Pre-ordered 4 games, haven't received the $10 reward certificates

Hello,
Last month I preordered 4 games (Little Big Planet 3, GTA V, Far Cry 4 and Dragon Age) which were picked up on release (11.18).   All are supposed to come with a $10 gift card, when I picked them up they told me they should be on my rewards account after two weeks.
I have not received them, were they supposed to issue them to me when I picked the games up?
Solved!
Go to Solution.

Bad news first, Little Big Planet 3 and Dragan Age were never part of the $10 pre-order/purchase promo so that`s why you won`t be recieving $10 certs(500 MyBB pts) for either of those titles.
Far Cry 4 and GTAV are eligble titles and they released on 11/18 so those pts should post in 15-20 days. If they don`t show by Dec. 8-9 then bump this thread for assistance.

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