'Free' Caller Display Being Charged For

For the last three months I've been charged for Caller Display when it should be free until 04/12/15.
Each time I've used live chat help and have eventually got the first two months refunded but have just been charged again.  I've just got off live chat and have been told (again) I will be refunded and the problem will be sorted but I can't say I have much faith.
How can I get this fixed once and for all?
Thanks,
Paul 
Solved!
Go to Solution.

Hi TykeUK, 
Thanks for your post. 
I can help get this sorted for you. Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch.
Cheers,
OlgaC 
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • Downgraded to Free but am being charged for Premium

    A few weeks ago, my spotify subscription was randomly downgraded to Free from Premium, however, the charges went through on my card for May, and I was just charged again on June 25th- yet, it's still Free. I've uninstalled, I've emailed a thousand times, nothing- no one is replying. My account page says my payment failed however, I have the charges on my credit card, my payment NEVER failed.
    Super super frustrated.

    In having the same problem and can't get any help besides the 'same email response' over and over ... Been going on for 3 months and PayPal is still paying!!

  • I was informed that my data plan was eligible for a free upgrade from 250mb to 750mb and told the rep to do so. but it was never done. I am being charged for overage. What do I do?

    I called in to do a temp upgrade on my data and was told by the rep that my account was eligible for a free upgrade. I said okay, but it never happened and now I am being charged for an overage. When I check my plan specifics I see that my data is set to the old amount, I will not pay what I don't owe. Now I am having trouble contacting anyone to help resolve this issue.

        Dusty4691,
    This is a stumper! As MrHelper stated, we do not have a 750MB plan so I'm curious as to what that offer was. How much data did you end up using for the month and how much were you charged in overages?
    SarahO_VZW
    Follow us on Twitter @VZWSupport

  • I am being charged for FREE CONTENT on APP STORES

    Hi ,
    I just got my new ipad 2.
    however i am being charged for free content..
    i called my credit card and they  said i need to speak to you..
    kindly revert ..
    r

    You are not talking to Apple here, these are user-to-user forums, and are not monitored by Apple. If you have just added the credit card to your iTunes account then you are likely to be just seeing a small holding charge (in the US it would $1) which is temporarily 'charged' to the card to check that it's valid and active - in which case it will disappear in a day or two.
    If the charge is larger, and you are not buying paid-for apps (or using in-app purchases and you've checked your purchase history on your account in iTunes on your computer) then try the iTunes Store Account And Billing section on this page http://www.apple.com/uk/support/itunes/

  • HT204266 I downloaded a few free apps for my niece and she accidently clicked on something in the app once or maybe twice and now im being charged for it it hasnt come out my bank yet as i have no money in it but im having money problems and cant pay it

    I downloaded a few free apps for my niece and she accidently clicked on something in the app once or maybe twice and now im being charged for it it hasnt come out my bank yet as i have no money in it but im having money problems and cant pay it

    Contact the iTunes support team: http://www.apple.com/emea/support/itunes/contact.html
    All sales are final, but sometimes they make an exception.

  • HT3702 I am being charge for itunes but all apps are free?

    I am being charge for itunes but all apps are free? It is possible to get money back?

    If you are referring to the temporary store holding charge as described on the page that you posting, which is 'charged' each time that you change the card details on your account, then it should disappear off the card within a few days or so - though it varies by bank, and with it now being the weekend it might an extra day or two. If they haven't disappeared within a week of them being made then you could contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    Also some apps may be free to download but they then allow you to make in-app purchases to unlock extra features within them - you can turn off in-app purchases via Settings > General > Restrictions on your phone.

  • Pre-registering for free caller display may have n...

    Someone I know pre-registered for free caller display but it may have not worked. On logging in to their calling features management page, "BT Privacy with Caller Display free for 12 months" is not ticked.
    Probably best if everyone who pre-registered checks their own settings:
    http://www.productsandservices.bt.com/consumerProducts/util/vendorRedirector.jsp?productId=CON-27455...
    Is anyone else who has pre-registered for free caller display seeing that they are not in fact registered for free caller display in the control panel?
    Oliver.

    ernie_c wrote:
    I had previously pre-registered but heard absolutely nothing, not even an acknowledgement of my pre-registration.
    I'm now wondering if all the telephone numbers and postcodes are now sitting in a spreadsheet waiting for a team in India to go through them one by one and submit them via the calling features form. It would explain why BT gave themselves a month to add it to everyone's account. 
    Oliver.

  • I am being charged for 3 GB that apparently Verizon hadn't caught up on that I had used!! The last night of my cycle I called and checked and I had .5 GB left and right before midnight when the cycle ended it caught up on 3 GB!! I now have to pay for this

    SO CRAPPY!!! SO FED UP WITH VERIZON!! WE ARE GETTING SCREWED OVER!! I am being charged for 3 GB that apparently Verizon hadn't caught up on that I had used!! The last night of my cycle I called and checked and I had .5 GB left and right before midnight when the cycle ended it caught up on 3 GB!! I now have to pay for this data I know I did not use! I never have my data on!! Now it says I used 7 GB last month!!!

    Data usages are always estimated...I don't believe any carrier post data usage in real time.  I've had my data increased due to a large chunk being unaccounted for at the time of my cycle.  Thankfully when I'm billed for it...it has never pushed me over my limit. 

  • I think I'm being charged for free apps?

    Hi...I'm wondering, if there is any such thing as someone being charged to for free apps? I've been looking at my banking statements for  the past few months & it looks like I'm being charged for apps that I downloaded for free. I recently lost my credit card & had to get a new one. When, I changed my credit card information on Itunes, that's when I noticed I was being charged. I often download music on Itunes & upload my magazines to my Ipad,but these aren't only things I'm being charged for. Most of the apps I download are the free ones. It makes me not want to update my apps, because I know I'm charged. Please help me!

    I have solved the problem I was showing negative balance in my bank so iTunes needs to verify my account by taking £1.00 every app.

  • I NEED HELP!! Been calling since the end of Nov and being charged for a Warranty device. The device was returned the next day!! Been calling twice a week.. NEED RESOLUTION

    I NEED HELP!! Been calling since the end of Nov and being charged for a Warranty device. The device was returned the next day!! Been calling twice a week.. I NEED HELP 6 TCC TICKETS HAVE BEEN OPENED - PROMISED CALLS BACK AND NEVER GET CALLS.
    About to cancel my account and move to AT&T
    TCC TICKETS:  (removed)
    I am trying here for the last resort. After this evening my account along with my business account will be cancelled. Total lines that Verizon will have lost will be 93 lines.
    PLEASE SOMEONE JUST HELP ME!!!!
    I already tweeted and facebook messaged Verizon. Your CS group has gone down hill over the last 3-6 months. I use to enjoy being a customer.
    >> Edited to comply with the Verizon Wireless Terms of Service <<

    not all the lines have ETF's. I have 30 tablets and the rest phones. The phones have ETFs and the tablets are all month to month.
    The total to move my account over is going to come out to about $8500.
    Rep has been trying to get my business for years.  I was always loyal to Verizon until this happened.

  • Am I being charged for international texting?

    So I am doing a masters program in Ireland, so I'm international. Everyone that I talk to back home has an iphone just like I do, and I have a question that I cannot find an answer to.
    Since I'm in Ireland, I don't want to have a huge phone bill every month, so I have all forms of roaming off (voice, data, and international CDMA). I also have Cellular data off, as well as MMS and SMS messages.
    I've checked under the current data usage period, and current period roaming, and the data usage is 0 . When my friend back home texts me, he says that they are sending to me as regular texts. He receives mine as regular texts as well unless I'm in a wifi area, then we are both send and receive them as Imessages.
    My questions is that even with all roaming turned off, cellular, ect, I'm still able to send and receive text messages while I'm NOT in a wifi area. This only works for my friends and family that have Iphones, so I'm assuming that it means I'm okay to text them while I'm not connected to wifi?
    one thing to mention, that since I'm in Ireland, my service provider at the top left of the screen no longer says AT&T. It says "Vodaphone IE" and sometimes changes to other names like Meteor, O2, and a couple others. My plan is still through AT&T, so i'm not sure why it changes over to those. Maybe that's why I'm able to send texts?
    I just don't want to rack up a huge phone bill, not knowing I was accumulating international charges. Because if everything is turned off except for Imessage, and the data under cellular in settings isn't going up, then theoretically I'm not using data right? or that it should be free? I've been here about a month, and my mom pays the bill. She hasn't called to say that the phone bill was extremely large, but I don't wan't to text if there's some kind of risk. That being said, I would really appreciate some help with the above scenario that I just described, because this has me clueless.

    If the messages you receive are coming in as green, then they're coming in as text messages. If you can, check your voice, data and text usage on AT&T's website - that will tell you for sure if you're being charged for anything.
    ~Lyssa

  • Why am I being charged for data when connected to wifi AND not using my phone?!

    WHY am I being charged for data that I'm not using? At times when I'm asleep AND my phone is connected to wifi?!  This happens at really specific, alternating times like 9:54 pm every day, or 12:01 am, 6:01 am and then 12:01pm and 6:01pm. When I called I was told  "maybe your wifi at home is disconnecting" or "maybe your phone is connecting to atnt or sprint". It's not possible that my phone is disconnecting from wifi every six hours on the dot and, at that exact time, I'm always using data. I find it hard to believe that I live in a HUGE city and my phone magically connects to other networks and I NEVER notice this. Verizon is full of LIARS (and maybe’s) and I'm not convinced that these data charges are a coincidence. I was told to turn off my cellular data to see if the problem resolves itself. Why should I alter my daily life when Verizon is clearly the one with the issue? I hope there's a class action lawsuit because Verizon is trying to get over on everyone! I need answers!

        Hello NotHappy101,
    I think it's quite odd that your data usage is at very specific times. We can certainly take a closer look. Please reply to my Direct Message, so we can get some additional details.
    Thanks,
    MichelleH_VZW
    Follow us on Twitter @VZWSupport

  • HT201272 I have multiple devices on one account. I am being charged for something I already paid for

    I am being charged for something I already paid for and want to know how to stop this insanity. How do I cantact apple and get the chages reversed. How do i get the inapp purchase that I already paid for into my new iPad.
    Thx

    You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
    But not all in-app purchases can be re-downloaded for free or transferred to a different device : http://support.apple.com/kb/HT4009

  • HT1807 I am out of the country. I turned my cellular data off and connected to wiFi . However, it is still showing that i am connected to a network.  How dan i be sure that i am not being charged for roaming?network , I am still showing a network

    I am out of the country. I turned my cellular data off and connected to wiFi . However, it is still showing that i am connected to a network.  How can i be sure that i am not being charged for roaming?

    Make sure data roaming and cellular data is turned off.  If you don't want to receive calls or SMS then put your phone in airplane mode and reactivate WiFi

  • HELP. My brother is being charged for broadband. h...

    Can someone please help my brother is being charged for bt broadband that he doesn't have after being charged £125 installation fee for a bt man to sit in his van for an hour and not do a thing. After numerous phone calls to resolve this he asked me to come on here has the mods really helped me out.

    Hi Dolphin,
    what i would recommend is for you to help your brother by contacting BT directly and find out who and when the order was processed for BT Broadband.
    Secondly, has your brother received a BT Home Hub?  If not then i would ask BT why?
    You state that a BT engineer sat out in a van for some time, what was this for?  was this for a booked instalation for BT Broadband?  if so, raise a complaint with BT, hopefully this link http://bt.custhelp.com/app/contact_email/c/2702,2705,2719 will allow you to e-mail BT or you can always dial 150 from a bt line to complain.
    Here is more info if you wish to complain with BT, follow the procedures to BT's book, if they fail, you can complain to Otelo
    http://bt.custhelp.com/app/answers/detail/a_id/10789/c/345
    http://www.otelo.org.uk/
    Hope this helps
    cg
    CG Over An Out

Maybe you are looking for