Power on issues- HP service resolved

For about a year now I've been having an intermittent problem with my e9250t Pavilion not always booting to Windows after a cold start. Sometimes the computer would start fine, and once in a while it would hang at POST, but the majority of my experiences were the computer hanging at the HP logo screen and never booting Windows. Shutting off the PC and turning it back on two or three times was usually required to get to Windows. There was a simple work around for this problem: i rarely turned the computer off and used sleep mode when I did. Other than this issue, this PC has worked flawlessly for me. My extended warranty expires in a few months, so I decided to see if HP Tech Support could diagnose my problem. I spent a couple of hours on the phone with a very helpful agent but we failed to identify the problem. HP called me back several times over the next few days with a few other ideas to try but nothing resolved the issue.
My warranty called for in home repair, but because the specific problem couldn't be identified, they wanted me to ship the PC to their service center. They sent a sturdy box and packing material and paid for 2nd day air service both ways. They sent e-mails when the computer arrived and a two week suggested return date. Two days later, another e-mail reported the computer had been repaired and was on its way back. It was gone just 8 days. The problem turns out to have been the nVidia 220 video card. They replaced the card and updated the BIOS. And much to my delight, they did not do a factory reset. The computer now turns on perfectly.
I thought it was important to share a positive tech support experience.

Hello lagrena,
Welcome to the HP Consumer Support Community.
This is a peer-to-peer community for customers to connect and share solutions regarding their HP products. It is not a venue to contact HP directly. If you have additional or direct feedback for HP about their products or services, please use the link below for alternate contacts.
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
Thank you.
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
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Similar Messages

My Time Capsule has just failed, 2 months after the end of 12m warranty. same old known power supply issue, "just unlucky" says my local Apple service center. ***?

i bought a 2TB Time Capsule in Sep 2010. its just failed last week, less than 2 months after the expiry of the 12month warranty.
and 3 months after the end of Apple's offer to replace all the many Time Capsules that have failed previously due to this same fault.
nice timing guys.
"yeah, its dead. same old known power supply issue", says my local Apple service center, "just unlucky".
huh? "unlucky"? you sell products with known defects, and when it fails i'm "unlucky". nice.
"OK, anyway, how much to fix it ?", i ask.
"you can't fix them, its closed", is the reply, "you have to buy another one".
"hmpf. OK, how do I get my backed-up data off it ?"
"you can't. we could try break it open and recover the hard disk i guess, but no guarantees we'd get it, and you'd have to pay for us to do that, whether it works or not of course".
"er.... is there a hidden camera in here? are we on TV? you can't be serious ? ..and this piece of garbage is what i've been using for a secure backup of my precious, irreplaceable, priceless personal data ???"

ceeb28744. Welcome to the Apple Users Support Community. Sorry to hear your TC died! You said it was a 2TB so I would guess it be the model A1355/MB997LL/A or MC344LL/A. Believe it or not all users of these time capsules will eventually experience this problem like you have. There is a 99.5% (or better) chance that the only thing that is wrong with it is the internal power supply. If you will go to this site.... https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair and once there look over at the left side and you will find:
Apple Time Capsule Repairers and from that list you will be able to choose from a list of individuals that could repair your TC and have it returned to you fully operational again. The individuals on the list are hardware technicians and they can save you a lot of money and time.
Larry

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I have been attempting to get this fixed essentially since I purchased the laptop, however, after 3 technicians came to 'fix' the issue, it has not been solved. I have asked/suggested every time I have called the warranty line that the issue is the system board, and it needs to be replaced. Every time, they have refused to replace the system board, instead opting for other parts, some of which were on 'backorder' for over a month (remember, "Next Business Day Onsite Repair"). The difficulty in obtaining warranty service from Lenovo has caused me to only attempt to get this fixed when other issues pop up, as they have in this case. Frankly, this issue alone should have caused Lenovo to call this laptop what it is after warranty request #2, a lemon, and they should have/should send a replacement model. 3. 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I will speak for myself and say that I will almost certainly never buy another Lenovo product again, and will strongly encourage everyone I know to do the same - after recounting my issues with them.

Hey burgerbone,
Sorry to hear about your troubles getting your machine issues resolved. I am not sure of the onsite policy related to your symptoms but I will be happy to look into it for you.
Do you mind sending me a PM (Private Message) with your machine/case info?
Thanks!
Ty

Power Mac G5 DP1.8GHz - Bad Logic Board or Power Management Issue?

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Do I have a bad logic board? Bad CPUs? A power managment issue? A RAM issue?

Through my own trial and error troubleshooting, I have found the CPUs to be in good working order and the logic board passes the Apple Service Diagnostic every time. Despite the installation of numerous pairs of modules that worked in another DP1.8GHz, the computer has a RAM issue-it gives the "no good RAM" tone most of the time when it powers up (after a PMU reset it does not). Also the computer boots from disk or into Open Firmware but the disk utility can't see either hard drive so I may have a bad SATA controller.

Hi, my product is under warranty and has a power button issue. Greek dealer doas not support it becouse I bought it from the us. wharT shall I do.Thank you

Hi, my product is under warranty and has a power button issue. Greek dealer doas not support it becouse I bought it from the us. wharT shall I do.Thank you

It can only be serviced in the country where it was originally sold. Take it back to the US or send it to someone you know there to take it in for service.

Laptop Power on Issue

Dear All, I have a critical problem with HP Probook 640 G-1 it has power on issue. When I Press Power button neither power on nor display.I Swap Processor and RAM with a good one,I have replace motherboard with new one but issue is still no resolved.I disconnect all components Optical drive, Wi-Fi card, RAM, Battery, Keyboard Wi-Fi, volume buttons. Even processor.One more thing when I connect Power adapter (Charger) Power LED blink for a second and then turned off but this blink only happen when battery not connected when battery connected even blink is not happen. Waiting for good response please do need full. Thanks and regards Muhammad Sohail

Did you try downgrading to 3.11 to see if that helps ? Looks like other people may be having similar issues - see the later posts in this thread here .
That was originally about a issue with suspends on 3.11 i386 only that was fixed in 3.12. But the last few posts seem to indicate a different issue that started with 3.12.

AR invoice issued from Service module with approval procedures

When an AR invoice is issued from Service Call tab, due to the reason that we require approval, when the invoice is approved and added, the AR invoice is not captured in service call tab as a linkage. Is this the limitation in Business one? Any ideas about how to resolve this issue?

hi,
It may be due to application error,
Check this Note 1052012 - Docs that need approval cannot be created from service call
[https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1052012]
Jeyakanthan

Win 10 Upgrade and Power Manangement Issues

I have an S230u Twist. After upgrading to Win 10 I have the following outstanding issues: The most problematic is that after the upgrade I have an issue with the unit going to sleep. Upon waking, the screen brightness resets to about 5%. It doesn't do this all the time but often enough be irritating. I've turned off adaptive brightness but this doesn't help. I've run System File Checker which made some fixes to corrupt files and this helped somewhat. Lenovo Solutions Center reports that the Power Management Software is not installed even though I 've upgraded the Power Management driver with the Win 10 version. I'm at a loss to know what to check next to fix this. The other issue concers the start menu - the "Most Used" doesn't seem to update with the Most Used programs I use (most which are on the Task Bar). Any support I can get on the Power Management issue would be most appreciated.

I spent more hours trying to resolve. Down loaded driver 355.60 Win 10 64 bit (355.60-notebook-win10-64bit-international-whql)Uninstalled current driver and software via device manager.Expanded the driver and ran setup. Performed a custom install without GF Experience. Install went through fine and rebooted after removing software.Came back up and continued install and completed with no errors. Ran device driver and confirmed driver installed. Set GoogleEarth to run with graphics processor.Everything seemed okay.Set desktop to include in notification tray and Display GPU Activity so I could see that GE was running in processorThen launched GE with 3 buidings and citties. Ran site seeing tour.Crashed after a couple of minutes with System_thread_exception_not_handled and rebooted. When it came back up I turned of to show in notification tray and turned off GPU activity.Re-Ran GE and it lasted a bit longer and then crashed with the same errorSystem_thread_exception_not_handled and rebooted. Would welcome any further help.

Heat, and Fans, and a Power Supply issue! Oh, My!

Hello,
My iMac G5 2Ghz (20") has been experiencing issues lately which I thought were resolved back when I brought it in for the "Repair Extension Program for Power Supply Issues". I took it to my local Apple Store and they replaced the power supply as well as my HD. The machine kept shutting off at random times as well as heating up, so it broke my HD after several months making me forced to bring it in. First and most importantly, the machine is producing a significant amount of heat which I believe is not normal, especially when doing simple tasks such as opening a file or folder on the desktop just after boot. I don't mean to complain about the heat, but the whole room is filled with hot air and it feels like somebody turned the heat on. I have several other Macs around my house and no two of them make as much heat as this one. (iMac G4 and eMac G4) The fans power on from time to time, but "rev up" when doing CPU intensive tasks. I understand the fans need to be at a higher speed, but they were never this high when I just used iMovie back in 2005 when this was new. Now, I know others have been having issues in these related areas as well, but is there anything else I can do. I have tried about everything, but I am just worried that power supply and HD will go again. Also, the highest inside temperature I recorded was "161.4°F". I thought that the normal temperature was "70°F", so if anyone could tell me that as well, it would be appreciated.
I have tried just about everything:
PMU/SMU reset
PRAM reset
reset-all
repair permissions
You name it, but fell free to reply with something new. (the fans are already clean)
Thank you.

Thanks for the reply. I at one point ran the hardware test using my installer disc and all was fine. It seems that the fans were actually running better when I booted from the disc which leads me to think it could really be partially a software issue. There is a possibility there is something corrupt in the system files, but I had to reinstall Mac OS X a few times due to them replacing my HD. It seems the computer runs cool with the lower versions of 10.4, but warmer with the higher versions of 10.4. It now makes sense because it shipped with a lower version and over time got worse with the higher versions. I am assuming that the people who got their power supplies replaced had the lasted update possible causing this issue. I cannot be 100% that it is software because I do not know exactly which system files run each hardware component. I am currently using the machine a lot and would not be too happy without it for about a week. (although, before the holidays come it may be best to bring it in before the holiday gift repair parade comes in!) Thanks again for the advice and if anyone owns this machine, feel free to share your message.

Power on-Power off issues with X200

I am having power up and power down issues with my Lenovo X200.
Prior to the immediate problem, I would experience occasional unexpected shutdown of the computer (I would hear a relay click when it happened), and on some occasions when I put it into hibernation, then power it back up later it would not resume, instead, it would restart with a new session of Windows.
About a month ago, it shut down while I was using it. I powered it back on, but it took a long time (nearly a minute) to get the “ThinkPad” initial boot screen, then the screen would be blank for about a minute, then I would get a screen that read, “Intel Management Engine BIOS Extension v 4.0.4.0007” and also “M.E Initializing……” That screen would show for about a minute, then I got another screen reading “Security chip is generating endorsement key pair. Please wait.” That screen would show for about 5 minutes, then it would read, “Generation failed!!!” for about 5 seconds. After that, it would boot to Windows (I am using Windows 7 Professional).
When I would shut it down, either in hibernate mode or full shutdown, after the hard drive icon stopped flashing (indicating it had shut down), the power icon, battery icon would stay on, and the “sleep” icon would flash. I would have to hold the power button down to turn those icons off; if I failed to do that the power would stay on until the battery completely drained.
I read something about the “Security chip is generating endorsement key pair” message so I went into BIOS and changed the security chip from “Active” to “Inactive”. However, when I would start the computer with the chip “inactive”, it would go first to the initial boot screen, then to the “M.E. Initializing” message, then the screen would go blank and remain blank, not ever booting to Windows. So I went back to BIOS and changed the security chip to “Disabled”. With it disabled, it will boot up, but still is very slow booting and I still get that “M.E. Intializing” message for about a minute, and also I still have to hold the power button down to power down the computer after I shut it down (or hibernate) with Windows.
The good news is that, after this started happening, I have not encountered an unexpected shutdown nor has it failed to resume the previous windows session if I hibernate it.
Any suggestions? Thanks in advance for your help.

The difference may be that the G5 iMac bus (where your fire wire plugs into the back) is a powered bus. What this means is the LaCie drive will "sense" the power from the bus and not turn off. The power it gets from the fire wire bus however may (is) not be enough to actually operate it, only leave it on. You still need to the drive into a power outlet.
In the LaCie manual (CD that comes with drive) and the FAQ section of LaCie's web page it states this as well.
What I do is manually turn the drive on when needed (performing back up or for scheduled back up). The LaCie drive should be quiet when not in use as it has no fan.
PS - try SuperDuper for backups, much better (IMHO) than Silverkeeper.

Since purchasing the Note 3 in October i have had nothing but issues. I went through all the steps and eventually I was sent a different phone, which was working for the most part until the recent upgrade. Now I am back to the old issues, no service, it a

Since purchasing the Note 3 in October i have had nothing but issues. I went through all the steps and eventually I was sent a different phone, which was working for the most part until the recent upgrade. Now I am back to the old issues, no service, it actually says not moblie network available, when everyone else in my family has coverage and are on my plan with iphones. I am missing text messages and dropping calls left and right. This is unacceptable for the cost of this phone and my service. I have did a hard reset etc. What else can I do??

Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

HT5219 it is frustrating that thunderbolt is not recognized while working in the windows 7 on MacPro - will this issue be ever resolved? if so when?

It is frustrating that thunderbolt is not recognized while working in boot camp windows 7 on MacPro - will this issue be ever resolved? if so when?

I second this question.

FV11 key combination issue - Materials - Services

Hi MM experts,
I am having problem while making the PO - Services.
We are separate POs for material & services.
FV11 key combination maintained for Materials : Plant/Vendor/Material
FV11 key combination maintained for services : Plant/Vendor/Materail Group
While making PO- Material, If select V1- Taxes conditions are coming - which is required & right
                                           If select V0 - Taxes conditions are not flowing
While making PO- Services, If select V1- Taxes conditions are coming & taxes are flowing in PO - which is required & right
                                           if select VO - then also same conditions are coming & taxes are flowing in PO
here my requirement is why services PO the V0 - taxes & tax conditions are flowing as maintained in FV11 key combination
pl help in arresting the Services-PO - Taxes & Tax conditions should not flow when we select V0.
thanks & regards
Srihari

hi
I think my query is not clear, i repeat the same.
1. I am maitaining Fv11 for Vat i.,e JVRD conditions, this will be triggered when i use V1 in while making PO- Materials, all the tax values ie., Vat amount is flowing in PO,
If I select V0, then the tax conditions are not flowing and values are nil. PO- Materials, all the tax values Nil, and the po value is without any Vat amount.
2. Similarly, I am maintaining FV11 for service tax ie., JSRT -10%, JEC1-2% & JSEC-1%, this will be triggered when I use S1 in while making PO-services, all the tax values ie., service, ec, sec cess amounts are flowing in PO.
If is select V0, then also the tax conditions are flowing in PO- services, all the tax values ie., service tax, ec, sec cess
I want the PO-Service, without any taxes, when I select standard Tax condition V0.
Pl suggest, do we have separate tax conditions for materials & services, meaning
V1 - taxes to flow in PO- Materials
V0 - Taxes not to flow in PO- Materials
S1 - Services taxes to flow in PO- Services
S0 - Services not to flow in PO- Services   -
> this is to be created new??????????
pl advise, how i over come the issue of services taxes flow in PO-Services.
pl help
thanks & regards
Srihari

Issue with services being published in SR

Hi Experts,
We have an issue with services being published in SR
1. Service is created and published from ECC to Service registry
2. End points are created in Soa manager
But the service state is shown as u2018Modelledu2019 instead of u2018Configured u2019 in SR
Thanks,
Sowmya.

Hi Sowmya,
If you want it to appear in the SR as 'Configured', change your procedure to as follows:
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- Configure endpoints in SOAMANAGER
- Then Publish Endpoint binding URL (as it appears in SOAMANAGER) in SR. You can do this Publishing in SOAMANAGER as well. The idea to configure the endpoint before publishing to get the 'Configured' state.
Some additional reading:
[http://help.sap.com/saphelp_nw73/helpdata/en/47/d38f14b8fc3c83e10000000a42189c/content.htm]
Regards, Trevor
Edited by: Trevor Naidoo on Jun 24, 2011 12:48 PM

How to change power state in a Service Profile Template

I'd like to change the setting "Power State" in a Service Profile Template. While I can change nearly every other aspect of the template, I can't find this in the UCS Manager GUI. Is this an immutable decision while creating the template? Can I change it via the CLI?

Hi Joernclausen,
What is the firmware version of your UCS?
From the CLI try the following and let me know if it works.
Go into the FI CLI and perform the steps below, ensure to enter your own template_name and select appropriate type of template followed by setting the power up or down
sj-ucs-r13-mon-A# scope org
sj-ucs-r13-mon-A /org # enter service-profile template_name initial-template
sj-ucs-r13-mon-A /org/service-profile # power up
sj-ucs-r13-mon-A /org/service-profile* # commit-buffer
sj-ucs-r13-mon-A /org/service-profile # power down
sj-ucs-r13-mon-A /org/service-profile* # commit-buffer
You may also be able to change the power state from the individual service profiles
Go to the service profile and use "Change Initial Power State" button for modifying the desired-power value.
see attached screenshot

Power on issues- HP service resolved

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