Premier CC crashes with video import (newly updated 10 days ago)

I recently updated creative cloud's adobe premier 10 days ago. It was working fine before the update, now it crashes everytime I load a video recorded from my phone (which worked fine before the update). Any help much appreciated. Not computer savy. This is the report:
Problem signature:
  Problem Event Name: BEX64
  Application Name: Adobe Premiere Pro.exe
  Application Version: 8.2.0.65
  Application Timestamp: 5486db4a
  Fault Module Name: StackHash_05a6
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 00000000
  Exception Offset: 0000000000001019
  Exception Code: c0000005
  Exception Data: 0000000000000008
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: 05a6
  Additional Information 2: 05a61d1e66d398b541b7e13fe9498219
  Additional Information 3: e5bc
  Additional Information 4: e5bcd16fb848a85759ed03f209a831b4

Hi,
After creating a new project, go to File > Project settings > General and change the Video renderer to Mercury Playback Engine software only. Select "Delete Previews" after you click on OK. Now import your file and see if it does the same thing again.
If it still doesn't work, please specify the following details:
OS?
RAM?
CPU?
Graphics card?
Thanks,
Rameez

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