POV is stuck for some users in Smartview 11.1.2

A couple of my users go into Excel, log into their Smartview connection and try to perform a Manage POV function. When they do so, various aspects such as Custom 2 and Entity are filled in whereas mine are set to [None] (which mine is functioning properly). When they double-click to change the POV detail in one of the dimensions, it displays an error "Function parameter is missing or misspelled" and they are unable to change any of the settings in their Manage POV function. I know these settings should be pulled from Reporting, so I had the user go in and open up a report from workspace and change their POV around. We were able to get the Custom 2 to now display [None], but Entity is still populated with a value and they still receive the "Function parameter is missing or misspelled". We also tried to change this via Ad hoc but were unsuccessful as well.
I connected to the user's machine and logged into the Smartview connection on his sheet and my POV shows correctly, but when we disconnected and had him log back into the Smartview connection on the sheet, the same problem still exists. The Entity is still showing populated with a specific value. We would like to get this reset to [None] but I am unable to figure out how to do so.
Any help would be greatly appreciated.

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