Premium subscription charging for calls?

Jag vill veta varför Skype tar betalt när jag ringer till fast telefon i Svrige när jag har Premium abonemang som lovar gratis till mobil och fasta telefoner.
Är det riktigt och åtgärdar man det?
Translation from Swedish language courtesy of Google Translate:
I want to know why Skype will charge when I phone to landline in Svrige when I've Premium Subscription that promise free to mobile and landline phones.
Is it right and fix it?
Post transferred from blog article to create its own new thread (topic);
subject/title edited for clarity.

contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
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Hi,
Sorry to post here but I can't find the new thread option, I'm new to this forum.
I'm having the same issue with being charged for caller display. I was assured last month it was all sorted out and I'd be refunded back to September, just got this month's bill with a paltry £1.69. I really can't cope with the foreign call centre again, can someone please help?

If you have done online help and customer services then see if mods can help. They will post a contact us link.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
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Charges for calling Skype number from cell phone

Just purchased a skype phone number. Chose a local area code so family can call me while Iam in Italy. Will there be an additional charge on their cell phone when they call me. They have unlimited calls and text on there monthly cell plan. Will I have to pay skype if I answer call to my skype number on my cell phone? If I purchase a premium subscription will I be able to call home from Italy on my cell phone? And how much will that cost per minute- or will the monthly premium price give me unlimited calling and text from my cell?
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Same problem here. I just bought the number though so wondering if it is a teething proble;

New 12-Month Premium Subscription Charging Minutes...

Greetings -
I recently purchased a 12-month Skype Premium subscription, which includes the unlimited calling to landlines and mobile numbers in the US and Canada. Unfortunately, calls are still costing me credit, even though I have an active Premium Subscription.
The subscription shows as active on my account, and I have not exceeded the fair-use policy.
Thanks for your assistance!
- Josh

joshua_toenyes wrote:
Thanks for your assistance!
- Josh
Please file with Customer Service.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

On Option 3 but being charged for calls that shoul...

Can anyone from BT staff please volunteer to have a look at my sham of an account, I switched to option 3 from option one in November last year, my first bill since then was produced on 18th Feb, this bill included all calls I had made which should of been inclusive (local, 0845 etc..), I already had a feeling this would happen some weeks before my bill as I had noticed that my "recent call charges" was logging the calls and adding up the cost, I was told this was normal (I know it is not as I have been on option 3 in the past and the recent call charges did NOT log the inclusive calls at all), when I phoned to ask about this I was told that "this is not the case and the calls will not be charged when your bill is produced", but they were, just as I knew they would.
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Send an email to [email protected] with the main account holders name, account number and a link this this thread.
They can help sort this out for you.
-+-No longer a forum member-+-

Subscription rates for calls to landlines and mobi...

Only one rate is shown in the details for a limited subscription for calls to landlines and mobiles. Is the same rate applied for both within the subscription or are two different rates applied?

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You say you can not acces your account on PC?
If so raise a ticket for help.
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Recurring charge for Caller Display

I renewed my line rental contract for a year to get free caller display but I am still getting charged for it 3 months later.
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Solved!
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Hi Patty-L,
Sorry about that
You should be able to see the link now.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Re: New 12-Month Premium Subscription Charging Min...

Can not make calls. Have an unlimited premium subscription

Fair usage policy applies to your subscription: https://support.skype.com/en/faq/FA10364/What-is-the-fair-usage-policy-for-unlimited-subscriptions
Please try to avoid exceeding 50 calls to different numbers per day.
You should be able to make calls again.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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I have the trial of the pack world unlimited but have some charges discounting from my credit when i call a mobile phone in Argentina. Is the pack not working well? Please give me some support in the page there are no option for support, only this comunity. Pablo

I would take out of airplane mode also and just disable Cellular Data AND Data Roaming under Settings - General - Cellular.
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Disconnect your Sky boxes from the landline to be on the safe side (their automatic calls to Sky to report PPV use each month are to Freephone numbers but you never know).

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I appreciate your help. They had my card information because I had used Creative Cloud in the past as a monthly subscription, which was cancelled well before I had purchased the 1-year subscription from bhphotvideo.com.
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Charged for engaged calls

Since when have BT charged for calls that weren't connected?
I have a number on my bill, with durations of up to 6 seconds, that I know for a fact received the 'sorry the number you called' etc message
Solved!
Go to Solution.

I recently looked at itemised bill for January, and was surprised to see three calls to my Doctors surgery. The calls were 4 seconds , 5 seconds and 4 seconds long, timed at 10.15 am....This number is a prescription order service....You can understand it is a busy line, and it's odds on you don't get through first time, so you have to keep trying.... I did that until I got through and BT charged me 27 pence each time I tried, even though there was no answer phone, I heard nothing but an engaged signal...So I decided to have a word with BT about this...I eventually talked to a guy called Aarron who explained that my calling plan only gives me free calls on evenings and weekends, even though the calls were not answered in any shape or form they will be charged for.I have arranged for a manager to call me about this matter on Monday 2nd March so I will let you know the outcome.

'Free' Caller Display Being Charged For

For the last three months I've been charged for Caller Display when it should be free until 04/12/15.
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Hi TykeUK,
Thanks for your post.
I can help get this sorted for you. Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

HT204380 Do I incur any charges for using face time (Apple ipad 4) when calling someone else?

Do I (or the person I am calling) incur any charges for calling someone on face time (using Apple ipad 4)?

There are no extra charges associated with Facetime in and of itself. The only applicable charges are whatever you already pay for your internet connection, or your Cellular connection if you are connecting through that.
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Call charges for Broadband Talk

Hi
I wonder if anyone can help. I have an unlimited anytime plan with BT and use Broadband Talk. As I understand it, calls from Talk fall under the same tariff as the main phone line, so I am confused as to why I get charged for calls to a local number, eg, a 11 min call to a local UK number at 1pm on a weekday cost me £1.09.
According the the BT tariff plan (http://www.bt.com/pricing/current/Cust_Opts_Res_boo/2-3230_d0e91.htm) this call should be free.
I am missing something or am I being charged when I should not be?
Thanks
Steve
Solved!
Go to Solution.

ses2310 wrote:
Hi
I wonder if anyone can help. I have an unlimited anytime plan with BT and use Broadband Talk. As I understand it, calls from Talk fall under the same tariff as the main phone line, so I am confused as to why I get charged for calls to a local number, eg, a 11 min call to a local UK number at 1pm on a weekday cost me £1.09.
According the the BT tariff plan (http://www.bt.com/pricing/current/Cust_Opts_Res_boo/2-3230_d0e91.htm) this call should be free.
I am missing something or am I being charged when I should not be?
Thanks
Steve
Hi.
Unfortunately you are missing something I'm afraid. BBTalk is not the same as a normal landline and is treated as a different line - they each have different calling plans too depending on where you call.
The tariff plan you show
http://www.bt.com/pricing/current/Cust_Opts_Res_boo/2-3230_d0e91.htm
does actually show that the call you made will cost 11 x 7.95p plus any connection charge. At the very top if the page it shows that you need to pay the anytime plan cost of £6.20 per month. (My figures include vat)
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Premium subscription charging for calls?

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