Presentation for RoboHelp Server
Has anyone wrote a report on the features of RoboHelp
(server, especially) and what they loved about it?
For example, I know server generates reports...anything out
there that goes into detail on what those reports
actually are?
Whats happening is before my company purchases RoboHelp
Server, they need a presentation from me on its features, what it
can do and its advantages...not why x number of companies
love the product.
So if theres anything out there anyone can point me to that
goes into greater detail on what RoboHelp (or server) can do,
I'd sure appreciate it.
Hope that makes sense :)
Thanks
Doug
Hi Doug
Fellow Adobe Community Expert and Certified RoboHelp
Instructor John Daigle has an article in the Developer Center that
may help.
Click
here to read John's article.
There are other articles there you may also be interested in
as well.
Cheers... Rick
Similar Messages
-
Documentation for RoboHelp Server 8
The site is behind a version. Is it the same as 7? I know there is one accompanying the exe installation, but I do not have access to a server yet. I am trying to write a business case and to show a proof of concept in a sandbox environment.
Thank you.
JCHi. jCoria.
I just looked at the main product page you are referring to. There is a separate heading titled, "Did you know?" This section is meant to introduce other products including Adobe's Technical Communication Suite of which RoboHelp Server 8 is not a part. I agree that the inclusion of Adobe AIR on that page is confusing, though I would not say misleading, if you follow the links provided. From that same page it is mentioned that RH Server 8 supports both WebHelp Pro and FlashHelp Pro as output. It does not support the browser-based AIR Help at this time as I understand it.
I am not an Adobe employee but I can say that as an instructor/consultant I have taught three RoboHelp classes in the past four weeks for major firms where we also installed Adobe RoboHelp Server 8. Two of those clients had previously used the old RoboEngine (the old eHelp/Macromedia version of the server.) The installations went smoothly and the IT people were very happy to see that the new RH Server 8 does not require the IIS server and .NET Framework as in the past (though it is supported if that is desired). I don't use Madcap's Feedback Server, but my understanding is that it does require IIS.
The new Java-based RoboHelp Server 8 uses the free and open-source Apache Tomcat Server with Apache's powerful Lucene Search engine. I found it to be very easy to install and configure. This is the first iteration of the Java-based application and at first I found the documentation to be limited. This is because there are many network architectures and platform technologies that are used around the world. The initial documentation did not cover all combinations. However, there have been many improvements since the initial release. I also found Adobe engineers were most helpful in answering my questions where I hit a gap in the documentation. For example, there has been valuable information on this forum offered by Adobe engineer Tulika Garg along with our peers on this forum including the excellent blog offered by Colum McAndrew.
Another major benefit of this new version is enormous flexibility in restricting access to content. So the author can set up what are called "Areas" which can either be unprotected as normal or set up as protected which requires authentication. It's like having separate websites on the same server without having to buy licenses for each.
Regarding your comment about coming from a Flare environment, I would mention that I have a Flare-to-RoboHelp project converter which you may find useful. It is free and available on my website.
Thanks
John
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
http://www.showmethedemo.com -
Hi,
I'm sure it's user error, but ... I'm evaluating Adobe
Technical Communications Sutie (which I've never used before)
because we'd like to publish help files out to a web site with an
existing app running in a .Net environment. I've searched
everywhere, but can't find the documentation that tells me:
1. do or don't I need RoboHelp Server ( I think so, but I'd
like to see why in writing)
2. the actual process to publish out to the web
Can anybody help direct me to where this documentation might
be?
Thanks,
zjillianHey, zjillian and welcome to the forums!
In the case you outline, I don't believe you would need the
RoboHelp Server *necessarily*. It's optional and depends on whether
you would like to use the features provided by the server. You can
read this article that explains more about the server.
http://www.adobe.com/devnet/robohelp/articles/rhserver.html
If you don't need these features, then publishing as plain
"WebHelp" to support a .NET app would be fine. Either method can
use the .NET API (also optional) which is included for free with
RoboHelp along this path on your computer.
C:\Program Files\Adobe\RoboHelp 7.0\CSH API\RoboHelp.NET
The actual process to publish depends on your particular
destination and method. For example, sending them via FTP to a web
server directly, or placing them on a LAN Share drive where the web
administrator can pick them up and place on the web server.
Check out these two online help topics for more details. To
access them, paste these two topics in the online help search box.
WebHelp Publish dialog box
New Destination dialog box
Thanx
john -
Advanced Database Setup for RoboHelp Server 8
By default RoboHelp Server 8 gets installed with MS Access as
the database which is suitable for internal use or in a development
environment.
But for production environment, users should use Microsoft
SQL Server/Oracle/SQL Server Express.
Steps to configure oracle/sql server as database –
1) Launch the Config Manager and select File > Open
Context and select the context for which you want to configure the
database.
2) Select radio button "Oracle 9i or higher/Microsoft SQL
Server/SQL Server Express Edition".
3) Create a system DSN using ODBC administrator. To do so,
click on the “ODBC Admin” button. This will launch the
“ODBC Data Source Administrator”. Click on the
“System DSN” tab and then click on “Add”
button and select the driver type depending on the kind of database
your are using. Then give the Database server details and the user
name and password to connect to the database. Press OK.
4) Now select this newly created DSN from the “Select
DSN” drop down.
5) In the username, password fields, specify the username and
password used to create the DSN.
6) Click “Save”.
7) You can verify if RoboHelp Server has all the information
to connect to the database by clicking “Test
Connection”. If connection details are OK, it should show a
dialog box saying “Successfully connected to database”.
8) Close Config Manager using File>Exit.
Tulika.
RoboHelp Server Team.
Adobe Systems.Tulika,
We have been dealing with an issue with Roboserver not searching content. We have gone months trying to fix it and weeks with Adobe tech support. It is critical we get this running. Comments from other threads give me hope you can help. The project works. At one time the server did as well. The files we sent in to Adobe worked fine on their server. We built a new server yesterday, installed the software per instructions, and used new machines to publish the data. Still the Advanced search does not work.
Anything you could do would be appreciated.
Charles -
RoboHelp Server 8/Active Directory
Hi again,
After moving my install of RoboHelp Server from our Windows Server 2008 R2 server to an older Windows Server 2003 Web Edition box, I was able to get RoboHelp Server talking to SQL Server 2008 through ODBC. Now on to the next problem. I've been trying to configure LDAP authentication against Active Directory, which I can see from a post from NSC_Gillis last August, it looks like there's a problem here.
My setup now consists of:
RoboHelp Server 8 installed on Windows Server 2003 Web Edition with Tomcat 6.0.26 and JRE 1.6.20.
The relevant config section from my <context_name>_server.properties file:
#To use LDAP authentication , uncomment the following...
authtype = ldap
ldapURL = ldap://<subdomain>.<domain>.com:389
usersearchbase = DC=<subdomain>,DC=<domain>,DC=com
rolesearchbase = DC=<subdomain>,DC=<domain>,DC=com
useridkey = uid
rolename = cn
rolesearch = member
DefAdminUid = <UidOfAdmin>
DefAdminPwd =
This yields one of ththe following two results when attempting to subsequently log in to the Web Administrator interface:
Error in LDAP authentication.
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 52e, v1db0
Error in LDAP authentication.
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903AA, comment: AcceptSecurityContext error, data 325, v1772
Both of these errors indicate that when RoboHelp Server is attempting ldap_bind(), that it is doing so with bad credentials. When it comes to Active Directory, these credentials have to be in the form of a valid User Principal Name (UPN) and a password, which given the configuration data above, we're never able to provide one. And since I've been able to configure Tomcat itself to use a JNDI Realm for authentication successfully against the same said Active Directory, I have to assume RoboHelp Server is attempting to do an anonoymous ldap_bind() which just won't work with Active Directory.
If someone can provide some guidance at this point, I'd be grateful.
I admit, for a product that is released only for use on the Windows platform, to include LDAP functionality, but then break it so it won't work with Active Directory, or at least to provide little to no guidance/documentation on how to get it to work, seems patience testing at the least.
If we cannot get this resolved, we will be forced to review our future use of the RoboHelp/RoboHelp Server products as a whole.
Thanks,
ScottHi Scott,
RoboHelp Server doesn't do an anoymouse LDAP bind. It uses the ldap user id and password provided in the properties file. Please note that for RoboHelp Server configured with LDAP, "DefAdminUid" property in robohelp_server.properties should be set to a valid LDAP user principal and "DefAdminPwd" property should be set to LDAP password of that user principal.
Regards
Tulika. -
Robohelp Server 7.0 vs Robohelp Desktop version
hi there,
We have to write help files for our various products.
What are the major difference in server and desktop version.
Precisely, i am looking for anwers of :
1. can we create independent (does not look for robohelp
server to get data) executable files (.exe, .htm) so that we can
link it to our application software.
2. if we buy RoboHelp Desktop, then what are we MISSING...if
we buy robohelp server
thanks for your expert knowledge sharing in advance.
regards,
Rohit Kumar
Decision Support Specialist.
Toronto Rehab Institute
Toronto
[email protected]Hi Rohit.
RoboHelp 7 client (or desktop) is the tool used to produce
the help documentation output files. It allows numerous output
types to be generated, one of which is Webhelp Pro. Webhelp is
designed to be located on a server, website or intranet. Webhelp
Pro is a version of Webhelp designed specifically for the RoboHelp
7 Server product.
RoboHelp 7 Server takes Webhelp Pro output and publishes it
to a server. It's main advantages are that it allows you to produce
reports of the usage of the help to identify its usefulness. It
also allows you to include standalone files and make them
searchable to the user. This includes PDFs, HTM and MS Office files
but not .EXE files. To be honest I can't see what could usefully be
included in a .EXE file that would be useful to a user of the help.
So in summary, you need a copy of RoboHep 7 to produce your
help output (Webhelp Pro) and a copy of RoboHep 7 Server to publish
the help to the Server and get the usage/search capabilities. If
you don't want these capabilities you can do without RoboHelp 7
Server and still publish Webhelp output to a server.
BTW I'd remove your email address from your post if I was
you. If you don't you'll be offered all sorts of additional
(non-RH) advice involving parts of your anatomy, world peace and
financial well being. -
hi there,
We have to write help files for our various products.
What are the major difference in server and desktop version.
Precisely, i am looking for anwers of :
1. can we create independent (does not look for robohelp
server to get data) executable files (.exe, .htm) so that we can
link it to our application software.
2. if we buy RoboHelp Desktop, then what are we MISSING...if
we buy robohelp server
thanks for your expert knowledge sharing in advance.
regards,
Rohit Kumar
Decision Support Specialist.
Toronto Rehab Institute
Toronto
[email protected]While many of the RoboHelp Server administrative tasks can be performed from the browser-based Web Admin app, certain basic configuration tasks require Configuration Manager. That app is strictly accessed from the server itself. Most folks set up a Windows Remote Desktop Connection to the server desktop and use it that way. Of course this requires getting permissions and access to the server from your desktop.
Is this what you mean?
John Daigle
Adobe Certified RoboHelp and Captivate Consultant
Evergreen, Colorado
www.showmethedemo.com -
Cannot publish to Robohelp Server 8
Hello All,
Well let me start by stating that I am a systems administrator but I have had no experience setting up Apache, Tomcat or Robohelp Server.
This bomb has been dropped in my lap cause I am typically the goto guy. The company has an intranet site with a help section that was created and currently resides on a windows 2000 server with RSC 2.3, and RoboEngine 4.1. I have been tasked with setting up new server which will be windows 2003 server 32 bit OS.
Ok. I have followed all the Robohelp Server 8 getting started instructions (page5-6) on how to setup Apache Web Server with the Tomcat servlet for Robohelp server 8. I feel darn near 100% that I have gotten all of that correct. In other words everything tests correctly. I.e., going to http://localhost shows me the proper index.htm. I can access the tomcat manager using default UN and PW.
So I installed Robohelp Server 8 on the F:\Adobe RoboHelp Server 8\robo\server partition. I did create more than one context but am just trying to publish to the default robohelp. I create 3 areas. I do see the context's listed in Tomcat Manager and they all show as started.
I have created a simple project with one help file in Robohelp HTML software. I can generate it and it looks fine. I then configure the the WebHelp Pro Single Source Layout to publish to Robohelp Test Server, server *****WUIT002 (my test server), robohelp adds /robohelp/server automatically. I use admin, admin as username and PW. I attempt to select an area but get the error 'Unable to get area list from server'. Ok. that is not a good sign. But I save and attempt to publish anywho...to no avail(of course). I receive the message "Warning: Failed to publish to "Robohelp Test Server". reason: Unable to connect to the RoboHelp server on *****wuit002. If RoboHelp Server is not being used, generate WebHelp instead. More information on RoboHelp Server is available in the help file.."
I have looked at permissions to the partition and Robohelp server directory. I have basically completely opened them up just to see if that was the issue and I am still having a problem. Help Please. There is so little info out there regarding this product.Hello John,
Thank you for your help. Hopefully you can shed some insight into this for me.
Here is the log directory zipped up.
Date: Fri, 4 Sep 2009 22:28:49 -0600
From: [email protected]
To: [email protected]
Subject: Cannot publish to Robohelp Server 8
Oh, one more thing, uvwaves. Regarding your note about, " I attempt to select an area but get the error 'Unable to get area list from server'."
I realize this is disconcerting, but usually not a problem and may be ignore (as you did.) If left blank, the "general" area is assigned by default.
However, the other error, "Warning: Failed to publish to "Robohelp Test Server" is quite another matter and hopefully the logs will help me.
Thanks
john
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
http://www.showmethedemo.com/
> -
I've installed the RoboEngine on my server, but I don't have
any user manuals to guide me on how to use it. I was told by Adobe
that since I'm using RoboHelp X5 they can not get the user manuals
and that RoboHelp 6 does not have RoboEngine.
If I have to, I will upgrade to RoboHelp6. But is there
anything included in RoboHelp6 that would give me the same results
as RoboEngine would? Or would it be better for me to keep RoboHelp
X5 and try to find user manuals to guide me?
And I guess it would hurt to ask, does anyone know where I
can purchase user manuals for RoboHelp X5 and the RoboEngine?
Thanks in advanced...
SusyHi Susy. RoboHelp Server 6 is just the latest version of
RoboEngine. They just renamed the product but it is essentially the
same. You can quite easily stay with RoboEngine. There any number
of knowledge base articles available and John Daigle has a series
of articles also that are well worth a read. Try searching on
"Installing RoboEngine" in the Adobe support site and there are
plenty of links including one to the user guide for RoboHelp Server
6. Even though it is a newer version the same principals
apply. -
How complicated is it to implement Robohelp Server for multiple authors?
I am presently the lone techical writer in my company and I use Robohelp HTML V8 to generate WebHelp for our software. The RH software has been upgraded from an original V5 Robohelp full license, to a V7 upgrade and then a V8 upgrade.
I am investigating the use of Robohelp Server to open the possibility of adding another author, and would like to know how complicated it is. Do we still need to buy two seat licenses for Robohelp V9 as well as Robohelp Server V9, or are they included with the Server license? Also, are there any concerns for upgrading V8 project to V9?
If this information is already covered somewhere in the forums, please feel free to point me in that direction. I have not been able to find it myself. Thanks in advance!Hi Sheryl
Indeed what you likely want is some form of source control. And certainly, splitting the project up and making different folks "captain of their own ship", is one way to roll.
But it sounds like you may have either misunderstood or had the RoboSource control misconfigured. With any source control system, the way it usually works is by storing all the content on the server in the source control database. But for each client connecting to the database, you establish what is called a "Working Folder". And that is usually on each local PC. When you check files out, they are copied to the working folder. So you work locally, but the application handles copying them back and forth to and from the server as you work. That way, you shouldn't be seeing performance issues.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks -
Please explain how comments are enabled for Pro outputs in RH server. Is it only for AIR file, but i understand AIR output is not supported. Then how Moderators setting work for PRo outputs?
Hi, PraTha
If I can amplify what Peter has mentioned above. Actually it is just a wordy way of saying what Peter posted in one sentence! Hopefully it will help a bit.
The relationship of AIR output and how it relates to Rh Server is admittedly confusing. In fact both are mutually exclusive.
The AIR Help output does indeed support commenting as well as the moderation of those comments by designated people.
However RoboHelp Server *does not* support commenting at this time. This feature has been requested and perhaps we will see it in a future release.
Unlike a help system delivered by HTTP from a web server (like RoboHelp Server's WebHelp Pro), the AIR Help output (.air file) is an application which is installed on the end-user's local computer. For security reasons this works well for distributing and updating a help system. Optionally, it also supports commenting but because the comments must be "stored" somewhere outside the local computer, there are serveral options. One is to store them on an internal server (such as a network drive behind a firewall).
So where might RoboHelp Server come into the picture at all? Here's the answer. Some organizations deploy both output flavors (AIR and RoboHelp Server) for different systems and different audiences. IF the RoboHelp authors *coincidentally* happen to have RoboHelp Server in their organization, then this server can be used to authenticate (usernames/passwords) for the moderation and storage of comments that AIR Help requires.
The bottom line is that presently RoboHelp Server does not support commenting for its own output, though it can as a convenient "host" for the comments and moderation of a separate AIR Help system.
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com -
Is RoboHelp Server the solution for us?
Hi all,
I'm trying to figure out whether RH Server is the solution for us. I've seen a few similar posts in the forums, but none that really answer my specific questions. I'm hoping for feedback from someone with experience in RH Server, who is perhaps in a similar situation to us.
We are a software development company, creating desktop software for PCs. We have three main applications, and approximately 20,000 users. I am the company's (only) Tech Writer.
Currently I provide documentation (user guides) to our clients in the form of the good ol' CHM file. I develop these in RH8. Each of our applications is bundled with an installed CHM file which users access by pressing F1. I'm sure you're all familiar with this process. Our users run our software on their own systems, completely independent of us - there's no connection to us whatsoever. However, they all have Internet access, as it's a requirement for them to be able to use certain functionality within our applications. Hold that thought.
I also write Knowledge Base Articles in MS Word, as PDFs, which users access via our web site. Internal to our organisation, I provide KBAs and other such material for our Technical Support staff. These aren't available/accessible to the public. I write these in Word because they need to be sent around to a team of reviewers from time-to-time, and whilstI'm the only person with RH installed, everyone has Word.
What I'm hoping to achieve with RH Server is this:
Do away with the old CHM files that our users have. They're just awful. I'm hoping that in future, when our users press F1 from within our applications, they will be taken to a corresponding page on a web site or AIR page similar to what the Adobe Help looks like when we access it from RoboHelp. Forgive my ignorance if I've used incorrect terminology. That way they'll always be reading the latest Help content, live, online, instead of what I wrote last time we sent a product update out. I imagine our programmers will have to edit the functionality behind the action of our users pressing F1 in our applications. Has anyone done this? Are there any issues we should be aware of? What happens if our users don't currently have Internet access, for example - is it possible to call a local version of the Help instead, if this is detected? Has anyone done this with a similar number of users to us? We could well have 100s of users trying to access the system simultaneously.
Gather feedback from users. From what I understand, we'll be able to use RH Server to see which Help topic/content is being viewed, and also receive feedback from users. Can anyone give me feedback on their experiences with this? Any tips/hints/issues I need to be aware of? Is it possible for us to determine which users accessed which content? Remember, the idea is that users should be able to access this content by pressing F1 - I don't want them to have to sign in every time they need to access our Help system - it should be seamless to them. So, I'm wondering how it would be possible to track user usage without making them sign in. This is important to us because some of our content is region-specific, and it would be handy to know if users from those regions are actually accessing the Help content that relates to them.
Host our internal documentation on the same server as our public documentation. Is it possible to host all of our internal, private documentation on the same RH Server, making it available to our Tech Support team (and other internal teams) only? I imagine we could do this by password-protecting it, but I want to ensure that the public don't even know it exists. ...and our Tech Support people would not be impressed with having to sign in every time they wanted to access their Knowledge Base. Any tips here regarding locking down / restricting access to content?
A quick note about collaboration:
Currently, although the Help menus are developed in RH, the KBAs and other PDF documents are written in MS Word. I send them around to a team of reviewers who add their comments/edits and send them back to me. From what I understand, this is something I can do with RH10 - export PDFs and send them around for review, combining the results later, at which time I give them a final review before publishing. Have I understood this correctly? Does RH Server play a part in this process? Can I use RH Server's feedback capabilities as a mechanism for my review team to make edits/comments? I guess I'm trying to get an understanding of how sophisticated the RH Server feedback system is. If I can use RH Server to have the team read/review documents, it'll save me having to manage a bunch of Word documents that I email them. It'll also minimise the chance that a redundant document gets distributed by mistake - something that can occur because people use their locally-saved documents I emailed them earlier, instead of the finals.
Thank you.Hi, symmetricalMan
Let's see if I can tackle some of these "inline". There are a lot of moving parts to your system (you're a busy guy!)
I only have time for a few of these. Perhaps Colum McAndrew and others will chime it with their experiences.
>>they will be taken to a corresponding page on a web site or AIR page similar to what the Adobe Help looks like when we access it from RoboHelp.
It would be WebHelp Pro in the scenario you mention (not AIR Help).
By "taken to a corresponding page" you are referring to Context Sensitive Help which RoboHelp Server does support (including your F1 scenario).
>>What happens if our users don't currently have Internet access, for example - is it possible to call a local version of the Help instead, if this is detected?
Hmm. You could either package a plain WebHelp (not Pro) output and distribute for access on a share drive. The detection thing would be up to your developers. Come to think of it, AIR Help does have a potential alternative here which might be worth looking into. Obviously, there would be two systems to maintain. I'm not up to date on it, but you'll find info here in the online help: http://help.adobe.com/en_US/robohelp/robohtml/WS81F63111-6ACF-4a02-B2B2-461FEBFA8093.html
>>.we'll be able to use RH Server to see which Help topic/content is being viewed, and also receive feedback from users.
Actually, the "feedback" is anonymous (no names are collected.) You can however, create "Areas" and analyze the traffic on topics according to sub-sets of your users.
The feedback is not direct from the users. In other words, RoboHelp Server (at least for now) does not support Commenting (as AIR Help does). So Feedback Reports are derived from the end-users "surfing" your site and collecting their search terms verbatim to get an idea of what they are searching for in order to improve your content.
>>So, I'm wondering how it would be possible to track user usage without making them sign in.
RH Server Sites do not have to be "Protected" by authentication. It is your choice. You can have some sites (called Areas) that are authenticated and some sites that are not authenticated, all on the same RH Server. RoboHelp Server uses a database and can authenticate users (by setting up protected "Areas".) However, my networking knowledge is limited and you would have to ask someone else about "persistent logins" etc.
>>content is region-specific, and it would be handy to know if users from those regions are actually accessing the Help content that relates to them.
Yes, you can do this. This is where RoboHelp Server can be used to create "Areas" for different content to be delivered to different audiences.
>>Is it possible to host all of our internal, private documentation on the same RH Server,
Yes you can. However the Tech Support sign in scenario question would have to be answered by someone else. It's hard to know from where I sit.
>>RH10 - export PDFs and send them around for review, combining the results later, at which time I give them a final review before publishing
Yes, this workflow would seem to work for you. However, RoboHelp Server plays no role in this review one way or the other. There are many alternatives for sharing the PDF which is described in the documentation.
See #6 on this page:
http://help.adobe.com/en_US/robohelp/robohtml/WS1b49059a33f77726-2db1c75912bc47baaf8-7ffb. html
You should also download the Adobe RoboHelp Server Reviewer's Guide which also has videos embedded.
http://www.adobe.com/support/documentation/en/robohelp/9/AdobeRoboHelpServer9_ReviewersGui de.pdf
Hope this helps
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com
Twitter: @hypertexas -
Hi
Windows serv 2012 cluster on sql 2012 cluster with 2 instance. on works fine , Second instanc ewhen i try to creat DB a get this message.
Cannot use file for clustered server. Only formatted files on which the cluster resource of the server has a dependency can be used. Either the disk resource containing the file is not present in the cluster group or the cluster resource of the Sql
Server does not have a dependency on it.
CREATE DATABASE failed. Some file names listed could not be created. Check related errors. (Microsoft SQL Server, Error: 5184)
Any help please
kam
KAMELHi Saurabh
Exactly I have SQL SERVER 2012
Failover Clustering in windows server 2012 with two nodes with
two instances and exactly I run them in the same server and each instance with
three drives Backup, Data and log.
KAMEL -
RoboHelp Server 8 reports - printing to a file for distribution
I've been using RH7 WebHelp Pro layout to publish to RoboHelp Server 8 default database for about 2 weeks now. We've got F1 help linked to our windows and everything seems to be working fine except for the following:
#1 - As noted in a previous posting, if quotes are used around search keywords, then the html code for quotes displays in the details of the Frequently Asked Questions or Unanswered Questions reports. I've reported this as a bug as well. It really makes the report results a pain to read, especially when someone uses quotes and another doesn't for the same keywords.
#2 - Although I can view and print any of the RoboHelp Server 8 reports, there is no way for me to save it to a pdf format so that I can distribute the report to managers that are not local. If there is a way to do this, I would appreciate knowing what steps need to be taken so that I can produce a pdf file on the server.There is currently no way to save the report data from the RH Server application. Personally I'd like the option to save it in a number of different formats with PDF being just one. How about .XLS, .TXT, .RTF for starters. However as this doesn't exist this is really helping you. You should be able to get the data out of the RH Server database by using an external reporting tool (e.g. Crystal) that specialising in this sort of thing.
I'd also strongly suggest that you submit a feature request to get this functionality added to a future release. When you do so, please state that it is for RH Server in the comments field.
Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.
Follow the RoboColum(n) on Twitter -
IIS requirements for robohelp v7
What modules need to be enable in IIS for robohelp? Is it
just web services or does ftp need to be present?Welcome to our community, kb.ca
Please note that there are multiple products. There is
RoboHelp Office, which consists of RoboHelp for Word, RoboHelp HTML
and some other applications. Then you have RoboHelp Server. A
component that one installs on a server running IIS.
So the first question here is to narrow down whether you are
referring to RoboHelp Office or RoboHelp Server. If you are
wondering about RoboHelp Office, it is oblivious to IIS. But I do
believe IIS is required if you are referring to RoboHelp Server.
Unfortunately, I'm unclear on what modules of IIS would need to be
enabled.
Cheers... Rick
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