Please help cure sudden drop in BB speed

Hi,
Following the advice of a BT Openreach engineer I recently installed a new Home Hub 3 modem - the engineer was upgrading my old phone socket to a new 'dual' ADSL/Phone socket and installing new cabling to the telegraph pole outside our property).
Initially I was getting very good BB speeds (for this area) of around 4-5 Mbps however a week ago the speed dropped overnight to about 1.8 Mbps, with many web pages taking significantly longer to load - ironically BT pages seem to take the longest now.
I reset the modem with the hope that the speed may pick up again but 5 days on and the speed is still only around 1.93 Mbps. I ran the BT Speed Test using the following computers (one at a time) connected directly via ethernet cable to either the HH3 GigE socket or the regular Ethernet socket:
MacBook Pro
Samsung Notebook
MacBook Air
iMac
Mac Pro
I also ran the same test using WiFi to include iPad and iPhone - same speed results. Nothing else was connected at the time of the tests, not even the phone.
It seems the problem isn't my computers but the modem as the speed coming into it from the exchange is pretty high - 7.26 Mbps.
Any help or advice on how to get my BB speed back to what it was previously would be greatly appreciated.
Chris
my speed test results:
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 5 days, 16:22:50
Downstream: 7.094 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 6.2 dB / 22.0 dB
Line attenuation (Down/Up): 34.7 dB / 20.0 dB
Output power (Down/Up): 19.8 dBm / 11.9 dBm
FEC Events (Down/Up): 0 / 3
CRC Events (Down/Up): 6981 / 64
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 9513 / 0
Error Seconds (Local/Remote): 5959 / 50
Download speed achieved during the test was - 1.93 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
And these are the speedtester.bt.com results:
Your DSL Connection Rate :7.26 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Solved!
Go to Solution.

Welcome to this forum.
Your IP profile is stuck at 2Mbs.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to reset it for you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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    It's wireless so thought there must be some interference somewhere.  I've installed inSSIDer 3 to check for other router interference and there isn't any (I'm the only one on channel 6).  I've restarted everything a number of times and given it weeks to pace. I've switched off everything that uses the router and even sat right next to it but all to no avail.  The speeds just won't budge from these new low speeds.  I've ethernet attached and run tests and it looks fine - 53.5Mbps upload which is great.   So the problem is somewhere between coming into the house and my laptop.   I thought it might be a problem with my wireless adapter but the problem is the same on another couple of laptops and a desktop.  Even the iPod has slowed down.
    I have found an uknown device on the wireless and every time I delete it it just comes back but I did manage to remove it for a few minutes - enough time to run the test - and the speed problem was stilll there.  I've looked at entries for this strange uknown device but as I said above, the discussion just dwindled into nothing without resolution.  I tried the sugggestion to limit access to the internet for this device but it didn't seem to help.  It may be a red herring anyway although the mac address doesn't seem to match anything in my house. An internal device to the router maybe?
    Anyway - I'm getting more and more frustrated as I've seen what speed is possible and I want it back !!!
    So - any help would be hugely appreciated

    Sorry - yep I meant download.  I was in a bit of a hurry and went off piste.
    I have been so close to the router with my laptop that I could have rested it on the router.  However, I will go round one more time to see if there is something that we started when it all went wrong such as a new device of some kind.  Clutching at straws but worth a try. It might be that an old device has gone bad so I'll do what I can with those (switching things off).
    yep rebooted router a couple of times and allowed a few weeks for it to settle.
    inSSIDer shows strength fluctuating between -48 and 50 although I dimly recall that it was -42 when I was getting the good speeds.  Hub claims 130Mbps and device claims 54Mbps.
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    Thanks for the sugggestions - very welcome ...

  • Please help: Chronic Airtunes Drop-outs/2.4 Ghz Interference

    For several months, I have been battling interference with airtunes/AX, which is now so bad that it's barely usable. The music stops/starts constantly, and sometimes iTunes just stops. The signal strength indicator (normally 4 bars) jumps all over the place, going down to 3 and 2 bars. I used the same equipment set-up for over a year with excellent results until several months ago.
    Here's the setup:
    Airport Extreme connected to DSL router; Firmware: 5.7
    Airport Express1 connected to stereo; Firmware: 6.3
    Airport Express2 connected to USB printer; Firmware: 6.3
    The AXes are set up to join the Airport Extreme network
    3 Macs are on the network, and all experience the same symptoms. Powerbook1 (PB1) runs 802.11g; PB2 and iMac run 802.11b. PB1 has Interference Robustness enabled; the others don't support it. It seems to help slightly. No microwave or other Apple-defined interference source near any of the airport base stations.
    PB1 is 24 feet from Airport Extreme and 20 feet from AX1
    PB2 and iMac comparable distances.
    I've been at the Genius Bar and have tried these things at their suggestion, and none have made a perceived difference.
    -Turned off IPv6
    -In Airport Admin Util:
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    --Increased multicast rate to 11 and 5.5
    --Transmitter power 100%
    --Interference Robustness enabled here
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    It shows 2 neighbors on channels 1 and 6, so I put ours on 9. I hypothesize that it's a 2.4 ghz phone or other device.
    What more can I do?
    Thanks in advance for your help.
    PB G4 17 inch; TiBook; iMac   Mac OS X (10.4.8)   1 gig RAM

    Did some more sniffing ,^) and came up with these tools for detecting signal strength, including 2.4 ghz interference sources:
    This one looks to provide less information, but it doubles as a wifi ap finder:
    http://www.macworld.com/2004/05/secrets/maygeekfactor/
    http://www.smartid.com.sg/WiFi_Detector.shtml
    http://usatoday.jiwire.com/metageek-wi-spy-product-review-1.htm
    (they have a Mac version: http://www.metageek.net/index.php )
    Hope this helps.

  • Major sudden drop in infinity speed - bt issue???

    Is anyone else having problems? I am on Ingrebourne exchange and just noticed my download speed has collapsed. Getting between 0.5 and 2 megabits. Upload seems unaffected at 9 mbits. Usually pull 36 megabits download speed so I assume some outage with BT. Although service status shows no issues , at least not yet!
    Cheers
    Wayne

    It's back to normal now. Must of been BT fiddling

  • Please, help! suddenly missing all the files in a almost finished movie..

    I quit FCPro X normaly before I close the macbookpro. (bad expirience if I don't do that)
    After restarting FCPX the next day I could work in a other project/movie as usual.
    But by switsching tot another, almost ready project/movie, I miss ALL the clips while the timeline is o.k. with the sound playing.
    What can I do because i did not found a search-function to re-connect missing media als in FCE4.
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    Thanks!
    Bruce

    I'm sorry to say you are experiencing a problem that might not have an easy solution. Apple has not provided a reconnect/relink media feature in FCPX, which is what you seem to need. It does seem that something did touch your original media files and did something to them. But I can't imagine what; FCE4 is non-destructive and wouldn't modify source media even if you did use it. You didn't move the media, or change any names, did you?
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  • PLEASE HELP! Suddenly AE does't start anymore.

    It doesn't start from one day to another. I deinstalled AE and made a new installation. Version 11.0.4 but it doesn't work also.
    The programm do not open.
    I use Mac Pro, 3,5 GHz-Core Intel Xeon 5, 16GB, AMD FirePro D500 3072 MB, OS X 10.9.5
    I get always this error message.
    Process:    
    After Effects [1506]
    Path:       
    /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/After Effects
    Identifier: 
    com.adobe.AfterEffects
    Version:    
    11.0.4 (11.0.4)
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [141]
    Responsible:
    After Effects [1506]
    User ID:    
    501
    Date/Time:  
    2014-12-01 13:58:42.811 +0100
    OS Version: 
    Mac OS X 10.9.5 (13F34)
    Report Version:  11
    Anonymous UUID:  BB626BD0-28BC-B02E-3591-FAE101141E8C
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGABRT)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
    VM Regions Near 0x20:
    -->
    __TEXT            
    0000000100000000-0000000100004000 [   16K] r-x/rwx SM=COW  /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/After Effects
    Application Specific Information:
    abort() called
    I can send the whole one if needed.
    Thank you for your answers!

    Did you recently install Yosemite?   Did you do a manual update to AE 11.0.4?  You might want to give this a close read:
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