Call charges for Broadband Talk

Hi
I wonder if anyone can help. I have an unlimited anytime plan with BT and use Broadband Talk. As I understand it, calls from Talk fall under the same tariff as the main phone line, so I am confused as to why I get charged for calls to a local number, eg, a 11 min call to a local UK number at 1pm on a weekday cost me £1.09.
According the the BT tariff plan (http://www.bt.com/pricing/current/Cust_Opts_Res_boo/2-3230_d0e91.htm) this call should be free.
I am missing something or am I being charged when I should not be?
Thanks
Steve
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ses2310 wrote:
Hi
I wonder if anyone can help. I have an unlimited anytime plan with BT and use Broadband Talk. As I understand it, calls from Talk fall under the same tariff as the main phone line, so I am confused as to why I get charged for calls to a local number, eg, a 11 min call to a local UK number at 1pm on a weekday cost me £1.09.
According the the BT tariff plan (http://www.bt.com/pricing/current/Cust_Opts_Res_boo/2-3230_d0e91.htm) this call should be free.
I am missing something or am I being charged when I should not be?
Thanks
Steve
Hi.
Unfortunately you are missing something I'm afraid. BBTalk is not the same as a normal landline and is treated as a different line - they each have different calling plans too depending on where you call.
The tariff plan you show
http://www.bt.com/pricing/current/Cust_Opts_Res_boo/2-3230_d0e91.htm
does actually show that the call you made will cost 11 x 7.95p plus any connection charge. At the very top if the page it shows that you need to pay the anytime plan cost of £6.20 per month. (My figures include vat)
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Call charges for Broadband Talk

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