Primer on Order Management

Can anyone please direct me to a good resource on a typical order process flow, using Oracle Order Management/other ERP?
I would like a better understanding of some of the terms used (ie, what does releasing an order do?, inventory vs. subinventory, pick slips, etc) to develop a typical order flowchart. I've used the demos on the oracle.com site, but some of this stuff isn't self-explanatory. Help!

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Cisco Prime Service Catalog Training Video: Tracking Orders in Order Management

This video describes how to track, filter, sort, and copy service orders by using the Order Management module in Cisco Prime Service Catalog.
Click here to start the video, which opens in a separate tab or window.
Note: The video is Flash-based.

Let me add to this list a number of issues that seem to be widespread with respect to the sync engine:
Sync engine does not recognize existing content on install of PSE7 if it's an upgrade from a previous version. Changed photos get sync'd, but you have to make a change to everything to get it all picked up by the engine.
Sync stalls regularly. No indication is given to the user that sync is no longer progressing (double green arrows remain). However, the sync process stops consuming CPU and stops communicating with API.PHOTOSHOP.COM (both verifyable using resource manager).
Sync is extreemly slow. The upload times are an order of magnitude longer than my available bandwidth would permit. This appears to be due to the excessive handshaking necessary for each individual upload (no bulk transfer implemented).
Not necessarily a bug, but the lack of status information about the sync progress is dismal.
Let's hope the PSE7 team is as receptive to user help in troubleshooting as the PS.COM team turned out to be...

How many domains can Prime Collaboration Advanced manage with the BE6000?

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Cisco Prime Unified Operations Manager 9.0, "Service Level View" problem.

Hello to all.
Hope this mail finds all of you well.
I have a problem with a CUOM Prime 9.0.
The customer's infrastracture is a cluster CUCM (VM), 9.1.2.
The CUCM cluster is up and running and all the cisco devices can be discovered.
The customer wants to use a Cisco Prime Unified Operations Manager 9.0 in order to monitor all the Cisco devices.
Also, in the CUOM server have been installed the browser "I.E 8.0" and the browser "Firefox Mozila" (Firefox Setup 10.0.5esr).
The problem that I faced is that the page "Service Level View" can not be displayed.
When I try to use the "Internet Explorer" the loading bar is being displayed, but can not be completed.
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Can anybody help me on that problem?
Thank you very much in advance.
Regards,
Isidoros

Finally, the solution of the problem was:
1-stop the daemon manager “net stop crmdmgtd”
2- Delete the xml files available under(please take backup from them) :
CSCOpx\objects\sir\work
CSCOpx\objects\topo\work
3-Start the daemon manager net start crmdmgtd (wait for 20 minutes until all process are up )

Creation of PO's from Oracle Order Management

Required Business Scenario
Customer orders are received via the internet and imported into Oracle Order Management via an open interface table. The customer orders are processed by Oracle OM and converted to Purchase Orders which are then sent to suppliers (as no stock is held at our site). Goods are then shipped directly to the customer by the supplier. We take a commission for the service offered.
Problem
As we take a commission for the service described above, the value of the Purchase Order will be different to the value of the original order received via Order Management, however Oracle Purchasing does not allow you to place a Purchase Order on a percentage basis terms. (we will take a small commission as a percentage of the value of the original order meaning the value of the Purchase Order will be slightly less than the value of the original order). The following scenario attempts to explain the situation:
Order received via Oracle Order Management
5 units @ $20 = $100
Purchase Order created from above order (required scenario)
5 units @ $19.70 = $ 98.5
Our commission @ 1.5% = $ 1.5
Has anyone encountered this scenario before? If so I would appreciate assistance in how to resolve this issue. How can we create a Purchase Order from the order received via Order Management which will have a different value and allows us to take a percentage as commission?
Thanks
null

I came across your email on Oracle AppsNet. My company has the
exact same requirement. Did you ever receive any replys related
to this issue? If so would you be so kind as to forward them to
me? Thanks.
Required Business Scenario>Customer orders are received via the internet and imported into Oracle Order Management via an open
interface table. The customer orders are processed by Oracle OM
and converted to Purchase Orders which are then sent to
suppliers (as no stock is held at our site). Goods are then
shipped directly to the customer by the supplier. We take a
commission for the service offered. >Problem >As we take a
commission for the service described above, the value of the
Purchase Order will be different to the value of the original
order received via Order Management, however Oracle Purchasing
does not allow you to place a Purchase Order on a percentage
basis terms. (we will take a small commission as a percentage of
the value of the original order meaning the value of the
Purchase Order will be slightly less than the value of the
original order). The following scenario attempts to explain the
situation:>Order received via Oracle Order Management>5 units @
$20 = $100>Purchase Order created from above order (required
scenario)>5 units @ $19.70 = $ 98.5>Our commission @ 1.5% = $
1.5>Has anyone encountered this scenario before? If so I would
appreciate assistance in how to resolve this issue. How can we
create a Purchase Order from the order received via Order
Management which will have a different value and allows us to
take a percentage as commission?>Thanks >null

Creation of PO's from Order Management

Required Business Scenario
Customer orders are received via the internet and imported into Oracle Order Management via an open interface table. The customer orders are processed by Oracle OM and converted to Purchase Orders which are then sent to suppliers (as no stock is held at our site). Goods are then shipped directly to the customer by the supplier. We take a commission for the service offered.
Problem
As we take a commission for the service described above, the value of the Purchase Order will be different to the value of the original order received via Order Management, however Oracle Purchasing does not allow you to place a Purchase Order on a percentage basis terms. (we will take a small commission as a percentage of the value of the original order meaning the value of the Purchase Order will be slightly less than the value of the original order). The following scenario attempts to explain the situation:
Order received via Oracle Order Management
5 units @ $20 = $100
Purchase Order created from above order (required scenario)
5 units @ $19.70 = $ 98.5
Our commission @ 1.5% = $ 1.5
Has anyone encountered this scenario before? If so I would appreciate assistance in how to resolve this issue. How can we create a Purchase Order from the order received via Order Management which will have a different value and allows us to take a percentage as commission?
Thanks
null

I came across your email on Oracle AppsNet. My company has the
exact same requirement. Did you ever receive any replys related
to this issue? If so would you be so kind as to forward them to
me? Thanks.
Required Business Scenario>Customer orders are received via the internet and imported into Oracle Order Management via an open
interface table. The customer orders are processed by Oracle OM
and converted to Purchase Orders which are then sent to
suppliers (as no stock is held at our site). Goods are then
shipped directly to the customer by the supplier. We take a
commission for the service offered. >Problem >As we take a
commission for the service described above, the value of the
Purchase Order will be different to the value of the original
order received via Order Management, however Oracle Purchasing
does not allow you to place a Purchase Order on a percentage
basis terms. (we will take a small commission as a percentage of
the value of the original order meaning the value of the
Purchase Order will be slightly less than the value of the
original order). The following scenario attempts to explain the
situation:>Order received via Oracle Order Management>5 units @
$20 = $100>Purchase Order created from above order (required
scenario)>5 units @ $19.70 = $ 98.5>Our commission @ 1.5% = $
1.5>Has anyone encountered this scenario before? If so I would
appreciate assistance in how to resolve this issue. How can we
create a Purchase Order from the order received via Order
Management which will have a different value and allows us to
take a percentage as commission?>Thanks >null

What is order management?

what is order management?
is it a general term used for OTC cycle in SD or something else??
<REMOVED>

Hi
Below are details of Sales Order Management
Internet Sales
SAP Internet Sales (R/3 Edition) provides an e-commerce platform that enables SAP users to rapidly turn the Internet into a profitable sales and interaction channel. Internet Sales (R/3 Edition) offers everything customers need to sell products over the Internet: catalog browsing, product search, shopping basket, check-out, saving and retrieving shopping baskets, order status, and order history.
Field Sales
Mobile Sales for Handheld comprises a broad range of business applications to be processed offline on a mobile device, e.g., review customer information, take sales order via barcode scanning, create and/or modify sales orders, search for sales orders, and view a list of all materials.
Quotation and Order Management
Allows you to create and process orders, including pricing and scheduling order for fulfillment. SAP ERP supports many process variants, for example:
     Cash sales
     Ship-to-order
     Make-to-order
     Engineer-to-order
     Empties
     Batch processing
     Serial number processing
     Payment card processing
     Third-party delivery processing
     Complaint handling
     Returns
Inquiries
Allows you to create and process customer requests.
Quotations
Allows you to create and process quotations.
Follow-Up Order
Creates an order as follow-up document to the quotation. Copies the data from the quotation into the order and creates two transaction documents, quotation and order.
Automatic Partner Determination
Allows you to automatically determine the partners involved in the sales transaction, for example:
     Ship-to-party
     Bill-to-party
     Payer
     Contact person
     Employee responsible
Automatic Text Handling
Allows you to determine and maintain texts on header and item level.
Pricing & Tax
Allows you to automatically determine the different kinds of conditions, such as product-, customer- and contract- specific prices, free goods, surcharges, discharges, freights, taxes, etc.
Flexible Price Calculation:
Highly flexible engine to determine prices based on whatever criteria one might think of. (This needs to be part of the database.)
Price List:
Customer-specific price lists can be generated.
Tax calculation within SAP ERP allows you to calculate transaction taxes, such as VAT in Europe. For complex requirements regarding tax determination in the United States, third-party software can be integrated.
Payment Card Processing
Works with payment cards, such as credit cards. Copies payment card information from customer master data in orders and other sales documents.
Credit Management and Credit Check
Limits financial risks by carrying out credit checks that can influence transaction processing and setting up a workflow connection to notify responsible.
Credit check evaluates a transaction based on the credit standing of the payer in financial accounting.
Product Listing & Exclusion
Displays a list of products a specific customer is allowed or not allowed to buy.
Product Substitution
Enables the automatic substitution of products in sales documents during sales order processing according to flexible, predefined rules.
Free Goods
Offers free items on the sale of certain other items or takes money off a particular sale to a customer.
Minimum Order Quantity Check
Checks the product level automatically to determine whether a minimum order quantity has been reached.
Document Flow
Provides interlinkages of preceding and subsequent documents for a selected transaction (for example, production orders, deliveries, invoices, and complaints).
Regards
Ramesh

How to Ship Partial Quantities using an API - Oracle Order Management

Hi,
In Order Management I need to ship the Internal Sales Order Lines partially using an API.
I have done full shipping but if I trying the partially shipping it is also shipping fully.
I am unable to find the problem. Is there any set up missed?
How to do partial shipping.
I am giving the some part of the code please look into it and suggest me.
----**************************UPDATEING SHIPIN ATTR ***************************-------------
I_changed_attributes (X_count).delivery_detail_id := cos.delivery_detail_id;
I_changed_attributes (X_count).shipped_quantity := cos.shipped_quantity;
X_ship_date := cos.act_shipped_date;
X_slaes_order := cos.sales_order;
X_org_id := cos.org_id;
wsh_delivery_details_pub.update_shipping_attributes ( p_api_version_number => 1.0
,p_init_msg_list => I_init_msg_list
,p_commit => I_commit
,x_return_status => O_return_status
,x_msg_count => O_msg_count
,x_msg_data => O_msg_data
,p_changed_attributes => I_changed_attributes
,p_source_code => I_source_code
----***************************SHIP CONFIRM API ***************************-------------
I_action_code := 'CONFIRM';
I_sc_action_flag := 'B'; --'S'; -- Ship entered quantity. 'B' - Ship Entered Quantities, Backorder Unspecified
--'T' - Ship Entered Quantities, Stage Unspecified'A' - Ship All'C' - Completely Backordered
I_sc_intransit_flag := 'Y';
--In transit flag is set to 'Y' closes the pickup stop and sets the delivery in transit.
I_sc_close_trip_flag := 'Y'; -- Close the trip after ship confirm
I_sc_trip_ship_method := X_ship_method_code; -- The ship method code
I_sc_defer_interface_flag := 'Y';
I_sc_stage_del_flag := 'Y';
I_sc_create_bol_flag := 'N';
I_wv_override_flag := 'N';
-- API Call for Ship Confirmation
fnd_file.put_line(fnd_file.log,'Calling WSH_DELIVERIES_PUB to Perform Ship Confirmation');
fnd_file.put_line(fnd_file.log,'=============================================');
wsh_deliveries_pub.delivery_action ( p_api_version_number => 1.0
, p_init_msg_list => I_init_msg_list
, x_return_status => O_return_status
, x_msg_count => O_msg_count
, x_msg_data => O_msg_data
, p_action_code => I_action_code
-- , p_delivery_id => cos.delivery_id
, p_delivery_name => G_delivery_name
, p_sc_action_flag => I_sc_action_flag
, p_sc_intransit_flag => I_sc_intransit_flag
, p_sc_close_trip_flag => I_sc_close_trip_flag
, p_sc_create_bol_flag => I_sc_create_bol_flag
, p_sc_stage_del_flag => I_sc_stage_del_flag
, p_sc_trip_ship_method => I_sc_trip_ship_method
, p_sc_actual_dep_date => X_ship_date --P_act_shipped_dt
, p_sc_defer_interface_flag => I_sc_defer_interface_flag
, p_wv_override_flag => I_wv_override_flag
, x_trip_id => O_trip_id
, x_trip_name => O_trip_name
----***********************************************************************--------------------

Hi Shesh,
Thanks you for your replay.
I am tried Shipping transaction screen but here the ware house is WMS enabled I tried Oracle Mobile Terminal application to do this, but it is not accepting the partial shipping. May be some set up required or the process will be differ.
I will try your suggested API's .
Regards,
Prasanna
Edited by: 843676 on Apr 23, 2012 10:31 PM
I am not able to do the Partial Shipment or Backorder as mentioned above API's, but it is split the lines and all the lines are in same state (Awaiting Shipping)
Edited by: 843676 on Apr 24, 2012 2:45 AM

Is Paypal a supported Payment Method in Oracle Order Management?

Hi there -
Has anybody implemented Paypal as payment method for Oracle Order Management?
We are on 11510 and looking to add Paypal as payment method apart from existing Credit Card, ACH etc.
I found a very old (2008) note on metalink that says there is an enhancement request for this.
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&doctype=HOWTO&id=351691.1
We use Paymentech as payment processor.
Let me know...
1. If it's supported with Oracle 11510
2. Anyone has any experience implementing it.
thanks,
Edited by: techy on Oct 25, 2010 12:56 PM

Hi Stephen-
First of all thanks for your response.
Please note that I am not talking about using Paypal as payment processor (similar to Paymentech) but I am talking about using "Paypal" payment method for getting payments from your customers.
As per my brief understanding, I know that Paypal too provides payment processing functionality where I can get my customer Credit Card, bank accounts etc. validated through paypal tool (I think it's call payflow pro similar to paymentech).
Again, we are on 11510 right now so R12 functionality may not be useful for us.
Also, we have already integrated and been using paymentech for payment processing for Credit Cards, ACH etc within 11510. There is no issue about that.
I hope this is clear.
Edited by: techy on Oct 25, 2010 2:42 PM

Defaulting setup in Oracle Order Management

Hello Guys,
I am trying to add SHIP_FROM_ORG in the defaulting setup's for line level of OM. Could you guys give me a clue and that will be great.
Problem---> Opening SO form in OM, it is throwing an note "Cannot get Valid Name for - Ship_from_org"
That's why i am trying to set that field in defaulting setup's.
Thanks
Vinoth

API for Quote in Order Management is OE_ORDER_PUB.PROCESS_ORDER, Note this is different from CRM ASO_QUOTE_PUB
This is the same as for regular Order excepting populate TRANSACTION_PHASE_CODE = 'N'
To create an Order from the Sales Quote you may have to fire 2 workflows OE_NEGOTIATE_WF.Submit_Draft and OE_NEGOTIATE_WF.Customer_Accepted prior to OE_Order_Book_Util.Complete_Book_Eligible
Hope this helps someone

OPM/Oracle Order Management

What are the pro's and con's of switching from OPM Order Fulfillment to Oracle Order Management?
We use Order Fulfillment now and are concern we will lose the profile functionality when and if we upgrade.

OPM Order Fulfillment is a simple to use Order Entry and Shipping application that meets the needs of many process manufacturers.
Oracle Order Management is more flexible and configurable to suit a number of different industries. Oracle Process Manufacturing is integrated
to Order Management and has functionality to support entry of order quantities in two units of measure, as well as designation
of a preferred quality grade and automatic allocation of process inventory.
In place of the Order Profile (or order template) functionality available in Order Fulfillment, we recommend using the Copy Order
functionality in Order Management. You can establish a special order type in Order Management (you can call it Template or
Profile) and assign a workflow to the order type that makes it "non-transactable" (the order stays in an "entered" state so that
it can't be booked or shipped). You can query on these special order types and copy them to create standard orders. When you
copy an order in Order Management, you can change the order type, so the Template order can be copied and the new order
type can be "Standard".

Upgrading Oracle Order Management from R12.1.1 to R12.1.3

Hi Forum,
Currently we are on Oracle R12.1.1 and we have a requirement to upgrade only the OM section of Oracle EBS (Order Management module) to R12.1.3. In order to do this what are the patches that we need to apply? Any specific Oracle Support note we can refer to?
Thanks,
Chamil

Currently we are on Oracle R12.1.1 and we have a requirement to upgrade only the OM section of Oracle EBS (Order Management module) to R12.1.3. In order to do this what are the patches that we need to apply? Any specific Oracle Support note we can refer to?You cannot upgrade certain module and in order to go from 12.1.1 to 12.13 you need to refer to:
Oracle E-Business Suite Release 12.1.3 Now Available
http://blogs.oracle.com/stevenChan/2010/08/ebs_1213_available.html
If you want to get the latest OM patchset, please refer to:
Oracle Applications Current Patchset Comparison Utility - patchsets.sh [ID 139684.1]
MOS > Patches & Updates > Recommended/Latest R12 Patchsets
Thanks,
Hussein

Unable to view the WF status diagrams in Order management

Apps dbas,
Navigation path: ACT US Order Management Super User > Orders, Returns > Order Organizer > Enter order number in Sales Order Number field and
click Find > on the Order Organizer form go to Tools > Workflow Status >Click on the Status Diagram hyperlink at the left hand side. That is when
you see the error page.---
You have encountered an unexpected error. Please contact the System Administrator for assistance.
The interesting is that we have one production system, which is cloned from the production.
Basically they are identical systems.
This function is working fine in the production support system.
Does anyone have any idea about this?
Thanks,
Lily

Repeatedly get the following info:
25/01/2007 15:38:34:242 CST] <servletLog> OAFormValueBean, localName='formValue': rootAttrs can only be used inside a template
[25/01/2007 15:39:56:082 CST] <servletLog> OATableBean, localName='table': rootAttrs can only be used inside a template
[25/01/2007 15:39:56:082 CST] <servletLog> OATableBean, localName='table': rootAttrs can only be used inside a template
[25/01/2007 15:39:56:083 CST] <servletLog> OAFormValueBean, localName='formValue': rootAttrs can only be used inside a template
[25/01/2007 15:40:41:298 CST] <servletLog> OAFormValueBean, localName='formValue': No UIX Components Renderer registered for OAFormValueBean, localName='formValue'
[25/01/2007 15:40:41:298 CST] <servletLog> OAFormValueBean, localName='formValue': No UIX Components Renderer registered for OAFormValueBean, localName='formValue'
[25/01/2007 15:40:41:298 CST] <servletLog> OAFormParameterBean, localName='formParameter': No UIX Components Renderer registered for OAFormParameterBean, localName='formParameter'
[25/01/2007 15:40:41:298 CST] <servletLog> OAFormParameterBean, localName='formParameter': No UIX Components Renderer registered for OAFormParameterBean, localName='formParameter'
[25/01/2007 15:40:41:298 CST] <servletLog> OAFormParameterBean, localName='formParameter': No UIX Components Renderer registered for OAFormParameterBean, localName='formParameter'
[25/01/2007 15:40:41:298 CST] <servletLog> OAFormParameterBean, localName='formParameter': No UIX Components Renderer registered for OAFormParameterBean, localName='formParameter'
[25/01/2007 15:40:41:298 CST] <servletLog> OARowLayoutBean, localName='rowLayout': No UIX Components Renderer registered for OARowLayoutBean, localName='rowLayout'
[25/01/2007 15:40:41:298 CST] <servletLog> OARowLayoutBean, localName='rowLayout': No UIX Components Renderer registered for OARowLayoutBean, localName='rowLayout'
[25/01/2007 15:40:41:298 CST] <servletLog> OATableLayoutBean, localName='tableLayout': No UIX Components Renderer registered for OATableLayoutBean, localName='tableLayout'
[25/01/2007 15:40:41:300 CST] <servletLog> OAFormValueBean, localName='formValue': No UIX Components Renderer registered for OAFormValueBean, localName='formValue'
[25/01/2007 15:40:41:300 CST] <servletLog> OAFormValueBean, localName='formValue': No UIX Components Renderer registered for OAFormValueBean, localName='formValue'

How to implement Approval hierarchy for Sales Order in Order Management.

Hi,
We need approval process for sale orders in Order Management module. Currently we are using credit HOLD option for orders at shipping level. The issue we are facing now is we can not cancel those orders who contains Service Line item in it while on HOLD. The restriction raised at the time of cancelling the order that the Line Item is "fulfilled". Service line item's get fulfilled.
Is that any other possibility to have Approval hierarchy for Sales Orders in Order Management Module? If it is possible can anybody share the related document or implementation guide?
Thanks with anticipation in advance.
Many Regards
Kaleem Bhatti

I copied the standard order header workflow and the "Book Order, Manual" workflow to custom workflows. I then modified the "Book Order, Manual" workflow to put another completely custom workflow (call this "Approvals") in between the "Book Eligible" and "Book" steps.
The "Approvals" step assessed the sales order, changed the order header to the pending approval flow_status_code, and sent out the appropriate notifications. The "Approvals" step returned a Complete/Incomplete where complete would proceed to "Book" and incomplete would go back to "Book Eligible." The new workflow was then assigned to the order type needed. I don't still have access to that environment (job change) or I would give more definite instructions.

Stop duplicate entry of item in Order management sales order

Dear,
i have a requirment to stop duplicate entry (while making sales order) in Order management Sales order. When user enter any new line on the sales order then it is validate that same item has already been selected before in the same order.
If user hase already select that entry then form shows error and restrict the duplicate entry.
i have to achive this funcionality on the standard Sales Order form of Order Management Super User.
Regards,

Please review these docs and see if it helps.
[ID 1105868.1]
ARCHIVED: Cannot Change Selling Price On Sales Order Lines [ID 414472.1]
Transaction Workbench Error: FRM-40735 ON-UPDATE Trigger Raised Unhandled Exception [ID 781264.1]
Thanks,
Hussein

Primer on Order Management

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