Popup/Alert for Agent UCCX 9 - CAD

Hi
I have a contact center scenario where callers will hear a message 'Welcome to .. and enter account number..."
Existing customers can type in their acct ID and follow the prompt to check balance, etc from SQL database 2012.
also at the end it will give them an option to speak to an agent for further queries,
When they select the option to connect to an agent, I Want the agent to be notified using a popup with the
previously entered account number (so the agent can quickly search the customer detail while accepting the call)
or the relevant data about the customer (such as first/last name etc.), so the agent can great him properly with
his/her name.
Is this possible with UCCX 9 - CAD or may be with UCCX 10 - Finesse or with any other third party application
Thanks
shameer

Right before the caller is transferred to an Agent (before the Select Resource Step in most cases) use the Set Enterrprise Call Info Step (Expanded Call Variable Tab) to pass the Variable value on..check out the screen and let me know if this helps..

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I am unable to create user in the database , I can connect to sqlplus as sysdba
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Error in identifying , check alert for more details :
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1> env |sort
COLORTERM=gnome-terminal
CVS_RSH=ssh
DBUS_SESSION_BUS_ADDRESS=unix:abstract=/tmp/dbus-YFSE8cCveS,guid=1736156c077604e0df1154004fe9c3bb
DESKTOP_SESSION=default
DESKTOP_STARTUP_ID=
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GDM_XSERVER_LOCATION=local
GNOME_DESKTOP_SESSION_ID=Default
GNOME_KEYRING_SOCKET=/tmp/keyring-C6CnCJ/socket
GTK_RC_FILES=/etc/gtk/gtkrc:/home/oracle/.gtkrc-1.2-gnome2
HISTSIZE=1000
HOME=/home/oracle
HOSTNAME=localhost.localdomain
INPUTRC=/etc/inputrc
KDEDIR=/usr
KDE_IS_PRELINKED=1
KDE_NO_IPV6=1
LANG=en_US.UTF-8
LESSOPEN=|/usr/bin/lesspipe.sh %s
LOGNAME=oracle
LS_COLORS=no=00:fi=00:di=00;34:ln=00;36:pi=40;33:so=00;35:bd=40;33;01:cd=40;33;01:or=01;05;37;41:mi=01;05;37;41:ex=00;32:*.cmd=00;32:*.exe=00;32:*.com=00;32:*.btm=00;32:*.bat=00;32:*.sh=00;32:*.csh=00;32:*.tar=00;31:*.tgz=00;31:*.arj=00;31:*.taz=00;31:*.lzh=00;31:*.zip=00;31:*.z=00;31:*.Z=00;31:*.gz=00;31:*.bz2=00;31:*.bz=00;31:*.tz=00;31:*.rpm=00;31:*.cpio=00;31:*.jpg=00;35:*.gif=00;35:*.bmp=00;35:*.xbm=00;35:*.xpm=00;35:*.png=00;35:*.tif=00;35:
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OLDPWD=/home/oracle
ORACLE_HOME=/home/oracle/app/oracle/product/11.2.0/dbhome_1
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PATH=/usr/kerberos/bin:/usr/local/bin:/usr/bin:/bin:/usr/X11R6/bin:/home/oracle/bin:/home/oracle/app/oracle/product/11.2.0/dbhome_1/bin
PWD=/home/oracle/app/oracle/product/11.2.0
SESSION_MANAGER=local/localhost.localdomain:/tmp/.ICE-unix/12103
SHELL=/bin/bash
SHLVL=2
SSH_AGENT_PID=12142
SSH_ASKPASS=/usr/libexec/openssh/gnome-ssh-askpass
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TERM=xterm
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-rw-r----- 1 oracle oracle 9748480 Jun 30 00:53 /home/oracle/app/oracle/oradata/orcl/control01.ctl
-rw-r----- 1 oracle oracle 9748480 Jun 30 00:53 /home/oracle/app/oracle/flash_recovery_area/orcl/control02.ctl
3>
SQL> show parameter control_files;
NAME TYPE VALUE
control_files string /home/oracle/app/oracle/oradat
a/orcl/control01.ctl, /home/or
acle/app/oracle/flash_recovery
_area/orcl/control02.ctl
4>
SQL> startup
ORACLE instance started.
Total System Global Area 839282688 bytes
Fixed Size 2217992 bytes
Variable Size 494929912 bytes
Database Buffers 339738624 bytes
Redo Buffers 2396160 bytes
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Popup/Alert for Agent UCCX 9 - CAD

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