Pre-order is being axed...

My friend just got a call from bestbuy that his pre-orders for white one is no longer guaranteed and they are not sure when he will get it. He is very upset because most of other places are now even taking pre-orders for black ones. Basically, he was about to be screwed. He decided to get black one, but he is not very happy.
He ordered from different store and I ordered it from another, but what is going on with white ones...
I understand that apple is going to have low supplies, but canceling a reservation? that's cold. If I get this call, I would go crazy.

I have created an FAQ and just posted it here. This should answer your questions.
Will Best Buy® take pre-orders for the white iPhone 4?
No. We have stopped taking pre-orders for the iPhone 4 16GB White (SKU: 1039203) and iPhone 4 32GB White (SKU: 1049294). We stopped taking pre-orders for the white iPhone 4 after Apple stopped taking pre-orders to prevent customer disappointment if inventory is not available.
What if I already pre-ordered a white iPhone 4 at Best Buy®?
If you have already pre-ordered either the iPhone 4 16GB White (SKU: 1039203) or iPhone 4 32GB White (SKU: 1049294), then your pre-order is still valid. You will receive your phone once the store receives the product from Apple. This may or may not be on launch day, June 24th, 2010.
If I pre-ordered the iPhone 4 at Best Buy®, will I get it on launch day, June 24th, 2010?
This is not guaranteed and is completely dependent on how many the store receives from Apple. Any inventory received will be used to fulfill outstanding pre-orders in the order they were placed. For example, if the store has twenty pre-orders on launch day but only received fifteen phones from Apple, then the first fifteen pre-orders should receive their phone on launch day.
Will Best Buy® receive inventory of the white iPhone 4 on launch day, June 24th, 2010?
This is not guaranteed and is completely dependent on when the product is received from Apple. While we have ordered all versions of the iPhone 4 from Apple, we can only sell what we are provided with.
Will Best Buy® allow me to switch which particular iPhone 4 my pre-order is for?
Yes, assuming the pre-order is still open and not expired. Please bring your pre-order receipt into the store your pre-order was made at for further assistance.
Essentially, all existing pre-orders for the white versions will still be fulfilled whenever the store receives the inventory from Apple. We do not know when that will be exactly. Any store system showing iPhone 4 inventory is only what we ordered. This does NOT mean that Apple will provide us with that many on launch day.
I hope this helps!
Jacob|Web Planner | Best Buy® Corporate

Similar Messages

Online pre-order never made it to the store

Hi BBU,
I placed an online pre-order for the "guilty gear xrd sign limited edition" for ps3 (sku: 9317061) on 11/20/14. A few days later I needed to change the payment method, but couldn't, so I had to place a new order for the same item on 12/11/14, and cancel the old order. For both orders I selected to have the item sent to Store 513 (Northlake, GA) for pick up.
On the 22nd I received an email stating that the item would be ready for pick on the 23rd, which was the official release date for the game, but when I went to the store to pick the game up it wasn't there and nobody knew what happened to it. While I was still in the store I called the "888 best buy" number to see if I could get any information from them. They spoke to one of the associates in the store, who then told me that they would try to find out what happened to the item, and see if they could order a replacement. They said that they would call me later to update me on the situation, but they never called back. Later that day I called the 888 number again and the person I spoke to was able to contact the store again to try and get the situation sorted out. I was again told that the store would give me a call with more information, but that call never came.
The next morning, 12/24, I received an email stating that the item was going to be available for pick up, and as of writing this the order status still shows "ready for pickup." This time I called the store to verify, and once again they told me they didn't know where the item was or what happened to it. I then called the 888 number to see if I could get any information from them, but the person I spoke to was rude and barely let me finish explaining the situation. When I was finally able to finish explaining she simply told me there was nothing she could do since the item is out of stock, and I should just cancel the order and buy it somewhere else.
I don't know if the order can be replaced, but I just wanted to know if I could get a more definitive answer from someone about what happened to my item so I can prevent this from happening again.
Thank you

Hi kitlink,
Admittedly, I’m not too familiar with Guilty Gear Xrd –SIGN-, but I’ve seen a decent amount of posts about it! I know the Limited Editions of games like this are usually pretty sought after, so I’m very sorry to hear that you may not have received a copy, especially if you pre-ordered. I’m happy to research this and offer an explanation as to why this may have occurred.
Using your email address on file for the forums, I was able to locate your pre-order. From what I can see, the pre-order has been cancelled, which is likely do to you not picking up your copy. Furthermore, it appears the stores in your area may have not received inventory for this title, which is likely due to inventory constraints since it’s a Limited Edition version of the game. When looking on BestBuy.com, I do also see the Limited Edition is sold out.
Again, I sincerely apologize if you pre-ordered and didn’t receive a copy. We do our absolute best to fulfill all pre-orders placed with us, but, there may be times where constrained inventory may result in some pre-orders not being fulfilled.
Please feel free to send me a private message via the link in my signature if you have any further questions here and thanks for posting on the forums.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Sprint Note 4 pre-order disappointment... Rant and questions!

The only reason I still shop at best buy was because prior to my current experience their price matching couldn't be beat.
I understand that patience is a venture and I will receive my pre-order eventually, but I find that I feel like I am continously being told tomorrow. It's clear that there is a lack of communication to each branch about stock or pre-order fulfilment.
I am also irritated because I have a 30$ coupon from my rewards that is most likely going to expire before I even get my phone.
What I am looking for is a clear way to get a date of the arrival of my pre-order.
Being told I can come in when I get an email seems like a cop-out. I just want a clear answer so I know when to expect my item. Not to be scrolling through junk mail to see if maybe I am one of the lucky ones (heaven forbid you miss that email since they put a 24 hour restriction on you to pick it up.)
Also would love a straight forward answers.
Is best buy selling any note 4s outside of a pre-order?
If I am able to fulfill my pre-order at a different best buy then my original location?
Last question!
Why should I ever come back?
I rather hear that the employees don't know, then be given false hope. All those things that can be price matched I can just buy from the competition at the lower price.

Hello SpiderByt3s,
There’s quite a buzz around the new Samsung Galaxy Note 4 (understandably so), and if it weren’t for the fact that I just got a new smartphone a few months ago, this would be one I’d be interested in too. From a personal perspective, waiting for new electronics can excruciating as I like to get my hands on my devices as soon as humanly possible. It’s understandable that you’d want to know when your phone is arriving, and I’m sorry for any frustration you’ve possibly endured while trying to figure this out.
Best Buy does make an effort to procure as much inventory as possible for new releases; however, sometimes the demand is higher than anticipated! If this happens, we realize that it can cause unintentional frustration and to avoid that, it sounds like you placed an online order for in store pickup. When an online order for store pickup is placed, we do ask that you wait for an email that confirms your purchase is available. I understand your eagerness to get your hands on your new Note 4 though, so I’m sure it’s disappointing to find that we didn’t have your order ready on release date.
While we do fulfill pre-orders based on the date on which we first receive them, each store has their own list of pre-orders to honor. For example, store A has 30 pre-orders and store B has 15. If both stores receive 20 phones on release date, store A will notify the first 20 people on their pre-order list that their phone is ready for pickup. Their 10 remaining pre-orders will then have to wait until a new shipment arrives. On the other hand, store B will notify their 15 customers that their phones are ready, and the five phones will be placed on the shelf for all to purchase.
Having said this, I understand why you’d want to know when your phone is due to arrive. We’d hate to give you an exact date should your shipment incur a delay, so as a way to avoid any potential disappoint with unintentional incorrect dates, we should be providing you an email once your phone is available for pick up. Once you receive this, you should have 48 hours to pick up your phone. I apologize for any frustration that this waiting may be causing.
Your My Best Buy certificate is another thing entirely. It sounds like you might have resolved this already, but on the off chance you still require assistance with this, please send me a private message with your full name and My Best Buy account number and I’ll be glad to see what options are available to assist you.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Just noticed a recurring pattern of not being credited my $5 pre-order deposit.

The other day I was going over some of my Best Buy gaming purchases this year through MyBB, and noticed for one game, Project CARS on PS4, I was charged an additional $5 for the pre-order bonus (noted as "POB") which should have been free. I contacted customer support and was told I'd only be able to get a refund w. receipt in-store, and it was up to the store's discretion. As I didn't save a recipt from May, I figured it was a loss and not worth trying to make a case over $5.
Then I noticed something else. As a Gamers Club Unlocked member, all new release $59.99 games go down to $51.35 ($47.99 + tax) when the 20% deduction is applied. When accounting for the $5 deposit to reserve an in-store pre-order, the game should work out to $46.35 after tax if the transaction is processed properly. However, going through new release game pre-orders, I noticed that almost every single game I pre-ordered for in-store pickup this year was processed incorrectly and I was charged $51.35 due to not being credited the depsoit I had already paid. I didn't realize at the time, but now it appears as if has been the case for four pre-order purchases, which when added to the $5 I was charged for the pre-order bonus, works out to a $25 total overcharge. Is there any way to try and get my money back on this at this point or no? As some of these purchases were from months ago, I don't still have the receipt and even if I did, would be past the return window (though this wouldn't be a typical return issue).

Hi Jay86,
You certainly shouldn’t be running into so many issues with pre-order deposits at your local Best Buy. I’m familiar with hiccups with these in the past, but I haven’t heard anything for quite some time now. Our systems are setup to automatically apply your $5 deposit to the final transaction when a game releases, so this leads me to believe that some of your pre-orders aren’t being fulfilled properly at the store level. I’m very sorry if this has occurred on any of your pre-orders!
Like others have mentioned, your local store should be able to refund any pre-order deposits necessary. We also have the ability to locate previous pre-orders/receipts, so I wouldn’t worry too much about that. Considering the timeframe here, you may want to ask to speak with someone from your store’s leadership team as well, should you run into any issues.
Please feel free to let us know if you continue to run into issues with this.
Best regards,

I pre-ordered the most recent City and Colour album. When i ordered the album the funds were immediately withdrawn but now, when trying to download my pre-order, I am being asked to purchase the album again. How do I not pay for the album twice?

I pre0ordered the most recent City and Colour album. When i ordered the album, the funds were withdrawn immediately. When trying to download the pre-order I am being asked to pay for it again. How do i stop this?

No I haven't, the usual button that says PURCHASE still says PURCHASED. Have you found any solutions? I would greatly appreciate your help with this and I will do the same.

Pre-order not available despite being released????

I pre-ordered the new slipknot album via iTunes Plus yesterday (day before release). I got to download Psychosocial as it had already been released.
It asked me if I wanted auto-download - I said yes...
Now the album has been released and the link I've been given in my iTunes account goes nowhere...
'item you've requested not currently available'
and download purchased songs doesn't work either...
how do I get the pre-ordered version (which apparently had extra tracks - can't check now as it's gone!)... or do I just download the normal one?

Open the iTunes app > More > Purchased > Music
Check your Automatic Download settings here:
Settings > iTunes & App Stores

MSI Big Bang Trinergy Pre-Order questions?

On this page it says
http://event.msi.com/mb/bigbang/preorder/
"All those who pre-order the MSI Big Bang-Trinergy motherboard between Nov 30 and Dec 15 are qualified to receive exclusive gaming bundle. Besides, MSI will protect your new purchase with 8-year Exclusive Warranty! "
Then when I go here
http://www.zipzoomfly.com/jsp/Special/MSI_BigBangTrinergy_120709.jsp?intpromo=MSI_BigBangTrinergy_120709_HPG
Which is the USA pre order place it says
Dec 7 and Dec 21st
So which is it?
Also when it says Register for 8 year warranty it says serial number. How do I know my serial number if I have not received the product yet? Also when is this thing being released? I just want to make sure if I pre order I get the 8 year warranty. I already have the gd80 but I really want this board for the warranty and the extra features. Thanks guys.

It seems to me you pre order and then you register it with the serial number after you receive the product to get the 8 year warranty.
Products have to be registered within 30 days from original date of pre-order purchase to receive our limited 8 years warranty. (Products failed to register within 30 days will still receive standard 3 years warranty).
A little extra research by you would have come up with this same little tidbit of information.

Can I change pre-orders from In-Store Pickup to Ship-to-Home?

Right out of the gates, I know I'm far from the first person to have concerns about amiibos and pre-orders associated with them.
I have all of wave 3 as well as the Best Buy exclusive Meta-Knight preordered for In-Store Pickup, but my Wave 2 preorders have been extremely hit or miss thus far. My Little Mac never showed up in store, and when the CS representative there offered to have one shipped to me, it was cancelled. My Pit never showed up, and I was never even given a chance for a contingency. I had just missed out on it entirely.
My friends who pre-ordered with Ship-to-Home have had little to no issue, so if possible, I would like to change my preorders to be handled that way.
Overall, and like many others, I'm very disappointed with Best Buy's In-Store Pickup option. As a result, I find myself backing up pre-orders with other retailers. I'm not wild about the concept of preordering with Best Buy being such a gamble. If there's any way to shift me over to Best Buy's more reliable Ship-to-Home option, I would very much like to do it.
Thanks for any help or advice.

Hi there ActionKazimer,
The amiibo figures are wildly popular! I can understand why you would be concerned with your store pickup pre-order if you haven't had the best of luck with your previous ones, which I am deeply sorry to hear about.
Sadly, as the amiibos are currently sold out online, we would be unable to modify your order for shipping to your home. With that said, at this time your best bet would be to keep the pre-orders as they are. I apologize if this was not the response you were hoping for when you reached out to us on the forum.
Please let me know if you have any other questions!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Can't purchase a song from an Album that I cancelled the pre-order for?

Ok, so here's the deal, I bought a £15 voucher and made some purchases, the first of which was the pre-order of an Album that was released today (Sunday 24th). I didn't know however, that the cost of the purchase was deducted from your balance once you actually downloaded the album, and I've spent my credit to the point where I'm pennies of being able to pay for the pre-order of the Album. I decided however, to hit cancel pre-order and simply just download the songs that I could afford, then download the wrest at a later date. However, the album that I've cancelled my pre-order for, still displays as 'Purchased'? I was able to download one song for pre-ordering the album, but that was a deduction of 99p, the price of a single song. I'm curious why I cant't purchase the wrest of the album individually, am I tied to the pre-order because I downloaded a song that was advertised as 'Early Access', or do I now have to pay the full cost of the Album because I've surpassed the deadline to cancel the pre-order (if there is such a thing).
Some one please help me
P.S. I've only been using iTunes for less than a week, so I'm pretty much a noob.

Delete the problem track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the track persist, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

Iphone 6 pre-order help

Any thoughts on what do to do about the following scenario?:
10/06/14: "pre-order" iPhone 6 and 6+ in 64gb and 16gb respectively as well as cases and accessories, etc. at local Verizon store with
                 expected ship date 11/14/14. Note: also informed my bank card would not be charged for the accessories until shipment.
10/30/14: go back to Verizon store and change order to up both phones to 128gb with new ship date 11/21/14.
week of 11/21/14: order pushed back to 12/12/14 (found this out on website, no email received from Verizon stating this).
12/04/14: call "customer care" to check on order due to no activity on order status on myverizon only to find out that the order was cancelled.
                Representative didn't know why, and offered to place a new order over the phone but the shipment would now be 12/19/14 (which
                I thought was pretty generous considering I did not want it cancelled in the first place, nor did I even know it was cancelled
                until I called for myself).
12/04/14 (later that day): go to Verizon store to see if I could get more information on why my order was cancelled unbeknownst to me. Employee
                looks into it and states that "the order has not been cancelled, I don't know why you were told that but it's not cancelled." Informed
                employee that I re-ordered the phones over the phone with "customer care" prior to coming down here and asked if that's what he was
                seeing. Replies: "I see the order, it was cancelled due to supply, but has the same shipment date (12/19/14), don't worry it wasn't
                cancelled you'll get your phones just hang in there." So basically I was informed that I have an order with the same shipping date
                (which I already knew because I had to re-order but yet the answer to my question was seemingly that was and was not cancelled). Hm.
12/12/14: receive an email with instructions on how to back-up our devices while we are "eagerly waiting for our phones." Looking good so far.
12/15/14: my bank card is charged for the accessories and there is new documents in myverizon detailing the equipment purchases. Looking great now.
12/16/14: receive an email stating the order for the 6+ has been cancelled. Immediately call "customer care" and rep says she sees it was cancelled and
                does not know why. She asks if I'll hold while she looks into it. 30 minutes later a different person comes on the line, and has no idea who I am, or
                that I've been holding for 30 minutes while someone was "helping me", so I explain why I'm calling and that someone was supposedly helping me,
                he says he will transfer me to "customer care" and then click, the line goes dead, awesome.
12/16/14(later that day): once again I venture to the Verizon store to find out what is going on. Different employee this time, but story is the same. He tells
               me that the 6+ was cancelled but can not tell me why. He also states that it says there is a pending order for this particular line so he can't place any
               orders. This was apparently as quixotic to me as him, thus leading him to consult abother employee. Employee "2" was initially adamit that the order
               was cancelled but when employee "1" showed her that the upgrade status said pending order, she said the "system" takes 24-72 hours to "catch up."
              (Keep in mind that when the first round of phantom cancellations occurred I was able to re-order that same day, in fact probably within a matter of
               hours. whatever.) So I brought up the fact that my bank card was charged for the accessories the day before, and employee "1" says (in affirmation
               of what I was told during the very first order in October) that charges are only made when the order is ready to ship. So with that tidbit of info they
               came to the conclusion that I'll have to wait until 12/19/14 or that following Monday to see if I have a phone or not because at this point "anything
               with a pending status can not be accessed and calling 'customer care' won't be of any help because they will not be able to do anything either."
              So I do the only thing I'm able to at that point, leave. Note: I was generously given the option of returning the accessories for the 6+ should i find
              out that my phone does not arrive on the 19th or following Monday. (this was a huge relief because I was worried I might be stuck with a case and
              screen protector for a phone I'd never get.)
12/16/14(even later that day): despite being told that doing so would be futile, I call "customer care". Explained the entire story thus far and expressed my
               disappointment. The rep was understanding. She told me that the order for the 6+ has been cancelled but can not explain why. I asked about the
               charges to my bank card, she says (in contradiction to what I've been told all along) that sometimes the cases/accessories will come before phones
                are ready to ship. Hmm. She also says the order for the other line (iPhone 6) will "definitely be coming on the19th still." This is interesting because I
                have not received any shipping confirmation email (though to be fair I also never got them for the first round of cancellations either.) She further
                explains that she can not do anything about the 6+ order because the system has not "caught up with the cancellation" (ok, heard that earlier
                but still does not make sense seeing as I was able to re-order before) and advises that she would be able to give me a call back Sunday morning
                (12/21/12) to process the 6+ order again (again). So, I agreed as its either that or not get the phone (although if I don't get the phone I can
                still return the accessories for it at the Verizon store thankfully.)
12/17/14: receive email notification that the order for the iPhone 6 has, you probably can guess it, but nonetheless, been cancelled. So what do I do you ask?
                The answer is simple, nothing. Going to the store would be a waste of time and gas, and calling "customer care" would be a waste of time and my
                plans (albeit unlimited) minutes. So I decide to wait until Sunday, for the rep to "supposedly" call me back, so I can re-order what will now probably
                both phones only to be told the expected shipment dates are now January 2015, even though it will probably be fruitless because they will be,
                as history has foretold, cancelled within a week or two. But holding onto a sliver of hope because the rep said the one line (iphone 6) will
                "definitely be coming 12/19/14".
12/19/14: no iphone 6+ (no surprise). No iPhone 6 (a little surprised only because it was "definitely coming", but it's a very little). Still have the charge to
               my bank card for the accessories, no accessories though (still, not really surprised) but at least I'll be able to return the accessories I don't have
               for the phones we'll never get, so that's a plus I guess. No shipping confirmation, though I don't know why I'd hope for one seeing as the orders
               were cancelled. Again. (But at least I got an email this time.)
So I need help. We love Apple stuff and we want the new iPhones, but by the time we'd get them from Verizon our trade-ins will probably be too old for
the Edge program or the iphone 6S or 7 will be out. We have a family shared plan with 6 lines and moving to another carrier would be a pain (although
probably easier than what we've been through thus far with Verizon.) Ive heard ordering through Apple is the best route but you can't set up the Edge through them so that's out. I call the store every Friday (which I've been told is when they receive their order) but they never have the phones in, so that's also seemingly out. So I guess my question is does anyone know how to order the new iPhones on the Edge program and actually get them In a reasonable time? Otherwise I think we'll probably take our 15 year old account elsewhere. Thanks to anyone who reads/helps with this and sorry for the rant, I'm a little disheartened.

***Update: the rep that said she'd call me back, well, she didn't. Also, someone with a Verizon avatar and a "_VZW" in their name replied to this saying he would be willing to give me the "status" of my order, so I responded (even though I don't want the status as much as I'd like our phones), twice, and nothing back from him either. So, today our bill has the charges for our new phones on them. Yet we don't have our phones, nor is there anything leading me to believe that we will ever get them. Lol. Verizon has disappointed me in the past 2 months and I think I've been more than patient with them.

Iphone 6 plus pre-order delivery

Hi everyone!
I pre-ordered my iPhone 6 Plus (64GB Space Gray) on Sept 12th as early as I could (at 4:30 A.M. through the apple store app on my iPhone 5). I tried to order it earlier, but as many of us know the Apple store online was down. I was so very disappointed. During the checkout time, my estimated delivery was Oct 1 - Oct 6 and it would be available to ship in 7-10 business days. My email confirmation stated the same thing.
This is also my first time I have ever pre-ordered an iPhone. My current phone is in pretty bad shape. The menu button popped off a couple weeks ago (it's currently being held on with scotch tape...lmao) and my screen freezes up all the time. I'm lucky if I can answer phone calls. Its not reliable at all to say the least. I have been trying to hold out for the new iPhone 6.
I have been checking my order status relentlessly since I pre-ordered and of course, it still says "Processing Items", with the same estimated delivery date and shipping time. I'm am desperately hoping it arrives earlier than October 1st - October 6th?!
Do any of you know if I will ONLY be getting my phone during Oct 1 - Oct 6 or do I have a chance of getting it earlier?
Does anyone know where all they usually ship from?
Do they usually ship via Fedex or UPS?
Thank you so much in advance for your help!
May

Do any of you know if I will ONLY be getting my phone during Oct 1 - Oct 6 or do I have a chance of getting it earlier?
     Oct 1 - Oct 6 is usually conservative. You will probably get it sooner. You'll get another email when it ships.
Does anyone know where all they usually ship from?
     Pre-orders were shipped from China for the same reason they are built over there cheap labor. Apple will probably continue this until all early orders are filled.
Do they usually ship via Fedex or UPS?
     Again pre-orders came UPS. No idea if they will continue to use them only.

IPhone 6 Purchase (with pre-order)

I hope something can be done about the poor service I received.
I shopped around to see what store I would be purchasing the iPhone 6 (64 GB) from and went with Best Buy. I went into the store and did the pre-order on 9/12/14 at the Burbank, IL location. I asked a lot of questions and felt I was making a good decision about ordering from Best Buy. AT&T is my service provider and I called to make sure that my plan would not be affected and was assured that not be the case. I was told I would receive an email before 9/19/14 and I would be able to come and pick up my phone.
I received my email on 9/18/14 and read clearly that the process to activate the phone would take about 30 mins and the person whose name is on the account has to be present. When I arrived at the store on 9/19/17 at about 7pm, the mobile area was pretty crowded and an associate was taking names. I was told the wait was approximately 45 minutes. I was ok with 45 minutes and sat in the mobile area to wait, and wait, and wait. There were only 4 associates helping customers and in the 45 minutes that I was told that I needed to wait I did not see any associate finish with a customer and call a new one to be assisted. It took an hour for an associate to finish with a customer and I thought he would call the next customer on the list but he left and did not come back.
The reason why I am expressing my frustration is that there was no clear communication with the customers at to what was going on and why the wait was so long. Give the customers a clear expectation of what to expect and let them make their own decisions. If I knew the was was going to be over 2 hours I would have left. I had friends who purchased ther iPhones from Best Buy that same day at another location and they stated they were in and out.
I requested to speak to a manager and was informed there had been computer issues throughout the day and he appreciated my patience. Now we are down to 3 associates and by this time some customers had decided to leave but I did not want to make another trip for the same thing. What was really upsetting is that no other associate jumped in to help; not even the manager. The rest of the store was pretty empty and there was no managerial decision to pull help from other departments. One associate went through the whole process of activating a phone for another customer and at the last moment her mother wanted to purchase an iPhone 6 as well. I dont know if the associates work on a commission but that seemed to be unfair; they should have had to wait to purchase the 2nd phone. Another associates clearly did not know what she was doing; she had to ask for help on every screen to this slowed down the process.
Before my name was called the associate who seemed not to know what she was doing continued to text on her personal phone. So not only are you unsure about what you are doing; slowing down the process but you are also texting on your phone which is also slowing down the process. My name did not get called until about 10pm (which is the time the store closes) and the associate that took care (and I use that term loosely) of me was the same one who was texting on her phone. She was clearly distracted and entered my telephone number in the computer incorrectly with slowed down the process as well. I did report this to the manager as well and he offered me a free phone case; and I was appreciative but he was not addressing the issue. The issue is there are customers waiting and no one stepped up to the plate to assist. The customer should come first and I definitely did not feel this way. I am going to think twice about spending my time and money at Best Buy because of this experience.
Thanks for reading and if there is a customer reading this who lives near Burbank, IL I would reconsider.

Greetings rpurches,
I am super excited to purchase an iPhone 6 and am even considering the 64GB model myself. I’m sure you were truly excited to receive the notification that your phone was ready, and can imagine how disappointed you were after waiting longer than expected at the Burbank, IL store.
Our associates should be assisting our customers in a timely manner, while also maintaining a professional and courteous manner. Helping our customers in a timely manner can be difficult if system issues arise, however, we should be letting any waiting customers know so they do not feel left unassisted. I apologize if this is not the experience you had when you were picking up your iPhone 6. I am glad to hear that you brought this experience to the attention of one of the managers in the store, and were able to receive an accommodation for any inconvenience you may have experienced.
That being said, I am truly grateful that you have taken the time to share your experience here on the forum. It is not only insightful, but helpful for us to hear the experiences our customers are having. I can assure you that I have also thoroughly noted your experience so that the appropriate business teams and store leadership may review it.
If you should need any further assistance, please let me know!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Why is a pre-order phone no longer allowed to be shipped to my work address??

On Friday, April 4, I went into my local Verizon Store (Orlando MetroWest) to pre-order the new Samsung Galaxy S5. The order was placed and I was given a copy of the receipt which looked very accurate. The sales rep had read back to me the Bill To and Ship To address in the store, and it was correct, but didn't show up on the receipt given. When the confirmation e-mail came to me, I noticed that the Ship To info had my company name, and an address, but my name appeared nowhere on it. I called to question this when the store opened on April 7, and all of the answers were "I don't know. I'll have to research and get back to you." When there were no calls returned I checked again and received the same response. When I left my office for the day, I still had zero answers.
I drove to the same local store and re-hashed what I'd tried to accomplish during the morning. I was told there was no way to amend the shipping label once the order was input, despite the fact NO orders for this phone have yet to be fulfilled, since they are still in the warehouse. I work in a nine story building with every single office working for the same global company. There is no chance whatsoever that the FedEx delivery would ever make it to me without my name being on the label. I don't even think FedEx would try. It was just foolishness at the time the order was originally input (by the Verizon Store).
During the morning there was mention of possibly cancelling the entire order and starting from scratch, which I was totally OK with, as even that delay would be quicker than someone signing for the box and it sitting God Knows Where for days/weeks. When I said we should re-visit that option, I was now informed that it is a "Verizon Policy" to avoid fraud and NO pre-order phone could be delivered to any address except the account address of the phone owner. That was surprising to hear since it had been done (albeit incorrectly) just a couple of days earlier. The answer to that was, "Oh, she made a mistake in trying a work-around". Since I was recording our complete interaction (love that feature on my current phone), I asked manager Mike to verify a third time that he could not send a phone to my office address where I am during FedEx hours, and I could not adjust the existing order to come to the store for pickup. The answers were No and No.
My last two Verizon phones were shipped to my office, but I do understand that some company policies do change. I just think this is a doofus change. I also think it was pretty foolish for the original sales rep to miss putting a person's name on the shipping label. I have trouble believing that the computer order system would even allow her to make that mistake. But Verizon is in phone sales exclusively and not in the corporate shipping business. Perhaps this is some needed training.

Epilogue:
My problem has been solved, and I'm now happy to have my pre-order of the new Samsung Galaxy device completed in a way that totally satisfies me. But I am kicking myself for not going this route in the first place. I won't make that mistake again in the future FOR SURE.
After the manager in the local Verizon Store (Orlando MetroWest) said there was nothing he/they could do to overcome the error made earlier by their store sales representative, because it was a pre-order and nothing can be changed/corrected for the initial input. They had failed to put my name on the shipping label requested for FedEx delivery, meaning that the box containing my phone would probably NEVER reach my hands once if was delivered to a nine-story office building with many many employees.
I simply went to my local BestBuy store and mentioned I had a very few questions to be answered prior to attempting to place a pre-order of my new Samsung phone. I asked if the phone could be set for delivery to my office and the answer was a quick YES. I asked if the phone could be set for pickup at the BB store and, again, the answer was a quick YES. They were initially surprised to hear that any company would say otherwise. BestBuy requires a photo ID when they take a phone order, and a signature is required when FedEx makes its delivery, so they assured me the Verizon "Fraud Policy" quoted to me was not a standard retail answer AT ALL. Thirteen minutes after I walked to the mobile phone department, I was walking out with all my confirmation details for a new phone. The purchase was less out-of-pocket since BB doesn't do that VZW arrangement of paying $50 extra and then getting that back as a mail-in rebate later. Seems no other carrier except VZW is charging that extra fee for this new device. On top of that savings, BB gives you a $10 gift card just for doing the pre-order with them. Bonus!!
I may (or may not) receive my phone a few days later than those ordering at the Verizon Store, but in my situation I was assured to get mine late due to the shipping label error. No matter what, I'm going to be pleased with my purchase, and BestBuy just earned additional respect with the way they accurately handled my Verizon purchase. VZW it still a quality mobile phone provider, but (in my personal opinion) they are extremely weak in the guest service side of the business . . . which almost negates those other positive things.

How can I find out the date of a movie I am trying to pre-order if the date is not available/showing in the "manage pre-order" section?

How can I find out the date of a movie I am trying to pre-order if the date is not available/showing in the "manage pre-order" section?

Thanks so much for your reply King_Penguin. No, sadly there is not indication of the expected release date on the film, it's no where to be found. I have also tried to look in other places online, but no luck. I guess your latter statement jives more with my situation, that being the studio/rights-holder hasn't feel inclined to provide the date.

Pre-order movies - Why no invoices and proof of agreed payment?

I pre ordered a movie to save some money.. (14.99 vs 19.99) then the day comes when it comes out and my invoice says its 19.99.
Upon doing a little research, I realized, I never got an invoice of my pre-order showing the amount I actually pre-ordered for. Then, looking at my account page to check my pending pre-orders, they only show the movie and a cancel button.
You really don't get a confirmation how much you agreed to pay until the movie is out and ready to be downloaded. (Day you are actually charged)
This is the first time, I am not happy with Apple..
In my opinion you SHOULD confirm via email the person's pre-order and the amount he or she agreed to pay at the time of ordering. If you go and change the prices on me, why should I bother to pre-order anything? Smartly you leave the customer with no records, unless he or she takes a screenshot. (Which I now did and I have a little database to reference) If I am wrong, please advise why we don't get an invoice etc.. I would love to be proven wrong here. Especially, since I am a HUGE apple fan and this is the first time, I am truly disappointed and have the feeling of being duped. (Something Apple never had to stoop to, since the products speak for themselves)
Thoughts?

Hi Gail,
No worries, I appreciate you taking the time to reply.
I was more hoping for someone at Apple to reply and advise on this "invoicing system" .. as well as raise the issue to other customers.
Amongst my remaining 4 pre orders, I have one, of "Interstellar". By the time I figured out that I am actually charged more than I recall paying for at the time of my pre order, the charge went up to 19.99. When I placed the pre order, I am fairly certain it was 14.99. No proof at this point and of course, I can go and cancel that pre-order. But I would also cancel the original price I purchased this at. If only there was some way to track it. (that somewhat the reason why i started the post) All other pre-orders, I went in, clicked the purchase button and took a screenshot of the popup that notifies me that I already purchased the item. Thus, proving the purchase as well as showing the price in the background. (while it is at 14.99).
Anyways, I am probably making that sound more complicated than it needs to be.. still, the question remains.. how do I or other customers know what they paid for in a pre-sale? Once the item is out and the movie confirmed as purchased via invoice at the date of release, there is no going back.. no returns and at the same time, the customer can't proof a thing. (nor would I want to then get into a "he said, she said" situation with apple)
If I don't get some sort of resolutions, pre-orders will simply not be worth it. I don't want to fight each measly charge via screenshot proofs etc..
Sadly as I am moving to a complete digital movie library for all my purchases, this really is something I would love to get resolved. My library is far to big, to suddenly start moving to an amazon digital library.

Pre-order is being axed...

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