Poor Speeds for Entire Street Needs Fixed

Question

Hi everyone, new to the forums and posting on behalf of BT Infinity users in my street and village in Inverallochy NE Scotland. Our exchange, Inverallochy was upgraded to fibre in November last year and ourselves along with a number of household in our street signed up to "super fast broadband". We thought we were alone when we failed to reach the BT Infinty speeds that we had been sold. We should get download 70 and upload 30. We have never achieved anything better than 40 and 7. We have had two engineer visits and a third scheduled for this Friday. 1st visit was a no show, 2nd was a very helpful engineer whom changed the master socket but said the fault was outside some where and he would have it fixed next day, that was two weeks ago, so after various follow up calls we have another visit this Friday. Through the power of social media however we discover that we are not alone in having the same issues within our street. Slow speeds and various engineer visits to households. The BT Openreach van has been here many times, but we are all still experiencing low speeds. Unfortunately we all feel that BT is not seeing the bigger picture in that we are all having issues and that there must be a common issue somewhere in our exchange or street cabinet. It is street cabinet 3. As much as we all felt that the BT helpline was initially helpful we all now feel that we are being fobbed off as we are not seeing any improvement. The reason for this post is to hopefully have someone collate all the issues at this exchange or cabinet and then do something about it. For me we are paying Infinty 2 prices but at best only getting Infinty 1 speeds, so I and the rest of my street should be getting refunded for this failure to provide the agreed service. Look forwards to people's thoughts and any respond from BT on this. Many thanks. Residents of Corn Road Inverallochy.

Answer 1

Hi, here are the speeds, i have attached four screen dumps that i have collected since joining BT Infinity. You could say i was perhaps expecting issues!
one showing the speed when joined, one showing the speed a week after connection, third showing reduced speed following an engineer visit and the final one taken today that shows a massively reduced speed. albeit that when i checked the home hub is has speeds of 47 Up and 7 down. As you can see getting gradually and then suddenly worse. I'm a bit worried about the one i took today!