in one pickup
group and have the overhead in another pickup group. I would remove
"Pickup" from the softkey template for the phones.
I tried to configure OPickup, thinking that I could put the phones in a
pickup group where the pickup group number was in a a partition that wasn't in their calling search
space, and have the overhead in an associated pickup group that _was_ in
their CSS. Doesn't work; CallManager won't let you configure a DN with
a pickup group whose partition isn't in your CSS.
Any other ideas on how to implement this functionality?

Cisco AS recommends "longest idle hunt"mechanism among the members to be the most fair for the hot line staff. For overflow condition, Cisco AS suggest that we use vm dn. However, if you put the vm dn in the longest idle hunt group, you occasionally will have users rolling directly into the vm. To avoid this, create a hunt group with "first available hunt " and put the pilot of the "longest idle hunt" (in a nested fashion) first and then the vm DN (with always route option checked) second.

7962 Can't use pickup group

Hey guys, maybe someone can help me out here. I have a pickup group and about 15 phones that are using it. One of the phones, a 7962, cannot pickup the calls. The CSS does have access to the pickup group partition. I've reset the phone several times and even rebuilt the phone completely. Stare and compare reveals no difference in the configs.
The user reports when they press the pickup softkey they get a key not available message. I have confirmed this is the behavior experienced when the line is not a member of a pickup group at all.
CUCM trace reveals nothing in the logs from that phone except for keepalives during a test call. It's like the phone never requests the pickup from CUCM. Another phone that is able to use pickup and answer the call has all kinds of messages from pickupmanager in the SDL.
I opened a TAC case but they are taking their time getting back to me. Any ideas?
Thanks!

Bug below references 7960 phones:
CSCsb74215
CallPickup is Broken !!!
1. I have Three 7960 Phones ---> Phone A ( 1400) in CallPick Group -->1384020005 , Phone B ( 1399 ) ---> in Callpick Group ---> 1384020005 .
Now Phone C ( 1403) Calls Phone A ( 1400 ) , Now don't answer the call on Phone A , Pick the Call from Phone B as both are in same Pickup Group , mesage displayed " No Call Available for Pickup ".
Known Affected Releases: (1)
5.0(1.51.35)
If you don't believe bug is related:
What is the call manager version?
phone firmware version?
Is the line on the 7962 a shared line? If it is a shared line, is part of the same pickup group?
Hope this helps,
Please rate helpful answers,
Thanks.

Help needed for pickup group configuration

I have been handed the task of configuring a pickup group and the setting on a MDs phone and Secretary and need some help please.
There is a Pickup group that a user is already a member of. She is now also secretary to a General Manager and needs to be able to pick his calls up. I have added the GM as and extra line on the secretary's phone but now when the GM's phone rings, all the people in the pickup group can't tell whether it's the secretary's phone ringing or the GM's. Obviously the people in the pickup group don't want to be picking up the GM's calls so is there another way around this or is there a way that on the secretary's phone, her ringtone and the GM's ringtone can be different?
I have tried adding Audio and Visual Alert to the pickup group but no one in the pickup group wants to know who is calling who so I think they just need to be able to differentiate between the secretary and the GM by the sound of the ringtoneâ¦.
I hope that makes sense!!
Many Thanks!
Adam

the second line you put on the secretary's phone is that a shared line?
I would set it up as being just that, and make sure the ring setting is flash only. That shared line (i.e. the GM's extension) should not be part of a pickup group.
try that and see how get on

Grouped and non-grouped SELECT in one query: help!

look first at: Wrong result when I use CASE on this forum. Here I wanted to get the user who created and the user who solved a problem (Lets call it Validation Error from now on (VE)).
The thing is: I already have a query who returns me lots of information about a VE.
The query in the previous thread returned me additional info about that VE (that is the creating_user and the solving_user). The 1st query is no group select, but the second is! Still, I need to combine those two in one query.
1st query:
select ve.seq,
     max((case vah.action when 'C' then vah.ur_code else null end)) created,
     max((case vah.action when 'S' then vah.ur_code else null end)) solved
from validation_errors ve
left outer join ver_action_histories vah
on (ve.seq = vah.ver_seq AND ve.log_date = vah.ver_log_date)
where ve.seq = 12860687
group by ve.seq;Result:
seq       | created | solved
12860687    Bob       Bobdont mind the "where"-clause, it is just to make the query go faster
what I do is: I join the VE with the ver_action_histories table which contains the users and what action they performed on a VE.
Now I just want to add that information to the results of an other query which also returns lots of information about a VE.
2nd query:
select ve.seq "VE seq", mh.seq "Counter seq",
          ve.log_date, ve.solve_date, ve.solved Status, ve.failure_code, ve.mde_code,
          mh.meter_type,
          iv.mr_type, iv.mr_reason,
          ih.mmr_seq
from validation_errors ve
inner join meter_histories mh
on (ve.mhy_seq = mh.seq)
left outer join index_values iv
on (ve.mhy_seq = iv.mhy_seq AND ve.log_date =iv.timestamp)
left outer join index_histories ih
on (ve.mhy_seq = ih.ive_mhy_seq)
where ve.seq = 8653936
and sysdate >= mh.start_date
and sysdate < mh.end_date;dont mind the "where" and "and"-clauses ... I hope the result of this query will simplify things ...
Result:
seq        |   counter seq | log_date | solved_date | status    | failure_code | ...
12860687       4568          1-jan-06   2-jan-06      Solved      ABCNow the actual question: Is it possible to combine those queries in one query? I just want the results of the first query (creating_user and solving_user) to be added as columns to the second result. Performance is very important. Please tell me that its possible?
Wanted Result:
seq        |   counter seq | log_date | solved_date | status    | failure_code | created | solved | ...
12860687       4568          1-jan-06   2-jan-06      Solved      ABC            Bob        BobIf anything I explained is unclear, please tell so I can try to explain it in an easier way.

Try an in line view:
select *
from
( <your first query goes here > ) a
, ( <your second query goes here > ) b
where a.seq = b.seq

Apex 3.2 group select list

Hi,
I just want share this if you are still in older version of Apex and you use jQuery.
I did made "plugin" for grouped select list
See sample here
http://actionet.homelinux.net/htmldb/f?p=100:86
Plugin source
;(function(){
jQuery.fn.htmldbLovOptGrp=function(o){
var t=jQuery(this);
o=jQuery.extend({
sessionValue:t.val(),
nullShow:false,
nullValue:'%null%',
nullDisplay:'%',
lovProcess:undefined,
lovGrpLabel:'GRP',
lovDisValue:'DIS',
lovRetValue:'RET',
loadingTxt:'Loading ...',
loadingCss:{'width':'80px'}
},o);
return lCreSelect(t,o);
jQuery.htmldbAjax=jQuery.fn.htmldbAjax=function(opt){
jQuery.ajaxSetup({
url:'wwv_flow.show',
dataType:'HTML',
traditional:true,
cache:false,
type:'POST',
data:{
   p_flow_id:jQuery('#pFlowId').val(),
   p_flow_step_id:jQuery('#pFlowStepId').val(),
   p_instance:jQuery('#pInstance').val()
return jQuery.ajax(opt);
jQuery.htmldbJSON=jQuery.fn.htmldbJSON=function(opt,callfn){
return jQuery.htmldbAjax({dataType:'json',data:opt,success:callfn});
function lCreSelect(t,o,j){
t.empty().hide().parent().append(jQuery('<div/>').html(o.loadingTxt).addClass('ui-autocomplete-loading').css(o.loadingCss));
jQuery.htmldbJSON(jQuery.extend(j,{p_request:'APPLICATION_PROCESS='+o.lovProcess}),function(jd){
if(o.nullShow){lAppendOpt(t,null,o.nullDisplay,o.nullValue);}
jQuery.each(jd.row,function(i,d){lAppendOpt(t,d[o.lovGrpLabel],d[o.lovDisValue],d[o.lovRetValue]);});
t.val(o.sessionValue).trigger('change').show().parent().find('div.ui-autocomplete-loading').remove();
return t;
function lAppendOpt(t,l,d,r){
var o=lCreateOpt(d,r);
if(l){
var g=lGetOptGrp(t,l);
if(g){g.append(o);}
else{t.append(lCreOptGrp(l).append(o));}
}else{t.append(o);}return true;
function lExists(p){return(p.length==1);}
function lCreateOpt(d,r){return jQuery('<option/>').val(r).html(d);}
function lCreOptGrp(l){return jQuery('<optgroup/>').attr({'label':l});}
function lGetOptGrp(t,l){var g=t.find('optgroup[label="'+l+'"]');if(lExists(g)){return g;}else{return false;}}
})();Copy code and save it to file e.g called jquery.htmldbQuery.js and upload it to workspace Static Files.
Create new page and blank HTML region.
Create select list with LOV query
SELECT null d, null r FROM dualCreate On Demand application process called GET_GRP_LOV like
DECLARE
l_sql VARCHAR2(32700);
BEGIN
l_sql :='
SELECT mgr AS grp,
   ename AS dis,
   empno AS ret
FROM emp
APEX_UTIL.JSON_FROM_SQL(l_sql);
END;Place to page HTML header
<script type="text/javascript" src="#WORKSPACE_IMAGES#jquery.htmldbQuery.js"></script>
<script type="text/javascript">
$(function(){
$('#Px_MY_SELECT').htmldbLovOptGrp({lovProcess:'GET_GRP_LOV'});
</script>Where Px_MY_SELECT is your select list name.
As I did say this need you also load jQuery. Apex 4 have jQuery , but if you are on later version see e.g. this blog post
http://www.oracleapplicationexpress.com/tutorials/66
I hope this helps someone
Br,Jari
Edited by: jarola on Aug 17, 2010 8:44 PM
Same thing seems to be work also with Apex 4.0
http://apex.oracle.com/pls/otn/f?p=40323:50
But if I have understand correctly Apex 4.0 have some build in or better thing to get same result
Edited by: jarola on Aug 17, 2010 10:54 PM
copy&paste mistake corrected
Edited by: jarola on Aug 18, 2010 12:57 AM
I hope editing post all the time is ok =).
I have not test this on any other browser than Fire Fox, so all comments are welcome.
Also I have try create similar plugin for cascading lov. Sample here
http://actionet.homelinux.net/htmldb/f?p=100:85
Maybe there is this kind plugins already for Apex 3.x, I have not just seen.
Also I'm beginner with jQuery so all help and comments is needed
Edited by: jarola on Aug 18, 2010 2:01 AM
mistake in guide corrected.

Hi Matt,
which version of APEX are you currently on?
With ApexLib Framework you can have cascading select lists in normal forms, but not in a Report or Tabular Form. Also refreshing a Report when changing a select list doesn't work out of the box. You would need to add some javascript. But i think this isn't what you wanted.
brgds,
Peter
Blog: http://www.oracle-and-apex.com
ApexLib: http://apexlib.oracleapex.info
BuilderPlugin: http://builderplugin.oracleapex.info
Work: http://www.click-click.at

How to use a 'Percentofsum' function with a group selection

Hi All!
I have created a report using CR XI in which I select on certain records in a database and then further select on those records using a group selection. The displayed records in the subgroup are correct. I sum these totals of the grouping using a formula (Basically 3 formulas, one for Reset, another for the calculation, and the third for the display) since if I just use the 'built in' summary function it will still total all records that were selected before the group selection. My dilemma is that I need to get a percentage of the subtotal based on the total of that grouping. Below is an example of the layout of the report:
                                                                            __Dept %_            Program Bugt             Prgm % of Dept Bud              Cost of %_
GH#1    ADMIN                                                        100%
GF#2    LEGAL                                                                                448694                          4.22%                                 12382
GF#2    CITY MGR                                                                               445414                          4.19%                                 12294
GF#2    CITY CLERK                                                                           113075                          1.06%                                  3110
GF#2    COM PROMO                                                                          391657                         3.69%                                  10827
GF#2   CENTRAL                                                                               1430570                         13.46%                                 39492
GF#1                                                                      293406                 2829410                                                                      78105
The "2829410" is the Display formula I used to accurately calculate the listed program budget numbers. The 3 formulas I used to get that number is a Reset formula (whileprintingrecords;Numbervar W := 0;) located in GH#1, a Calculation formula (whileprintingrecords;Numbervar W := w + Sum ({@Next Year Budget Amount}, {gl_master.a_org}); ) located in GF#2, and a Display formula (whileprintingrecords;Numbervar W;W) located in GF#1. The percentages that currently display in the "Prgm % of Dept Bud" are wrong as they use the 'built in' PercentofSum function when you right click on the filed in the details section and select summary as a percentage of. I need a formula that would do the following calculation: 448694/2829410 = 15.85% and thus the "Cost of %" formula that would do the following calculation: 293406*.1585 = 12382.
I tried using a similar "Reset", "Calculation", and "Display" formulas but I cannot get to work correctly. Any help would be greatly appreciated.
Thanks!
P.S. The reason I am using a group selection is because it is easier than listing out all the accounts (departments) that I do not want in the report and that selection could change from time to time where as what is in the group selection would never change.
Sorry for long winded explanation.

Read all about it.
You'd probably have to write a little wrapper (using JNI) that passes
parameters and return values around between your C function and
the JVM.
kind regards,
Jos

I cannot select my phone number in my appleID for imessages!

i cannot select my phone number in my appleID for imessages, and i dont know why! its there but will only let me pick my email address. and when i try and change the phone numbers in my appleID settings, it says i have invalid phone number, when i KNOW it is valid.
please help!!

Hi Tia8,
If you are having issues with iMessage and your phone number, you may find the following article helpful:
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Regards,
- Brenden

Code group & selected sets

Can anybody please tell me,
Why & when it is necessary to maintain code group & selected sets. Where it is then use. What is releation between them.Will appreciate if explain with suitable example from industry. Please helpout.Newcomer in QM.

HI
code groups are used in Notifications and quality result parameters.
Code groups are used to combine and structure codes within a catalog type
code groups at client level to group codes that have the same contents or relate to one another, within a catalog type. Codes, that are assigned to a code group are also known as group codes.
When you maintain the code group index, the system locks the required catalog type for other users. However, if you use the individual maintenance function, only the required code group is locked.
these are can ot create by plant wise.
1.when you have material which measures by means of color then you canhave code group color and codes of red ,black etc..
2.if you have defect codes then you can mention them
3.if you have problems of perticular part, then in notification by use of codegroups and codes you can enter the data.
A selected set contains a combination of different codes at plant level, for example, coded descriptions of characteristic attributes (such as color, shape, surface characteristics), defect causes or usage decisions from different code groups.
selected sets to combine codes from several code groups for processing that are allowed or useful for a particular application.
Codes that are copied into a selected set are known as set codes.
When you maintain the selected set index, the system locks the required catalog type for other users. However, if you use the individual maintenance function, only the required selected set is locked.
4.with combinationof code and code groups you can create the selected sets , canbe used in Usage decission.(ex:aprroved, no approved,ok, not ok etc)
Code groups are createsd by Qs41
Logistics ® Quality management ® Quality planning ® Basic data ® Catalog ® Code group ® Edit
Selected sets are created by QS51
Logistics ® Quality management ® Quality planning ® Basic data ® Catalog ® Selected set ® Edit
-ashok

Adding an extension to a Call Pickup Group

I am new to call manager 7.0 and just wanted to know if adding an extension to a Call Pickup group was as easy as just going to the directory number configuration page of the extension and selecting a call pickup group within the "Call Forward and Call Pickup Settings?" Would there be anything else I would need to do?

nope, that's it
Assigning a Call Pickup Group to Directory Numbers
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fscpickg.html#wp1056555
HTH
java
if this helps, please rate

Pickup group - Select which phone to pick up

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