Print Apps...not installing nor able to remove (on panel)
Hi guys, I have a problem:
I have succesfully configured my printer, yet I cannot download or use any of the installed apps. Eventhough I try to remove the default ones them from the ePrintCenter (that confirms that printer is connected and ready), when I get to run one from the printer it keeps showing the following: Apps Updating. Please wait... followed by Cancelling ...and nothing happens. On Chrome it shows that aps have been removed, yet on printer's display they're all there!!!
I've done this a thousand times, updating/refreshing/installing/uninstalling/turning off, no results. Please help!!!
I got the firmware update last week, it downloaded, told me to turn off my printer so the update could install but when it came time to turn the printer back on it would not. I left it overnight but the next day it still would not turn on so I had to unplug
it from the wall outlet and the plug it back in again, then it turned on but I had lost internet connectivity, no matter what I did I could not connect to web print although it would print wireless, I phoned cloud support who put in a really weird IP address, sent me an e mail to give my ISP server instructions on how to do it and hung up.
That left me with a totally useless printer that would not print and my ISP server told me that it was not there job and from now on all my calls would be refused.
HP support helped me but I still cannot connect to web print, I can sign in but it say's not connected , enter a proxy address which my server does not use. I cannot scroll any apps on the printer and scan to email does not work.before the last digit was 64 but now it is 65 for the printer web pageso I think this may be the problem but as far as not being able to scroll the Apps as I could at first I have no idea. HP is supposed to call me today so I hope they can figure it out.
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View Solution.Hi again
As I have pointed out in my previous postings-
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Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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