Pre Plus is Possessed! Operating on it's own! Make it stop!

Has anyone else experienced this? My Pre Plus is making appointments, taking pictures, sending email, dialing, etc., etc. all by itself. Oh, and deleting stuff. And doing it all at lightspeed. I can actually see ripples on the touchscreen, as if it's actually possessed. I may need an exorcist.
This began immediately after connecting to a public wifi at a Hannigan's restaurant. (called "Winternet"?)
There are moments when it behaves... When I went to the local AT&T store for help. Also, when I went online to look at other phones, like an unlocked Pre2. And now, while I'm writing this.
I haven't tried a hard reset yet. I'd prefer not to lose all the customizing I've done. Anyone have any input, or advice? Thank you.
Post relates to: Pre Plus p100una (AT&T)

brian338 wrote:
Thank you for the reply. Yes, I've rebooted at least a dozen times.
At this point I can't do anything with the phone at all. It just does whatever it feels like. (Right now it's scheduling an appointment for tomorrow, and launching the music player.) So the Interactive Tests are out of the question at the moment.
I'm going to look into reactivating my trustworthy Treo. I need something I can rely on, since my house could be floating out to sea in a couple of days. (I live a block from the Jersey shore.)
I was sure you did reboot, but it's always good to check so we can move on to other methods.
Since it appears your phone is fairly useless, we can try a webOS Doctor. But first, have you pulled the battery for about 30 seconds?
If that doesn't cure it, let's move on to webOS Doctor. It's a last-ditch option that completely wipes the OS partition on your phone and loads a fresh copy of webOS. It does *not* wipe your USB partition where you've saved your photos and music and other downloaded files. Unfortunately, using the webOS Doctor will in all likelyhood wipe out any saved games you have, I think.
Let's try some steps to get your phone into the right mode for a webOS Doctoring.
1. Charge your phone via the USB wall charger for 1 hour (not by Touchstone or PC USB charging)
2. Reboot your PC. While it's rebooting complete the next steps.
3. Disconnect the charging cable from your phone.
4. Shut down your phone (if you can).
5. Pull the battery and let it sit for 30 seconds. Put the battery back in.
6. Connect the USB cable to the computer (but not Pre Plus yet)
7. Run webOS Doctor and click next or OK until you can go no further
8. Power on the phone while also holding the Volume Up button (after a bit you should see the USB symbol)
9. Connect the USB cable to the Pre Plus
10. After a but you should be able to click Next on webOS Doctor to reload webOS onto your phone.
And just to make sure, you are running a Palm Pre Plus on the AT&T network correct? I need to have that confirmation so I can send you the link to the correct webOS Doctor version.

Similar Messages

Is Palm Zire 21 Software compatible with Palm Pre Plus Cell Phone?

I have an older Palm Zire 21. I love all the features. However, now I am trying to consolidate my Windows (vista) Calendar with my Palm and it is not compatible. I thought I would purchase the newer Palm Pre plus Cell Phone in order to have all of my contacts and calendars on my phone as well as my laptop. Though no one can seem to answer my question: Can I import my contact and calendar from my Zire 21 to the Palm Pre Plus?
Many thanks to who can answer this for me. I greatly appreciate your time and assistant.

webOS (the new Operating System) from Palm does not natively sync to your computer, but to the "cloud" (online servers).
Palm offers a program that will read your Palm Desktop information, and transfer it to Google. This is only a one-time transfer, and not a sync solution. See this thread.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

T/X to Pre Plus + 3rd party software

Had a T/X and just got the Pre Plus. Need to add software from Stacworks, Handbase, and Handango, but when I download the needed files, I am told there is "no handler" for the files.
I take it this means that there is not the software on the Pre needed to open and install the downloads.
Have tried downloading Stuffit for Palm but not having much success.
Any suggestions?
Post relates to: Pre Plus p101vzw (Verizon)

Hello mothercat, Welcome to the Palm Support Community.
The Pre Plus does not run PalmOS, but runs an entirely new Operating System called "webOS". The programs you mention (unless you have brand-new webOS versions) will not run on the Pre Plus.
You do have a slim chance all these programs will run in a PalmOS emulator for sale called "Classic" from a company named "Motion Apps".
The problem has nothing to do with an unpacking program, or lack thereof!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Pre Plus: why have it Verizon if it`s no good for your customers?

I have a Verizon Palm Pre Phone and it is the absolute worst phone I ever owned and I have owned mobile phones back when you needed a operator to place the call., I have had this for for 3 months with 3 warranty replacements in 3 weeks the first two phones would not build a palm profile account phone 3 and 4 the verizon system does not recognize the phone`.the s ESN I have spoke with both Palm and Verizon`s techs for hours with no help I have been blind transferred back and forth hung-up on by a verizon supervisor and the best help I can get is suggested I buy a new phone. What about this phone Verizon phone it`s 3 months old and still under warranty. I have not had a working phone since 11/27/10 there customer service stinks for a guy who spends 500.00 a month. You are not the only game in town.

Unfortunate to hear your stories re: the palm pre plus.
On the flip side, I have had my phone since Jan 2010 and have had NONE of the problems you guys have mentioned.
To be honest, do not rely on verizon tech support re: palm webOS devices, as either they werent trained by palm when the devices were released, or they didnt pay mind to learn the ins and outs of webOS devices. you'll get better tech support from palm, or even better from fan sites such as precentral or webOSroundup. verizon is all into android these days, so if you have an android device, you will get much better tech support from verizon.
re: backup- the webOS devices are the easiest to wipe clean, or "doctor" your phone when you want to bring the device back to its factory default, and/or sell the device. Its also the easiest to "hack" or "homebrew" which interestingly enough, is supported by hp and palm, unlike other platforms. "homebrewing" is as easy as installing apps on your phone. homebrewing should also NOT void your warranty. "Overclocking" on the other hand, while a great tool for palm devices and also as simple as installing an app, WILL void your warranty because you are now affecting the hardware of the phone directly. Do so at your own risk, though to be honest, it makes the phone SOOOOOOO much faster its hard to be without. To each their own.
Re: contact backup, I would recommend that you do NOT use the default palm profile to back up my calender, contact, and other entries, until HP or PALM one day allows you to access this info in the cloud or on desktop sync software. I would recommend instead using one of the free syngergy services such as google or yahoo, or alternatively use third party software to sync with outlook or even palm desktop. This way, all of your contacts, calender entries, and emails will ALWAYS have a backup stored somewhere else, and can easily be synced back to your webOS devices if you ever need to "doctor" or reboot your phone from scratch.
Hope this helps.

I have a new Palm Pre Plus - can I have more than one Google G-Mail Account on the phone?

I have a general G-Mail account and it has started getting too busy with advertisements etc. I'm thinking about changing to a different e-mail address but don't know what yet.
I have an old Palm Centro I used to Synch with my laptop. Now I need to do this with G-Mail. So I created a unique g-mail account that would only contain my calendar and contact information - i called it "palm.last name" - made sense to me.
When I try to add it to my Palm Pre Plus I am unable to sign in. I'm wondering if you are limited to the number of Gmail e-mail accounts you can have on the phone. If i can only have 1 then I don't want my e-mail to be "palm.last name" and give that out to people - that would not make sense to them.
I already have a Yahoo Account and I'm thinking about another Yahoo Account to keep some e-mails and instant messages separate from my personal Yahoo. If I cannot add more than 1 account, this is going to be a problem.
Thank you for any assistance you can provide.

Hi, and welcome to the Palm Support Community.
You should be able to add your second Gmail account without any problem...I have two Gmail accounts on my Pre and have no difficulties.
When you say you are unable to "sign in", I assume you mean you are unable to sync the email and calendar on your new account? Double-checking your user name and password are the only things that come to mind.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Now Palm Pre Plus, can I remove Palm desktop?

OK, newbie here. I just switched (successfully) to Pre Plus on Verizon (from Treo). All my data (contacts, calendar etc) is in Outlook. I use Companionlink to sync Outlook-to-Google-to-PalmPre. Works beautifully, all my data is in both Outlook & on my Pre & syncing back/forth.
My question is: I have never used Palm Desktop. I used to Hotsync my Treo to Outlook. Can I now remove Palm Desktop altogether? and remove Hotsync Manager? any reason not to? One of the reasons I want to get rid of old Palm stuff is that every time I have to restart my computer I get this irritating notice to register my old palm device. I've always gotten it & want it to stop! Assume by removing Palm Desktop & Hotsync it will finally go away. Plus I just like the idea of cleaning house.
P.S. love this Pal Pre Plus.

sonnytris1, are you using Companionlink software?
If not, your question is OFF TOPIC, and has no place being in this thread. Ask it in a new thread, or one that concerns your issue!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Pre Plus won't sync more than latest 3 months from Google Calendar. Need help.

[previously posted in WebOS Software section, but I now think that might have been the wrong place; only one reply; no answers]
I was a very happy owner of my new Pre Plus until I tried to sync my multi-year Google Calendar to my PP, when only the last three months of my GC data would sync to my PP.
Some higher level Palm techs and I spent quite a lot of time on the phone, trouble shooting and testing. Ulltimately, we were unable to solve the problem. The last tech I spoke with acknowledged that currently there are performance problems with the PP if a lot of GC data is downloaded. Apparently Palm has decided (for now) to prevent us new PP owners from choking our PP's performance by limiting our initial downloads to only the most recent three months of GC data. I was told that Palm is working on this problem and it probably would be fixed with the next update.
I've searched the forum and didn't see any other mention of this problem. Any one else experiencing this problem?
*** My questions: Can someone at Palm tell me (1) Is this is a problem that is being worked on by Palm/Verizon? (2) If so, should be fixed soon? (I only have about 10 days left in my 30 day trial of the PP at Verizon. If I can't have all of my GC data on my phone I will have to turn it back in before the trial period ends.) (3) Can you suggest some other trouble shooting I could try? (4) Can you suggest a workaround?
(I can provide a somewhat comprehensive list of the trouble shooting already tried and my Service Request Number, if needed.)

The time period for syncing calendar events is a setting.
Go into Settings; Mail, Contacts, Calendars.
Scroll down to you get to Calendars. Where it says Sync, you have an option to change how long you want to sync.
The Default is Events 1 Month Back, but you can choose All Events.

Palm! Where can I find a fully-functional Pre Plus????

Yes, I've posted this in a sub-topic and now I'm creating a new thread because I've had enough! I once considered myself a big time Palm supporter - but I do not know how much more I can keep my head up with this Pre Plus.
I'm spending WAY too much time at the Verizon store and not enough time with my phone at work. I'm very close to returning everything. I love webos but cannot bear to deal with this palm hardware anymore. The shady construction and poor build quality on ALL of the phones I've received over the past 3 weeks has left me with no confidence anymore in the hardware.
I have had my first phone returned with network problems - the phone would not receive data and the camera on the back was in the lower right corner of the opening - as if someone dropped it. I returned this phone, only to get another phone with keyboard problems and sporadic lockups. Today I just went into the Verizon store to replace the last defective one, only to receive yet another defective one. The left side of the display was seriously discolored. I showed the technician at Verizon and he agreed there was an obvious problem. He then took my phone back a 3rd time, replaced it with another one and it still has a light bleeding/discoloring problem on the left side. It's not as bright as the first one, but it's definitely there. I also see some light issues on the bottom of the screen as well (The discoloration is easily seen when going through interactive tests and displaying the "green" color. The Verizon store was just as frustrated as I was but wouldn't let me get yet another device from their store and told me that this was a feature of the phone. The gentlemen I worked with apologized severely, knowing it was definitely a build quality, but also admitting that he couldn't do anything because the store manager was done giving me more phones. His reaked of embarrassment! I was tired of arguing with them, even KNOWING my first two phones did not have this problem and their floor model didn't either. They even tried to convince me that the floor models are different... whatever! I took the phone and left and now I am dealing with even more issues. (Been working on this phone today for over 8 hours) I cannot get it to sync with my google calendar anymore (despite all the forums suggestions), and icons are being thrown all over my launcher (appearing then disappearing, etc)
I'm really upset that now I paid this much for a phone and I can't even get a good quality unit. I've spent well over 30 hours with defective phones, between driving to the stores, waiting in the stores and testing them on the road. I've fallen WAY behind at work dealing with these issues and having to read all the forums online for fixes to problems for a BRAND NEW PHONE.
Palm - you have a SERIOUS manufacturing problem with your hardware. I won't even go near the GPS problems. I've already accepted the fact that GPS doesn't work on any Pre Plus phones (how sad is that?). I've tested it on all 4 devices I've received, not to mention the 2 additonal floor models in the Verizon stores, and NADA. It either doesn't work at all or it's about 1/2 to 1 mile off.
I'm beginning to think the PLUS in PRE means MORE PROBLEMS.
I just can't keep going back to the stores, this is frustrating!!!!! I only have less than a week before 30 days is up.
I'm not one to complain like this, but I've just about had it.
PALM - WHERE CAN I GET A FULLY FUNCTIONAL PRE PLUS?!?!?!

I sure hope you bought to $7.99 protection plan...

Pre Plus was all and more...

I have wanted a Pre since I saw it from Sprint. I even considered canceling one of our lines, letting another family member have mine so that I could go to Sprint.
So, when I heard that Verizon was going to be getting it, I was thrilled. I always look into customer product reviews before I get anything. And, I was really surprised to see all the negative ones. It made me a little apprehensive.
When our account was still Alltel, I had bought my very first smartphone, a Motorola Q10. I loved it. But, when the official change to Verizon happened...it didn't work properly anymore. Verizon replaced it, but as we all know-you get the phone one step below. I ended up with an HTC Ozone. Hated every minute of it. I would lose text messages that were saved if the phone got "confused", pictures would go **bleep**...there was even one night I was talking to a friend through text....everyone in my contacts that had a smartphone got all the messages! The other day, I had it plugged in for charging...it caught on fire! I had always heard that cell phones could do. But, I have never seen it, or had met anyone that it happened to.
I got online, and got myself a Palm Pre Plus. Hoping against hope that all the negative reviews were just from Verizon haters who would let it be known to all who asked, and didn't, that the phone sucked. (Not being a big Verizon fan because of all the crap that happened with the Alltel buy-out...I normally made my presence known at the store!)
I knew the battery wouldn't last long...it doesn't. LoL! But, other than that....I am so in love with this phone. I think it's a phone that comes from a company that takes pride in giving consumers the best they have to offer. And they make them to stand the time. I have several chronic medical conditions. Epilepsy, fibro, and Celiac. One thing that I love about Palm is that they joined up with Celiac.com to have an app that translates what Celiac is, and what kinds of food I HAVE to avoid to keep my body from attacking itself. Considering most people don't know what Celiac is, I was EXTREMELY surprised and happy to see that.
I was a little worried with the touch screen, because I have heard that a lot of touch screens can get cracked or messed up easy...and leaves you with a phone that won't work properly. But, after getting the phone, it took me all of 20 minutes to realize that a touch screen was just what I needed. Because of my medical conditions, I have slight tremors-some from meds, others because of the actual condition itself. Since me hands don't always stay steady enough to work a keyboard for every action that I do, I was limited in my use of previous phones. Having the majority of the uses on this phone controlled by touch screen has made all the difference in the world!
I am so thankful that I didn't let the negative reviews keep me from getting the Pre Plus. I would highly recommend it to anyone who asks. I would also recommend that they get a second battery. LoL!

iphonejunkie3 wrote:
Great review. Coming from an active iPhone user who has experienced some less than satisfying alternatives to the iPhone, I think you are right-on regarding the Pre Plus. In fact, I am in the process of switching from Storm to a Pre Plus in the next couple of days.
Hold off for a while, Pickup the Pre2, Better Hardware, 1ghz and glass screen, but same form factor.

Palm Pre Plus hotspot won't turn on

All of a sudden this morning I got the message that the "sharing service" is not activated, contact service. It's been working fine for months. Anyone else?

MissingPalm wrote:
Yes, my free wifi hotspot also stopped working. I'm 1 year into a 2-year contract. My Pre plus was broken, cracked screen, and was replaced by Assurian. First with another Pre plus, but that replacement could not reliably place outgoing calls and it was replaced with a Pre 2. Now the wifi hotspot does not work. I called Verizon and they diagnosed the problem. The free wifi hotspot promotion was only for the Pre plus not the Pre 2. The Verizon tech agreed that this was not fair to drop the service. He noted that the fix would require some administrative procedure that might take some days. It's been some weeks and the wifihptspot still doesn't work. How should I proceed.
Call customer service

Using Pre Plus as a modem with laptop

Can I use the Palm Pre Plus as a modem tethered to my laptop with VZ Access Manager software from Verizon. I used this method before with my Blackberry Pearl ($15/mo). I don't want to pay $40/mo to Verizon to use WiFi (Mobile hotspot) feature on Palm Pre Plus.
Thanks

Hi
Can someone help me understand this product please? I've been a BB user till now but want to switch over to the PPP:
1. Can it be tethered to the laptop as a modem AND work as a phone at the SAME time?
2. What are the high speed connectivity - do they compare with a broadband at home or the 3G USB modems/sticks one uses on the laptop? If so, are there any limits to the data usage?
3. I am paying 60 dollars a month for the USB modem AND 70 dollars a month for the unlimited WW data capability on my BB. It appears with the PPP I can get both the things done in the 29 dollar plan for US? Or maybe the 70 dollar plan for unlimited WW usage that can be used on my laptop too with high speeds? AM I correct or reading too much into it here? I am with Verizon currently. Does anyone else offer anything better that takes care of both the things - high speed internet access on my laptop AND a US/Canadian voice plan (I have it currently for USD 99.95/Mo - 1350 minutes)
4. Is the PPP constantly connected to the internet like the BB is for instantaneous emails? And are there any limits to the enterprise activation as they are on the BB of one only?
5. Any better alternatives here from Palm?
Many thanks folks!
Yogi

VM message waiting counter doesn't work on Palm Pre Plus

My voice mail message waiting counter isn't working on my Palm Pre Plus. At first, it showed messages waiting when there weren't any. I Reset Voicemail Count, and ever since then, it doesn't show any messages waiting when there are messages. i have also tried a hard reset, to no avail.
Any help is much appreciated.
Thanks.

Try to reset the voicemail count by going to:
1.Phone App
2.Menu
3.Preferences
4.Scroll to bottom of page and tap 'Reset Voicemail Count'.

AT&T Pre Plus and Pixi Reception are lacking

I had an iphone and I use to think that phone had bad signal. Now my pre plus gets barely 1 bar when iphones around me are getting 4bars of 3g. Its killing my battery switching between edge and 3g. I didn't want to make a big deal but my friend just bought a pixi and asked "Why do I always have low reception on this phone?" he was comparing to his old nokia 71x. But I do agree the reception I get is far below average, and worse than iphones.
Can this be fixed through software? I love my pre but I never had so many problems with signal before.

I've never had an iPhone to compare (though one of my kids has), but I am trying out an AT&T Pre Plus for awhile before deciding whether to keep it and pay Sprint's early termination fee. I live in a borderline area and still find that my signal strength on the AT&T Pre Plus here at the house seems to be as good as it was on my Moto Razr and Palm Centro. OTOH, one of my kids who used to have an iPhone before it died about a month out of warranty, used to routinely complain that it would drop calls and lose signal in places where I never used to experience problems.
Anecdotal, I know. But my experience seems to be different than yours.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Pre Plus contact list/category concern

I've a couple hundred contacts from my old Treo 755P. Here's my problem/example... Lack of categories. I need to find my mother's rarley used neurologist, can't remember his name. What to do? Scroll through 200+ contacts and hope I recognize a name or go to (old Palm) category "Mom's MDS" and choose from a list of a half dozen.
My Pre Plus work around is to make my own category list by putting "Mom's MDs" in the "company" section of the contacts, keeps all her MDs in one place. Still, if my "caterory" is at the bottom of a bunch of categories, I have to scroll all the way down the list to get there.
The omission of categories is a step backwards from Garnet. Any help appreciated. Thanks, Chuck.
Post relates to: Pre Plus p101vzw (Verizon)

Welcome to our world...lol (Palm Pre owner since June 09)
Use the nickname field as a work around.

Pre plus no voice calls connect

I know someone has had this problem before, but so far there is no real solution.
I received a pre plus from a friend who didn't want me to give up on the webos platform. I activated it just fine online, but it cannot connect to any voice call.
data traffic is fine, works both directions
phone shows active to verizon
3G and 1x show active on the phone
ran webos doctor a few times
ran through the reprogramming
reset the Sid
verizon tier 2 support gave up and said they wouldn't be able to help any more, so I'm stuck now.
hopefully someone knows what's up and how to fix it.
Post relates to: Pre Plus p101vzw (Verizon)

Do you hear any sound at all from the phone?
Could be the headphone jack is stuck.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Pre Plus is Possessed! Operating on it's own! Make it stop!

Similar Messages

Maybe you are looking for