Please refund my Money!!!!
Tried to buy a $500 vacuum from Best Buy online in Jan 2014… delivery was promised no later than 2-3-14. UPS lost, broke, or did whatever to the vacuum, but failed to deliver it to me and have acknowledged to Best Buy the vacuum never left their Ontario where house! Best Buy still refuses to refund my money or ship me a new vacuum! What ever happen to customer service at Best Buy? I just want my freaking money back so I can buy a vacuum somewhere else. I worked hard for my money & entered into a contract in good faith with Best Buy… they have failed to honor the contract, give me my money back! Don’t order anything from this company! They will steal your money, like they have mine! Their idea of customer service is to put you off two weeks at a time! I spoke with an “escalations agent” who refused to allow me to speak to her supervisor and hung up on me! This is why I am so furious with this company! You cannot treat customers like this! If I owed you money you would charge me interest! If I ever get my money back do you think they will give me any interest for tying up my money? Give me my freakin money back! I am not asking for anything extra! You have far lost me and my family/friends as a customer. Just give my money back! I am a treasurer for a very large labor association you can bet I am sharing with anyone who will listen to how Best Buy treats their customers!
Hi footblfuru, and welcome to the Best Buy forum,
I am very sorry for any inconvenience you have endured while trying to order a vacuum on BestBuy.com, which is intended to be an easy experience for our customers. It is understandable why you may feel frustrated at this point, especially if you ordered the vacuum in January. Unless the vacuum is on an extended backorder, it should not take this long for an order to be shipped and delivered. This is not the level of customer service that Best Buy strives to provide.
It might seem easy enough to just ship another vacuum or issue a refund, but there are processes we must follow when it is reported that a product has not been delivered. Those processes allow us to determine exactly what happened and then decide what course of action to take. We may need to speak with UPS or the warehouse where the order was shipped from before a decision is made, which may take some time, but we obviously do not want you to have to wait any longer than you should. If it is determined that the order never left the warehouse, then I would think we should be able to reship the order or issue a refund.
With that being said, I am going to send you a private message so that I can gather a bit more information and further discuss the issue with you. You can check your private messages by logging into the forum and clicking on the yellow envelope icon at the top of the page.
Thank you for reaching out to us.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message
Similar Messages
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Wrong payment, Please refund the money to me!
Der Skype,
Hello, I didn't purch package, Why charge me CAD30.48???????????
I remember that years ago, I had a skype, and always been keeping charge from my visa card. I hate it!!!!
Then I closed that account.
after one year, my friends suggested me use skype again, and I opend nother account, but now it's the same thing, same problem. SKYPE wrong charge my credit card, and I can not find anybody to fix the proble. I very upset about that. Skype, Such big company, so many years still haven't fix the problem. I feel not safe to use skype anymore. NO Trust!
Please refund the money to me. I will close the account. The wrong charge information as below:
Skype Name: [---]
Product name: 15% discount, Package
Total amount: CAD30.48
Transaction date: Jun 3, 2013
Order number: [removed for privacy]
Order status: Delivered
I did not purchase as above. It's totally wrong charge! Please refund the money to my credit card. I am will not accept the amount.
Thank you!
Thank you.Hi, zdtour, and welcome to the Community!
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!
If the charge you report is a fraudulent charge, the next step is to change your Skype account and payment method account passwords immediately if you have not already done so. As a proactive measure, you may also wish to run your preferred anti-virus/malware/spyware software using the most recent virus signature files available.
Then, if you can not cancel the errant subscription yourself in your account, you will need to contact Skype Customer Service for further assistance. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
Mariah Carey CD I ordered in May, I never received it. Please refund my money.
I have been an active member on these boards. I have read as much as I can and I write from time to time. I have been so busy in my life as well. In the process, I did not remember my Mariah Carey CD I ordered. I never got it, but have received everything else. I have as I said been so busy. I wound up buying the Mariah Carey CD in person, but not sure how to proceed. I never received the item in the mail. I did contact Best Buy for a full refund. I paid using PayPal with my credit card. I would appreciate at this point a full refund. I did though receive all my other items I ordered, but not the Mariah Carey CD. Please refund my money for this Mariah Carey CD. I also never meant to take so long. I have been busy. Please refund in full my money for the Mariah Carey CD. A refund only. Thank you.
Hello there sharistein,
I hope you are doing well and I’m glad to see you’ve continued to participate on the forum! With everyone’s busy schedules, it can be difficult to remember what we have and have not taken care of.
It seems you posted in regards to the Mariah Carey CD in the end of May, which Alex responded to. You can review your post here. I am sending you a private message to follow up with this post. You may view this private message by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message -
Please refund my money | Browser Update
You should have told me you didn't support my browser before you took my money.
Waste of time and seems like a big data mining exercise.
You should have told me before. I have Safari 4.1.3
Thanks.As Pat indicated you will likely want to contact our support team if you wish to request a refund. You are welcome to follow the process documented at Return, cancel, or exchange an Adobe order | North America - http://helpx.adobe.com/x-productkb/policy-pricing/return-change-orders-north-america.html# main_I_d_like_to_cancel_my_online_subscription to request a refund as well.
Please feel free to respond to this thread if you are in a different country/region and I can look for the relevant document. -
I have just spent 2 hours down loading Ministry of sound the latest collecting on my husbands nano i pod,only to find nothing is on it.So cross. I would like a full refund please.A not happy customer. A UPTON
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer. -
downloaded new software and still can't open files
Hi [email protected] ,
In order to read the PDF file, you need to download and install Adobe Reader. Please download it from the link below:
http://get.adobe.com/reader/enterprise/ -
HT3702 You have billed me twice for a zinger purchase please refund my money back in my card
You have billed my card twice for a zinger purchase please fix the problem up ASAP
ArthurWe have done no such thing.
We are all itunes users just like you.
Click Contact Us at the bottom of the page, and contact itunes support -
HT1541 can u please refund the gift card money
hi..i have sent itunes gift card (15 £) to my friend very old email account which he is not using for few years. he tried to open his email many times, but its not working. what shall i do now. can u please refund the money. pls help.
Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
You could see if you can resend it to their correct email address : http://support.apple.com/kb/HT1541
And if that doesn't work then you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Today I bought app call starsports app and now I can open app and email to starsports they say not for Canada I ask my refund but they ask me to go with iTunes support team...please can you refund my money back in my account
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Today I bought app call starsports app and now I can open app and email to starsports they say not for Canada I ask my refund but they ask me to go with iTunes support team...please can you refund my money back in my account..
Welcome to the user to User Technical Support Forum provided by Apple.
For your issue.. Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
and it doesnt work and it keeps crashing and i sent a report to itunes so they can refunde my money back but they wont answer me back please help me
We are all itunes users just like you. We cannot refund anything.
There are no refunds, but you can try contacting itunes support. Click "Support" at the top of this page, then click the link under "Contact Us" -
I just purchased Export PDF to Excel and it does not export anything usable. Your terminology should not be "export" but paste image, which is of no value. Please cancel my account and refund my money. What a shame you would advertise this as a product.
Hi pgrillo,
I'm sorry that you're disappointed with your ExportPDF subscription. I checked your account, and see that the order is still processing. As such, I'm unable to cancel it for you myself. However, a Customer Care agent can take care of your cancelation/refund quickly. Here is the contact information: Contact Customer Care. Click Still Need Help? Contact Us at the bottom of the page to find both phone and chat support options.
Best,
Sara -
i had purchased iphone 6 from the online store and i had peid the full amount by using my cc , i had noticed now that the order get cancelled as its out of quantity , could you please assist me to refund my money back to my cc !!
I am going through the same process! It is a nightmare doing anything with adobe. They make it as difficult as possible to get a refund and keep asking me if i want anothe program instead of a refund. They are making me jump through all kinds of hoops to get the refund and refuse to call me. They have ZERO customer service and the only reason they stay in business is because they have no real competitors. It's a shame, but I suggest you reprot them to the Better Business Bureau. I did.
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I purchased Infinity blade befor long time and now I want to download it Again but it ask me to purchase it again so Please help me or Refund my money !!?
Do you live in a country that allows redownloads of movies?
Learn more about which content types are supported for iTunes in the Cloud by country, as well as where iTunes Match is available. -
Hi ,
I bought Mountain Lion, expecting it to download overnight , it hasnt , its not even in my downloads waiting to be activated . Lion was downloaded overnight and waiting for me to use the next day , and basically, this is the first time Apple has disappointed me .
Not interested in Mountain Lion any more , just want a refund .It downloads to your Applications folder. Did you look there?
We are not Apple. These are user forums. We can't refund your money. Contact Apple.
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