Preorder Best Buy

If I preorder the iPhone 6 through Best Buy, do I still qualify for the $200 trade in? I have an iPhone 4 currently.

In our town we have two retailers which are literally blocks mile from each other; Verizon Wireless 76 Dodge St., 01915 and Verizon Wireless at 136 Dodge St., 01915. I'm sifting through the VWZ website to better understand the promotion and to better understand given the information shared at "Verizon Wireless 136 Dodge St....".
I've been a customer of VWZ for years and have opted not to go to 76 Dodge St. given the years of poor customer service experience at that particular location and return to 136 Dodge St given their great customer service. Now I read your posting as I comb through the readings to learn more about the promotion to help better understand who, what and under what circumstances you are eligible to receive the promotional upgrade.
I only went to the store today given the VWZ website did not allow me to change my plan to from nationwide to single place and pre-order the phone. My frustration mounted when I went to the store I was at today stated VWZ "misinformed the public..." and the $200 upgrade really should really have read, "...receive up to a $200 refund..." -- that is, I would only receive the cost of the appraised value of the iPhone 4S which is only know after I submit the item to VWZ. Here I read this post which you indicate it's only available at "Verizon Wireless" which leaves be baffled - does this include authorized retailers who print receipts stating "Verizon Wireless, 136 Dode St... or what? The only reason why I remained with VMZ (it wasn't for the customer service), was the promotional offer and the new single plan being offered. If this is not the case, I like to void this order (which I won't be surprised I'll be charged) and start shopping around at other carriers. I admit this promotional offering is very clear with no clear indication on who, what and under what circumstance you are eligible and the cost you will encounter.

Similar Messages

IPhone 4 Preorder / Best Buy

I was number 9 at Best Buy on Pre Order Tuesday. They were allotted 20 preorders for launch day. Picture me with a grin on my face. Only to find out today that they most likely will not get their shipment on launch day. See grin disappear.
Can't find an HTC Evo anywhere to even try it to see if I might be tempted to switch. Such suffering. It's a wonder I'm not an alcoholic.

Looks like Best Buy is now where I have to go. I hope they get them on the 24th. I reserved 2 with them because we all know how Apple site was on the 15th. Of course Best Buy didn't run any information or anything and won't until you pick up the phone but I was 2nd in line. I'm glad I kept the reservation because Apple cancelled my order and they don't know why as everything seemed ok with payment and my eligibility. So here's hoping Best Buy gets them. They are supposed to give me a call next week sometime to make an appointment to get my phones. **Fingers crossed**

Best Buy did not honor my preorder for Smash Bros Bundle.

I would like to place a simple complaint. A little more than a month ago, I placed an in-store preorder for the Super Smash Bros. for the Wii U Bundle, which included (1) Super Smash Bros. for the Wii U game, (1) GameCube Adapter for the Wii U, and (1) GameCube Controller.
I asked MULTIPLE times if the bundle will be available on release day, which was 11/21/2014. I asked store clerks AND customer service representatives and EVERYONE I asked said it will be available. I could have ordered from GameStop or Amazon but I decided to order from Best Buy because I trusted this store.
However, on 11/21, I went into the store and asked for my preorder. I paid the FULL $100+tax amount during the preorder. The customer representatives said they didn't have any and a manager came and told me that they will look for the inventory, and I should be able to get one. No problem, I thought, because I saw TWO bundles on the shelves right in front of me for online preorders.
I wait right there for FORTY FIVE (45) minutes. A complete waste of time and I was getting impatient but I was still as nice as I could be. They come back and tell me that they're sold out. WHAT? How can they be sold out if I see TWO bundles right in front of my eyes? I ask them if I can just have one of those two bundles. They said no, they're for online preorders. This is what I don't get. I literally paid the exact same amount. I waited in the store for 45 minutes just to be told that I am not allowed to take one of the bundles on the shelves. Why do online orders have a complete reservation? Why can't I, someone who ordered in-store AND paid the ENTIRE amount, get a reservation like that? I paid the same amount, went through the same process, and I even waited an extra 45 minutes, and they tell me I can't have it. If I ran a store, I would rather give the product to someone who is ALREADY agitated and someone who ALREADY waited 45 minutes. I would be MUCH less upset if there were no bundles at all in the store, and I was able to leave after 1 minute. It is MUCH less upsetting to see that bundles are sold out, rather than staring at TWO BUNDLES RIGHT IN FRONT OF MY EYES and NOT being able to have any.
Well, how do I proceed? They tell me they can refund my entire order, and give me a $10 discount on the game alone for my troubles. I thought, well, that's the same discount as the bundle itself, so it shouldn't be a problem. Right? That's what I thought too. I bought the game and walked out of the store, still annoyed but satisfied that I can just go back, play the game, and buy the adapter and controller later. In fact, why don't I just buy it right now? Best Buy ran out of GameCube Adapters before I even left the store. So I had to go somewhere else for it.
To my dismay, I could not find the adapter anywhere. Not online, not in GameStop, not in Best Buy, nowhere. And not having the adapter has SERIOUSLY crippled my enjoyment for this game because I was COUNTING on having an adapter. I PAID for an adapter. I WANT my adapter. But I don't have one. And they are sold out everywhere. Sources say that adapters will not be available for at least a few months. MONTHS. I have to wait MONTHS for something that I ALREADY PAID FOR and something that I WAS PROMISED TO GET on 11/21/2014, NOT 2015.
SO, I would like to just place this complaint here. If I preorder something, I COMPLETELY expect to get it the day of release. I do not care about a $10 discount. I can give that $10 back if you want. I care about having a gamecube adapter that does not cost $100 online. So, Best Buy, where is my gamecube adapter?

Hello aoiara,
Thank you for reaching out to Best Buy regarding you Super Smash Bros Bundle. As I was looking into your purchase I found that Brian assisted you with your concerns through a Facebook conversation. I am happy to hear we were able to address your concerns.
Please visit our forums again any time with questions or concerns.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Smash Preorder Bad Experience

I sent the following email to Best Buy regarding my bad experience when I went to pickup my Super Smash preorder. After hours of being on hold and being transferred to countless different people, the final explanation I was given is that Best Buy can at any time cancel a pre-order, so I had no recourse. Here is the original email I sent:
"I was writing to make bestbuy aware of a very unfortunate situation that I encountered tonight at my local best buy (Las Vegas, NV, Summerlin location). I preordered the $99.99 bundle of Smash Brothers Wii U in store, putting $5 down to reserve a copy. I have my best friend in town tonight to play Smash this weekend, so I was really excited to get off work and go grab my copy. Unfortunately, once I got to best buy, they told me that they sold my copy to someone else accidentally and that they didn't know if they would ever get another shipment. They offered me no recourse except to wait and see if another shipment came in. After driving around for a couple hours I finally found a place that still had a bundle and purchased it. It was a horrible experience and makes me regret becoming part of Best Buys gamer club. I would have gotten 20% off at Best Buy with my Gamers Club Unlocked Membership, but I had to get it at Fry's instead and paid full price. I tried to find it at another Best Buy but all of the ones in Vegas were sold out.
I would appreciate if Best Buy would, at a minimum, refund 1.) the $5 preorder I put down on the game and; 2.) the $20 discount that I missed out on with my Gamers Club membership because I had to go purchase it at Fry's. I have usually had good experiences with best buy, but this one has really soured me on buying my games at Best Buy and would hope that you guys would make sure something like this doesn't happen in the future. Preordering games is to ensure that you get a copy when it comes out, it is not a source for free money for Best Buy. I can provide any documentation you need and I look forward to hearing from you."
After talking to many different associates for countless hours I am done trying to get anything for this nonsense. The last person I talked to told me to put down the full money instead of $5 next time and this might not happen. Best Buy has lost a loyal customer because of their policy.

Hi Vote4link,
As a Super Smash Bros fan myself, it’s truly disheartening to read of your pre-order experience. Having a friend in town to play over the weekend, only to find out that your copy isn’t available at our store, is understandably frustrating and I’m very sorry if that is what happened here. While it sounds like you found another option to acquire the game, I regret hearing that it wasn’t at Best Buy!
Like zztoluca said, if you pre-ordered and your copy arrived at the store, it should have been held for you. If this didn’t occur, it was a store error and this is the last thing we want for our gamers, especially those who are members of Gamers Club Unlocked. With that, your $5 deposit will automatically be refunded to you if you don’t fulfill your pre-order within eight days if it was created on BestBuy.com, five days if created in-store.
I’d like to ensure your feedback is seen by leadership at the store, so if willing, please send me a private message and include either your BestBuy.com order number, or the Customer Service PIN located on the bottom of your in-store pre-order receipt. You can send me a private message by clicking the link in my signature.
Thanks for sharing your concerns with us and despite the circumstances, I hope you’ve been enjoying Super Smash Bros.
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Question about preorder at best buy

I preordered a 32GB Black Iphone 4 on Tuesday, June 15th. The store clerk told me I was preorder #15.
Now, do I have to wait in line at 3 a.m in order to secure my phone on 6/24? Or can I go into best buy anytime throughout the day and be guaranteed my 32gb because they are holding it for me?(I plan on going early anyway, like 7am, but I'd rather not have to get there at 3am and wait in line.)

Supposedly, Best Buy is going to call you on the 22nd or 23rd for an appointment to come pick it up. If they have enough phones then don't worry. Just look out for their call. Give them a call if they don't call you by the 23rd. It could mean then don't have enough, if any to fulfill your pre-order. But if you get a call, you're good as gold.

Puzzle & Dragons Z + Puzzle & Dragons SMB Edition preorder bonus at Best Buy?

Best Buy is currently advertising the following message for this game:
"When you purchase this game, you'll get a code to unlock a new dungeon and fight for Arkvelza, the Death Skydragon."
Yet, it does not appear under the Special Offers section in the game details. My question is how and when will this bonus be sent? Will it be through email when the game is shipped, after it is shipped, or will it be sent in the box with the game?
Thanks!

Hello ZAquanimus/BrainsBrian-
I’m sorry to hear that you haven’t received your bonus codes for pre-ordering Puzzle & Dragons Z. I’d be happy to help out if I can.
Codes should have been sent to you via email if you pre-ordered, so make sure to check your Spam/Junk mail folders as well as any Promotional folders (such as what Gmail has) for that email. After release, online orders for ship to home or store pickup would have the code emailed to them and store purchases should have the code on the receipt.
If you do not locate the email with the code, we are happy to research this situation if you would send us the following information via private message to our Gaming-BBY inbox:
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible. Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.
Thanks!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Preorder deposit system is broken at Best Buy

From searching this forum I know I'm not the only one having an issue with pre-order deposits. It's pretty stupid that I have to go back to the store to get my deposit back on a pre-order since Best Buys computers cannot apply the deposit automatically to the final payment. If they cannot fix the computers they should at least train the employees to make sue the deposit is applied. Pretty much common sense: "Oh you're picking up a pre-order, there must be deposit, let me get that applied." I have two other pre-orders that I'm concerned about, I really don't want to go through this mess again.

Greetings seanalan329,
Believe it or not, pre-order deposits should automatically be applied as long as the initial pre-order receipt is scanned at the time of pickup. We're aware of an issue that may intermittently prevent this from occurring though, and our stores simply need to void/return the transaction and re-ring the final sale to address this issue.
With that in mind, you will regrettably need to return to your local store for assistance if you believe a pre-order deposit was not properly applied to one of your recent purchases -- we do not have the ability to address these issues remotely. I have confidence that an on-site rep will be able to help you out.
Thanks for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

My best buy reward certificate not working on preorder?

This topic has been moved to our My Best Buy board under My Best Buy Gamer's Club for further moderation.

blue screen of death can be cause by several things:
hard drive failure, memory failure, virus in operating system files, and more
when you got a blue screen of death, next time that shows up, there's sometimes say "technical information" and blah blah blah blah. google that information up. sometimes they can tell you what exactly is wrong with it.
if you have restored your operating system several times already, and still getting "virus" that's causing blue screen of death, could be your RESTORE CD is F**K up.
ok that's one option, another one is:
1) reformat it AGAIN.
2) don't download anything, don't use bit torrent, dc-2
if u still get bsod and then do this:
buy this:
Model: WD2500BEVSRTL1 | SKU: 9024147it's an internal hard drive for xps laptop (sata)
swipe it out, install ur restore cd of operation on it
if u don't get bsod anymore, that means u're previous hard drive is a bad hard drive.
or just send ur laptop straight to manufacture, don't go through geek squad. lets see what dell says about it.

WildStar and Best Buy's Terrible Customer Support

To Anyone Who Might Read This:
Because I can't seem to get a timely response from anyone through a private message in less than 3 days, because Best Buy phone reps feign ignorance and pass me along from rep to rep like a basketball (last call was for 88 minutes; 5 reps), and because at this point I feel as though my money has been stolen from me, I will resort to posting on your forums with the desperate hope of a reply.
Allow me to frame my comments with the backstory. On May 30, 2014, I purchased a download pre-order of WildStar Online. I paid for the full purchase of the game (59.99). According the Best Buy's online and instore adds, pre-ordering WildStar would give me several bonuses ingame, as well as access to the headstart weekend beginning on May 31. The full game edition would be released on June 3, but of course I had paid in full for the game, so I expected to recieve both the pre-order bonuses as well as the full game client.
According to both my receipt and the online add, I was to recieve the pre-order bonus code by email "shortly" after purchase. I did not. After several hours, I contacted Best Buy by phone, and I was assured that the email address on file was correct and that I should recieve my code soon. The following morning (May 31st), six hours after the headstart bonus I was supposed to recieve had already started, I still did not have any email from Best Buy. At that point, I found this forum, Best Buy Unboxed, and followed the instructions given by the moderators for just this issue. I sent two private messages to BBY which included my customer service pin and the rest of the required information, but by Saturday evening at 8p.m., I still had not recieved a response.
At this point, I called Besty Buy customer service again, as I was missing out on the pre-order bonus that I had paid for, in full, in advance, and had been guaranteed by Best Buy. The first four representatives I spoke to feigned ignorance and passed me along to the next, all with significant hold times. After 84 minutes, I was connected with a so-called online game specialist who told me my pre-order code would be sent to me within 24-48 hours. Perhaps you can see my dilemna here: 48 hours from that point would be approximately 9p.m. on Tuesday, June 2nd, 3 hours before the full release of the game. With registration and the client download, I would effectively miss out on the headstart bonus I WAS GUARANTEED WITH MY PREORDER FROM BEST BUY. And this is exactly what happened.
Once I finally recieved a response from Best Buy Unboxed and an email with my pre-order code, I was able to download and play WildStar for two days. On June 5, the WildStar client prompted me for game time credit, and would no longer allow me to access the game for play. 30 days of playtime comes with all editions of WildStar, so I was initially confused about the prompt, but after a little research I came to find out that Best Buy was supposed to send me two separate codes: A PRE-ORDER BONUS CODE "shortly" after purchase and a "RETAIL CODE" after release on June 3. I HAVE NOT RECIEVE THE RETAIL CODE, SO I CANNOT PLAY THE GAME I PAID BEST BUY IN FULL FOR IN ADVANCE!!!!!!
I sent a new private message about this problem to BBY on this forum yesterday morning (6/6/14), and I have still not recieved a response. Do you guys work on the weekends? I also sent a reply email to Best Buy, using the "reply to" address on the email that contained my pre-order bonus code, but I have still not recieved a response. I cannot think of a logical reason why I can't be given a response within 24 hours from Best Buy, particularly considering I have already paid in full for this product.
I am a long-time, loyal customer of Best Buy, but my confidence in your company has been shaken in recent years. Customer service, within your stores (particularly in Mississippi), is absolutely horrid. You representatives are not in the least bit knowledgeable, and do little more than hound customers for sales--if they aren't too busy huddled in electronics hiding from us. Phone support is equally terrible. I should not have to spend 88 minutes on a phone call and be passed from rep. to rep. to rep. to rep. until someone figurs out how to get an item to me that I have already purchased. It looks like I will now have to add Best Buy's electronic assistance to the list of my terrible customer service experiences, as a 2-3 day response time from you guy is absolutely ridiculous.
Since 2001-2002, I have spent literally tens of thousands of dollars at Best Buy. I have purchased televisions, vcrs, dvd players, blueray players, car stereos, computers, movies, video game consoles, console games, computer games, music, Keurigs, surround sound systems, an Ipad Mini, an ASUS pad.....I could go on and on. Considering my loyalty to your company, considering that the first place I want to go whenever we travel to a city that has a Best Buy is your store, considering all the money I have spent with you guys over the years.....this situation, your inability to get my the darn RETAIL CODE FOR WILDSTAR that I have already paid for, well, it just pisses me off to no end.
I am beyond frustrated. I feel as though Best Buy has stolen my money. Could you, actually would you (because I know you can) send me the merchandise that I have already paid for, and help to restore some of my faith in Best Buy?
Thanks.
TLR----Read the whole thing. You guys (BB reps) owe me that much, at least. It won't take a fraction of 88 minutes, I assure you.

Hello SEpowell,
Purchasing a digital download should be a quick, easy and painless process -- not a trying ordeal like you described -- so your frustration is certainly understandable. I'd be upset too if I found myself waiting an extended period of time for a product key, especially if there was any confusion regarding who might be able to help me find a solution.
I've sent you some information, so please make sure to check your private messages when you have the chance to do so. As always, you can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
For future reference, customers can typically expect a moderator response within 2-3 business days (not including weekends or major holidays). Sending duplicate private messages to multiple moderators will not result in a faster turnaround time. If you are in need of immediate assistance with a digital download, please call 1-888-BEST-BUY (1-888-237-8289) and ask to speak with our Digital Library team.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy shouldn't be allowed steelbooks, as you guys haven't the foggiest idea what you are doing.

I swear everytime I try and go to get a steelbook from Best Buy it makes me hate Best Buy ever so much and never ever ever want to shop there because of how bad you handle this and have no idea what you are doing.
Wanted to preorder Ghost Rider and get the free steelbook but guess what they never even got them in and I checked everyday for a week after being told they were in transit on a Monday and by Wednesday was told they had been deleted by the system. Well one good thing came out of that now I don't even have to bother buying the movie at your store.
Wanted to get the Warner Brothers line of steelbooks that you just came out but guess what just like Ghost Riders none have showed up and everytime I ask I get well 12 our on order for that title and that title and that title.
OH BUT THEY DID SET UP THE DISPLAY THAT SAYS COLLECTIBLE STEELBOOK AND JUST GRABBED AMRAY VERSIONS OFF THE SHELF BECAUSE THEY HAVE NO FRAKING CLUE WHAT THEY ARE DOING, THIS DISPLAY MAKES YOUR STORE LOOK LIKE A BUNCH OF COMPLETE MORONS AND CLUELESS AND THEY WONDER WHY BEST BUY IS CLOSING STORES ITS BECAUSE THEY ARE RAN BY IDIOTS WHO COULD CARE LESS ABOUT THEIR CUSTOMERS.

Aren't those Steelbooks officially out till like June 6th or something? And I worked in retail before. This may sound dumb, but sometimes they still want you to set up displays even before the items are received. You can't be mad cause they follow direction. They might of been told to fill in the space with items to look full. Honestly you're being upset for no good reason. Yeah, it sucks that you aren't seeing the items you want in stores. These are promo items so not every store will get it. Unless it's advertised in the ad, then you should be upset. If no store has any, order them online. From what I've seen, these extras are usually offered online too.sirdizzy wrote:
Really Best Buy can't take any culibility or credit for what goes on in their stores because they outsource it to another company rather they just make themself look like babooms by having something clearly labeled wrong and misleading on their floor.
Why put out a display that is clearly wrong and misleading, why when its pointed out to you by a customer does that same display remain on the floor (I took that picture yesterday not today and I informed an employee yesterday not today but it was still there today).

Considering upgrading through Best Buy instead of AT&T.

So here it is again- the end of my 2 year contract. I have had many versions of the iPhone since they launched in 2007 and instead of upgrading from my iPhone 4 to the lackluster iPhone 4S, I am deciding to shake it up. I am going to go the route of android.
More specifically the Galaxy Note. It was meant to be. It even comes out on my birthday. It's a Phablet. Just like I always wanted.
But I digress.
A friend told me about the awesome promotions going on through bestbuy. The $50 gift card (already signed up for it.) and the free case that comes with the galaxy note if you preorder it.
It is clearly the better deal to go through best buy, but I guess I have a few questions:
1. Can I preorder the phone at the store or do I have to do it online? I would like to be able to use the $50 gift card towards the phone (As it says I can in the fine print) rather than waiting for the gift card to arrive.
2. I am not the account holder (my mother is.) but I am an authorized on the account. Should I have her come with me or do I just need her info?
3. Does best buy typically get the phones in stock on the Release date (In this case the 19th) or later than that?
Thanks for reading.

'manufacturer warranty = from manufactr so is same no matter seller of item. buy item, it comes w manufacturer warranty, whatever it is. period.
protection plans are a best buy (or competitor store) warranty. if you like terms, fine, if not, dont add it to order. stores will still take yr $ -- and you can still buy items at sale prices advertised. salesperson earns lower commission is all.
cell carriers also offer own protection plans, fwiw. your call to add to your plan -- or not.
any or all of above may be considered a ripoff or added value, your call. but are addititonal to sale of item poster is considering.
prices on phones on bestbuy generally are NOT a ripoff, when we purchased ours was handled well, from moving address books etc to new phones to setup email accts, to not messing up the plan we wanted...
also, bestbuy will take the Sprint upgrade discount right off the purchase price, so you walk out the door spending less/ get taxed on a lower price. most other places make you mail in a Sprint rebate form and wait for weeks/months to get a check in the mail.

I tried to apply the Call of Duty: Advanced Warfare Promotion today at Best Buy...

Well today I had another unfortunate experience at Best Buy. I tried to use the below deal that begins today:
Trade in Call of Duty: Ghosts for Xbox One or PS4 and receive $20 trade-in value. Trade in Call of Duty: Ghosts for Xbox 360 or PS3 and receive $10 trade-in value. Trade in Call of Duty: Black Ops II for Xbox 360 or PS3 and receive $15 trade-in value. Trade in Call of Duty: Black Ops for Xbox 360 or PS3 and receive $10 trade-in value. Plus, get a $10 off coupon to use toward Call of Duty: Advanced Warfare.
Offer valid in store only. Trade in values shown include any bonuses. Trade in values valid 10/19/14–11/2/14. Coupon valid in stores only through 11/8/14. Not available in all locations. Payment is by Best Buy gift card. You will be required to agree to Best Buy's trade-in Terms & Conditions. Participating stores may have additional requirements. Best Buy reserves the right to refuse any trade-in or limit quantities for any reason. Tax is calculated from the regular retail price prior to gift card value being applied to the bill. Not compatible with any other offer. Limit 1 coupon per transaction. See a Customer Specialist or for details.
1) I went over to the gaming kiosk to trade in my games. The employee told me I have to do this at the customer service desk. I've never had to do this at any Best Buy. I always trade in games at the kiosk since USUALLY I'll get someone knowledgable with video games and the current promotions.
2) I go to the customer service desk and told the girl I want to trade in CoD: Ghosts and Black Ops II. I also want to use the $10 coupon promotion and apply it to a CoD: AW preorder.
3) The girl tells me that I have to do this online. The coupon fine print obviously states it is in-store only. I try explaining this is an in-store promotion.
4) She told me I must be talking about the $10 rewards certificate for preordering. NO. Look in the ad, they are two different promotions.
5) Then, she told me that I cannot preorder this game in-store. "We must have run out of copies." I've never heard of a standard edition Call of Duty game run out of preorders before. Especially on a new system (PS4) where they need their userbase to be huge.
6) At this point I was fed up. I asked if there was someone in the video gaming department that had more experience with the promotions and trading in games. The girl told me that they do not have any video game specialists at the store.
I seriously cannot believe a Best Buy store can be this clueless. How can someone run a business like this? Sadly this is not the first time I've ran into problems with Best Buy.
Has anyone had any luck using this promotion? WHAT AM I DOING WRONG???

Hello WeaKeN,
It shouldn't be so difficult to pre-order an upcoming game, so I can imagine why you'd be frustrated! It sounds like the rep you spoke with might not have been familiar with either the game trade-in or pre-order process, although walk-through guides and training documents should have been readily available at the time of your visit.
To take advantage of our current Call of Duty: Advanced Warfare trade-in promotion, customers simply need to trade in a copy of either Call of Duty: Ghosts or Call of Duty: Black Ops II and reserve a copy of Call of Duty: Advanced Warfare at their local store. Both the trade-in gift card and coupon can then be applied at the time of pickup, with the $10 pre-order bonus certificate being awarded 15-20 days after pickup. Since the Atlas and Atlas Pro edition are online-only items, they are not eligible for this offer.
Were you able to reserve your copy of the game? Are you still in need of assistance?
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

As of last night, i have a 16G iphone4......from Best Buy

So my tale of woe is me is short and sweet.
-Preordered iphone 4 from Best Buy in huntington station NY on the first day. Launch day came, the store was shorted, i didnt make the cut. Out of 12 people, i was now number 3 on the next shipment.
-Like most of you, i hadnt been told when, or if the next shipment was even coming
-Compounding the problem, was that i'm leaving tomorrow for a 2 week vacation, and if the phone came and i couldnt be there to claim it, i'd get bumped down the list, and most likely wait until august
-Huntington Station store was absolutely no help, very rude, told me no way i'd be able to return my gift card, etc etc
WELL
Last night i called again to complain, and got a hold of someone who was surprisingly helpful. Informed me that hes not sure why, but he caught wind that the Riverhead store has a bunch in stock for walk ins, and they didnt take preorders.
I called riverhead at 7pm, and they said they had a bunch, but theres some people on line. Gave her my number and name, told her i was getting in my car, i'll be there in an hour (its 45 miles away and rush hour), and to call me if they run out so i dont waste my time.
Show up at 8:25, wait behind one person, walk out of there 10 minutes later with a beautiful new iphone 4 I'm canceling my presale today from huntington and thanking the guy who gave me the tip. Apparently Riverhead got 60+ on their first shipment, but Huntington Station (who took preorders mind you) got no more than 20. Does this make any sense? Absolutely not. But now i have my iphone, its definately amazing and worth the wait, and i dont have to deal with this bull anymore
Keep plugging away everyone! Just keep calling different stores!

Completely agree. If i wasnt able to get the phone, i'd obviuosly be more peeved about the situation, but i have it so its rolling off my back at this point.
But you're totally right, and its completely poor inventory management on BB and Apple's part.
A preorder is a guarantee of product when inventory allows. To have one store 45 miles away have 60 while the other store barely had enough to fill 10 people on the preorder, is just poor poor business practice.

Preordering iPad online at Best Buy?

How can i preorder the iPad at best buy's online store? i typed "iPad" into best buy's search box, but am redirected to Apple's brand page with the iPad nowhere to be seen.

They are only available in store currently. Apple was the pre-order source until launch.
Adam
Best Buy Community - Retail, Americas
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Never preordering or buying any game from Best Buy again.

I went to preorder Destiny Limited Edition for PS4 and had to go through several managers a couple months ago to get it preorder for they couldn't find it in their system. After a few hours they finally found it and preordered it for me. Tonight I went into Bestbuy to find out that the person who preordered my game for me put it for the wrong console.. the PS3. Now that I've wasted an hour waiting in line. I will never get the LIMITED edition that I wanted to preorder.
I've read that this has happened to other customers before and I should have trusted them. Best buy you have lost a customer who has been buying electronics from you for years.

Hello vd4246,
While I definitely thank you for pre-ordering Destiny at Best Buy, I sincerely regret hearing that it’s resulted in such frustration for you! Securing a copy of the Limited Edition of Destiny was pretty difficult since they were exactly that, limited. It makes complete sense that you’d be frustrated if you were under the impression that you’d be receiving the limited edition on one system, only to find out that you had pre-ordered the game for a different console and I’m very sorry if this is what occurred.
I’ve located your pre-order receipt using your email address on file for the forums and I’ve reviewed the details. When pre-ordering games in-store at a Best Buy location, a deposit is needed for the pre-order to be considered valid, which is present on your receipt. After the deposit is provided, the pre-order receipt will print, which will fully display the item(s) that you pre-ordered. While I understand that these transactions are usually completed by one of our associates, I would definitely suggest reviewing the receipt to ensure you receive the proper item(s).
I can understand how your frustrations would make you reluctant to shop at Best Buy in the future. However, I do hope you reconsider! Thanks for sharing your feedback with us here on the forums and please don’t hesitate to let us know if you have any further questions or concerns.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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