Poor data coverage, Amherst MA town center

Experiencing very poor data coverage, including regular texts, in downtown area of Amherst, MA.  Most of rest of town has good LTE coverage, but past couple of months signal drops to a 1G in the town center, and can rarely get any data to pass, sometimes even basic texts come back as undeliverable.  I have asked others and they say they have the same problem, so not just my phone (IPhone 5).  Being in public safety and working downtown this is a big issue.  It used to be much better coverage here.  I let it go for awhile thinking they were working on a  tower or something but it has now been a couple of months at least.  Looking for an official phone number or email to report it to Verizon but cannot find one.

    KindaUnhappy , I'm sorry you're having issues with your signal. I understand how frustrating it can be to have a phone and cant use the internet which is very important. I recommend power cycling periodically, performing a battery pull, clear the cache and browser history periodically, and close apps your not using daily. I will list steps below. Are your issues occuring inside or outside? Have you every performed a  hard reset on your phone?
1) Steps to clear cache/browser history http://tiny.cc/k6jwkw
2) Steps to clear temporary internet files http://tiny.cc/p7jwkw
3) Steps to perform a factory rest http://tiny.cc/b9jwkw
Please let me know if the above steps help resolve your issue.
KinquanaH_VZW

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