IPhone 4 Preorder / Best Buy

I was number 9 at Best Buy on Pre Order Tuesday. They were allotted 20 preorders for launch day. Picture me with a grin on my face. Only to find out today that they most likely will not get their shipment on launch day. See grin disappear.
Can't find an HTC Evo anywhere to even try it to see if I might be tempted to switch. Such suffering. It's a wonder I'm not an alcoholic.

Looks like Best Buy is now where I have to go. I hope they get them on the 24th. I reserved 2 with them because we all know how Apple site was on the 15th. Of course Best Buy didn't run any information or anything and won't until you pick up the phone but I was 2nd in line. I'm glad I kept the reservation because Apple cancelled my order and they don't know why as everything seemed ok with payment and my eligibility. So here's hoping Best Buy gets them. They are supposed to give me a call next week sometime to make an appointment to get my phones. **Fingers crossed**

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Preorder Best Buy

If I preorder the iPhone 6 through Best Buy, do I still qualify for the $200 trade in? I have an iPhone 4 currently.

In our town we have two retailers which are literally blocks mile from each other; Verizon Wireless 76 Dodge St., 01915 and Verizon Wireless at 136 Dodge St., 01915. I'm sifting through the VWZ website to better understand the promotion and to better understand given the information shared at "Verizon Wireless 136 Dodge St....".
I've been a customer of VWZ for years and have opted not to go to 76 Dodge St. given the years of poor customer service experience at that particular location and return to 136 Dodge St given their great customer service. Now I read your posting as I comb through the readings to learn more about the promotion to help better understand who, what and under what circumstances you are eligible to receive the promotional upgrade.
I only went to the store today given the VWZ website did not allow me to change my plan to from nationwide to single place and pre-order the phone. My frustration mounted when I went to the store I was at today stated VWZ "misinformed the public..." and the $200 upgrade really should really have read, "...receive up to a $200 refund..." -- that is, I would only receive the cost of the appraised value of the iPhone 4S which is only know after I submit the item to VWZ. Here I read this post which you indicate it's only available at "Verizon Wireless" which leaves be baffled - does this include authorized retailers who print receipts stating "Verizon Wireless, 136 Dode St... or what? The only reason why I remained with VMZ (it wasn't for the customer service), was the promotional offer and the new single plan being offered. If this is not the case, I like to void this order (which I won't be surprised I'll be charged) and start shopping around at other carriers. I admit this promotional offering is very clear with no clear indication on who, what and under what circumstance you are eligible and the cost you will encounter.

Best Buy Buy Back Program!

If you get ur iPhone at best buy u can buy ur iPhone and get the free buy back program then get 50% of the RETAIL value of ur iPhone if u turn it in in 0-6 months and use that to buy the iPhone 5 in June. U may have to pay full retail if u want it but HELL if u bought it to begin with at the discounted rate (ie $199 or $299) you'll get more than u originally paid for! And it's FREE until like the 26th or something!

This is what I got from the program that you can return a phone and half back of the retail price in a certian period of time and use that to go towards a new phone; which I hope that it is true cuz I plan on getting the Iphone that way even though I do like the Droid Incredible I have wanted a iphone for a long time. So if this is not the way it is please someone leet me know me before Friday.

Question about preorder at best buy

I preordered a 32GB Black Iphone 4 on Tuesday, June 15th. The store clerk told me I was preorder #15.
Now, do I have to wait in line at 3 a.m in order to secure my phone on 6/24? Or can I go into best buy anytime throughout the day and be guaranteed my 32gb because they are holding it for me?(I plan on going early anyway, like 7am, but I'd rather not have to get there at 3am and wait in line.)

Supposedly, Best Buy is going to call you on the 22nd or 23rd for an appointment to come pick it up. If they have enough phones then don't worry. Just look out for their call. Give them a call if they don't call you by the 23rd. It could mean then don't have enough, if any to fulfill your pre-order. But if you get a call, you're good as gold.

Best Buy did not honor my preorder for Smash Bros Bundle.

I would like to place a simple complaint. A little more than a month ago, I placed an in-store preorder for the Super Smash Bros. for the Wii U Bundle, which included (1) Super Smash Bros. for the Wii U game, (1) GameCube Adapter for the Wii U, and (1) GameCube Controller.
I asked MULTIPLE times if the bundle will be available on release day, which was 11/21/2014. I asked store clerks AND customer service representatives and EVERYONE I asked said it will be available. I could have ordered from GameStop or Amazon but I decided to order from Best Buy because I trusted this store.
However, on 11/21, I went into the store and asked for my preorder. I paid the FULL $100+tax amount during the preorder. The customer representatives said they didn't have any and a manager came and told me that they will look for the inventory, and I should be able to get one. No problem, I thought, because I saw TWO bundles on the shelves right in front of me for online preorders.
I wait right there for FORTY FIVE (45) minutes. A complete waste of time and I was getting impatient but I was still as nice as I could be. They come back and tell me that they're sold out. WHAT? How can they be sold out if I see TWO bundles right in front of my eyes? I ask them if I can just have one of those two bundles. They said no, they're for online preorders. This is what I don't get. I literally paid the exact same amount. I waited in the store for 45 minutes just to be told that I am not allowed to take one of the bundles on the shelves. Why do online orders have a complete reservation? Why can't I, someone who ordered in-store AND paid the ENTIRE amount, get a reservation like that? I paid the same amount, went through the same process, and I even waited an extra 45 minutes, and they tell me I can't have it. If I ran a store, I would rather give the product to someone who is ALREADY agitated and someone who ALREADY waited 45 minutes. I would be MUCH less upset if there were no bundles at all in the store, and I was able to leave after 1 minute. It is MUCH less upsetting to see that bundles are sold out, rather than staring at TWO BUNDLES RIGHT IN FRONT OF MY EYES and NOT being able to have any.
Well, how do I proceed? They tell me they can refund my entire order, and give me a $10 discount on the game alone for my troubles. I thought, well, that's the same discount as the bundle itself, so it shouldn't be a problem. Right? That's what I thought too. I bought the game and walked out of the store, still annoyed but satisfied that I can just go back, play the game, and buy the adapter and controller later. In fact, why don't I just buy it right now? Best Buy ran out of GameCube Adapters before I even left the store. So I had to go somewhere else for it.
To my dismay, I could not find the adapter anywhere. Not online, not in GameStop, not in Best Buy, nowhere. And not having the adapter has SERIOUSLY crippled my enjoyment for this game because I was COUNTING on having an adapter. I PAID for an adapter. I WANT my adapter. But I don't have one. And they are sold out everywhere. Sources say that adapters will not be available for at least a few months. MONTHS. I have to wait MONTHS for something that I ALREADY PAID FOR and something that I WAS PROMISED TO GET on 11/21/2014, NOT 2015.
SO, I would like to just place this complaint here. If I preorder something, I COMPLETELY expect to get it the day of release. I do not care about a $10 discount. I can give that $10 back if you want. I care about having a gamecube adapter that does not cost $100 online. So, Best Buy, where is my gamecube adapter?

Hello aoiara,
Thank you for reaching out to Best Buy regarding you Super Smash Bros Bundle. As I was looking into your purchase I found that Brian assisted you with your concerns through a Facebook conversation. I am happy to hear we were able to address your concerns.
Please visit our forums again any time with questions or concerns.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Smash Preorder Bad Experience

I sent the following email to Best Buy regarding my bad experience when I went to pickup my Super Smash preorder. After hours of being on hold and being transferred to countless different people, the final explanation I was given is that Best Buy can at any time cancel a pre-order, so I had no recourse. Here is the original email I sent:
"I was writing to make bestbuy aware of a very unfortunate situation that I encountered tonight at my local best buy (Las Vegas, NV, Summerlin location). I preordered the $99.99 bundle of Smash Brothers Wii U in store, putting $5 down to reserve a copy. I have my best friend in town tonight to play Smash this weekend, so I was really excited to get off work and go grab my copy. Unfortunately, once I got to best buy, they told me that they sold my copy to someone else accidentally and that they didn't know if they would ever get another shipment. They offered me no recourse except to wait and see if another shipment came in. After driving around for a couple hours I finally found a place that still had a bundle and purchased it. It was a horrible experience and makes me regret becoming part of Best Buys gamer club. I would have gotten 20% off at Best Buy with my Gamers Club Unlocked Membership, but I had to get it at Fry's instead and paid full price. I tried to find it at another Best Buy but all of the ones in Vegas were sold out.
I would appreciate if Best Buy would, at a minimum, refund 1.) the $5 preorder I put down on the game and; 2.) the $20 discount that I missed out on with my Gamers Club membership because I had to go purchase it at Fry's. I have usually had good experiences with best buy, but this one has really soured me on buying my games at Best Buy and would hope that you guys would make sure something like this doesn't happen in the future. Preordering games is to ensure that you get a copy when it comes out, it is not a source for free money for Best Buy. I can provide any documentation you need and I look forward to hearing from you."
After talking to many different associates for countless hours I am done trying to get anything for this nonsense. The last person I talked to told me to put down the full money instead of $5 next time and this might not happen. Best Buy has lost a loyal customer because of their policy.

Hi Vote4link,
As a Super Smash Bros fan myself, it’s truly disheartening to read of your pre-order experience. Having a friend in town to play over the weekend, only to find out that your copy isn’t available at our store, is understandably frustrating and I’m very sorry if that is what happened here. While it sounds like you found another option to acquire the game, I regret hearing that it wasn’t at Best Buy!
Like zztoluca said, if you pre-ordered and your copy arrived at the store, it should have been held for you. If this didn’t occur, it was a store error and this is the last thing we want for our gamers, especially those who are members of Gamers Club Unlocked. With that, your $5 deposit will automatically be refunded to you if you don’t fulfill your pre-order within eight days if it was created on BestBuy.com, five days if created in-store.
I’d like to ensure your feedback is seen by leadership at the store, so if willing, please send me a private message and include either your BestBuy.com order number, or the Customer Service PIN located on the bottom of your in-store pre-order receipt. You can send me a private message by clicking the link in my signature.
Thanks for sharing your concerns with us and despite the circumstances, I hope you’ve been enjoying Super Smash Bros.
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

It's 6-2 ordered iphone 5-24, I WORK during day, & Best Buy won't allow me to pick up at UPS?

This is CRAZY. I ordered a phone on May 24, to give as a gift on June 4; today is June 2.
The phone was shipped and the First Delivery Attempt was made last Thursday...I saw the form and figured like the OTHER carrier I could sign and leave the form and my phone would be left for me on Friday - WRONG.
On Friday, I received attempt #2 of the delivery - with a note that after the 3rd attempt the phone would go back to Best Buy.
So, on Friday night, I called UPS to setup a pick-up - this way I'd pick it up after work on Friday....NO GO because BEST BUY does NOT allow the option of allowing its shipping customers to PICK UP THE PACKAGE AT THE UPS OFFICE.
Supposedly if I signed up for the UPS My Choice Program, I could use the "will call" option and pick up the phone..so i created a UPS My Choice account....only to see that i do NOT have the Ship to another address option OR the Pick up at UPS option. I can only wait until the package is rejected by me a 3rd time - because I work during the day - and then it will be sent BACK to BEST BUY. That helps a lot in having a phone here to give as a gift on June 4 - the day after tomorrow.
UPS told me tonight that only Best Buy has the ability to lift the "no pick-up at UPS" stipulation, so I should call them. After being told I'd be helped twice (and only being transferred into the waiting cue - for a total of 30 minutes), I finally got a girl who told me I just needed to go to the web site and sign up for UPS Mychoice (but THIS time, sign up for MyChoice on the BEST BUY website). Then, I'd just click on will call and schedule the package to be picked up by me "anytime" i choose. Sounds great, huh? If only that option really existed, what a wonderful world it would be.
BEST BUY, why don't you tell your customers they MUST BE HOME or have a neighbor who is home during the day or their package will ultimately be UNTOUCHABLE until it is shipped back to Best Buy, only to be of absolutely no use to the purchaser. Doesn't MOST of the world work and expect they can either sign a Signature Form and delay the delivery one day if they choose this approach OR pick it up at UPS AFTER WORK?
I asked tonight if the Best Buy rep could just tell UPS to send the pacakge back to the Best Buy and then transfer my order to a Store Pick-up so I could stop by the Best Buy Store tomorrow and get the iphone. She said she'd gladly do a store order but I'd have to pay for the store pick-up and then my money would be refunded after they recieve my package back.
And the very best part of all of this? Verizon has had my info and been charging me since May 24 - when I ordered this. So Best Buy gods..if you're reading this...I need an iPhone 5S - preferably the one I paid for on May 24 - and i need it by WEDNESDAY, June 4....and I"m willing to DRIVE my car to pick it up....just tell me where to go and I will....
Tonight, UPS told me to call

Dear mkunz,
I can understand your frustration. I have elected for the option to pick up an item from a UPS location when missed upon delivery before; it is definitely a convenient option when working around a work schedule. I apologize that this option wasn’t available to you for your phone purchase.
We do understand that people have to work and this is why we allow three opportunities for you to receive the product. I see that AWBrown has submitted an idea to ideaX page asking us to look into reevaluating this process. Using your email address you have supplied here on the forums, I was able to look up your order. Based on the tracking information, it appears that you successfully received the phone on 06/03/2014.
If this is not the case, please let me know!
Thanks for reaching out,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

HT201269 Best Buy started the setup assistant on my new iPhone 5 and now I can't make it sync with iTunes. How can I reset and start over?

I bought an iPhone 5 at Best Buy, and they started the setup assistant process. Now I can't go back and start over so I can sync my phone to my iTunes account. I have an old iPhone 3GS and didn't use the iCloud. I backed up to my computer. And now I can't reset my iPhone 5 to sync to my iTunes.
Help.

I purchased a iPhone 5, and after completing a backup of my old iPhone 3GS, I in error selected Set Up as a New iPhone in the Setup Assistant.
I connected to iTunes and did a Restore iPhone, which set the iPhone5 back to factory defaults, and I was able to restart the Setup Assistant, and following the apple support instructions, restored from my 3GS backup and synced with my iTunes account. The Restore kept my phone number intact.
I was worried that I would lose the setup of my phone number that was done in the store, but everything worked perfectly.

I dropped my iPhone 4s and the back cracked and it now will not turn on. I was wondering if anyone could give me an estimated price to fix it. Thanks. And I do have insurance on it with best buy. I'm with Verizon so I don't know what way would be cheaper

I dropped my iPhone 4s and the back cracked and it now will not turn on. I was wondering if anyone could give me an estimated price to fix it. And I do have insurance on it with best buy. I'm on Verizon's phone plan so I don't know if it would be cheaper to have it fixed with Best Buy or Verizon. I cracked my iPod a little bit ago and got a refurbished one for free with the insurance on it but I don't now if it would be different because it is a phone. I don't know really anything about this stuff so any information that could possibly help me is greatly appreciated. Thanks.

That's only for the iPhone 5. On the 4 and 4S, they can repair the back glass in store for $30. They will not replace the display on a 4 or 4S. They must replace the entire phone. Replacing the display on them requires disassembling the entire phone, which they will not do in store.

I PURCHASED A IPHONE 4 IN SAN FRANCISCO FROM BEST BUY FOR USD 650 WITHOUT CONTRACT. I WANT TO UNLOCK THE PHONE TO USE IN INDIA AS IT IS LOCKED AT THE MOMENT

i purchased a iphone 4 in san francisco from a best buy for 649.99 usd without contract. the phone is however locked and i want it to be unlocked by apple officially. please help

Apple does not unlock iPhones, only the carrier that it is locked to can do that. Contact them. If you were sold a phone that was supposed to be unlocked when you purchased it (which is what it sounds like) you should contact Best Buy.
Best of luck.

Will Best Buy (125) Have any iPhone 4s in stock Monday or Tuesday?

I need to know so I know whether I'll be waiting outside of At&T that morning or driving to Best Buy. Any info would be greatly appreciated.

nameivom wrote:
Remember it is Apple's call how many they ship. Apple priority #1 is Apple stores. Priority #2 is AT&T. Everyone else gets left with what is available. You can't fault BB for this. They get what Apple gives them and that is the end of it. It looks bad due to the manufacturing bottleneck but hey, it happened.
I am also of the mind that if Apple can send tracking information on an individual pre order basis, why they can't do the same with retail shipments is beyond me but again I don't work there and have no idea about the logistics. I do think that BB policy on not giving out information even when they have it is kind of a slap in the face to customers but again I don't know their policies and why they are in place to begin with.
I can't imagine that Apple does not know exactly where each iPhone that hasn't been sold to a customer is along their supply/distribution chain. When I ordered my car a couple of years ago I was able to track its production progress at the factory and then look up where the cargo ship it was coming in on was located as it crossed the Atlantic. It's hard to believe that Apple does not have this information and is not sharing it with Best Buy or other third-party retailers.

HT4528 I bought an iphone 5 in Sept from Best Buy, it lost power after just a few hours, took it back and even the new one only lasts a few hours, so I must always have it turned off, until I use it. help!

I bought an iphone 5 in Sept at Best Buy, after a few hours it lost power, so I returned it. Even the new one lost power after a few hours if left on. I do not have bluetooth on. I must always have it shut off now until I go to use it. Any suggestions? Is this normal?

Perhaps these suggestions will help:
http://www.apple.com/batteries/iphone.html
also
http://theweek.com/article/index/250098/ios-7-battery-life-6-simple-ways-to-keep -your-iphone-powered-up
http://www.tuaw.com/2013/09/18/how-to-stop-ios-7-from-destroying-your-iphones-ba ttery-life/
One final unconfirmed possibility:
http://ipadnerds.com/fix-battery-drain-issue-ios-7/
Regards.

Unlocked iphone 4s in best buy?

Is it possible to buy an unlocked iphone 4s from a different store like Best buy?

Not at this time, and the brick and mortar Apple Store also does not have them.

I purchase iPhone 3GS and 4 and 4s from eBay and Amazone sometime from best buy all of that is ok but now befor 3 or 5 week I purchase one white iPhone 4s is locked and I can't active it i don't know why serial number c39****td0 Imei. 012936000039082

I purchase iPhone 3GS and 4 and 4s from eBay and Amazone sometime from best buy all of that is ok but now befor 3 or 5 week I purchase one white iPhone 4s is locked and I can't active it i don't know why serial number c39*****dtd0
<Personal Information Edited by Host>

Only the Apple Store sells unlocked iphones in the U.S

Benefit from buying iPhone 4 at Best Buy

FYI. I thought this was worth sharing...
I purchased two iPhone 4 handsets from Best Buy--one for me, one for management (wife).
When buying the handsets, I signed up for the Rewards Zone program they offer. It works by every dollar you spend earns you a point--at some level of points, you receive a gift certificate.
Apparently, BB gives you Rewards Zone credit for the FULL unsubsidized cost of the phone (plus tax), and not just what I paid per phone ($700 vs. $299 subsidized cost for each 32GB iPhone 4)
Anyway, to make a long story short, I received a $25 gift certificate in my e-mail from BB for buying the phones at Best Buy.
Not trying to dissuade anyone from buying their phones at the Apple Store or anywhere else, just thought it was worth sharing since it was a free $25 rewards gift certificate just for buying our phones there.

You can buy a iPhone 4 at any Authorized Retailer (Best Buy, ATT, RS, WM, Apple, etc). However you can not buy a unlocked iphone in the US. All iPhones sold in the US are carrier locked to AT&T and neither Apple or AT&T will unlock the device. If you buy a locked iphone and want it unlocked you will have to do it on your own. Just some thigns to remember 1. It technically voids your warranty. So if you cant restore it to factory firmware before you send it to Apple or take it to them and they find out its Jailbroken warranty is over. and number 2. There is currently no unlock for iphones shipping with 4.1 and the new baseband. So you are taking a chance to that the device will not have 4.1 on it already. You also need to be careful about eBay. Not every device listed is actually a Apple unlocked device. Its merely a Jailbroken one with the unlock applied. Just a warning to you.

IPhone 4 Preorder / Best Buy

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