Please help cure sudden drop in BB speed

Hi,
Following the advice of a BT Openreach engineer I recently installed a new Home Hub 3 modem - the engineer was upgrading my old phone socket to a new 'dual' ADSL/Phone socket and installing new cabling to the telegraph pole outside our property).
Initially I was getting very good BB speeds (for this area) of around 4-5 Mbps however a week ago the speed dropped overnight to about 1.8 Mbps, with many web pages taking significantly longer to load - ironically BT pages seem to take the longest now.
I reset the modem with the hope that the speed may pick up again but 5 days on and the speed is still only around 1.93 Mbps. I ran the BT Speed Test using the following computers (one at a time) connected directly via ethernet cable to either the HH3 GigE socket or the regular Ethernet socket:
MacBook Pro
Samsung Notebook
MacBook Air
iMac
Mac Pro
I also ran the same test using WiFi to include iPad and iPhone - same speed results. Nothing else was connected at the time of the tests, not even the phone.
It seems the problem isn't my computers but the modem as the speed coming into it from the exchange is pretty high - 7.26 Mbps.
Any help or advice on how to get my BB speed back to what it was previously would be greatly appreciated.
Chris
my speed test results:
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 5 days, 16:22:50
Downstream: 7.094 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 6.2 dB / 22.0 dB
Line attenuation (Down/Up): 34.7 dB / 20.0 dB
Output power (Down/Up): 19.8 dBm / 11.9 dBm
FEC Events (Down/Up): 0 / 3
CRC Events (Down/Up): 6981 / 64
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 9513 / 0
Error Seconds (Local/Remote): 5959 / 50
Download speed achieved during the test was - 1.93 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
And these are the speedtester.bt.com results:
Your DSL Connection Rate :7.26 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Solved!
Go to Solution.

Welcome to this forum.
Your IP profile is stuck at 2Mbs.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to reset it for you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Help very sudden drop in speed

Hello as of 2 days ago i have had a rather sudden lack of speed, until this problem occured i was able to download @ 900Kb/s on a good day nearly 1meg/s but now i cant even run btspeedchecker as it crashes.
I have tried the following:
1) connected straight to master socket (inside cover)
2) different extension cord
3) no extension cord
4) new filter
5) Complete reinstall of OS.
6) Turned off wireless on router incase of unauthorised access eating bandwidth
7) disabled firewall
still no joy please help
katrina
speedtest.net comes up as follows:
Info From Hub:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:26:13
Downstream
9,586 Kbps
Upstream
1,164 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.1 dB / 4.8 dB
Line attenuation (Down/Up)
41.5 dB / 18.9 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
23
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
1049542 / 4294967148
CRC Errors (Down/Up)
15 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
19

UPDATE:i have now managed to get the btspeedchecker to complete a check and the info is as follows:
1. Best Effort Test: -provides background information.
Download Speed
74 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 74 Kbps
For your connection, the acceptable range of speedsis 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :9586 Kbps(DOWN-STREAM), 1164 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.47:29.67:51.86 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
921 Kbps
0 Kbps
1164 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 921 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1164 Kbps

Sudden drop in transfer speed

I have been trying out a WRT1900AC router for about a week and just developed a MAJOR drop in speed from the router to the computer while doing a file transfer:
This thing has been sending files to and from the router's esata and USB3 port at over 50 MB/s until just now.
I can still write to the drives attached to the router at 50MB/s + all day long. Getting files from the drives have suddenly dropped to 300Kb/s on the esata and the USB3 ports
Tried rebooting/powercycling the router, disconnected the drives and reconnected them, same result.
Anyone else run into this?
Funny, I just got done posting in another thread how fast this thing moved files to and from external storage. Now this,,,,,,
Maybe the universe is telling me not to keep this router?

1. What file sizes do you usually transfer? What are the file types?
For testing I used larger files (IE: ISO files, larger zipped files, etc.) rather than just copying folders or small files.
2. Are the files being transferred to and from your computer and a storage drive (hooked to the WRT1900AC)?
Files were moved all over: from a WD Mycloud (hooked up to 8 port gigabit netgear switch) to my computer. Also have a Toshiba 1TB USB3 drive plugged into the WRT1900AC USB3 port and an older WD 2 x1TB enclosure hooked into the WRT1900AC via the eSATA port. For testing I moved files all over the place: From the Esata to the computer, to the USB drive, to the WD Mycloud and back again. Also mixed up going from point A to B, then from point C to point B, etc. In all cases the slowest speed I get is 50MB/s + with some transfers topping out at 90MB/s!!!
3. If it's a storage drive, does it have USB3 ports as well?
Yes
4. What is the link speed of your computer?
Wired Gigalan
Routers do not usually need to be rebooted every now and then. They should be running 24/7. My guess is, the wired or wireless adapter may have adjusted speeds consequently dropping file transfer speeds.
Agreed. I can count on one hand how many times I had to reboot my last router over the 2+ years I had it.
Heres the other thing: the need to reboot is not just associated with file transfers. I get the "cant connect with the WRT1900AC" message just going into the user interface from time to time as well as being unable to see storage folders in Windows explorer from time to time. In these cases I can still go online, surfing and doing whatever. The router (according to the Smartlink page) just seems to disappear. Which doesnt make sense since if the router cant be seen online, how is it that I can still go online?
Anywho, I still have this week before I lose the ability to return/exchange it at Best Buy. Will see how things go.
And thanks for the reply and suggestions,,,,,,,,,,

Please help me un-drop this float!

This newbie is sure it's something simple. The template for
the home page that's still very much under construction came from
DW CS3. All I wanted to do is to swap the order of the #menu div
with the #mainContent div, so the flow of html is: the header
<h1>, followed by the #mainContent div, followed by the #menu
div. I want the #menu div to float on the left, and the
#mainContent div to float right. Before I swapped these two divs,
they floated correctly. After I swapped them, the #menu div drops
down. I tried tweaking the sizes of both divs, to no effect. I
added the float: left and float:right attributes, no no effect. I
read the chapter on floating divs again, and sorry to report that I
still can't make that dropped #menu float get up there to it's
correct position. I'm sure it's something simple. Please help!
You may see the page at:
http://www.freywine.com/NewSiteExamples/index.html

"brainfillet" <[email protected]> wrote in
message
news:g8pupd$lks$[email protected]..
> This newbie is sure it's something simple. The template
for the home page
> that's still very much under construction came from DW
CS3. All I wanted
> to do
> is to swap the order of the #menu div with the
#mainContent div, so the
> flow of
> html is: the header <h1>, followed by the
#mainContent div, followed by
> the
> #menu div. I want the #menu div to float on the left,
and the
> #mainContent div
> to float right. Before I swapped these two divs, they
floated correctly.
> After I swapped them, the #menu div drops down. I tried
tweaking the
> sizes of
> both divs, to no effect. I added the float: left and
float:right
> attributes,
> no no effect. I read the chapter on floating divs again,
and sorry to
> report
> that I still can't make that dropped #menu float get up
there to it's
> correct
> position. I'm sure it's something simple. Please help!
>
> You may see the page at:
>
http://www.freywine.com/NewSiteExamples/index.html
Replace the margin-left declaration in #mainContent with a
width declaration
(width:570px should do it).
Thierry
Articles and Tutorials:
http://www.TJKDesign.com/go/?0
http://developer.yahoo.com/
helps you build applications and mashups

PLEASE HELP!! Drop Down Menu Using Photoshop Images

I have hit a brick wall in trying to work this out, and it is
killing my productivity, I just need to get through this hurdle on
this site, and I can finish it.
Quick rundown on where I'm at:
I created the website to look how I wanted in Photoshop.
After I've gotten it looking how I want, I bring it into fireworks
and slice it up (I'm sure this step can be skipped, but thats how
I'm used to it), and then I export it into Dreamweaver.
All of that is working fine, except for this drop down menu.
All I'm wanting to happen is when they roll their mouse over "firm
profile" for example, for there then to be a drop down menu that
drops below it (no animation necessary) that has 2 additional
options they can select.
I have created what the page would look like after the drop
down menu would come up (in photoshop). I've tried doing swap
images and menu bars and some scripts from the net etc etc but
nothing works. It either tries to load the drop down menu WITHIN
the slice where it says "firm profile" instead of below it, or just
messes up completely.
In fireworks, I'm able to setup a swap image where when you
put your mouse over "firm profile" it asks which slice you want the
new swap image to come up in, which would work fine EXCEPT that
when you go to select one of the bottom submenu options, the
rollover disapears. If you do it where the whole slice is switched,
then that submenu appears when you rollover where it would be, even
if you haven't first rolled over "firm profile"
So to summerize: All I want is to be able to tell it when you
put your mouse over "FIRM PROFILE" that underneath it , a drop down
menu image that I have already created pops up, and you are able to
1) select the sub menu items (urls). I feel that this should not be
anywhere near this hard.
Please help.

cdeatherage wrote:
I just realized--and Murray correct me where I stray--I may have intimated what you want to do is not very complicated. It will be a bit involved, actually. You are probably going to have to set up an id for each menu item so that you can apply the applicable image to the link state for each button. That is to say, your images for Menu Item 1 are going to be different than for Menu Item 2, so you are going to have to code individual link states for each button rather than rely on a global state. I think you can still do what you have designed, but you will likely have much frustration getting there if you are not comfortable writing code. Perhaps what might be easier for you is to use text in the html code for each menu item and then globally apply one background image for the a: state, another for the hover state, etc.
Hope I'm making sense.
Chris
Yes that does make sense - and is exactly the thought I was coming round to.

Please help: i suddenly can't play dvds

i'm using os 10.9.2 with an internal superdrive and external asus blu-ray drive (sbw-06d2x-u). i'm stuck with region code 3 on dvd player and use vlc to play the rest. all of a sudden, i'm having problems watching dvds.
1. inserting into internal disc drive
all discs churn a while, then are spat out
2. inserting into external blu-ray drive
- blu-rays: no problem
- region 3 dvds:
vlc: it can play the disc, but video/audio quality is horrendous. playing the copied version is fine though.
dvd player: no problem
copying: no problem
- region 1 dvds:
vlc: after opening the disc, "rdisk1" appears on the playlist, before changing to the title of the dvd with a yellow triangle at the side and the duration of the film. there's no error message - it just doesn't play.
copying: i get this error message "The Finder can't complete the operation because some data in 'VTS_01_0.VOB' can't be read or written (Error code -36)".
i suspect these problems started happening after a recent security upgrade. i've tried repairing the hard disk and pressing apple-R at startup, to no avail. please help.

so i sent the mbp for a diagnosis: it has a faulty superdrive, track pad and noisy fan(s). the external blu-ray/dvd player is fine. we tried dvds from code 1, 2, 3, 4 - only the code 3 disc (which region i'm stuck with using apple's dvd player) was able to be played on vlc. the guy said that the problem was to do with region lock.
before i send it elsewhere for a second opinion, can someone please confirm whether if the default dvd player is locked in a particular region code, dvds of other region codes can still be played on vlc or mplayer?

Sudden Drop in broadband speed, Used to get 300-40...

I have been having prblems for the last 3 or 4 days now with my download speed just being so slow its becoming unusable... I work from home so need a solid internet connection to work form. I have spoken to BT that gave me the biggest load or rubbish i think i have ever heard and put the blame on my router.
So - I got rid of the HomeHub2 it was causing so much trouble with my VPN's into Work and not opening ports correctly. and i had it replaced with a NetGear DGND3300 - This has been working fine for 6 months or so without so much as a network drop or glitch and has all the right port access for me for work.
My netgear router is displaying back the following stats.
System Up Time 12:31:59
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoE
2170851
3341131
0
3516
48666
12:31:31
LAN
10M/100M
3317014
2214708
0
47139
5296
12:31:55
WLAN
11M/54M/300M
127606
63760
0
2926
156
12:31:40
ADSL Link
Downstream
Upstream
Connection Speed
3776 kbps
448 kbps
Line Attenuation
52.0 db
28.5 db
Noise Margin
13.2 db
17.0 db
Now I would normally donwload at between 300-400 Kb's but for the last few days I am getting a maximum of 20-25 Kb's which is frustrating to say the least.
I have done all the normal things, I rebooted my netgear router, I put my BtHomeHub2 back in, I replaced the filter, I have turned off every device in the house and used an ethernet cable direct to the router from my laptop and still got exactly the same speeds. So has anyone got any ideas? as BT support are just telling me its my Netgear router that is at fault. Even though I am still running off the BtHomeHub2 with the same problems.

Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
Please could you use the home hub 2, as its not possible to extract all of the information from the Netgear router.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Please help. Slow & dropped wifi after putting ISP's modem in bridge mode

Hi. Thanks for taking the time to read and/or possibly help out with my dilemma. I'm not very apple savvy (even though I love my husband's macbook pro which I'm typing on). Our warranty for our airport extreme is expired & this was given to us.
Our service provider here in Winnipeg Canada is Shaw Communications. We have a fast connection - Broadband 50. There are 4 of us living here - 2 kids, 2 adults & we all have cellphones, computers, ipods etc using the internet by ethernet cable or wifi. Sometimes my son has 7 friends also trying to use it. Normally we have no problems, except to me the wifi seemed slow. So I made a couple changes & wish I hadn't & now things are all screwed up.
So, this was our configuration. Our Shaw modem was SMC. It was connected by cable to my husband's Airport Extreme 4th generation base. My son's computers are connected by cable directy to the airport extreme. We used our phones & macbook wirelessly. I don't know if we were getting the wireless signal from the Shaw modem or through the airport extreme.
2 weeks ago I called Shaw to get their new Gateway pvr system. I mentioned that somtimes the internet lags for my son playing League of legends or when I'm on wifi. He said that our modem was old & they could replace it when they came to install the Gateway system. On October 26th they took the SMC modem & installed a Cisco model DCP3825.
The wireless seemed the same to me. But my son who plays League of Legends says the game's ping spikes go from 100 up to 700. Before they changed the modem, they were 50 to 90. He also kept lagging and getting disconnected from the game. We all looked online & called a computer place & learned that Shaw gives out cheap modems and the Cisco isn't a good one. So I called back Shaw & asked if they could bring back our SMC one. No they can't, but they can give us a new SMC one.
Then I searched online for a better router for gaming. This was before I understood that the airport extreme is already its own router. My husband had set it up. I didn't even know what that white box in the basement was for lol. I read online that it's a good idea to get Shaw or your ISP to bridge your modem & use your own router to get better speeds. I phoned Memory Express & Shaw & they agreed.
2 days ago I called Shaw & asked them to bridge the Cisco modem. The guy did, but didn't explain I needed to reset both routers. So we were without internet for awhile, til my son looked on his phone & figured out what to do. After bridging the Cisco modem, my son's wired connections are fine, but the wifi speeds went from 38 to 46 mbps to 3 to 11 mbps on my phone & the macbook. Sometimes the wifi drops out completely.
I phoned Shaw to ask them what to do, but they said since the airport is an apple product they can't help me. They said we probably need to change the channel & to call Shaw for help. A call to Apple costs $60!!! I couldn't believe it. So I'm asking for help here.
Is there some settings I need to change in the Airport Utility to get our wireless connections back to the way they were? Tonight I coudln't even update an app on my phone, the wifi was so slow.
Should I get them to unbridge the Cisco modem? Change from the airport extreme to a different router? I was going to add another router, but was told it's not good to have the isp modem & the airport extreme & another router on the same network. I would like to buy the Asus N66u router, but can't afford it right now. I am supposed to go buy a used router off of Kijiji tomorrow for $50. It's a Netgear N750 WDR4300 - probably 4000 for Americans. Still sells for $100 to $140 new so it's a good price. Can I use that & the extreme?
Anyway, thanks for taking the time to read my long essay & for whatever help anyone provides.
Trish

Hi. Thanks for taking the time to read and/or possibly help out with my dilemma. I'm not very apple savvy (even though I love my husband's macbook pro which I'm typing on). Our warranty for our airport extreme is expired & this was given to us.
Our service provider here in Winnipeg Canada is Shaw Communications. We have a fast connection - Broadband 50. There are 4 of us living here - 2 kids, 2 adults & we all have cellphones, computers, ipods etc using the internet by ethernet cable or wifi. Sometimes my son has 7 friends also trying to use it. Normally we have no problems, except to me the wifi seemed slow. So I made a couple changes & wish I hadn't & now things are all screwed up.
So, this was our configuration. Our Shaw modem was SMC. It was connected by cable to my husband's Airport Extreme 4th generation base. My son's computers are connected by cable directy to the airport extreme. We used our phones & macbook wirelessly. I don't know if we were getting the wireless signal from the Shaw modem or through the airport extreme.
2 weeks ago I called Shaw to get their new Gateway pvr system. I mentioned that somtimes the internet lags for my son playing League of legends or when I'm on wifi. He said that our modem was old & they could replace it when they came to install the Gateway system. On October 26th they took the SMC modem & installed a Cisco model DCP3825.
The wireless seemed the same to me. But my son who plays League of Legends says the game's ping spikes go from 100 up to 700. Before they changed the modem, they were 50 to 90. He also kept lagging and getting disconnected from the game. We all looked online & called a computer place & learned that Shaw gives out cheap modems and the Cisco isn't a good one. So I called back Shaw & asked if they could bring back our SMC one. No they can't, but they can give us a new SMC one.
Then I searched online for a better router for gaming. This was before I understood that the airport extreme is already its own router. My husband had set it up. I didn't even know what that white box in the basement was for lol. I read online that it's a good idea to get Shaw or your ISP to bridge your modem & use your own router to get better speeds. I phoned Memory Express & Shaw & they agreed.
2 days ago I called Shaw & asked them to bridge the Cisco modem. The guy did, but didn't explain I needed to reset both routers. So we were without internet for awhile, til my son looked on his phone & figured out what to do. After bridging the Cisco modem, my son's wired connections are fine, but the wifi speeds went from 38 to 46 mbps to 3 to 11 mbps on my phone & the macbook. Sometimes the wifi drops out completely.
I phoned Shaw to ask them what to do, but they said since the airport is an apple product they can't help me. They said we probably need to change the channel & to call Shaw for help. A call to Apple costs $60!!! I couldn't believe it. So I'm asking for help here.
Is there some settings I need to change in the Airport Utility to get our wireless connections back to the way they were? Tonight I coudln't even update an app on my phone, the wifi was so slow.
Should I get them to unbridge the Cisco modem? Change from the airport extreme to a different router? I was going to add another router, but was told it's not good to have the isp modem & the airport extreme & another router on the same network. I would like to buy the Asus N66u router, but can't afford it right now. I am supposed to go buy a used router off of Kijiji tomorrow for $50. It's a Netgear N750 WDR4300 - probably 4000 for Americans. Still sells for $100 to $140 new so it's a good price. Can I use that & the extreme?
Anyway, thanks for taking the time to read my long essay & for whatever help anyone provides.
Trish

Re: Sudden Drop in Broadband Speed and problems wi...

I am having exactly the same problem. Since the 28th my speeds have gone down from 2 - 2.5 mbps to 0.1 - 0.3 mbps. It's awful and I can barely do anything.

I have moved your post and started a new subject to avoid replies for the other subject originator getting confused with replies to you
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Please Help! Suddenly unable to open Mail, Address Book etc

This morning when I woke up my IBook my Mail was still open from yesterday. When I tried to open ICal it kept crashing. So I restarted and then suddenly ITunes, Mail, Address Book and ICal would not open at all!! (However, it seems that iPhoto, Appleworks, Safari etc is fine).
I do have a IPhone, but haven't synced in a week or so. Not sure that that would be relevant at all.
The other weird thing that has happened, is that all the info on the top right hand corner of my menu bar (my airport, date, weather snitch, spotlight etc) disappeared a few weeks ago. It has been blank there ever since. When I just did a check of those applications ( internet connect, weather snitch) they also didn't open now.
Thanks in advance for any advice at all...
BTW, I just ran verify disk, and it stopped with this error message:
" the underlying task reported failure on exit" - The volume needs to be repaired.
Really hoping that someone can help me with this!
Message was edited by: ALSVLA

Hi ALSVLA, and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Tiger Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
The usual reason why updates fail or mess things up, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
Some people get away without Repairing Permissions for years, some for only days.
If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!

Sudden drop in download speed and increase in uplo...

I have seen a number of discussions on this on the forum but they all seem to just fade with no resolution.
I have HH3 with Infinity and up to about 4 weeks ago I was delighted with it. Consistent 21Mbps download and 6Mbps upload. Then one afternoon the speeds just went sillly - download went down to about 6Mbps and upload to about 10Mbps. It's been more or less like that ever since.
It's wireless so thought there must be some interference somewhere. I've installed inSSIDer 3 to check for other router interference and there isn't any (I'm the only one on channel 6). I've restarted everything a number of times and given it weeks to pace. I've switched off everything that uses the router and even sat right next to it but all to no avail. The speeds just won't budge from these new low speeds. I've ethernet attached and run tests and it looks fine - 53.5Mbps upload which is great. So the problem is somewhere between coming into the house and my laptop. I thought it might be a problem with my wireless adapter but the problem is the same on another couple of laptops and a desktop. Even the iPod has slowed down.
I have found an uknown device on the wireless and every time I delete it it just comes back but I did manage to remove it for a few minutes - enough time to run the test - and the speed problem was stilll there. I've looked at entries for this strange uknown device but as I said above, the discussion just dwindled into nothing without resolution. I tried the sugggestion to limit access to the internet for this device but it didn't seem to help. It may be a red herring anyway although the mac address doesn't seem to match anything in my house. An internal device to the router maybe?
Anyway - I'm getting more and more frustrated as I've seen what speed is possible and I want it back !!!
So - any help would be hugely appreciated

Sorry - yep I meant download. I was in a bit of a hurry and went off piste.
I have been so close to the router with my laptop that I could have rested it on the router. However, I will go round one more time to see if there is something that we started when it all went wrong such as a new device of some kind. Clutching at straws but worth a try. It might be that an old device has gone bad so I'll do what I can with those (switching things off).
yep rebooted router a couple of times and allowed a few weeks for it to settle.
inSSIDer shows strength fluctuating between -48 and 50 although I dimly recall that it was -42 when I was getting the good speeds. Hub claims 130Mbps and device claims 54Mbps.
If all of that fails to work I'lll try resetting to factory settings. It just seems odd that one minute it's fine then the next it just goes into snail mode.
Thanks for the sugggestions - very welcome ...

Please help: Chronic Airtunes Drop-outs/2.4 Ghz Interference

For several months, I have been battling interference with airtunes/AX, which is now so bad that it's barely usable. The music stops/starts constantly, and sometimes iTunes just stops. The signal strength indicator (normally 4 bars) jumps all over the place, going down to 3 and 2 bars. I used the same equipment set-up for over a year with excellent results until several months ago.
Here's the setup:
Airport Extreme connected to DSL router; Firmware: 5.7
Airport Express1 connected to stereo; Firmware: 6.3
Airport Express2 connected to USB printer; Firmware: 6.3
The AXes are set up to join the Airport Extreme network
3 Macs are on the network, and all experience the same symptoms. Powerbook1 (PB1) runs 802.11g; PB2 and iMac run 802.11b. PB1 has Interference Robustness enabled; the others don't support it. It seems to help slightly. No microwave or other Apple-defined interference source near any of the airport base stations.
PB1 is 24 feet from Airport Extreme and 20 feet from AX1
PB2 and iMac comparable distances.
I've been at the Genius Bar and have tried these things at their suggestion, and none have made a perceived difference.
-Turned off IPv6
-In Airport Admin Util:
--Changed channel from "automatic" to 1, 5, 9, 11 and others
--Increased multicast rate to 11 and 5.5
--Transmitter power 100%
--Interference Robustness enabled here
Thanks to Joe for suggesting Air Traffic Control widget to check your signal strength.
http://www.apple.com/downloads/dashboard/networking_security/airtrafficcontrol.h tml
It shows 2 neighbors on channels 1 and 6, so I put ours on 9. I hypothesize that it's a 2.4 ghz phone or other device.
What more can I do?
Thanks in advance for your help.
PB G4 17 inch; TiBook; iMac Mac OS X (10.4.8) 1 gig RAM

Did some more sniffing ,^) and came up with these tools for detecting signal strength, including 2.4 ghz interference sources:
This one looks to provide less information, but it doubles as a wifi ap finder:
http://www.macworld.com/2004/05/secrets/maygeekfactor/
http://www.smartid.com.sg/WiFi_Detector.shtml
http://usatoday.jiwire.com/metageek-wi-spy-product-review-1.htm
(they have a Mac version: http://www.metageek.net/index.php )
Hope this helps.

Major sudden drop in infinity speed - bt issue???

Is anyone else having problems? I am on Ingrebourne exchange and just noticed my download speed has collapsed. Getting between 0.5 and 2 megabits. Upload seems unaffected at 9 mbits. Usually pull 36 megabits download speed so I assume some outage with BT. Although service status shows no issues , at least not yet!
Cheers
Wayne

It's back to normal now. Must of been BT fiddling

Please, help! suddenly missing all the files in a almost finished movie..

I quit FCPro X normaly before I close the macbookpro. (bad expirience if I don't do that)
After restarting FCPX the next day I could work in a other project/movie as usual.
But by switsching tot another, almost ready project/movie, I miss ALL the clips while the timeline is o.k. with the sound playing.
What can I do because i did not found a search-function to re-connect missing media als in FCE4.
Any helpfull sugestions?
Thanks!
Bruce

I'm sorry to say you are experiencing a problem that might not have an easy solution. Apple has not provided a reconnect/relink media feature in FCPX, which is what you seem to need. It does seem that something did touch your original media files and did something to them. But I can't imagine what; FCE4 is non-destructive and wouldn't modify source media even if you did use it. You didn't move the media, or change any names, did you?
How many clips do you have in the timeline? If they aren't a huge amount, there might be a workaround which involves opening each timeline clip (using the "open in timeline" command) and then replacing the contents with the original media clip. You drag the original clip on top of the missing clip so that it turns white, and then in the pop-up, choose "Replace." Apparently this will fix the timeline clips.
Someone else suggested an easier (but more dubious) fix -- select (in the finder) all your original clips that are used in the timeline; drag them over the timeline but don't actually let go of the mouse. Then, move the mouse out of the timeline back to where the clips lived and let go of the mouse (so nothing actually occurred). For someone, this fixed the problem.

PLEASE HELP! Suddenly AE does't start anymore.

It doesn't start from one day to another. I deinstalled AE and made a new installation. Version 11.0.4 but it doesn't work also.
The programm do not open.
I use Mac Pro, 3,5 GHz-Core Intel Xeon 5, 16GB, AMD FirePro D500 3072 MB, OS X 10.9.5
I get always this error message.
Process:
After Effects [1506]
Path:
/Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/After Effects
Identifier:
com.adobe.AfterEffects
Version:
11.0.4 (11.0.4)
Code Type:
X86-64 (Native)
Parent Process: launchd [141]
Responsible:
After Effects [1506]
User ID:
501
Date/Time:
2014-12-01 13:58:42.811 +0100
OS Version:
Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: BB626BD0-28BC-B02E-3591-FAE101141E8C
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGABRT)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
VM Regions Near 0x20:
-->
__TEXT
0000000100000000-0000000100004000 [   16K] r-x/rwx SM=COW /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/After Effects
Application Specific Information:
abort() called
I can send the whole one if needed.
Thank you for your answers!

Did you recently install Yosemite?   Did you do a manual update to AE 11.0.4? You might want to give this a close read:
updates for Adobe Media Encoder, Premiere Pro, After Effects, Prelude, Audition, and SpeedGrade

Please help cure sudden drop in BB speed

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