Pre-programmed voice mail key

I am trying to modify the pre-programmed voice mail number in my bionic (*86) to include pauses and waits separating various prompt numbers, etc. I found under voicemail settings where you can perform this mod and it accepts and displays the changes made, but when the green "voicemail" touched on the home page, only *86 is prompted and none of the modified prompts appear......I have managed it to make it work by creating a new 'contact", naming it "voice mail", then creating a separate quick dial on the home page, but utilizing this method and not the pre-installed green prompt will not allow user to see the number of voice mails waiting like the green dedicated prompt displays.
Surely there is a way to go in and modify the default number of the pre-installed voice mail prompt as there surely could be other required numbers besides *86 customarily used by Verizon???

Usually you can go to Settings>Call Settings>Voicemail Settings and change it there..

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Voice mail always engaged

Hi All,
     We have a UC520 and the system is giving us an engaged tone when ever we dial voice mail from both our external and internal numbers. I have been going over and over the config and can not understand why we are getting an engaged signal when ever we ring voice mail. Below is the show run off the UC520, hopefully someone can spot some errors in it to suggest why it does not work as im close to hitting it with a large hammer
version 12.4
parser config cache interface
no service pad
no service timestamps debug uptime
service timestamps log datetime msec
service password-encryption
service internal
service compress-config
service sequence-numbers
hostname UC_520
boot-start-marker
boot system flash uc500-advipservicesk9-mz.124-22.YB4.bin
boot-end-marker
logging message-counter syslog
no logging buffered
no logging rate-limit
enable secret 5 passremoved
aaa new-model
aaa authentication login default local
aaa authentication login Foxtrot_sdm_easyvpn_xauth_ml_1 local
aaa authorization exec default local
aaa authorization network Foxtrot_sdm_easyvpn_group_ml_1 local
aaa session-id common
clock timezone AEST 10
clock summer-time AEST recurring 1 Sun Oct 2:00 1 Sun Apr 3:00
crypto pki trustpoint TP-self-signed-1974105750
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-1974105750
revocation-check none
rsakeypair TP-self-signed-1974105750
dot11 syslog
ip source-route
ip cef
ip dhcp relay information trust-all
ip dhcp excluded-address 10.1.1.1 10.1.1.9
ip dhcp excluded-address 10.1.1.241 10.1.1.255
ip dhcp pool phone
network 10.1.1.0 255.255.255.0
default-router 10.1.1.1
option 150 ip 10.1.1.1
ip inspect name SDM_LOW cuseeme
ip inspect name SDM_LOW dns
ip inspect name SDM_LOW ftp
ip inspect name SDM_LOW h323
ip inspect name SDM_LOW https
ip inspect name SDM_LOW icmp
ip inspect name SDM_LOW imap
ip inspect name SDM_LOW pop3
ip inspect name SDM_LOW netshow
ip inspect name SDM_LOW rcmd
ip inspect name SDM_LOW realaudio
ip inspect name SDM_LOW rtsp
ip inspect name SDM_LOW esmtp
ip inspect name SDM_LOW sqlnet
ip inspect name SDM_LOW streamworks
ip inspect name SDM_LOW tftp
ip inspect name SDM_LOW tcp router-traffic
ip inspect name SDM_LOW udp
ip inspect name SDM_LOW vdolive
no ipv6 cef
stcapp ccm-group 1
stcapp
stcapp feature access-code
multilink bundle-name authenticated
vpdn enable
vpdn-group 1
! Default PPTP VPDN group
accept-dialin
protocol pptp
virtual-template 2
trunk group ALL_FXO
max-retry 5
voice-class cause-code 1
hunt-scheme sequential
voice call send-alert
voice rtp send-recv
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
sip
no update-callerid
call service stop
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
voice class dualtone-detect-params 1
cadence-variation 25
voice class custom-cptone OZ
dualtone disconnect
frequency 420
cadence 400 200
voice class custom-cptone test
dualtone disconnect
frequency 425
cadence 375 375
voice class cause-code 1
no-circuit
voice register global
max-dn 128
max-pool 32
voice hunt-group 1 parallel
final 512
list 203,204
timeout 10
pilot 511
voice hunt-group 2 parallel
final 513
list 202,203,204
timeout 10
pilot 512
voice hunt-group 3 parallel
final 203
list 201,202,203,204
timeout 10
pilot 513
voice translation-rule 4
rule 15 // //
voice translation-rule 1111
voice translation-rule 1112
rule 1 /^0/ //
voice translation-rule 2000
rule 1 /0294174218/ /101/
voice translation-rule 2002
rule 1 // //
voice translation-rule 2222
voice translation-profile CALLER_ID_TRANSLATION_PROFILE
translate calling 1111
voice translation-profile CallBlocking
translate called 2222
voice translation-profile OUTGOING_TRANSLATION_PROFILE
translate called 1112
voice translation-profile PROFILE_ALL_FXO
translate calling 4
voice translation-profile VM_Profile
translate called 2000
voice translation-profile XFER_TO_VM_PROFILE
translate called 2002
voice-card 0
no local-bypass
username admin privilege 15 secret 5 passremoved
username KeyVPN secret 5 passremoved
username cisco privilege 15 secret 5 passremoved
crypto isakmp policy 1
encr 3des
authentication pre-share
group 2
crypto isakmp client configuration group EZVPN_GROUP_1
key passremoved
dns 61.8.0.113
pool SDM_POOL_1
save-password
max-users 10
crypto isakmp profile sdm-ike-profile-1
match identity group EZVPN_GROUP_1
client authentication list Foxtrot_sdm_easyvpn_xauth_ml_1
isakmp authorization list Foxtrot_sdm_easyvpn_group_ml_1
client configuration address respond
virtual-template 1
crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
crypto ipsec profile SDM_Profile1
set transform-set ESP-3DES-SHA
set isakmp-profile sdm-ike-profile-1
archive
log config
logging enable
logging size 600
hidekeys
process-max-time 50
ip tftp source-interface Loopback0
class-map match-all L3-to-L2_VoIP-Cntrl
match ip dscp af31
class-map match-all L3-to-L2_VoIP-RTP
match ip dscp ef
class-map match-all SIP
match protocol sip
class-map match-all RTP
match protocol rtp
policy-map EthOut
class RTP
policy-map output-L3-to-L2
class L3-to-L2_VoIP-RTP
set cos 5
class L3-to-L2_VoIP-Cntrl
set cos 3
interface Loopback0
description $FW_INSIDE$
ip address 10.1.10.2 255.255.255.252
ip access-group 101 in
ip nat inside
ip virtual-reassembly
interface FastEthernet0/0
description $ETH-WAN$
no ip address
ip verify unicast reverse-path
ip virtual-reassembly
duplex auto
speed auto
snmp trap ip verify drop-rate
pppoe enable group global
pppoe-client dial-pool-number 1
interface Integrated-Service-Engine0/0
description cue is initialized with default IMAP group
ip unnumbered Loopback0
ip nat inside
ip virtual-reassembly
service-module ip address 10.1.10.1 255.255.255.252
service-module ip default-gateway 10.1.10.2
interface FastEthernet0/1/0
switchport mode trunk
macro description cisco-switch
interface FastEthernet0/1/1
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/2
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/3
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/4
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/5
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/6
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/7
switchport mode trunk
macro description cisco-switch
interface FastEthernet0/1/8
switchport mode trunk
macro description cisco-switch
interface Virtual-Template1 type tunnel
no ip address
tunnel mode ipsec ipv4
tunnel protection ipsec profile SDM_Profile1
interface Virtual-Template2
ip unnumbered Dialer0
peer default ip address pool SDM_POOL_1
no keepalive
ppp encrypt mppe auto
ppp authentication pap chap ms-chap
interface Vlan1
description $FW_INSIDE$
ip address 10.1.2.1 255.255.255.0
ip access-group 102 in
ip nat inside
ip virtual-reassembly
ip tcp adjust-mss 1412
interface Vlan100
description $FW_INSIDE$
ip address 10.1.1.1 255.255.255.0
ip access-group 103 in
ip nat inside
ip virtual-reassembly
ip tcp adjust-mss 1412
interface Dialer0
description $FW_OUTSIDE$
ip address negotiated
ip access-group test-ppt in
ip mtu 1452
ip nat outside
ip inspect SDM_LOW out
ip virtual-reassembly
encapsulation ppp
dialer pool 1
dialer-group 1
ppp authentication chap pap callin
ppp chap hostname passremoved
ppp chap password 7 passremoved
ppp pap sent-username passremoved password 7 passremoved
ppp ipcp dns request
interface BVI1
description $FW_INSIDE$
mtu 1514
no ip address
ip access-group 102 in
ip nat inside
ip virtual-reassembly
ip tcp adjust-mss 1412
interface BVI100
description $FW_INSIDE$
mtu 1514
no ip address
ip access-group 103 in
ip nat inside
ip virtual-reassembly
ip tcp adjust-mss 1412
ip local pool SDM_POOL_1 10.1.2.230 10.1.2.250
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 Dialer0
ip route 10.1.10.1 255.255.255.255 Integrated-Service-Engine0/0
ip route 172.0.0.0 255.0.0.0 10.1.2.2
ip http server
ip http authentication local
ip http secure-server
ip http path flash:/gui
ip nat inside source list 1 interface Dialer0 overload
ip access-list extended test-pptp
permit tcp any any eq 1723
permit gre any any
access-list 1 remark SDM_ACL Category=2
access-list 1 permit 10.1.1.0 0.0.0.255
access-list 1 permit 10.1.2.0 0.0.0.255
access-list 1 permit 10.1.10.0 0.0.0.3
access-list 100 remark auto generated by SDM firewall configuration
access-list 100 remark SDM_ACL Category=1
access-list 100 deny ip 192.168.10.0 0.0.0.255 any
access-list 100 deny ip host 255.255.255.255 any
access-list 100 deny ip 127.0.0.0 0.255.255.255 any
access-list 100 permit ip any any
access-list 101 remark auto generated by SDM firewall configuration##NO_ACES_7##
access-list 101 remark SDM_ACL Category=1
access-list 101 permit udp any host 10.1.10.2 eq non500-isakmp
access-list 101 permit udp any host 10.1.10.2 eq isakmp
access-list 101 permit esp any host 10.1.10.2
access-list 101 permit ahp any host 10.1.10.2
access-list 101 permit tcp 10.1.1.0 0.0.0.255 eq 2000 any
access-list 101 permit udp 10.1.1.0 0.0.0.255 eq 2000 any
access-list 101 deny ip 10.1.2.0 0.0.0.255 any
access-list 101 deny ip 10.1.1.0 0.0.0.255 any
access-list 101 deny ip host 255.255.255.255 any
access-list 101 deny ip 127.0.0.0 0.255.255.255 any
access-list 101 permit ip any any
access-list 104 remark auto generated by SDM firewall configuration##NO_ACES_25##
access-list 104 remark SDM_ACL Category=1
access-list 104 permit udp any any eq non500-isakmp
access-list 104 permit udp any any eq isakmp
access-list 104 permit esp any any
access-list 104 permit ahp any any
access-list 104 permit tcp any any eq pop3 log
access-list 104 permit tcp any any eq 37777 log
access-list 104 permit tcp any any eq 3389 log
access-list 104 permit tcp any any eq 1723 log
access-list 104 permit tcp any any eq 2701 log
access-list 104 permit tcp any any eq 4899 log
access-list 104 permit tcp any any eq 4125 log
access-list 104 permit tcp any any eq 443 log
access-list 104 permit tcp any any eq smtp log
access-list 104 permit tcp any any eq 8080 log
access-list 104 permit tcp any any eq www log
access-list 104 deny ip 10.1.10.0 0.0.0.3 any
access-list 104 deny ip 10.1.2.0 0.0.0.255 any
access-list 104 deny ip 10.1.1.0 0.0.0.255 any
access-list 104 permit udp host 61.8.0.113 eq domain any
access-list 104 permit icmp any any echo-reply
access-list 104 permit icmp any any time-exceeded
access-list 104 permit icmp any any unreachable
access-list 104 deny ip 10.0.0.0 0.255.255.255 any
access-list 104 deny ip 172.16.0.0 0.15.255.255 any
access-list 104 deny ip 192.168.0.0 0.0.255.255 any
access-list 104 deny ip 127.0.0.0 0.255.255.255 any
access-list 104 deny ip host 255.255.255.255 any
access-list 104 deny ip host 0.0.0.0 any
access-list 104 deny ip any any log
access-list 104 permit gre any any
dialer-list 1 protocol ip permit
snmp-server community public RO
control-plane
voice-port 0/0/0
cptone AU
timeouts ringing infinity
voice-port 0/0/1
cptone AU
timeouts ringing infinity
voice-port 0/0/2
cptone AU
timeouts ringing infinity
voice-port 0/0/3
cptone AU
timeouts ringing infinity
voice-port 0/1/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 501
description Configured by CCA 4 FXO-0/1/0-Custom-HG
caller-id enable
voice-port 0/1/1
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 501
description Configured by CCA 4 FXO-0/1/1-Custom-HG
caller-id enable
voice-port 0/1/2
trunk-group ALL_FXO 60
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 501
description Configured by CCA 4 FXO-0/1/2-Custom-HG
caller-id enable
voice-port 0/1/3
trunk-group ALL_FXO 64
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 501
description Configured by CCA 4 FXO-0/1/3-Custom-HG
caller-id enable
voice-port 0/3/0
trunk-group ALL_FXO 62
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 501
description Configured by CCA 4 FXO-0/3/0-Custom-HG
caller-id enable
voice-port 0/3/1
trunk-group ALL_FXO 61
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 501
description Configured by CCA 4 FXO-0/3/1-Custom-HG
caller-id enable
voice-port 0/3/2
trunk-group ALL_FXO 64
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 101
description Configured by CCA 4FXO-0/3/2-Custom-OP
caller-id enable
voice-port 0/3/3
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 501
description Configured by CCA 4 FXO-0/3/3-Custom-HG
caller-id enable
voice-port 0/4/0
auto-cut-through
signal immediate
input gain auto-control -15
description Music On Hold Port
sccp local Loopback0
sccp ccm 10.1.1.1 identifier 1 version 3.1
sccp
sccp ccm group 1
associate ccm 1 priority 1
dial-peer cor custom
name internal
name local
name local-plus
name international
name national
name national-plus
name emergency
name toll-free
dial-peer cor list call-internal
member internal
dial-peer cor list call-local
member local
dial-peer cor list call-local-plus
member local-plus
dial-peer cor list call-national
member national
dial-peer cor list call-national-plus
member national-plus
dial-peer cor list call-international
member international
dial-peer cor list call-emergency
member emergency
dial-peer cor list call-toll-free
member toll-free
dial-peer cor list user-internal
member internal
member emergency
dial-peer cor list user-local
member internal
member local
member emergency
member toll-free
dial-peer cor list user-local-plus
member internal
member local
member local-plus
member emergency
member toll-free
dial-peer cor list user-national
member internal
member local
member local-plus
member national
member emergency
member toll-free
dial-peer cor list user-national-plus
member internal
member local
member local-plus
member national
member national-plus
member emergency
member toll-free
dial-peer cor list user-international
member internal
member local
member local-plus
member international
member national
member national-plus
member emergency
member toll-free
dial-peer voice 1 pots
service stcapp
port 0/0/0
dial-peer voice 2 pots
service stcapp
port 0/0/1
dial-peer voice 3 pots
service stcapp
port 0/0/2
dial-peer voice 4 pots
service stcapp
port 0/0/3
dial-peer voice 5 pots
description ** MOH Port **
destination-pattern ABC
port 0/4/0
no sip-register
dial-peer voice 50 pots
description ** incoming dial peer **
incoming called-number .%
port 0/1/0
dial-peer voice 51 pots
description ** incoming dial peer **
incoming called-number .%
port 0/1/1
dial-peer voice 52 pots
description ** incoming dial peer **
incoming called-number .%
port 0/1/2
dial-peer voice 53 pots
description ** incoming dial peer **
incoming called-number .%
port 0/1/3
dial-peer voice 150 pots
description ** incoming dial peer **
incoming called-number .%
port 0/3/0
dial-peer voice 151 pots
description ** incoming dial peer **
incoming called-number .%
port 0/3/1
dial-peer voice 152 pots
description ** incoming dial peer **
incoming called-number .%
port 0/3/2
dial-peer voice 153 pots
description ** incoming dial peer **
incoming called-number .%
port 0/3/3
dial-peer voice 54 pots
description ** FXO pots dial-peer **
destination-pattern A0
port 0/1/0
no sip-register
dial-peer voice 55 pots
description ** FXO pots dial-peer **
destination-pattern A1
port 0/1/1
no sip-register
dial-peer voice 56 pots
description ** FXO pots dial-peer **
destination-pattern A2
port 0/1/2
no sip-register
dial-peer voice 57 pots
description ** FXO pots dial-peer **
destination-pattern A3
port 0/1/3
no sip-register
dial-peer voice 154 pots
description ** FXO pots dial-peer **
destination-pattern A4
port 0/3/0
no sip-register
dial-peer voice 155 pots
description ** FXO pots dial-peer **
destination-pattern A5
port 0/3/1
no sip-register
dial-peer voice 156 pots
description ** FXO pots dial-peer **
destination-pattern A6
port 0/3/2
no sip-register
dial-peer voice 157 pots
description ** FXO pots dial-peer **
destination-pattern A7
port 0/3/3
no sip-register
dial-peer voice 2000 voip
description ** cue voicemail pilot number **
translation-profile outgoing XFER_TO_VM_PROFILE
destination-pattern 101
b2bua
voice-class sip outbound-proxy ipv4:10.1.10.1
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 58 pots
trunkgroup ALL_FXO
corlist outgoing call-emergency
description **CCA*Australia*Emergency Services**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0000
forward-digits all
no sip-register
dial-peer voice 59 pots
trunkgroup ALL_FXO
corlist outgoing call-emergency
description **CCA*Australia*Emergency Services**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 000
forward-digits all
no sip-register
dial-peer voice 60 pots
trunkgroup ALL_FXO
corlist outgoing call-emergency
description **CCA*Australia*Emergency TTY**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0106
forward-digits all
no sip-register
dial-peer voice 61 pots
trunkgroup ALL_FXO
corlist outgoing call-emergency
description **CCA*Australia*Emergency TTY**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 006
forward-digits all
no sip-register
dial-peer voice 62 pots
trunkgroup ALL_FXO
corlist outgoing call-international
description **CCA*Australia*International Access**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0001[1589]T
forward-digits all
no sip-register
dial-peer voice 63 pots
trunkgroup ALL_FXO
corlist outgoing call-international
description **CCA*Australia*Premium Services**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 00055T
forward-digits all
no sip-register
dial-peer voice 64 pots
trunkgroup ALL_FXO
corlist outgoing call-local-plus
description **CCA*Australia*Analogue AMPS service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0014[04689].....
forward-digits all
no sip-register
dial-peer voice 65 pots
trunkgroup ALL_FXO
corlist outgoing call-local-plus
description **CCA*Australia*Analogue AMPS & Satellite**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0014[12357]......
forward-digits all
no sip-register
dial-peer voice 66 pots
trunkgroup ALL_FXO
corlist outgoing call-local-plus
description **CCA*Australia*Analogue AMPS service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0015......
forward-digits all
no sip-register
dial-peer voice 67 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Paging Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 00160..
forward-digits all
no sip-register
dial-peer voice 68 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Paging Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0016[1236789].....
forward-digits all
no sip-register
dial-peer voice 69 pots
trunkgroup ALL_FXO
corlist outgoing call-local-plus
description **CCA*Australia*Analogue AMPS service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0017[1289].....
forward-digits all
no sip-register
dial-peer voice 70 pots
trunkgroup ALL_FXO
corlist outgoing call-local-plus
description **CCA*Australia*Analogue AMPS service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0018......
forward-digits all
no sip-register
dial-peer voice 71 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Data Network Access Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 00192.
forward-digits all
no sip-register
dial-peer voice 72 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Data Network Access Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 00198[01239].....
forward-digits all
no sip-register
dial-peer voice 73 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Data Network Access Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 00198[45678]
forward-digits all
no sip-register
dial-peer voice 74 pots
trunkgroup ALL_FXO
corlist outgoing call-national
description **CCA*Australia*NSW Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 002........
forward-digits all
no sip-register
dial-peer voice 75 pots
trunkgroup ALL_FXO
corlist outgoing call-national
description **CCA*Australia*VIC, TAS Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 003........
forward-digits all
no sip-register
dial-peer voice 76 pots
trunkgroup ALL_FXO
corlist outgoing call-local-plus
description **CCA*Australia*Digital Mobile Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 004........
forward-digits all
no sip-register
dial-peer voice 77 pots
trunkgroup ALL_FXO
corlist outgoing call-national
description **CCA*Australia*Universal Personal Comms Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 005........
forward-digits all
no sip-register
dial-peer voice 78 pots
trunkgroup ALL_FXO
corlist outgoing call-national
description **CCA*Australia*QLD Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 007........
forward-digits all
no sip-register
dial-peer voice 79 pots
trunkgroup ALL_FXO
corlist outgoing call-national
description **CCA*Australia*SA, WA, NT Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 008........
forward-digits all
no sip-register
dial-peer voice 80 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Community Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 01100
forward-digits all
no sip-register
dial-peer voice 81 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Community Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0110[1-9]..
forward-digits all
no sip-register
dial-peer voice 82 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Public Interest Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0113...
forward-digits all
no sip-register
dial-peer voice 83 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Mass Calling Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0114.....
forward-digits all
no sip-register
dial-peer voice 84 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Community Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0119.
forward-digits all
no sip-register
dial-peer voice 85 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Directory and Service Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0122[1235]
forward-digits all
no sip-register
dial-peer voice 86 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Directory and Operator Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0123[46]
forward-digits all
no sip-register
dial-peer voice 87 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Operator Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 012[45]T
forward-digits all
no sip-register
dial-peer voice 88 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Local Rate Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0130.......
forward-digits all
no sip-register
dial-peer voice 89 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Local Rate Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 013[1-9]...
forward-digits all
no sip-register
dial-peer voice 90 pots
trunkgroup ALL_FXO
corlist outgoing call-international
description **CCA*Australia*Carrier Preselection Codes**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 014[1-9]T
forward-digits all
no sip-register
dial-peer voice 91 pots
trunkgroup ALL_FXO
corlist outgoing call-toll-free
description **CCA*Australia*Freephone Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0180[01]......
forward-digits all
no sip-register
dial-peer voice 92 pots
trunkgroup ALL_FXO
corlist outgoing call-toll-free
description **CCA*Australia*Freephone Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0180[2-9]...
forward-digits all
no sip-register
dial-peer voice 93 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Universal PCS Profile Management**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0185..
forward-digits all
no sip-register
dial-peer voice 94 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Calling Card Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0189..
forward-digits all
no sip-register
dial-peer voice 95 pots
trunkgroup ALL_FXO
corlist outgoing call-international
description **CCA*Australia*Premium Services**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0190[0126]......
forward-digits all
no sip-register
dial-peer voice 96 pots
trunkgroup ALL_FXO
corlist outgoing call-international
description **CCA*Australia*Premium Services**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 019[1345]...
forward-digits all
no sip-register
dial-peer voice 97 pots
trunkgroup ALL_FXO
corlist outgoing call-international
description **CCA*Australia*Premium Services**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 019[679].....
forward-digits all
no sip-register
dial-peer voice 98 pots
trunkgroup ALL_FXO
corlist outgoing call-national
description **CCA*Australia*8-digit dialing**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0[2-9].......
forward-digits all
no sip-register
dial-peer voice 2002 voip
description ** cue voicemail PSTN number **
translation-profile outgoing VM_Profile
destination-pattern 0294174218$
b2bua
voice-class sip outbound-proxy ipv4:10.1.10.1
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
no dial-peer outbound status-check pots
sip-ua
no transport udp
no transport tcp tls
no transport tcp
telephony-service
video
em logout 0:0 0:0 0:0
fxo hook-flash
max-ephones 32
max-dn 128
ip source-address 10.1.1.1 port 2000
max-redirect 20
auto assign 10 to 43
auto assign 5 to 8 type anl
calling-number initiator
service phone videoCapability 1
service dnis overlay
service dnis dir-lookup
timeouts interdigit 5
system message
url services http://10.1.10.1/voiceview/common/login.do
url authentication http://10.1.10.1/voiceview/authentication/authenticate.do
cnf-file location flash:
network-locale GB
load 7915-12 B015-1-0-3
load 7915-24 B015-1-0-3
load 7942 SCCP42.8-4-2S
load 7962 SCCP42.8-4-2S
load 521G-524G cp524g-8-1-16b
time-zone 48
date-format dd-mm-yy
voicemail 101
max-conferences 8 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
moh flash:/media/music-on-hold.au
multicast moh 239.10.16.16 port 2000
web admin system name cisco secret 5 passremoved
dn-webedit
time-webedit
transfer-system full-consult dss
transfer-pattern 9.T
transfer-pattern .T
transfer-pattern 0.T
transfer-pattern 6... blind
secondary-dialtone 0
after-hours pstn-prefix 4 3
night-service code *6483
night-service day Sun 19:01 08:15
night-service day Mon 19:01 08:15
night-service day Tue 19:01 08:15
night-service day Wed 19:01 08:15
night-service day Thu 19:01 08:15
night-service day Fri 19:01 19:00
night-service day Sat 19:01 19:00
create cnf-files version-stamp 7960 Feb 19 2010 13:12:05
ephone-template 15
url services 1 http://10.1.10.1/voiceview/common/login.do VoiceviewExpress
softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd Login
softkeys seized Cfwdall Endcall Redial Pickup Gpickup Callback
softkeys connected Hold Endcall Trnsfer TrnsfVM Confrn Acct Park
button-layout 7931 2
ephone-template 16
url services 1 http://10.1.10.1/voiceview/common/login.do VoiceviewExpress
softkeys idle Redial Gpickup Cfwdall Pickup Newcall Dnd
softkeys seized Cfwdall Gpickup Redial Pickup Endcall Callback
softkeys connected Hold Endcall Trnsfer TrnsfVM Confrn Acct Park
ephone-dn 1
number 701 no-reg primary
name IP-Paging1
paging ip 239.1.1.1 port 2000
ephone-dn 2
number 211
name name
call-forward busy 101
call-forward noan 101 timeout 10
hold-alert 30 originator
ephone-dn 5 dual-line
number 301 no-reg primary
label 301
description PhoneA Analog
name PhoneA Analog
ephone-dn 6 dual-line
number 302 no-reg primary
label 302
description PhoneB Analog
name PhoneB Analog
ephone-dn 7 dual-line
number 303 no-reg primary
label 303
description PhoneC Analog
name PhoneC Analog
ephone-dn 8 dual-line
number 304 no-reg primary
label 304
description PhoneD Analog
name PhoneD Analog
ephone-dn 9
number BCD no-reg primary
description MoH
moh out-call ABC
ephone-dn 10 dual-line
number 201 no-reg primary
pickup-group 1
label 201
description Dragan Jancic
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 11 dual-line
number 202 no-reg primary
pickup-group 1
label 202
description Spare 2
name Spare 2
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 12 dual-line
number 203 no-reg primary
pickup-group 1
label 203
description name
name name
call-forward busy 101
call-forward night-service 00458707335
call-forward noan 101 timeout 35
night-service bell
ephone-dn 13 dual-line
number 204 no-reg primary
pickup-group 1
label 204
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 14 dual-line
number 207 no-reg primary
label 207
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 15 dual-line
number 206 no-reg primary
label 206
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 16 dual-line
number 205 no-reg primary
pickup-group 1
label 205
description name
name name
call-forward busy 101
call-forward noan 101 timeout 10
ephone-dn 17 dual-line
number 208 no-reg primary
label 208
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 18 dual-line
number 209 no-reg primary
label 209
description Spare
name Spare
call-forward busy 101
call-forward noan 101 timeout 10
ephone-dn 19 dual-line
number 210 no-reg primary
label 210
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 21 dual-line
number 212 no-reg primary
label 212
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 22 dual-line
number 213 no-reg primary
label 213
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 23 dual-line
number 214 no-reg primary
label 214
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 24 dual-line
number 215 no-reg primary
label 215
description Workshop One
name Workshop One
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 25 dual-line
number 216 no-reg primary
label 216
description Workshop Two
name Workshop Two
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 26 dual-line
number 217 no-reg primary
label 217
description Lunch Room
name Lunch Room
call-forward busy 203
call-forward noan 203 timeout 35
ephone-dn 27 dual-line
number 218 no-reg primary
label 218
description Meeting Room
name Meeting Room
call-forward busy 203
call-forward noan 203 timeout 35
ephone-dn 126
number 6... no-reg primary
description ***CCA XFER TO VM EXTENSION***
call-forward all 101
ephone-dn 127
number A801... no-reg primary
mwi off
ephone-dn 128
number A800... no-reg primary
mwi on
ephone 1
device-security-mode none
video
mac-address 0021.1BFC.ACA5
ephone-template 16
max-calls-per-button 2
username "name" password 12345
type 524G
button 1:21
ephone 2
device-security-mode none
mac-address 1A02.A8FE.0000
ephone-template 16
max-calls-per-button 2
username "a1"
type anl
button 1:5
ephone 3
device-security-mode none
mac-address 1A02.A8FE.0001
ephone-template 16
max-calls-per-button 2
username "b1"
type anl
button 1:6
ephone 4
device-security-mode none
mac-address 1A02.A8FE.0002
ephone-template 16
max-calls-per-button 2
username "c1"
type anl
button 1:7
ephone 5
device-security-mode none
mac-address 1A02.A8FE.0003
ephone-template 16
max-calls-per-button 2
username "d1"
type anl
button 1:8
ephone 6
device-security-mode none
video
mac-address 0024.C40C.C2DC
ephone-template 16
username "name" password nqz82887
type 7962 addon 1 7915-12
button 1:13 2m10 3m11 4m12
button 5m16 6m15 7m14 8m17
button 9m18 10m19 12m21 13m22
button 14m23 15m24 16m25 17m26
button 18m27
ephone 7
device-security-mode none
video
mac-address 0021.1BFC.A81C
ephone-template 16
max-calls-per-button 2
username "meetingroom" password 12345
paging-dn 1
type 524G
button 1:27
ephone 8
device-security-mode none
video
mac-address 0021.1BFC.A801
ephone-template 16
max-calls-per-button 2
username "workshopone" password 12345
paging-dn 1
type 524G
button 1:24
ephone 9
device-security-mode none
video
mac-address 0021.1BFC.A81D
ephone-template 16
max-calls-per-button 2
username "name" password 12345
paging-dn 1
type 524G
button 1:22
ephone 10
device-security-mode none
video
mac-address 0021.1BFC.A822
ephone-template 16
max-calls-per-button 2
username "lunchroom" password 12345
paging-dn 1
type 524G
button 1:26
ephone 11
device-security-mode none
video
mac-address 0021.1BFC.ACA6
ephone-template 16
max-calls-per-button 2
username "name" password 12345
type 524G
button 1:15
ephone 12
device-security-mode none
video
mac-address 0021.1BFC.A800
max-calls-per-button 2
username "name" password lpw29837
type 524G
button 1:23
ephone 13
device-security-mode none
video
mac-address 0021.1BFC.A9B6
max-calls-per-button 2
type 524G
button 1:11
ephone 14
device-security-mode none
video
mac-address 0021.1BFC.A820
ephone-template 16
max-calls-per-button 2
username "name" password 12345
paging-dn 1
type 524G
button 1:17
ephone 15
device-security-mode none
video
mac-address 0021.1BFC.A824
ephone-template 16
max-calls-per-button 2
username "name" password 12345
paging-dn 1
type 524G
button 1:19
ephone 16
device-security-mode none
video
mac-address 0021.1BFC.ACA3
ephone-template 16
max-calls-per-button 2
username "workshoptwo" password 12345
paging-dn 1
type 524G
button 1:25
ephone 17
device-security-mode none
video
mac-address 0024.C40D.34A0
ephone-template 16
username "name" password 12345
type 7962 addon 1 7915-12
button 1:12 2m10 3m11 4m13
button 5m16 6m15 7m14 8m17
button 9m18 10m19 12m21 13m22
button 14m23 15m24 16m25 17m26
button 18m27
ephone 18
device-security-mode none
video
mac-address 0026.0B5D.68B7
username "name" password xiz65240
type 7962
button 1:2 2m10 3m12 4m13
button 5m22 6m24
ephone 19
device-security-mode none
video
mac-address 0026.0B5C.F949
ephone-template 16
username "name" password dqq75357
type 7962
button 1:10 2m11 3m12 4m13
button 5m23 6m24
ephone 20
device-security-mode none
mac-address 52CE.B390.0000
max-calls-per-button 2
type anl
ephone 21
device-security-mode none
video
mac-address 0021.1BFC.A803
ephone-template 16
max-calls-per-button 2
username "name"
paging-dn 1
type 524G
button 1:14 2m11 3m12 4m13
ephone 22
device-security-mode none
video
mac-address 0021.1BFC.A806
ephone-template 16
max-calls-per-button 2
username "name" password 12345
type 524G
button 1:18
ephone 23
device-security-mode none
video
mac-address 0021.1BFC.ACA7
ephone-template 16
max-calls-per-button 2
username "name" password mbj62871
type 524G
button 1:16
ephone 24
device-security-mode none
mac-address 52CE.B390.0001
max-calls-per-button 2
type anl
ephone 25
device-security-mode none
mac-address 52CE.B390.0002
max-calls-per-button 2
type anl
ephone 26
device-security-mode none
mac-address 52CE.B390.0003
max-calls-per-button 2
type anl
ephone-hunt 1 sequential
pilot 501
list 203, 204, 205
final 511
timeout 8, 8, 8
no-reg pilot
statistics collect
banner login Cisco Configuration Assistant. Version: 2.1. Wed Oct 28 17:59:52 EST 2009
alias exec cca_voice_mode PBX
line con 0
no modem enable
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport input all
line vty 5 100
end

debug ccsip messages would not give me anything, so i did debug ccsip all instead, when voice
mail is dialed I get the below debug messages.
000235: //-1/xxxxxxxxxxxx/SIP/Info/sipSPIAddContextToTable: Added context(0x8687FF80) with key=[2] to table
000236: //6/000000000000/SIP/State/sipSPIChangeState: 0x8687FF80 : State change from (STATE_NONE, SUBSTATE_NONE) to (STATE_IDLE, SUBSTATE_NONE)
000237: //6/000000000000/SIP/Info/ccsip_call_setup_request: Before processing SETUP REQccb->pld.flags_ipip = 200
000238: //6/000000000000/SIP/Info/ccsip_call_setup_request: This is a TDM-IP call: callID= 6, peer_callID = 5
000239: //6/000000000000/SIP/Info/ccsip_call_setup_request: This is a TDM-IP call: callID= 6, peer_callID = 5
000240: //6/000000000000/SIP/Info/ccsip_call_setup_request: After processing SETUP REQccb->pld.flags_ipip = 200
000241: //-1/xxxxxxxxxxxx/SIP/Info/sipSPIGetOutboundHostAndDestHostPrivate: CCSIP: target_host : 10.1.10.1 target_port : 5060
000242: //-1/xxxxxxxxxxxx/SIP/Info/sipSPIGetOutboundHostAndDestHostPrivate: CCSIP: outbound_host : 10.1.10.1 outbound_port : 5060
000243: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_CC_CALL_SETUP
000244: //6/2022F86C800C/SIP/Info/ccsip_call_setup_request: Incrementing call counter in dial-peer [2000]
000245: //-1/xxxxxxxxxxxx/SIP/Info/ccsip_process_sipspi_queue_event: ccsip_spi_get_msg_type returned: 3 for event 2
000246: //6/2022F86C800C/SIP/Info/sipSPIUaddccCallIdToTable: Adding call id 6 to table
000247: //6/2022F86C800C/SIP/Info/sipSPIGetCallConfig: preferred_codec set[0] type :No Codec    bytes: 0
000248: //6/2022F86C800C/SIP/Info/sipSPIGetCallConfig: Media forking disabled
000249: //6/2022F86C800C/SIP/Info/sipSPICanSetFallbackFlag: Local Fallback is not active
000250: //6/2022F86C800C/SIP/Info/sipSPIGetCallConfig: Not using Voice Class Codec
000251: //6/2022F86C800C/SIP/Info/sipSPIGetCallConfig: Checking Video Type Rate=-1 video_codec_allowed=1F
000252: //6/2022F86C800C/SIP/Media/sipSPICopyPeerDataToCCB: Firewall traversal is not enabled
000253: //6/2022F86C800C/SIP/Info/sipSPIGetCallConfig: xcoder high-density disabled
000254: //6/2022F86C800C/SIP/Info/sipSPIGetCallConfig: Flow Mode set to FLOW_THROUGH
000255: //6/2022F86C800C/SIP/Info/sipSPIGetCallConfig: Media forking disabled
000256: //6/2022F86C800C/SIP/Info/preprocessSetup:
This is a not a SIGO Call -, could be DM call
000257: //6/2022F86C800C/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.1.10.2
000258: //-1/xxxxxxxxxxxx/SIP/Media/sipSPIReserveRtpPort: reserved port 17510 for stream 1
000259: //-1/xxxxxxxxxxxx/SIP/Info/convert_codec_bytes_to_ptime: Values :Codec: g711ulaw codecbytes :160, ptime: 20
000260: //-1/xxxxxxxxxxxx/SIP/Info/sipSPISetMediaDirectionForStream: Setting Media direction SENDRECV for stream 1
000261: //6/2022F86C800C/SIP/Info/sip_generate_sdp_xcaps_list: Modem Relay and T38 disabled. X-cap not needed
000262: //6/2022F86C800C/SIP/Info/sipSPIOutgoingCallSDP: Creating recv-only stream for outbound call
000263: //6/2022F86C800C/SIP/Media/sipSPIProcessRtpSessions: sipSPIProcessRtpSessions
000264: //6/2022F86C800C/SIP/Media/sipSPIProcessRtpSessions: No active streams.
000265: //6/2022F86C800C/SIP/Info/sip_gw_pre_setup_add_sdp_container: SDP container added
000266: //6/2022F86C800C/SIP/Info/sipSPIValidateGtd: Signal Forward disabled
000267: //6/2022F86C800C/SIP/Info/sipSPIValidateTunnelData: RawMsg/QSIG Tunneling Not Enabled
000268: //6/2022F86C800C/SIP/Info/sipSPIAddMLPPServicesInfo: No MLP Info available on incoming leg
000269: //6/2022F86C800C/SIP/Info/sipSPIPreprocessUriFormat: Url cfg for 1: 2,phone-ctxt=FALSE
000270: //6/2022F86C800C/SIP/Info/sipSPIShrlGetInstanceInfo: Obtained the call instance 0 for non-shared-line '101' with callid: 6
000271: //6/2022F86C800C/SIP/Info/sipSPIAddCiscoGcid: Gcid value not set - not adding header.
000272: //6/2022F86C800C/SIP/Info/sipSPIAddPrivacyandIdentityInfo: Removing "id" value from Privacy
000273: //6/2022F86C800C/SIP/Error/sipSPI_ipip_set_history_info_header: Not SIP2SIP mode
000274: //6/2022F86C800C/SIP/Info/act_idle_call_setup: Cannot process Outgoing SIP calls
SIP Service has been shutdown
000275: //6/2022F86C800C/SIP/Info/ccsip_set_cc_cause_for_spi_err: Categorized cause:38, category:187
000276: //-1/xxxxxxxxxxxx/SIP/Info/ccsip_set_release_source_for_peer: ownCallId[6], src[6]
000277: //6/2022F86C800C/SIP/Info/sipSPIInitiateDisconnect: Gateway shutdown:Initiate call disconnect(38)
000278: //6/2022F86C800C/SIP/Info/sipSPIInitiateDisconnect: Initiate call disconnect(38) for outgoing call
000279: //-1/xxxxxxxxxxxx/SIP/Error/sipSPIGetContentQSIG: No Inbound Container Created !!!
000280: //-1/xxxxxxxxxxxx/SIP/Error/sipSPIGetContentQ931: No Inbound Container Created !!!
000281: //6/2022F86C800C/SIP/State/sipSPIChangeState: 0x8687FF80 : State change from (STATE_IDLE, SUBSTATE_NONE) to (STATE_DISCONNECTING, SUBSTATE_NONE)
000282: //6/2022F86C800C/SIP/Info/ccsip_call_statistics: Stats are not supported for IPIP call.
000283: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_CC_CALL_DISCONNECT
000284: //-1/xxxxxxxxxxxx/SIP/Info/ccsip_process_sipspi_queue_event: ccsip_spi_get_msg_type returned: 3 for event 7
000285: //6/2022F86C800C/SIP/Info/sipSPIIcpifUpdate: CallState: 2 Playout: 0 DiscTime:25967 ConnTime 0
000286: //6/2022F86C800C/SIP/State/sipSPIChangeState: 0x8687FF80 : State change from (STATE_DISCONNECTING, SUBSTATE_NONE) to (STATE_DEAD, SUBSTATE_NONE)
000287: //6/2022F86C800C/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x8687FF80
State of The Call        : STATE_DEAD
TCP Sockets Used         : YES
Calling Number           : 203
Called Number            : 101
Source IP Address (Sig ): 10.1.10.2
Destn SIP Req Addr:Port :
Destn SIP Resp Addr:Port :
Destination Name         :
000288: //6/2022F86C800C/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream             : 1
Negotiated Codec         : No Codec
Negotiated Codec Bytes   : 0
Nego. Codec payload      : 255 (tx), 255 (rx)
Negotiated Dtmf-relay    : 0
Dtmf-relay Payload       : 0 (tx), 0 (rx)
Source IP Address (Media): 10.1.10.2
Source IP Port    (Media): 17510
Destn IP Address (Media): -
Destn IP Port    (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0
000289: //6/2022F86C800C/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC)    : 38
Disconnect Cause (SIP)   : 200
000290: //6/2022F86C800C/SIP/Info/sipSPIUdeleteccCallIdFromTable: Removing call id 6
000291: //-1/xxxxxxxxxxxx/SIP/Info/sipSPIDeleteContextFromTable: Context for key=[2] removed.
000292: //6/2022F86C800C/SIP/Info/sipSPIFlushEventBufferQueue: There are 0 events on the internal queue that are going to be free'd
000293: //6/2022F86C800C/SIP/Info/ccsip_qos_cleanup: Entry
000294: //-1/xxxxxxxxxxxx/SIP/Info/sipSPISipSdpFree:
000295: //6/2022F86C800C/SIP/Info/sipSPI_ipip_free_codec_profile: Codec Profiles Freed
000296: //6/2022F86C800C/SIP/Info/sipSPIUfreeOneCCB: Freeing ccb 8687FF80
000297: //-1/xxxxxxxxxxxx/SIP/Info/

Voice mail as last stop for hunt group

Hello:
We have no ACD ability, so I have a hunt group set up with 3 extensions (one each as second line on each of 3 phones). If no one is available on any of the hunt extensions, I want it to go to a shared voice mail box.
Can anyone help me know if this is do-able and how (nothing I've tried has worked!). Using CM 6.1/Unity 5.0
Thank you,
Linda

Hi Linda,
This is most possible :) I'm going to add a touch to the great info from Tere (+5 points for this Tere)
In this example we are going to do what you are trying to do as well as Light the MWI Lamp on the phones within the Line Group when a Message is left for the group.
Lets say the Hunt Pilot number is 5000 and one of the second line DN's on the Line Group member phones is 2355. Set the Hunt Pilot to Forward (CFNA) to the Unity Pilot #.
If you don't use a Routing Rule as nicely suggested by Tere you can Create a mailbox for 2355 with 5000 as an Alternate Extension. When the call routes through to Unity via the Hunt Pilot No Answer Unity should see the CLID of 5000 which will then be connected to the Mailbox on 2355. This will take care of one of the Line Group Member phones but we want to light the Lamp on the second and third phone as well :)
Try setting the the DN's of the other two Line Group members as Alternate MWI's (in Unity) as well;
Setting Up Alternate MWIs for Extensions on the Same Phone System
Cisco Unity can activate alternate MWIs for extensions on the same phone system. Note that depending on the phones and phone systems, some additional phone system programming may be necessary. Refer to the installation guide for the phone system.
To enable alternate MWIs for extensions on the same phone system, do the following procedure for each subscriber who needs alternate MWIs.
To Set Up Alternate MWIs for Extensions on the Same Phone System
Step 1 In the Cisco Unity Administrator, go to the applicable Subscribers > Subscribers > Messages page.
Step 2 Confirm that the Use MWI for Message Notification check box is checked.
Step 3 Click the Add button located beneath the MWI Extensions table to add a row to the table. By default, the first row in the table contains an "X" to indicate the primary extension assigned to a subscriber. If you want one more extension and do not need to activate the MWI on the primary extension, you can also modify the first row.
Step 4 Enter the applicable extension in the Extension field of the table. MWIs are automatically enabled for all rows in the table. When entering characters in the MWI Extensions table, consider the following:
â¢Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.
â¢Enter , (comma) to insert a one-second pause.
â¢Enter # and * to correspond to the # and * keys on the phone.
Step 5 Click the Save icon.
Step 6 Repeat Step 3 through Step 5 as necessary.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/401/integration/guide/c50acu4x.html#wp1808513
Then tweak the Message Lamp Setting in CCM for the second Line appearances;
For the second Line Setting on (each phone)-
Line Settings for this Device - Changes affect only this device
Message Waiting Lamp Policy - Light and Prompt
The RED Message Lamp will then work for these Second lines on each phone.
Hope this helps!
Rob

Programming the #1 key to go to voicemail on the 3G

I have two 3G IPhones. After activation at the AT&T store, both units had voicemail that did not work. After consultation with AT&T and Apple, both units work excellent with visual voicemail. My problem is that one of the units is not programmed to go to voicemail if you press the #1 key. How to I program the key. The phone number I want to dial is 253 709 4056. What other codes do I need to add to program this on my #1 key? Thanks for the help.

Ok, I see your experience, but my experience only with 2 3G IPhones that I bought at the AT&T store, both which voice mail had to be set up at home on them. These were bought two weeks apart. The first one which was mine also did not work after the voicemail setup on the #1 key. The rep that I called had me put in a phone number with some additional symbols and numbers and then the #1 would dial the voicemail system after the voicemail setup. My wife's IPhone also did not work with the voice mail and the #1 key did not work either. The rep wallked me thru calling the vm number and the voice mail started working however the #1 key does not call any number. Again I need the procedure to save a number on that button and I know it exists.

Looking for App to dial phone number and pin to check voice mail?

When I am checking my office voice mail remotely with my 3G iphone, I can go to favorites or contacts and dial my office phone number. But then I have to manually dial my office number plus #, then wait 4 seconds and dial my pin plus #. Also, I have to touch "Speaker" or the office voice mail will not hearing the touch tones.
Is there an app that will dial the office number plus #, wait 4 seconds, then dial the pin plus # by pressing just one button? My treo had a dial feature that would dial my office voice mail number, pause 1 second per entered comma, plus pin by pushing only one button. Also, how do I make the office voice mail hear the touch tones without using speaker?

Well you can enter pauses as well with the iPhone in your contact list saved number. As for the voice mail service not getting your key entries unless on speaker, not sure.

E71 E-Mail Key and Related Mail Problems

Since my E71 was updated to the latest firmware (at a Nokia Service Center) around 6 months ago I have had a number of odd mail problems, which manifest themselves as follows:
After an initial boot everything with mail and messaging works fine as expected. However at least once or twice a day the phone switches unpredictably into an odd mode with the following symptoms:
1) E-Mail key stops responding to short or long presses.
2) New e-mails and sms messages which arrive do not appear on the home screen as usual, though they may (or may not) appear as small icons in the top right corner of the screen.
3) For new e-mails only the title/header is downloaded, whereas usually I have it set to automatically download the first 2 K of each message.
4) New messages still appear as 'unread' even after reading them. Manually setting them to 'read' works, but only after a long delay.
5) The flashing navigation key light which warns of new messages/mails gets stuck in flashing mode and will not stop until the phone is rebooted.
Problems 1-3 occur every time, and 4&5 occasionally, but all can only be cured by rebooting the phone, after which it works fine again - for a while.
Since I first saw this problem I have updated the firmware twice (it is currently on the latest version), but the problem persists. I wonder if anyone has seen this problem or has any idea how to fix it? It's a great irritation with an otherwise excellent phone, especially since it was all working fine when I first purchased it. Thanks for any comments or suggestions

For anyone who is interested, I've found the answer to my own question, though not the solution to my problem. After several days playing with mail settings I noticed that when Retrieval settings > E-mail to retrieve is set to 'Headers only' or ' Msgs & attachs', there is no problem. However, if it is set to 'Size limit' with a setting of say 2K or 5K (i.e. just enough to capture the first few important paragraphs of any message) then receipt of many types of formatted mails larger than the specified size causes the mail program to crash, and the OS to switch into the odd mode described in my earlier post.
This is particularly irritating since I travel frequently overseas in Asia where roaming GSM data use is expensive (and there are no caps or limits on roaming fees), and due to the nature of my work my e-mails typically come with long threads and large attachments. Therefore I am left with the choice between:
     A) Downloading mail headers only and waiting till I can find a WiFi connection to find out what the message actually says
     B) Downloading the whole message and paying many hundreds of dollars a month in data roaming fees
     C) Using the fixed mail size limit setting and accept that my mail program will crash several times a day and
          require the phone to be rebooted each time to restore normal functionality
Anyway, it seem this problem is clearly due a bug with the Nokia mail software in recent builds, since it worked fine with these exact same settings for the first year I had the phone, and repeated clean re-installs of the latest firmware do not fix the problem. Therefore, if any Nokia developers are monitoring this board you can add this to your bug list, and you know where to start looking for the bad bit of code.

Text messages won't load, visual voice mail barely works, e-mail won't update

I've had the HTC Rhyme for about two weeks. Last week I noticed my text messages were not loading. I I turned the phone off a few times. Still no text messages loading. I spoke with Verizon CS and they tried several solutions that did not work. I finally reset my phone and my text messages started loading again...for a couple of days. Exactly one week later my text messages are not loading again. I am not gonna reset my phone again. In addition to no text messages not loading, my visual voicemail works sometimes ( voicemails show up hours later). My aol email does not update. When I mentioned this to the Verizon CS they said "instead of using the phone's email setup, I should download the aol app from the Google Play Store. So, I downloaded the aol mail app last week. Since I had to reset my phone I had to download the aol mail app again. But, now I can't find the aol mail app in the Google Play Store. I am VERY dissatisfied with this phone.

Sstelliott, I sorry to hear of the issue you are having with your phone and I’m here to help!
Are you able to send text and picture messages? How do you know when you are not receiving a message? Do you get an error message? Are you able to access the Internet on your phone? Are you using a third party message app?
Run the phone in safe mode http://bit.ly/tXe7I4 and have someone send you a text to see if you receive. I want to make sure a third party isn’t causing these issues.
In regards to the visual voice mail, do you notice you have the delayed message when you’re in a certain area? Make sure airplane mode is disabled and that you’re able to access the Internet. Also, make sure call forwarding is disabled by dialing *73 send from your cell. You’ll hear a few beeps and the call will drop. Finally, update the phone by dialing *228 send and selecting option 2 to update. Once the update is complete make sure you power cycle the phone.
The update should also help with the email issues. You mentioned you are unable to find the app in the Google Plat store. Go to the Play store and on the main page select the Menu key. Go to My Apps. There you should see the email app if you previously downloaded it before you did the hard reset.
If you are still having issues after the troubleshooting step above, please post back and I’ll be more than happy to further assist you.
John B
Follow us on Twitter @VZWSupport

EDGE is down.. how do i get voice mails?

how can i get my voice mails if they are not showing up on my phone because the EDGE service has been down all day here in Minneapolis.

You can also press phone > keypad > and hold down the
1 key for a few seconds...that will dial into the old
voicemail system.
I didn't know you could actually "hold down" a touch screen button. I thought it would just register a press but sure enough I tried it and it works. Pretty cool!

I just upgraded from 3 to 5 and although I love many of the features I don't want to pay Verizon more money to access my voice mail. Any tips on how to create a short cut to my voice mail for free?

1. I want free quick access to my voice mail.
2. I want to get rid of the ads on my home screen for "must have apps" and S Health in particular
3. While my son works for Amazon I don't want to swipe to the Amazon home page
4. I am not interested in My Magazine, how do I get rid of the page?
5. My monthly plan is near $300 so I don't feel anymore charitable.

http://m.androidcentral.com/how-disable-my-magazine-samsung-galaxy-s5
If you want quick access to non visual vm hold down 1 key or add a contact widget and assign it to voice mail. Just touch and hold that amazon and move it to the trash. Contact son for Amazon specials. Just move up wanted apps on front screen down below to your app drawer.

Cosmos does not notify me there is new voice mail?

My phone does not show new voice mail. Really causing problems since the only way I know I have new mail is by calling Verizon...

gbono, that would definitely cause issues, and have me just as frustrated too. Here to help out with this. Did this issue just recently start? Have you tried dialing *228, and choosing option 1? Once this programming completes, and your phone restarts, please turn off your phone, and remove the battery too for about 15 seconds. Place everything back in, and power it back on. Try placing a test call and leave yourself a voicemail to see if the notification returns. Keep us posted. NicandroN_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Is there free voice mail service? if so how do i get it to work? all i see when i click the voice mail icon is the accept/decline for visual voice mail and that says theres a charge?

Is there free voice mail service? if so how do I set it up? When I click on the voice mail icon all I see is the accept/decline agreement for Visual Voice Mail and it said something about charges will be applied on my bill so I declined.

Your Basic voice mail is a free required program for you if you do not want Basic Visual Voice mail (free) or Premium which is a paid service. Basic Voice Mail set up is free and easy to do.
1. Sign in to your My Verizon online account.
2. On left side of page in Blue letters find the drop down menu. Click to open menu then go to change features and locate Basic Voice mail and click the Red add button.
3. When you're done making this change click next at the bottom of the screen and then ok.
4. Now go into your device and set up your Basic voice mail program. You may continue to receive an error message for a period of time “Visual voice mail update”, just clear and disregard.

I don't want to pay for visual voice mail. How can I set my phone up for basic?

The only thing that shows up is Visual Voice Mail, which will cost per message. That's nonsense.

Remove the visual voicemail ability in apps and programs/features in My Verizon. You can also dial *86 or longpress your #1 on the dialer.

Iphone voice mail: send message

Can I send voice mail messages from my iphone to other AT&T phone voice mail without ringing the recipient phone? This is typically 'press -2- to send a message' on Sprint and AT&T voice mail menus.
need navigation map for checking iphone voicemail messages from landline, it is diff from the map for traditional voice mail. Does anyone have the voice mail map?
Thanks much.

Hey Rick,
That is not an feature on the iPhone.
You can call AT&T standard voice mail by going to Phone> Keypad> hold down the #1 key.
AT&T's website provides more information about their voicemail services.
http://www.wireless.att.com/learn/basics/choosing-features-services/voicemail.js p
Jason

Can't setup my voice mail

I can't acess my voice mail by hold the voice Mai key or number 1allso

Voicemail is a carrier feature, not a phone feature. So, contact your carrier & have them reset your voicemail.

New UM Cert only half works? Lost voice mail, kept Auto Attendant

We have a Lync 2013 environment with a collocated front end/mediation server using Exchange 2010 for UM services (voice mail and auto attendant to pick up and transfer by extension) Today our UM cert expired so I replaced it with a new one from a new internal
CA we brought up. Exchange accepted the cert (its valid for use) and applied the UM service to it with no problems. After restarting the UM service and testing I have noticed that we have lost voice mail since the switch.
In the past whenever we had a problem with the UM cert or UM in general we have lost access to BOTH voice mail and our auto attendant so this is weird to me. I noticed I am getting my missed call notifications in outlook, but no voicemail (and not being
prompted to leave one as the calling party either).
Event viewer isn't showing much for errors. Here is one that sounds related, but it doesn't appear every time I try to make a test call to voice mail.
The Unified Messaging server encountered an error while trying to process the message with header file "C:\Program Files\Microsoft\Exchange Server\V14\UnifiedMessaging\voicemail\12635b29-9d7f-4e2f-a274-e80a4c4bc04c.txt". Error details: "Microsoft.Exchange.UM.UMCore.SmtpSubmissionException:
Submission to the Hub Transport server failed. The operation will be retried. ---> Microsoft.Exchange.Net.ExSmtpClient.UnexpectedSmtpServerResponseException: Unexpected SMTP server response. Expected: 220, actual: 500, whole response: 500 5.3.3 Unrecognized
command

Hi,
Please go to the voicemail folder under \Program Files\Microsoft\Exchange Server\V14\UnifiedMessaging\ to check if the folder is empty.
Please check the sentence below in the link:
http://blogs.technet.com/b/kamehta/archive/2010/12/20/um-2010-voicemail-delivery-failure-to-hub-transport.aspx
“If the folder is empty, then the voicemail files have left the UM and on its way to Hub Transport.
If you see voicemail audio files there it means the connection between UM and HT is broken somewhere. This can arise because of one of the following scenarios.
The HT receive connector is mis-configured. Check the AUTH on the receive connectors
Verify if you can telnet on hub transport's IP and port number 25
Verify if HT FQDN is resolving to the correct IP
Check if any anti-virus software is installed”
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Pre-programmed voice mail key

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