Please note that the quote/cart has already been placed as an order and cannot be modified.

Question

Hi All,
Currently we are trying to create an istore order and while doing so when we add an item to the cart, the shopping cart throws the error "please note that the quote/cart has already been placed as an order and cannot be modified". This is happening with a particular user alone. We had created an order earlier and this got converted from quote to order. Now when we created a new one this error is appearing. Also  there are no records in the table IBE_ACTIVE_QUOTES_ALL for that user for any active carts.  Please provide the suggestions. I have cleared the cache bounced the istore server and logged out and logged in and still the issue is existing.
Thanks

Answer 1

Hello,
Please confirm there is no active cart
Confirm data in ibe_active_quotes_all 
SQL>select active_quote_id, order_header_id, quote_header_id
from ibe_active_quotes_all
where party_id = &partyid
and cust_account_id = &cust_id;
To get values -
select customer_id from fnd_user where user_name = <iStore username >    ==> value 1
select person_party_id from fnd_user where user_name = <iStore username>
select object_id from hz_relationship where subject_id = <above person_party_id>
select cust_account_id from hz_cust_accounts where party_id =<above object_id>   ==> value 2
Confirm data is in synch in the Quoting table aso_quote_headers_all :
SQL> select order_id from aso_quote_headers_all
where quote_header_id = &from above;
If an active cart is found you can delete -
delete from ibe_active_quotes_all where party_id = <value 1> and cust_account_id = <value 2> and record_type= 'CART';
>> this will remove the active cart of the user, hence you can proceed with next cart.
Reference related discussion:
How To Delete Active iStore Shopping Cart For An User (Doc ID 1261926.1)
Thank you,
Debbie