Premiere Elements 10 crashing when using disk templates
Hi there
I have a really annoying problem when trying to use Premiere Elements 10 on my Mac
I can import and edit video ok but as soon as I try to build a disk using one of the pre-installed templates Premiere Elements 10 crashes with the following message 'Sorry a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project'. It doesn't seem to matter which template I choose the error always happens.
When I re-open the project all the video is missing and I have to start the project over again which is really frustrating.
Anyone have any idea as to why this is happening? I have tried uninstalling and re-installing Premiere Elements 10 but that hasn't helped.
I have included a screen shot and also info from a crash report (which includes the specs for my MacMini) below.
Any and all help is appreciated.
Jonty
Process: Adobe Premiere Elements [9447]
Path: /Applications/Adobe Premiere Elements 10/Adobe Premiere Elements.app/Contents/MacOS/Adobe Premiere Elements
Identifier: com.adobe.Adobe Premiere Elements.framework
Version: 20110902.B343.280460 (10.0)
Code Type: X86 (Native)
Parent Process: launchd [156]
Responsible: Adobe Premiere Elements [9447]
User ID: 501
Date/Time: 2013-11-03 17:20:39.900 +0000
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: 610CE585-EE61-A1BD-EDC5-1DBB16EAE93D
Sleep/Wake UUID: 600284FD-46CB-4F6D-86BA-EA516767AD75
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type PSSLO::BadPointerException
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x9a8a1952 __pthread_kill + 10
1 libsystem_pthread.dylib 0x935cd167 pthread_kill + 101
2 libsystem_c.dylib 0x94af0340 abort + 155
3 libc++abi.dylib 0x93130869 abort_message + 169
4 libc++abi.dylib 0x93151597 default_terminate_handler() + 292
5 libc++abi.dylib 0x9314edd0 std::__terminate(void (*)()) + 14
6 libc++abi.dylib 0x9314ea05 __cxa_rethrow + 103
7 com.adobe.Frontend.framework 0x06a3899e FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 78
8 com.adobe.dvaui.framework 0x005652b0 bool dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<bool>(boost::f unction0<bool>, bool*) + 160
9 com.adobe.dvaui.framework 0x005657ac bool dvacore::config::ExecuteTopLevelFunction<bool>(boost::function0<bool>, bool*) + 92
10 com.adobe.dvaui.framework 0x0066698a -[DVAMacWindowDelegate performDragOperation:] + 202
11 com.apple.AppKit 0x9a49f1c1 -[NSWindow(NSDrag) performDragOperation:] + 91
12 com.apple.AppKit 0x99f754db NSCoreDragReceiveMessageProc + 655
13 com.apple.HIServices 0x9b8ca72b DoMultipartDropMessage + 346
14 com.apple.HIServices 0x9b8ca3dc DoDropMessage + 66
15 com.apple.HIServices 0x9b8ca35e SendDropMessage + 43
16 com.apple.HIServices 0x9b8c642a DragInApplication + 555
17 com.apple.HIServices 0x9b8c51fd CoreDragStartDragging + 521
18 com.apple.AppKit 0x99f71026 -[NSCoreDragManager _dragUntilMouseUp:accepted:] + 1298
19 com.apple.AppKit 0x9a152bdc -[NSCoreDragManager dragImage:fromWindow:at:offset:event:pasteboard:source:slideBack:] + 1333
20 com.apple.AppKit 0x9a49f3da -[NSWindow(NSDrag) dragImage:at:offset:event:pasteboard:source:slideBack:] + 142
21 com.adobe.dvaui.framework 0x00661ff6 -[DVAMacPanelWindow dragImage:at:offset:event:pasteboard:source:slideBack:] + 118
22 com.adobe.dvaui.framework 0x00568589 dvaui::datatransfer::OS_SendData::DoDragAndDrop(int, int*) + 393
23 com.adobe.UIFramework.framework 0x013f15f7 UIF::DataSource::DoDragAndDrop(int const&, int*) + 119
24 com.adobe.HandlerProject.framework 0x0c2724dd HandlerProject::DVDTemplatesView::OnDragSelection(ASL::InterfaceRef<BE::ITreeItemSelectio n, BE::ITreeItemSelection>, UIF::DataSource*) + 765
25 com.adobe.HandlerProject.framework 0x0c272beb HandlerProject::DVDTemplatesView::ListenToMessage(ASL::Message const&) + 267
26 com.adobe.ASLMessaging.framework 0x0194cc9f ASL::Broadcaster::BroadcastMessage(ASL::Message const&) + 1487
27 com.adobe.ASLMessaging.framework 0x01958c8f ASL::StationUtils::BroadcastMessage(ASL::ImmutableString const&, ASL::Message const&) + 63
28 com.adobe.premiere-elements.HSL 0x0a4e1bc3 HSL::MediaContentViewBase::DragSelection(ASL::ParamPoint<int> const&, UIF::DataSource*) + 163
29 com.adobe.premiere-elements.HSL 0x0a52776a HSL::MediaListView::MouseMoveSelf(ASL::ParamPoint<int> const&, UIF::KeyModifiers const&) + 1386
30 com.adobe.UIFramework.framework 0x014c8511 UIF::WindowImplMouseCapture::DoMouseEvent(dvaui::ui::MouseEvent const&) + 305
31 com.adobe.dvaui.framework 0x005e3fa9 dvaui::ui::UI_Node::UI_DispatchCapturedMouseEvent(dvaui::ui::MouseEvent const&) + 969
32 com.adobe.dvaui.framework 0x005e60a6 dvaui::ui::UI_Node::UI_DispatchMouseEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&, bool) + 134
33 com.adobe.dvaui.framework 0x005e61b7 dvaui::ui::UI_Node::UI_DispatchMouseEvent(dvaui::ui::MouseEvent const&, bool) + 71
34 com.adobe.dvaui.framework 0x00669bdf dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 687
35 com.adobe.dvaui.framework 0x00663751 dvaui::ui::OS_View::UI_DispatchPlatformMouseMoveEvent(dvaui::ui::OS_Event const&, bool, bool) + 209
36 com.adobe.dvaui.framework 0x00653adb dvaui::ui::OS_View::UI_DispatchPlatformMouseDragEvent(dvaui::ui::OS_Event const&) + 43
37 com.adobe.dvaui.framework 0x00664319 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 473
38 com.adobe.dvaui.framework 0x006538b1 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 33
39 com.adobe.dvaui.framework 0x0065a5a4 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 52
40 com.adobe.dvaui.framework 0x006503f7 boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, boost::_mfi::mf1<void, dvaui::ui::OS_View, NSEvent*>, boost::_bi::list2<boost::_bi::value<dvaui::ui::OS_View*>, boost::_bi::value<NSEvent*> > >, void>::invoke(boost::detail::function::function_buffer&) + 55
41 com.adobe.dvacore.framework 0x0009ae69 boost::function0<void>::operator()() const + 41
42 com.adobe.dvacore.framework 0x000999f1 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 17
43 com.adobe.dvacore.framework 0x00099b48 boost::detail::function::function_obj_invoker0<boost::_bi::bind_t<int, int (*)(boost::function0<void>*, void*), boost::_bi::list2<boost::_bi::value<boost::function0<void>*>, boost::_bi::value<void*> > >, int>::invoke(boost::detail::function::function_buffer&) + 24
44 com.adobe.Frontend.framework 0x06a39499 boost::function0<int>::operator()() const + 41
45 com.adobe.Frontend.framework 0x06a38970 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 32
46 com.adobe.dvacore.framework 0x0009843f void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 159
47 com.adobe.dvacore.framework 0x0009b13c void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 92
48 com.adobe.dvaui.framework 0x0065db69 -[DVAMacContainerView mouseDragged:] + 201
49 com.apple.AppKit 0x99e5debc -[NSWindow sendEvent:] + 12064
50 com.apple.AppKit 0x99df9cad -[NSApplication sendEvent:] + 4034
51 com.adobe.dvaui.framework 0x00654e54 -[DVAMacApplication sendEvent:] + 196
52 com.apple.AppKit 0x99c3e3bc -[NSApplication run] + 823
53 com.adobe.Frontend.framework 0x06abf106 FE::MacApplication::RunSelf(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 214
54 com.adobe.Frontend.framework 0x06a24c77 FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 1239
55 com.adobe.Frontend.framework 0x06ac1d6a AppMain + 298
56 com.adobe.Startup.framework 0x06d15dc0 (anonymous namespace)::LaunchFrontendFramework(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 176
57 com.adobe.Adobe Premiere Elements.framework 0x00003546 (anonymous namespace)::CallStartupFramework(int, char const* const*) + 246
58 com.adobe.Adobe Premiere Elements.framework 0x00003b59 main + 313
59 com.adobe.Adobe Premiere Elements.framework 0x000033ca start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9a8a2992 kevent64 + 10
1 libdispatch.dylib 0x9a8478bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x9a847556 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.dvacore.framework 0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
7 com.adobe.dvacore.framework 0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
8 com.adobe.dvacore.framework 0x0009ae69 boost::function0<void>::operator()() const + 41
9 com.adobe.dvacore.framework 0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
10 com.adobe.dvacore.framework 0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
11 com.adobe.boost_threads.framework 0x0003b00d thread_proxy + 141
12 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
13 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
14 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x935d0fa3 pthread_cond_wait + 48
3 com.adobe.amt.services 0x15d6c900 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x15d65650 C_EULA_SetState + 2164
5 com.adobe.amt.services 0x15d6c966 C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
7 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
8 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.ASLFoundation.framework 0x0184a1de ASL::(anonymous namespace)::TaskProc(void*) + 94
7 com.apple.CoreServices.CarbonCore 0x999af56e PrivateMPEntryPoint + 68
8 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
10 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9a8a1b76 __semwait_signal + 10
1 libsystem_c.dylib 0x94b0f05b nanosleep$UNIX2003 + 219
2 ScriptLayer 0x0d2a05ab ScObjects::Thread::sleep(unsigned int) + 59
3 ScriptLayer 0x0d2892a3 ScObjects::BridgeTalkThread::run() + 163
4 ScriptLayer 0x0d2a06b8 ScObjects::Thread::go(void*) + 168
5 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
7 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.ACE 0x05200309 0x51c5000 + 242441
7 com.adobe.ACE 0x051ffd01 0x51c5000 + 240897
8 com.apple.CoreServices.CarbonCore 0x999af56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.ACE 0x05200309 0x51c5000 + 242441
7 com.adobe.ACE 0x051ffd01 0x51c5000 + 240897
8 com.apple.CoreServices.CarbonCore 0x999af56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.ACE 0x05200309 0x51c5000 + 242441
7 com.adobe.ACE 0x051ffd01 0x51c5000 + 240897
8 com.apple.CoreServices.CarbonCore 0x999af56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.dvacore.framework 0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
7 com.adobe.dvacore.framework 0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
8 com.adobe.dvacore.framework 0x0009ae69 boost::function0<void>::operator()() const + 41
9 com.adobe.dvacore.framework 0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
10 com.adobe.dvacore.framework 0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
11 com.adobe.boost_threads.framework 0x0003b00d thread_proxy + 141
12 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
13 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
14 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.dvacore.framework 0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
7 com.adobe.dvacore.framework 0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
8 com.adobe.dvacore.framework 0x0009ae69 boost::function0<void>::operator()() const + 41
9 com.adobe.dvacore.framework 0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
10 com.adobe.dvacore.framework 0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
11 com.adobe.boost_threads.framework 0x0003b00d thread_proxy + 141
12 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
13 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
14 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.dvacore.framework 0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
7 com.adobe.dvacore.framework 0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
8 com.adobe.dvacore.framework 0x0009ae69 boost::function0<void>::operator()() const + 41
9 com.adobe.dvacore.framework 0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
10 com.adobe.dvacore.framework 0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
11 com.adobe.boost_threads.framework 0x0003b00d thread_proxy + 141
12 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
13 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
14 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.dvacore.framework 0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
7 com.adobe.dvacore.framework 0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
8 com.adobe.dvacore.framework 0x0009ae69 boost::function0<void>::operator()() const + 41
9 com.adobe.dvacore.framework 0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
10 com.adobe.dvacore.framework 0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
11 com.adobe.boost_threads.framework 0x0003b00d thread_proxy + 141
12 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
13 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
14 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.dvacore.framework 0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
7 com.adobe.dvacore.framework 0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
8 com.adobe.dvacore.framework 0x0009ae69 boost::function0<void>::operator()() const + 41
9 com.adobe.dvacore.framework 0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
10 com.adobe.dvacore.framework 0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
11 com.adobe.boost_threads.framework 0x0003b00d thread_proxy + 141
12 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
13 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
14 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.dvacore.framework 0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
7 com.adobe.dvacore.framework 0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
8 com.adobe.dvacore.framework 0x0009ae69 boost::function0<void>::operator()() const + 41
9 com.adobe.dvacore.framework 0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
10 com.adobe.dvacore.framework 0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
11 com.adobe.boost_threads.framework 0x0003b00d thread_proxy + 141
12 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
13 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
14 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.dvacore.framework 0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
7 com.adobe.dvacore.framework 0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
8 com.adobe.dvacore.framework 0x0009ae69 boost::function0<void>::operator()() const + 41
9 com.adobe.dvacore.framework 0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
10 com.adobe.dvacore.framework 0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
11 com.adobe.boost_threads.framework 0x0003b00d thread_proxy + 141
12 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
13 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
14 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 16:
0 libsystem_kernel.dylib 0x9a8a2976 kevent + 10
1 com.adobe.dvatransport.framework 0x01a129c3 boost::asio::detail::kqueue_reactor<false>::run(bool) + 531
2 com.adobe.dvatransport.framework 0x01a13be9 boost::asio::detail::task_io_service<boost::asio::detail::kqueue_reactor<false> >::run(boost::system::error_code&) + 489
3 com.adobe.dvatransport.framework 0x019f035e SkyConnectionEnv::MainLoop() + 94
4 com.adobe.boost_threads.framework 0x0003b00d thread_proxy + 141
5 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
7 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 17:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.dvatransport.framework 0x01a13ea2 boost::asio::detail::task_io_service<boost::asio::detail::kqueue_reactor<false> >::run(boost::system::error_code&) + 1186
4 com.adobe.dvatransport.framework 0x01a14913 boost::asio::detail::posix_thread::func<boost::asio::detail::resolver_service<boost::asio ::ip::tcp>::work_io_service_runner>::run() + 51
5 com.adobe.dvatransport.framework 0x019f9567 asio_detail_posix_thread_function + 23
6 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
7 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
8 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 18:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x935cf042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x999e2b2d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
5 com.adobe.dvacore.framework 0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
6 com.adobe.dvacore.framework 0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
7 com.adobe.dvacore.framework 0x0009ae69 boost::function0<void>::operator()() const + 41
8 com.adobe.dvacore.framework 0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
9 com.adobe.dvacore.framework 0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
10 com.adobe.boost_threads.framework 0x0003b00d thread_proxy + 141
11 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
12 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
13 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 19:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.dvacore.framework 0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
7 com.adobe.dvacore.framework 0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
8 com.adobe.dvacore.framework 0x0009ae69 boost::function0<void>::operator()() const + 41
9 com.adobe.dvacore.framework 0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
10 com.adobe.dvacore.framework 0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
11 com.adobe.boost_threads.framework 0x0003b00d thread_proxy + 141
12 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
13 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
14 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 20:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ImporterFlash.framework 0x271964ba void boost::condition_variable_any::wait<boost::unique_lock<boost::recursive_mutex> >(boost::unique_lock<boost::recursive_mutex>&) + 106
4 com.adobe.ImporterFlash.framework 0x27192061 ImporterFlash::SingleThreadExecutor::ThreadProcedure() + 289
5 com.adobe.dvacore.framework 0x0009ae69 boost::function0<void>::operator()() const + 41
6 com.adobe.dvacore.framework 0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
7 com.adobe.dvacore.framework 0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
8 com.adobe.boost_threads.framework 0x0003b00d thread_proxy + 141
9 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 21:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.CameraRaw 0x2e3cf686 0x2e12b000 + 2770566
7 com.adobe.CameraRaw 0x2e3ce837 0x2e12b000 + 2766903
8 com.apple.CoreServices.CarbonCore 0x999af56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 22:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.CameraRaw 0x2e3cf686 0x2e12b000 + 2770566
7 com.adobe.CameraRaw 0x2e3ce837 0x2e12b000 + 2766903
8 com.apple.CoreServices.CarbonCore 0x999af56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 23:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x999e2922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x999e2b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x999aef92 MPWaitOnQueue + 199
6 com.adobe.CameraRaw 0x2e3cf686 0x2e12b000 + 2770566
7 com.adobe.CameraRaw 0x2e3ce837 0x2e12b000 + 2766903
8 com.apple.CoreServices.CarbonCore 0x999af56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 24:: cr_scratch
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x935ced1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.CameraRaw 0x2e19e2a8 0x2e12b000 + 471720
4 com.adobe.CameraRaw 0x2e57def4 EntryFM + 1063988
5 com.adobe.CameraRaw 0x2e28d50c 0x2e12b000 + 1451276
6 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
7 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
8 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 25:
0 libsystem_kernel.dylib 0x9a89cf7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9a89c16c mach_msg + 68
2 com.apple.CoreFoundation 0x93291f69 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x93291541 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x93290d5a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x93353461 CFRunLoopRun + 129
6 com.adobe.dvacore.framework 0x000fc707 dvacore::threads::RunPlatformEventLoop() + 103
7 com.adobe.dvacore.framework 0x0010208a dvacore::threads::(anonymous namespace)::EventLoopExecutor::EventLoopMain(dvacore::threads::SyncPoint&) + 154
8 com.adobe.dvacore.framework 0x00101d67 boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, boost::_mfi::mf1<void, dvacore::threads::(anonymous namespace)::EventLoopExecutor, dvacore::threads::SyncPoint&>, boost::_bi::list2<boost::_bi::value<dvacore::threads::(anonymous namespace)::EventLoopExecutor*>, boost::reference_wrapper<dvacore::threads::SyncPoint> > >, void>::invoke(boost::detail::function::function_buffer&) + 55
9 com.adobe.dvacore.framework 0x0009ae69 boost::function0<void>::operator()() const + 41
10 com.adobe.dvacore.framework 0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
11 com.adobe.dvacore.framework 0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
12 com.adobe.boost_threads.framework 0x0003b00d thread_proxy + 141
13 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
14 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
15 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 26:
0 libsystem_kernel.dylib 0x9a8a1656 __open + 10
1 com.adobe.Frontend.framework 0x06a70106 FE::(anonymous namespace)::waitformsg(void*) + 86
2 libsystem_pthread.dylib 0x935cc5fb _pthread_body + 144
3 libsystem_pthread.dylib 0x935cc485 _pthread_start + 130
4 libsystem_pthread.dylib 0x935d1cf2 thread_start + 34
Thread 27:
0 libsystem_kernel.dylib 0x9a8a17ca __psynch_cvwait + 10
1 li
jonty1512
Thanks for the follow up.
I am strictly an Elements Windows user, so my information on the pros and cons of the Mac operating systems is second hand. From what I have read, there appears to be problems with that Mac OS x 10.9 (Mavericks).
But, let us clear away the basic setup first so we do not have to worry about those factors entering into the troubleshooting mix.
Project Preset should match the properties of your source media. Export choices do not have to be the same as the project preset. And, there appears to be an issue with your choice...
a. What do you have PAL DV Widescreen? If so you have 720 x 576 with a 16:9 flag to stretch the video for display after encoding. I am assuming that your 25 frames per second frame rate is interlaced. Is that correct?
If you have 720 x 576 16:9 at 25 interlaced frames per second, your pixel aspect ratio would be expected to be 1.4587 with Field Order = Lower Field First. If all that is so, then your project preset would be expected to be
PAL
DV
Widescreen.
The project preset needs to match the properties of your source media so that it can direct the program to set up the correct space in the Edit Mode monitor for editing purposes. It also directs that project as to which set of DVD template (.psd) files to offer you when you get to the disc menu section of the program.
So let us sort through the above versus the following...
a. Are you dealing with source media with frame size 1024 x 576 pixels with pixel aspect ratio of Square Pixels (1.0).
b. Is the Field Type, (None) Progressive
When you talk about 576p, to what specific export settings are you referring?
Let us review the above and get those details worked through.
The bottom line may be that Mac operating system. But, we will let the details define out troubleshooting strategy.
Thanks.
ATR
Similar Messages
-
Premiere Pro & Premiere Elements Crash When Open Together?
Anyone have a problem with Premiere Pro & Premiere Elements crashing when open together?
I have PE10 and am doing a trial of Premiere Pro CS6.
Both crash fairly quickly when open together.
i7 2600K
Windows 7 64 Bit
16GB RAM
GTX 470
Corsair AT 850 Watt PSU
Thanks!The first thiing that comes to my mind is a resources issue. As you have a stout computer, with more than adequate RAM, unless something is failing (like a stick of RAM), or perhaps the GPU, I would not expect to see what you observe. On a much less powerful machine, I have no problem running PrPro, Encore, Photoshop, Illustrator, and a word processor, all at the same time.
I would look into this ARTICLE, which starts with some general tips on setting up one's computer for running PrE, and then goes into system and OS tune-up tips (this is probably where I would start, if the intitial checklist looks OK), and then goes into troubleshooting. I would definitely look here, and especially using Event Viewer to try and track down what is happening, when the crashes occur, and also the one on tools to test RAM, GPU's, etc.).
Good luck,
Hunt -
Premiere is Crashing when using CUDA and dual GTX680
I am getting consistent crashing when using Premiere in this configuration:
OSX 10.8.5
2 x 2.93 GHZ 6-core
64 GB RAM (32 allocated to CC)
GUI graphics: ATI Radeon HD 5870
CUDA GPUs: 2 x NVIDIA GeForce GTX 680 (expansion chasis)
CUDA Driver version: 5.5.28
System will freeze when switching to Premiere or on playback with irregularity. Disabling CUDA hardware acceleration solves issue.
Here is the Kernel Panic report:
Interval Since Last Panic Report: 11922612 sec
Panics Since Last Report: 1
Anonymous UUID: 8B84C82D-B83F-C297-7CB2-84377167CBA6
Wed Apr 30 09:07:58 2014
panic(cpu 16 caller 0xffffff801ceb8945): Kernel trap at 0xffffff7f9e91bd71, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x00000000000000c0, CR3: 0x000000001971109c, CR4: 0x00000000000206e0
RAX: 0x0000000000000000, RBX: 0xffffff80b3c01c00, RCX: 0xffffff87239f9014, RDX: 0x0000000000000012
RSP: 0xffffff87192e3b30, RBP: 0xffffff87192e3b40, RSI: 0x0000000000000005, RDI: 0xffffff80b3c01c00
R8: 0x0000000008830080, R9: 0x000000000000002f, R10: 0x0000000000000000, R11: 0xffffff8693a180f0
R12: 0xffffff87239f3000, R13: 0x0000000008830080, R14: 0xffffff8693a18000, R15: 0x0000000000000400
RFL: 0x0000000000010246, RIP: 0xffffff7f9e91bd71, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000000000000c0, Error code: 0x0000000000000000, Fault CPU: 0x10
Backtrace (CPU 16), Frame : Return Address
0xffffff87192e37d0 : 0xffffff801ce1d636
0xffffff87192e3840 : 0xffffff801ceb8945
0xffffff87192e3a10 : 0xffffff801cecebfd
0xffffff87192e3a30 : 0xffffff7f9e91bd71
0xffffff87192e3b40 : 0xffffff7f9e92be7a
0xffffff87192e3b90 : 0xffffff7f9e92c0a1
0xffffff87192e3bd0 : 0xffffff7f9e90920a
0xffffff87192e3bf0 : 0xffffff7f9e931807
0xffffff87192e3c70 : 0xffffff7f9e8f8416
0xffffff87192e3de0 : 0xffffff801d26deed
0xffffff87192e3e40 : 0xffffff801ce988d4
0xffffff87192e3e80 : 0xffffff801ce20b4d
0xffffff87192e3eb0 : 0xffffff801ce10448
0xffffff87192e3f00 : 0xffffff801ce1961b
0xffffff87192e3f70 : 0xffffff801cea6546
0xffffff87192e3fb0 : 0xffffff801cecf473
Kernel Extensions in backtrace:
com.apple.GeForce(8.1.6)[7C67749B-3B6B-38A9-8203-01A139C21895]@0xffffff7f9e8e1000->0xffff ff7f9e9aefff
dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f9d852000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xffffff7f9d83 e000
dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff7f9d7b8000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0xffffff7f9 d7fb000
BSD process name corresponding to current thread: Adobe Premiere P
Mac OS version:
12F45
Kernel version:
Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
Kernel slide: 0x000000001cc00000
Kernel text base: 0xffffff801ce00000
System model name: MacPro5,1 (Mac-F221BEC8)
System uptime in nanoseconds: 55230373642253
last loaded kext at 5997022568100: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f9ff33000, size 16384)
last unloaded kext at 6071655418813: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f9ff33000, size 12288)
loaded kexts:
metasan.sandsbd 5.6.0
metasan.sandsfs 5.6.0
com.nvidia.CUDA 1.1.0
tbox.sanefs 2.0.5
tbox.vpfs 2.0.5
tbox.vpbd 2.0.5
tbox.sanebd 2.0.5
com.logmein.driver.LogMeInSoundDriver 1.0.3
com.blackmagic-design.desktopvideo.iokit.driver 9.9.3
com.blackmagic-design.desktopvideo.iokit.framebufferdriver 9.9.
metasan.sandsdf 5.6.0
com.Logitech.Unifying.HID Driver 1.2.0
com.Logitech.Control Center.HID Driver 3.6.0
com.ATTO.driver.ATTOCelerityFC8 2.0.0
com.apple.filesystems.smbfs 1.8.4
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.1.7f4
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.13.12
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHDA 2.4.7fc4
com.apple.driver.AppleUpstreamUserClient 3.5.12
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.kext.AMDFramebuffer 8.1.6
com.apple.GeForce 8.1.6
com.apple.driver.AppleMikeyDriver 2.4.7fc4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f4
com.apple.AMDRadeonAccelerator 1.0.8
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleLPC 1.6.3
com.apple.driver.AppleSMBusPCI 1.0.11d1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.SCSITaskUserClient 3.5.6
com.apple.driver.AppleRAID 4.0.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.5
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBHub 635.4.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.Intel82574L 2.3.0b5
com.apple.BootCache 34
com.apple.driver.AppleAHCIPort 2.6.6
com.apple.driver.AppleUSBEHCI 621.4.6
com.apple.driver.AppleUSBUHCI 621.4.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.8
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 214.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.6
com.apple.driver.DspFuncLib 2.4.7fc4
com.apple.iokit.IOSurface 86.0.4
com.apple.nvidia.gk100hal 8.1.6
com.apple.NVDAResman 8.1.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOAcceleratorFamily 74.15
com.apple.iokit.IOAudioFamily 1.9.2fc7
com.apple.kext.OSvKernDSPLib 1.12
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.AppleHDAController 2.4.7fc4
com.apple.iokit.IOHDAFamily 2.4.7fc4
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.kext.AMD5000Controller 8.1.6
com.apple.kext.AMDSupport 8.1.6
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleSMC 3.1.5d4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.4.1d13
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleUSBHIDKeyboard 170.2.4
com.apple.driver.AppleHIDKeyboard 170.2.4
com.apple.driver.IOBluetoothHIDDriver 4.1.7f4
com.apple.iokit.IOBluetoothFamily 4.1.7f4
com.apple.iokit.IOUSBHIDDriver 623.4.0
com.apple.driver.AppleUSBMergeNub 621.4.6
com.apple.driver.AppleUSBComposite 621.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCISerialATAPI 2.5.5
com.apple.iokit.IOSCSIParallelFamily 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6
com.apple.iokit.IO80211Family 530.5
com.apple.iokit.IOUSBUserClient 630.4.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.5.1
com.apple.iokit.IOUSBFamily 635.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.8
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacPro5,1, BootROM MP51.007F.B03, 12 processors, 6-Core Intel Xeon, 2.93 GHz, 64 GB, SMC 1.39f11
Graphics: ATI Radeon HD 5870, ATI Radeon HD 5870, PCIe, 1024 MB
Graphics: NVIDIA GeForce GTX 680, NVIDIA GeForce GTX 680, PCIe, 4096 MB
Graphics: NVIDIA GeForce GTX 680, NVIDIA GeForce GTX 680, PCIe, 4096 MB
Memory Module: DIMM 1, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A534631473732505A2D3147344D3120
Memory Module: DIMM 2, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A534631473732505A2D3147344D3120
Memory Module: DIMM 3, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A535A4631473732505A2D3147344431
Memory Module: DIMM 4, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A535A4631473732505A2D3147344431
Memory Module: DIMM 5, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A534631473732505A2D3147344D3120
Memory Module: DIMM 6, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A534631473732505A2D3147344D3120
Memory Module: DIMM 7, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A535A4631473732505A2D3147344431
Memory Module: DIMM 8, 8 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x33364A535A4631473732505A2D3147344431
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f4 12974, 3 service, 21 devices, 3 incoming serial ports
Network Service: Ethernet 1, Ethernet, en0
Network Service: Ethernet 2, Ethernet, en1
Serial ATA Device: HL-DT-ST DVD-RW GH61N
Serial ATA Device: ST2000DM001-9YN164, 2 TB
Serial ATA Device: APPLE SSD TS512B, 500.28 GB
Serial ATA Device: Hitachi HDS5C3020ALA632, 2 TB
Serial ATA Device: Hitachi HDS5C3020ALA632, 2 TB
Serial ATA Device: ST2000DM001-9YN164, 2 TB
Fibre Channel Device: SCSI Target Device @ 0
Fibre Channel Device: SCSI Target Device @ 1
USB Device: USB 2.0 HUB
, 0x2109 (VIA Labs, Inc.), 0x2812, 0xfa200000 / 2
USB Device: USB 2.0 HUB
, 0x2109 (VIA Labs, Inc.), 0x2812, 0xfa230000 / 5
USB Device: element-Tk, 0x04d8 (Microchip Technology Inc.), 0xfa1c, 0xfa234000 / 10
USB Device: PTK-840, 0x056a (WACOM Co., Ltd.), 0x00ba, 0xfa233000 / 9
USB Device: element-Bt, 0x04d8 (Microchip Technology Inc.), 0xfa1f, 0xfa231000 / 8
USB Device: element-Mf, 0x04d8 (Microchip Technology Inc.), 0xfa1a, 0xfa232000 / 7
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa220000 / 4
USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfa222000 / 6
USB Device: element-Kb, 0x04d8 (Microchip Technology Inc.), 0xfa1e, 0xfa210000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x3a200000 / 2
USB Device: USB DONGLE, 0x096e, 0x0201, 0x1d100000 / 2
FireWire Device: built-in_hub, 800mbit_speedBrandon Kraemer wrote:
Jeff,
The ATI card is the GUI interface, it can't be disabled. GTX cards are dedicated to processing (DaVinci Resolve setup). Are there known issues with setups using both ATI and NVidia CUDA cards?
I actually rolled back the CUDA drivers do to this same issue. Recent version of the drivers had the same issue.
bk
Yeah, typically dual video card setups that involve cards or chips from different manufacturers will choke Pr. Typical issue is with laptops that have on-board Intel graphics chips and also have ATI or nVidia graphics adapters. I don't have any answers or workarounds for you if that's your issue. To see if the different manufacturer thing is the issue, try temporarily disabling the nVidia cards and using hardware-accelerated Mecury Playback with the ATI card and OpenCL. (I'm not a Mac guy, so I don't know if the GUI card can be used for other video processing.)
Jeff -
Premiere elements crashes when burning a DVD
I'm trying to burn a slide show I've created. It's a mixture of photoshop elements photo slideshow and edited videos, about 30 minutes long.
But every time I try and burn it to DVD, premiere elements crashes. It generally gets to about 30% through the encoding media stage.
Has anyone else come across this problem? I thought it might be related to virtual memory, but I've increased this, and it's not had an effect. I'm running it on a laptop with 4Gb RAM, so RAM shouldn't hopefully be a problem.
When trying to burn, i've also tried to reduce the quality so instead of using "Fit contents to available space" I've reduced the bit rate down to 5Mbps so the space required is just over 1.2Gb (it was originally about 2Gb).
Has anyone any suggestions as to how to resolve / diagnose this problem.
I've burnt several DVDs before without any problems, although they were mainly just photos
Thanks in advance
JThe easiest way to do this is with Photoshop (PS). I'm certain that PSElements can do it well also, but do not know what might be different. This is for Photoshop.
Place copies of your files into a folder. I use copies because I do not want anything to happen to my originals and play it extra safe. Add a sub-folder. I name mine something like "Final_PSD's,) etc. In PS, I have a series of Actions, to re-size to my common video formats. They are named things like, NTSC_Wide, NTSC_4-3, etc. The Action is set to Open the files, then change the size to the appropriate dimensions and assign the correct PAR for that Project, such as my NTSC_4-3 gets a PAR of 0.9. The Action then does a Save_As. I keep .PSD's as .PSD's, but JPEG would work well too.
In PS, I go to File>Automate>Batch Process. This brings up a dialog screen, where I choose the Action that I want to run, NTSC-4-3 in this case. I direct the program to the Source Folder and the appropriate Destination Folder, my "Final_PSD's" in this case. If I have the sub-folder targeted for the Destination Folder, I leave the file naming conventions the same. I check Bypass Open command, as I do not need to see the work being done. Check over everything. Hit OK, and in a few minutes, I can re-size hundreds of files. Time will depend on one's system, and also on the size of the Target Files.
I feel that there WILL be differences in PSE, but someone else will have to fill in that info. It has also been pointed out that the freeware image processor and cataloging program Irfanview cand do batch re-sizing quite well. This might be an option. I do not use it for such, so I cannot comment.
Good luck,
Hunt -
Premiere Elements Quits After Using DVD Template
I have been using Adobe Premiere Elements 10 for a few months while working on a project. I finally finished and when dragging over the DVD template, the program just quits due to a "serious error." I am very frustrated.
filmguy96
After you have responded to SG's questions, I have a few to ask.
What specific DVD Template theme are you trying to use in your Premiere Elements 10 project?
When you wrote
The program will just crash as soon as i try to drag dvd template into a project
Can we assume that you were using your mouse cursor to drag from the DVD Template thumbnail to the left into the Disc Menu window? If so, what happens if instead you click on the thumbnail to select it and then hit Apply. Same crash problem? In between tries to apply menu, are you hitting AutoPlay to get rid of the prior try before you try again?
How many Timeline menu markers do you have on your Timeline - main menu markers, scene markers, and stop markers?
How about taking a look at deleting the Premiere Elements 12 settings file...
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
10.0
and in the 10.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 10.0 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path.
Thanks.
ATR -
Why can't I sign into Premiere Elements 10 to use a template?
I'm trying to select one of the templates to use for the credits of my film, but it keeps trying to get me to sign in. The signing in process begins, but it never actually signs me in or rejects me. The signing in box just remains on the screen.
I've never before had to sign in to use any of the basic (Non-Plus Members Only) templates. What can I do?
Thank you.New Papa
Bottom line: You cannot gain access to this discontinued Content.
Details.
Thanks for the screenshot. That cleared up the situation for me completely.
Please refer to my screenshot from my Premiere Elements 10 Windows
Top left and top right thumbnail marks as seen in the 2nd row of thumbnails are photoshop.com plus types. They are no longer available to you in the
program. photoshop.com and photoshop.com plus are discontinued from the Adobe products. The only Titles available to you in 10 are displayed with thumbnails without those top left/top right markings as seen in the second row. There is no workaround or anywhere you can now buy replacements for 10.
I am not sure how and when the photoshop.com plus choices were ever available to you. Unless it was at a transitioning out of photoshop.com and a glitch in the system that permitted it. If you actually purchased one of these photoshop.com plus Content items, you should not be having any problems trying to access the files. You should have the completed files on your computer hard drive.
However, for versions 11 and 12, Adobe now has many of these choices as part of the purchased product (no ties to photoshop.com plus or Adobe Rebel which is now Adobe's preferred sharing site). No one sells replacements for 10. Buying 11 and 12 to get at copies of these files is possible but....
The Sign In dialog is meaningless in versions of Premiere Elements earlier than 11.
Please let me know if you have any questions on the above or need clarification on anything that I have written. I can offer suggestions for your searching for any purchased photoshop.com files if that turns out to be the case.
Thank you.
ATR -
Premiere elements crashes when trying to access the edit tab features
Hi. I've just loaded premiere elements and started up a new project. I was then browsing through the software to get an idea what it was about. When I clicked on the orange edit tab this gives access to the effects,transitions,titles,themes and clip art screens but when I click on the transitions icon the programme crashes. Everything else seems o.k. I've also tried accessing the transitions through Window - Transitions but it crashes. I suspected that it might just be that the programme hadn't installed properly so I uninstalled and reinstalled it. Still same problem. I've a computer with core duo processor, 4Gb ram and 3Tb of hard disk with ample free space. Anybody had similar problems?
Thanks for the replies. I have an nvidia card so will try some of the suggestions and see if I have any luck.
Will let you know.
Thanks again
Richard -
Premiere Pro CRASH when using .M2TS files
I import the files and put them on the timeline. Everything gets very laggy at this point even though my CPU and RAM aren't sky high. Then it crashes when I'm almost finished rendering. Happens every time with .M2TS files.
I had a similar issue. I'm using Cineform and when I go to export movie, I select 'Cineform M2T' setting. It crashed during the last few seconds of export. However, the 16 min clip seemed to be okay. I successfully exported it back to tape using HD link, which was my intended purpose.
-
Premiere elements crashing when adding disc menu on a mac
This has been happening for quite some time now.
I have tried saving as flv and mpg to avoid the problem but it still crashes.
Is there a solution. I am running OSX 10.9.2
I have verified the disk and permissions to no avail.
I have a project that I need to finish.Thank you for your response
What exactly is happening and when?
When I have finished editing the movie and ready to add a disc menu so that it can be played on DVD. Disc Menu is selected and when I try to drag it across the error occurs and it shuts down the program
Movie Menus only apply if you are creating a DVD, a BluRay or a WebDVD. Why are you outputting as an MPEG and FLV? I output as an MPEG and FLV to add to the internet and to keep as files for future use.
What model of camcorder is your original footage coming from and what format and resolution is it? I am importing an mov file which I have made a slideshow from in Slideshow Pro. I have been using the same process for over a year and it has only started happening in about 4 months ago.
When you add your video to your timeline in Timeline mode, do you see a red line alone the top of the timeline, above the clips? This indicates that you did not properly set up your project to match your video. No red line
What are your Project Properties, as listed under the Edit menu?
It might also help to know the hardware specs of your computer.
MacBook Pro -
Processor 2.9 GHz Intel Core i7
Memory 8 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 1024 MB
Software OS X 10.9.2 (13C64) -
Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro. The macBook Pro does not have a DVD player it is sold separately. To install the program can I download a free trial version and then use the serial numbers from the set I received?
yes, that's exactly what you should do,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
Premiere Pro CC crashes when using jpg pictures in timeline. Any help?
My PP CC (on Mac) crashes when using (large) jpg pictures in a HD timeline. PP gives me this path in an error message: [/sirreact64/releases/2013.03/shared/adobe/MediaCore/Backend/Make/Mac/../../Src/Video/Vid eoPreviewCache.cpp-75]
But that is not the worst thing. This crash destrys the project file and I can not open it again, so all work is lost. Also the backup files won't open. Anybody know how to solve this?
I am working on a 1/2 hour documentary and I am not happy with PP CC now!!!Pictures that are "overly" large may cause video editing problems
Photo Scaling for Video http://forums.adobe.com/thread/450798
-HiRes Pictures to DVD http://forums.adobe.com/thread/1187937?tstart=0
-PPro Crash http://forums.adobe.com/thread/879967 -
My new iMac with FCPX crashes when rendering complex templates and crashes when exporting with Motion 5
Using Motion 5.0.6 and Final Cut Pro X 10.0.7 on New iMac (December 2012) Mountain Lion,
Intel Core i7 quad-core a 3,4GHz, Turbo Boost fino a 3,9GHz
32GB di SDRAM DDR3 a 1600MHz - 4 x 8GB
Fusion Drive da 3TB
NVIDIA GeForce GTX 680MX 2GB GDDR5
During the rendering of complex FCPX mac crashes and I have to force a restart.
I also happens when I try to export movies with Motion 5.
Does anyone have the same problem with my new iMac?Problems such as yours are sometimes caused by files that should belong to you but are locked or have wrong permissions. This procedure will check for such files. It makes no changes and therefore will not, in itself, solve your problem.
First, empty the Trash.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Triple-click anywhere in the line below to select it, then drag or copy it — do not type — into the Terminal window:
find . $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 -o -acl \) 2> /dev/null | wc -l
Press return. The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
The output of this command, on a line directly below what you entered, will be a number such as "35." Please post it in a reply. -
Adobe Premiere Elements 12. Scratch disks are write protected or unavailable' Help
Adobe Premiere Elements 12. Scratch disks are write protected or unavailable' Help
Thank you for your help....
I'm Mac based with iMac that is about 3 months old, 8GB ram and 1 TB disk. OS 10.9 Maverick. I have a Lacie Thunderbolt 3TB as my main disk and a 4TB Lacie for back up...
a. When I create a New document I select where I want the scratch disc to be directed, I add the content and make edits, save the file and then render it. The rendering goes all fine to where I have directed it. As long as I do NOT quit the project or close the project I can create Blu-ray, DVD's, .mov files and all.
BUTTTTT if i quit and reopen that file I get these two alerts first alerts says "The scratch disks are write protected or unavailable." the second comes up whe I go to render "Invalid Scratch Disk path for video previews. Please change it to some other location."
I can not do anything because it can not render or can not write to disks so I can not make DVD's or data files. Could it be OS 10.9?.
FYI I have redirected my scratch to the internal Mac drive and same problem.
See enclosed attachements.
That is where I'm at. Is it a global thing on my internal, exteranal HD's, OS 10.9 or what.
Any ideas?
Jim -
My contribute crashed when opening a template
My contribute crashed when opening a template what should I do?
This is the Error details:
Process: Adobe Contribute CS5 [333]
Path: /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/Adobe Contribute CS5
Identifier: com.adobe.Contribute
Version: 6,0,0, 3688 (6,0,0)
Code Type: X86 (Native)
Parent Process: launchd [146]
Responsible: Adobe Contribute CS5 [333]
User ID: 505
Date/Time: 2014-02-07 13:49:17.871 -0500
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000000e
VM Regions Near 0xe:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/Adobe Contribute CS5
__TEXT 0000000000001000-0000000000e43000 [ 14.3M] r-x/rwx SM=COW /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/Adobe Contribute CS5
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.Contribute 0x00999b14 js_Execute + 198
1 com.adobe.Contribute 0x009687ec JS_ExecuteScript + 60
2 com.adobe.Contribute 0x0048372d ExecuteTemplateScript(ParsedTemplateInfo&, TemplateInstanceData*, CString const&) + 487
3 com.adobe.Contribute 0x00490616 VTE_ApplyTemplateCore(CString const&, CString&, MMNotesTemplateData&, unsigned long&, unsigned short const*, unsigned short const*, unsigned short const*, int&, int&, int, TemplateInstanceData*, CString const*, TemplateInstanceData*, CStringList_*, TemplateInstanceData*, int*, bool) + 3072
4 com.adobe.Contribute 0x0009fc6e FileStateManager::NewFile(CString const&, CString const&, CString const&, int, CString const&, CString const&, int, int, UPDATE_RESULT*, int, CString) + 662
5 com.adobe.Contribute 0x000a2898 FileStateManager::NewFile(CString const&, CString const&, CString const&, int, int, UPDATE_RESULT*, CString) + 162
6 com.adobe.Contribute 0x00183a26 NewCCDocCore::OnOKCore(CString&, bool&) + 8048
7 com.adobe.Contribute 0x001859bf NewCCDocumentDialog::OnOK() + 147
8 com.adobe.Contribute 0x00a37527 CCmdTarget::OnCmdMsg(unsigned int, int, void*, AFX_CMDHANDLERINFO*) + 567
9 com.adobe.Contribute 0x00a00fad CDialog::OnCmdMsg(unsigned int, int, void*, AFX_CMDHANDLERINFO*) + 45
10 com.adobe.Contribute 0x00a8cd19 CWnd::OnCommand(unsigned int, long) + 105
11 com.adobe.Contribute 0x007736f3 TitanDialog::OnCommand(unsigned int, long) + 95
12 com.adobe.Contribute 0x00a8e6f7 CWnd::OnWndMsg(unsigned int, unsigned int, long, long*) + 423
13 com.adobe.Contribute 0x00a8969f CWnd::WindowProc(unsigned int, unsigned int, long) + 143
14 com.adobe.Contribute 0x00a89548 CWnd::WinSendMessage(unsigned int, unsigned int, long) + 56
15 com.adobe.Contribute 0x00a9c29f CImplBase::SendCommandMessageToParent(unsigned short) const + 111
16 com.adobe.Contribute 0x00a527ff CButtonImpl::HotSpotResult(short) + 95
17 com.adobe.Contribute 0x00a9851f CImplBase::CallClick(EventRecord const&, LPane*) + 111
18 com.adobe.Contribute 0x00a9bcb4 CImplBase::SendMouseMessage(EventRecord const&, LPane*, unsigned int) + 1636
19 com.adobe.Contribute 0x00a3ffac CImplMacWindow::ClickInContentImpl(EventRecord const&) + 1036
20 com.adobe.Contribute 0x00a47364 CWindowEventHandlers::ClickContentRgn(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 292
21 com.adobe.Contribute 0x00b29dfa LEventHandler::EventHandlerCallback(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 32
22 com.apple.HIToolbox 0x97100eb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
23 com.apple.HIToolbox 0x96f5464f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
24 com.apple.HIToolbox 0x96f53968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
25 com.apple.HIToolbox 0x96f66af1 SendEventToEventTarget + 88
26 com.apple.HIToolbox 0x9710d148 SendEventFromMouseDown(OpaqueWindowPtr*, unsigned long, OpaqueEventRef*) + 167
27 com.apple.HIToolbox 0x9710d4ec HandleWindowClick(OpaqueWindowPtr*, Point, short, unsigned long, OpaqueEventRef*) + 554
28 com.apple.HIToolbox 0x9710ca06 HandleMouseEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 545
29 com.apple.HIToolbox 0x96fc68d8 StandardWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 857
30 com.apple.HIToolbox 0x97100eb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
31 com.apple.HIToolbox 0x96f5464f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
32 com.apple.HIToolbox 0x96f53968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
33 com.apple.HIToolbox 0x96fc5b57 CallNextEventHandler + 84
34 com.adobe.Contribute 0x00a45958 CWindowEventHandlers::HandleMouseDown(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 72
35 com.adobe.Contribute 0x00b29dfa LEventHandler::EventHandlerCallback(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 32
36 com.apple.HIToolbox 0x97100eb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
37 com.apple.HIToolbox 0x96f5464f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
38 com.apple.HIToolbox 0x96f53968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
39 com.apple.HIToolbox 0x96f66af1 SendEventToEventTarget + 88
40 com.apple.HIToolbox 0x96f87bb2 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3046
41 com.apple.HIToolbox 0x96f54a95 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546
42 com.apple.HIToolbox 0x96f53968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
43 com.apple.HIToolbox 0x96f66af1 SendEventToEventTarget + 88
44 com.adobe.Contribute 0x00a13f81 CEventDispatcher::ProcessEvent(int) + 177
45 com.adobe.Contribute 0x00a017da CDialog::DoModal() + 858
46 com.adobe.Contribute 0x00773ae9 TitanDialog::DoModal() + 95
47 com.adobe.Contribute 0x00187263 NewCCDocumentDialog::Invoke(CString&, int) + 483
48 com.adobe.Contribute 0x0018732d InvokeNewCCDocumentDialog(CString&, bool) + 25
49 com.adobe.Contribute 0x00073e4e NewDialogOp::operator()() const + 28
50 com.adobe.Contribute 0x000206e7 DoProtectedFSMOp(FSMOp const&, int) + 125
51 com.adobe.Contribute 0x0004b31d WorkspaceManager::DoWevCreate() + 121
52 com.adobe.Contribute 0x0006418e WorkspaceManager::DoProcessEventSwitchCase(WorkspaceManager::Event, CString&, CString&) + 144
53 com.adobe.Contribute 0x000648f2 WorkspaceManager::ProcessEvent(WorkspaceManager::Event) + 1042
54 com.adobe.Contribute 0x000153ab JSObjCCWorkspaceManager::ProcessEvent(JSContext*, JSObject*, unsigned int, long*, long*) + 259
55 com.adobe.Contribute 0x009defa5 JSCallNative(int (*)(JSContext*, JSObject*, unsigned int, long*, long*), JSContext*, JSObject*, unsigned int, long*, long*) + 37
56 com.adobe.Contribute 0x009defec JSCallNativeSafe + 52
57 com.adobe.Contribute 0x0099a697 js_Invoke + 2446
58 com.adobe.Contribute 0x00993ec6 js_Interpret + 28798
59 com.adobe.Contribute 0x00999c4e js_Execute + 512
60 com.adobe.Contribute 0x0096a112 JS_EvaluateUCScriptForPrincipals + 143
61 com.adobe.Contribute 0x0096a198 JS_EvaluateUCScript + 67
62 com.adobe.Contribute 0x005e31cf JSInterp::EvaluateScript(JSContext*, JSObject*, unsigned short const*, unsigned int, unsigned short const*, unsigned int, long*) + 121
63 com.adobe.Contribute 0x005e07ef JSInterp::ExecuteScript(Run*, TitanDoc*, unsigned short const*, unsigned short const*, unsigned short const*, long, unsigned short const*, CString*, JSInterp::ScriptMode, int, int, int, int, int, int) + 1153
64 com.adobe.Contribute 0x005a9f55 JSUICommand::Execute(TitanDoc*, int, unsigned short const*) + 1457
65 com.adobe.Contribute 0x005b51ac JSToolbarButton::OnExecuteInternal() + 164
66 com.adobe.Contribute 0x00a37527 CCmdTarget::OnCmdMsg(unsigned int, int, void*, AFX_CMDHANDLERINFO*) + 567
67 com.adobe.Contribute 0x00a8f287 CWnd::OnChildNotify(unsigned int, unsigned int, long, long*) + 279
68 com.adobe.Contribute 0x00a8cda9 CWnd::OnCommand(unsigned int, long) + 249
69 com.adobe.Contribute 0x00a8e6f7 CWnd::OnWndMsg(unsigned int, unsigned int, long, long*) + 423
70 com.adobe.Contribute 0x00a8969f CWnd::WindowProc(unsigned int, unsigned int, long) + 143
71 com.adobe.Contribute 0x00a89548 CWnd::WinSendMessage(unsigned int, unsigned int, long) + 56
72 com.adobe.Contribute 0x00a9c29f CImplBase::SendCommandMessageToParent(unsigned short) const + 111
73 com.adobe.Contribute 0x00a9851f CImplBase::CallClick(EventRecord const&, LPane*) + 111
74 com.adobe.Contribute 0x008612d3 CButtonBitmapMasked::OnLButtonDown(unsigned int, CPoint) + 241
75 com.adobe.Contribute 0x00a9bcb4 CImplBase::SendMouseMessage(EventRecord const&, LPane*, unsigned int) + 1636
76 com.adobe.Contribute 0x00a3ffac CImplMacWindow::ClickInContentImpl(EventRecord const&) + 1036
77 com.adobe.Contribute 0x00a47364 CWindowEventHandlers::ClickContentRgn(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 292
78 com.adobe.Contribute 0x00b29dfa LEventHandler::EventHandlerCallback(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 32
79 com.apple.HIToolbox 0x97100eb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
80 com.apple.HIToolbox 0x96f5464f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
81 com.apple.HIToolbox 0x96f53968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
82 com.apple.HIToolbox 0x96f66af1 SendEventToEventTarget + 88
83 com.apple.HIToolbox 0x9710d148 SendEventFromMouseDown(OpaqueWindowPtr*, unsigned long, OpaqueEventRef*) + 167
84 com.apple.HIToolbox 0x9710d4ec HandleWindowClick(OpaqueWindowPtr*, Point, short, unsigned long, OpaqueEventRef*) + 554
85 com.apple.HIToolbox 0x9710ca06 HandleMouseEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 545
86 com.apple.HIToolbox 0x96fc68d8 StandardWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 857
87 com.apple.HIToolbox 0x97100eb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
88 com.apple.HIToolbox 0x96f5464f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
89 com.apple.HIToolbox 0x96f53968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
90 com.apple.HIToolbox 0x96fc5b57 CallNextEventHandler + 84
91 com.adobe.Contribute 0x00a45958 CWindowEventHandlers::HandleMouseDown(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 72
92 com.adobe.Contribute 0x00b29dfa LEventHandler::EventHandlerCallback(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 32
93 com.apple.HIToolbox 0x97100eb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
94 com.apple.HIToolbox 0x96f5464f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
95 com.apple.HIToolbox 0x96f53968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
96 com.apple.HIToolbox 0x96f66af1 SendEventToEventTarget + 88
97 com.apple.HIToolbox 0x96f87bb2 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3046
98 com.apple.HIToolbox 0x96f54a95 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546
99 com.apple.HIToolbox 0x96f53968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
100 com.apple.HIToolbox 0x96f66af1 SendEventToEventTarget + 88
101 com.apple.HIToolbox 0x971005a3 ToolboxEventDispatcher + 82
102 com.apple.HIToolbox 0x97100463 RunApplicationEventLoop + 240
103 com.adobe.Contribute 0x00a7d6c5 CRealApp::Run() + 421
104 com.adobe.Contribute 0x00a4affc main + 300
105 com.adobe.Contribute 0x00003c16 start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x92d4c992 kevent64 + 10
1 libdispatch.dylib 0x992328bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x99232556 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x92d4b7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bb3bd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9bb3dfa3 pthread_cond_wait + 48
3 com.adobe.amt.services 0x0d871126 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x0d869db0 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 116
5 com.adobe.amt.services 0x0d87118c AMTThread::Worker(void*) + 24
6 libsystem_pthread.dylib 0x9bb395fb _pthread_body + 144
7 libsystem_pthread.dylib 0x9bb39485 _pthread_start + 130
8 libsystem_pthread.dylib 0x9bb3ecf2 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x92d4bb76 __semwait_signal + 10
1 libsystem_c.dylib 0x9ab8e05b nanosleep$UNIX2003 + 219
2 com.apple.carbonbundletemplate 0x10369ecb ScObjects::Thread::sleep(unsigned int) + 59
3 com.apple.carbonbundletemplate 0x10364453 ScObjects::BridgeTalkThread::run() + 163
4 com.apple.carbonbundletemplate 0x10369fd8 ScObjects::Thread::go(void*) + 168
5 libsystem_pthread.dylib 0x9bb395fb _pthread_body + 144
6 libsystem_pthread.dylib 0x9bb39485 _pthread_start + 130
7 libsystem_pthread.dylib 0x9bb3ecf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x92d4ba26 __recvfrom + 10
1 libsystem_c.dylib 0x9ab8e16d recv$UNIX2003 + 54
2 ServiceManager-Launcher.dylib 0x1a7706cf Invoke + 54887
3 ServiceManager-Launcher.dylib 0x1a76f76e Invoke + 50950
4 ServiceManager-Launcher.dylib 0x1a76e61f Invoke + 46519
5 ServiceManager-Launcher.dylib 0x1a76e671 Invoke + 46601
6 ServiceManager-Launcher.dylib 0x1a76e6fb Invoke + 46739
7 ServiceManager-Launcher.dylib 0x1a768afe Invoke + 23190
8 ServiceManager-Launcher.dylib 0x1a768ce7 Invoke + 23679
9 ServiceManager-Launcher.dylib 0x1a7698c7 Invoke + 26719
10 ServiceManager-Launcher.dylib 0x1a7699c5 Invoke + 26973
11 ServiceManager-Launcher.dylib 0x1a76cdb0 Invoke + 40264
12 ServiceManager-Launcher.dylib 0x1a76d059 Invoke + 40945
13 ServiceManager-Launcher.dylib 0x1a76d687 Invoke + 42527
14 ServiceManager-Launcher.dylib 0x1a76d884 Invoke + 43036
15 ServiceManager-Launcher.dylib 0x1a75f826 Login + 1654
16 ServiceManager-Launcher.dylib 0x1a760c71 Login + 6849
17 ServiceManager-Launcher.dylib 0x1a76ddf3 Invoke + 44427
18 ServiceManager-Launcher.dylib 0x1a770341 Invoke + 53977
19 libsystem_pthread.dylib 0x9bb395fb _pthread_body + 144
20 libsystem_pthread.dylib 0x9bb39485 _pthread_start + 130
21 libsystem_pthread.dylib 0x9bb3ecf2 thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x92d4b7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bb3bd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9bb3dfa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x1b3321af APXGetHostAPI + 2599055
4 com.adobe.adobeswfl 0x1b0cbb0f APXGetHostAPI + 82415
5 com.adobe.adobeswfl 0x1b33229c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl 0x1b332307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl 0x1b332426 APXGetHostAPI + 2599686
8 libsystem_pthread.dylib 0x9bb395fb _pthread_body + 144
9 libsystem_pthread.dylib 0x9bb39485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9bb3ecf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x92d4b7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bb3bd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9bb3dfa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x1b3321af APXGetHostAPI + 2599055
4 com.adobe.adobeswfl 0x1b0cbb0f APXGetHostAPI + 82415
5 com.adobe.adobeswfl 0x1b33229c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl 0x1b332307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl 0x1b332426 APXGetHostAPI + 2599686
8 libsystem_pthread.dylib 0x9bb395fb _pthread_body + 144
9 libsystem_pthread.dylib 0x9bb39485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9bb3ecf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x92d4b7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bb3bd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9bb3dfa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x1b3321af APXGetHostAPI + 2599055
4 com.adobe.adobeswfl 0x1b0cbb0f APXGetHostAPI + 82415
5 com.adobe.adobeswfl 0x1b33229c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl 0x1b332307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl 0x1b332426 APXGetHostAPI + 2599686
8 libsystem_pthread.dylib 0x9bb395fb _pthread_body + 144
9 libsystem_pthread.dylib 0x9bb39485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9bb3ecf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x92d4b7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bb3bd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9bb3dfa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x1b3321af APXGetHostAPI + 2599055
4 com.adobe.adobeswfl 0x1b0cbb0f APXGetHostAPI + 82415
5 com.adobe.adobeswfl 0x1b33229c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl 0x1b332307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl 0x1b332426 APXGetHostAPI + 2599686
8 libsystem_pthread.dylib 0x9bb395fb _pthread_body + 144
9 libsystem_pthread.dylib 0x9bb39485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9bb3ecf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x92d4b7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bb3bd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9bb3c042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x1b332039 APXGetHostAPI + 2598681
4 com.adobe.adobeswfl 0x1b12857c APXGetHostAPI + 461916
5 com.adobe.adobeswfl 0x1b1285ca APXGetHostAPI + 461994
6 com.adobe.adobeswfl 0x1b33229c APXGetHostAPI + 2599292
7 com.adobe.adobeswfl 0x1b332307 APXGetHostAPI + 2599399
8 com.adobe.adobeswfl 0x1b332426 APXGetHostAPI + 2599686
9 libsystem_pthread.dylib 0x9bb395fb _pthread_body + 144
10 libsystem_pthread.dylib 0x9bb39485 _pthread_start + 130
11 libsystem_pthread.dylib 0x9bb3ecf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x92d4b7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bb3bd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9bb3c042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x1b332177 APXGetHostAPI + 2598999
4 com.adobe.adobeswfl 0x1b34d0ee APXGetHostAPI + 2709454
5 com.adobe.adobeswfl 0x1b33229c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl 0x1b332307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl 0x1b332426 APXGetHostAPI + 2599686
8 libsystem_pthread.dylib 0x9bb395fb _pthread_body + 144
9 libsystem_pthread.dylib 0x9bb39485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9bb3ecf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x92d4b7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bb3bd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9bb3c042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x1b332177 APXGetHostAPI + 2598999
4 com.adobe.adobeswfl 0x1b4a94b8 APXGetHostAPI + 4135832
5 com.adobe.adobeswfl 0x1b33229c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl 0x1b332307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl 0x1b332426 APXGetHostAPI + 2599686
8 libsystem_pthread.dylib 0x9bb395fb _pthread_body + 144
9 libsystem_pthread.dylib 0x9bb39485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9bb3ecf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x92d4b7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bb3bd1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x9bb3dbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.carbonbundletemplate 0x1d5ae5d1 MMNetIO::RequestProcessor<MMNetIO::LANNetChannel, MMNetIO::LANNetChannel, MMNetIO::NetIOException>::MutexState::Wait() + 49
4 com.apple.carbonbundletemplate 0x1d5aeaf7 MMNetIO::RequestProcessor<MMNetIO::LANNetChannel, MMNetIO::LANNetChannel, MMNetIO::NetIOException>::ProcessRequests() + 81
5 com.apple.carbonbundletemplate 0x1d5aeec7 MMNetIO::RequestProcessor<MMNetIO::LANNetChannel, MMNetIO::LANNetChannel, MMNetIO::NetIOException>::RequestProcessorTrampoline(void*) + 17
6 libsystem_pthread.dylib 0x9bb395fb _pthread_body + 144
7 libsystem_pthread.dylib 0x9bb39485 _pthread_start + 130
8 libsystem_pthread.dylib 0x9bb3ecf2 thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x92d4bb76 __semwait_signal + 10
1 libsystem_c.dylib 0x9ab8e05b nanosleep$UNIX2003 + 219
2 libsystem_c.dylib 0x9ab8de66 sleep$UNIX2003 + 45
3 com.adobe.Contribute 0x007e9093 TitanApp::BackgroundThreadProc(void*) + 93
4 libsystem_pthread.dylib 0x9bb395fb _pthread_body + 144
5 libsystem_pthread.dylib 0x9bb39485 _pthread_start + 130
6 libsystem_pthread.dylib 0x9bb3ecf2 thread_start + 34
Thread 14:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x92d46f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x92d4616c mach_msg + 68
2 com.apple.CoreFoundation 0x9007ef69 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x9007e541 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9007dd5a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9007dbbb CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x93b850b5 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381
7 com.apple.Foundation 0x93b84f2e -[NSThread main] + 45
8 com.apple.Foundation 0x93b84e86 __NSThread__main__ + 1426
9 libsystem_pthread.dylib 0x9bb395fb _pthread_body + 144
10 libsystem_pthread.dylib 0x9bb39485 _pthread_start + 130
11 libsystem_pthread.dylib 0x9bb3ecf2 thread_start + 34
Thread 15:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x92d4b7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bb3bd1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x9bb3dbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.JavaScriptCore 0x9abb6694 JSC::BlockAllocator::blockFreeingThreadMain() + 276
4 com.apple.JavaScriptCore 0x9abad9cc WTF::threadEntryPoint(void*) + 76
5 com.apple.JavaScriptCore 0x9abad960 WTF::wtfThreadEntryPoint(void*) + 16Are you "sure" it's a template (.dwt) or is it simply an HTML file you are opening and using as a template?
Also, you've had this problem before and realized it was a syntax error. What's different about this one?
Your older thread from last year: http://forums.adobe.com/message/6098332 -
Adobe Photoshop CS4/5 Crashes when using the Move Tool
Hello. I'm here because I'm having an issue with Photoshop.
I was trying out CS5 when it started to crash every time I tried to use the Move Tool. It was the generic error message: "Adobe Photoshop CS4 has stopped working.
A problem has caused Adobe Photoshop CS4 to stop working correctly. Windows will close the program and notify you if a solution is available."
Thinking that it was a CS5 issue, I went back to my copy of CS4, only to find the same thing happening there (I also downgraded because CS5 was also crashing at other random times for some reason, but that's an issue for another time).
This puzzles me because both were working fine before. Granted, I hadn't opened them for a while, but it was a sudden thing.
My first impulse was to uninstall and reinstall CS4. No luck. So then, I uninstalled all third-party plugins, thinking that might be it. Still, the same problem. I started looking around on Google for solutions and found the instructions on resetting the Tool preferences (I chose to reset the preferences for ALL of the tools). When that didn't work, I tried deleting the preferences file outright, which said instructions recommended. Nothing.
I should note that Photoshop crashes when using the Move Tool to move an object without ant lines around it, i.e., a layer. I'll move the object, and after two to three seconds, the mentioned error message will appear and Windows will close Photoshop. This, however, only seems to happen after selecting, copying, and pasting part of a large object with some variation of the Marqee Tool (thus making that part a new layer by default) while working at a zoom of 100%. So, in short, working with a large image like <a href=http://www.wallpaper4me.com/images/wallpapers/ergo_proxy_267_1280-862301.jpeg>This</a> at 100% zoom. The image linked is the image that I was using and am currently using to reproduce the problem. It is 1280x1024 pixels. I have tested this with somewhat smaller, yet comparable images too. Same problem. I have never had this problem working with large images before, and I wonder if anyone has any suggestions short of formatting my hard drive.
The error code, from Event Viewer:
Faulting application name: Photoshop.exe, version: 11.0.2.0, time stamp: 0x4bf2d4f6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x65637275
Faulting process id: 0xe28
Faulting application start time: 0x01cb2bb3471d87bf
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
Faulting module path: unknown
Report Id: b412e368-97ab-11df-8f49-001d60b646ef
Details:
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2010-07-25T05:15:57.000000000Z
EventRecordID
78845
Channel
Application
Computer
Gatherum
Security
EventData
Photoshop.exe
11.0.2.0
4bf2d4f6
unknown
0.0.0.0
00000000
c0000005
65637275
e28
01cb2bb3471d87bf
C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
unknown
b412e368-97ab-11df-8f49-001d60b646ef
Details in XML View:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-07-25T05:15:57.000000000Z" />
<EventRecordID>78845</EventRecordID>
<Channel>Application</Channel>
<Computer>Gatherum</Computer>
<Security />
</System>
- <EventData>
<Data>Photoshop.exe</Data>
<Data>11.0.2.0</Data>
<Data>4bf2d4f6</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>65637275</Data>
<Data>e28</Data>
<Data>01cb2bb3471d87bf</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe</Data>
<Data>unknown</Data>
<Data>b412e368-97ab-11df-8f49-001d60b646ef</Data>
</EventData>
</Event>
System Specifications:
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600)
System Manufacturer: HP-Pavilion
System Model: GN697AA-ABA a6214x
Processor: Intel Pentium Dual CPU E2160 @ 1.80 GHz (2 CPUs)
Memory: 2048MB RAM
DirectX Version: DirectX 11
Display Device:
Name: NVIDIA GeForce 8600 GTS
Manufacturer: NVIDIA
DAC Type: Integrated RAMDAC
Approx. Total Memory: 1010 MB
Current Display Mode: 1440 x 900 (32 bit) (60 Hz)
Photoshop Version: CS4 Extended 11.0.2Even a decent RAM upgrade is usually only a few hundred dollars nowadays, but it's not a trivially simple process. That said, with a little research and care you can do it. Alternatively, you can hire people (e.g., "Geek Squad") to do such an upgrade.
First, you'll need to know what your operating system capacity is. For example, a 32 bit Windows system can really only use up to a bit more than 3 GB of RAM, while a 64 bit Windows system can use all the RAM you can find a place to plug in. What version of Windows are you running?
Then you'll need to determine what RAM you have installed and what your computer's maximum RAM capacity is - usually you can do this through internet research, either by visiting your computer manufacturer's web site or doing google searches. There are even RAM manufacturer web sites that will tell you what kind of RAM your computer needs and suggest sources, for example:
http://www.kingston.com/
It may be that you can just plug additional chips into currently empty sockets, or it is possible you'll need to replace the RAM chips you have installed in your computer to make room for an upgrade. Every computer is different.
If you list your computer model and current RAM that you have installed here, it may be that someone can help with more specific advice.
-Noel
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