Player/Software Freezes at 100% complete and locks up my compu

I'm writing here for the first time to try and get an answer to my issue. I have already dealt with the firmware upgrade issue and that was really frustrating and this is at the same point. I have a 60 GB Zen Xtra MP3 player. I never had issues copying files to my MP3 player before, but recently it's become an issue. No matter what program I use and I have used Creative MediaSource Organizer, Windows Media Player or Real Player, I can't get my files to transfer. What happens is that everything starts off okay, the transfer file status moves fairly quickly, but once it hits 00%, it just hangs and doesn't totally complete the transfer. It ends up freezing up the program and I have to unplug my USB port from my player, otherwise it freezes my computer up and I end up having to shut it off manually.
I don't want to waste my time emailing Creative's customer support as they didn't help me the last time with the firmware upgrade issue, just sent me some generic email response asking about my warranty. I actually found the solution digging through all the posts, so I hope someone else who has experienced the same issue and has a solution that works, I'm all ears.
Thanks,
David

Well, thanks again for your attempts. I keep track of what is loading on my computer, especially at startup. I use the CCleaner program which enables you to either delete or stop any programs you choose at start up. Trust me, I have nothing running in the background when I'm doing this. My computer locks up ONLY when I attempt to copy MP3s from my computer to the player. This ONLY happens once the files status is at 00% and then and ONLY then, it locks up everything, unless I unplug my MP3 from computer, so it has to do with either the player or the software, I don't think it's a computer issue. Like I said before I never had issues until I downloaded and installed the new firmware for my player. Ever since I did that, I can't copy MP3s over to my player.
I think reinstalling windows is a bit drastic. I think this issue will be resolved by doing something you wouldn't even think of. It reminds me of the firmware upgrade. A lot of people had the same issue of their computer not recognizing the player and it was finally discovered to be because of Windows Media Player version conflicting with the firmware upgrade. This new firmware upgrade has caused nothing but trouble since I've installed it. I'm afraid of what else it may do. I know Creative is supposed to put a patch out for the firmware problem, but I haven't seen it yet. That may resolve the problem, but who knows.
So, if anyone has the same problem as me and finds a solution, I would love to know about it.
Thanks,
David

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    If the issue persists after completing all of the steps in the resource above, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assis​t.html
    I hope this helps!
    Regards
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

  • My messenger not working properly on my iPhone 6 freezes completely and I miss all my texts just not working. anyone else having this issue?

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    It's not the iphones, it's more likely one or more of your programs causing this issue. It's not the iPhone 6's. The possibility of you getting 2 bad iphones from different batches is extremely remote or you have the worst luck on the planet. lol    If one iPhone has it, then you get a new one and the same problem comes up again, it's most likely due to an issue with a program that you keep getting back from restoring an old backup. Restore the iphone again and set up as a new iphone. Then manually import your music and your photos. Once that's done, try to use your iphone to see if everything is ok. If it works good for a few days, then try to add some of the apps. At some point, you'll end up loading the malicious app and the problem may come back. Make sure that the apps are all updated. If you still have problems, call Apple so that they can run a diagnostic report and find out which app is causing this issue. Then you can simply delete it and/or update the app. More solutions are available but that's all I will post for now.

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    iPad mini
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    iPad 3rd, 4th generation
    $299
    iPad 2, iPad
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    Make a Genius Bar Reservation
    http://www.apple.com/retail/geniusbar/
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    iPad Repair & Screen Replacement Services
    http://www.ifixyouri.com/16-ipad-repairs
    RepairZoom iPad Repair
    http://www.repairzoom.com/ipad-repair.html
    Mission Repair
    http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
    iGadgetResQ
    http://www.igadgetresq.com/ipad-repair/
     Cheers, Tom

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