Print drivers not working

My new MacBook will not print on my Canon Pixma MP620 printer.
Not finding the exact printer in the drivers list, I tried various similar printers. The print queue shows my job for a few seconds, appears to be loading, then reverts to "printer ready." Nothing prints.
I have downloaded the driver from canon and installed it, but it never shows up in the drivers list (even after restart). I even downloaded the most recent version of Gutenprint, but the exact printer never shows up in the list.
I find it strange that nothing I do seems to install the correct driver, but even a similar driver should work. I can't print anything.

gymnopedie wrote:
The problem is that the drivers I installed are not showing up in the "Print Using..." menu of available drivers.
For a large number of Canon inkjet printers, due to the way in which the software has been written, the model never appears in the Print Using menu. This is normal and not something you can change.
When you have the printer connected via USB, it should automatically add to your printers list. When this doesn't occur, then it generally indicates that there is a problem with the physical connection, such as a faulty USB cable or USB port, or the Canon driver software didn't install correctly.
To check if the USB cable is okay, open System Profiler and click on the USB entry in the left column under the Hardware heading. This will show all the USB connected devices. If the cable is okay the MP620 should be shown under one of the USB High-Speed Bus entries. If you don't see the MP620, then purchase a new USB printer cable.
If the MP620 is listed, then the software may not have installed correctly. In this case, use the following procedure.
1. Open System Preferences > Print & Fax. Hold Control key and click in the empty Printers list. Click on Reset Printing System.
2. Close Print & Fax
3. Go to Library > Printers > Canon and delete the contents of the BJPrinter folder.
4. Go to Library > Receipts and delete the Canon driver package file, if one exists. The file name will show Canon MP620 xxx.pkg (where x represents the version).
5. Go to Library > Preferences and delete the Canon folder.
6. Empty the Trash
7. Turn off the MP620 and unplug the USB cable connecting the printer
8. Restart the Mac.
9. Install version 7.12.2 of the Canon driver.
10. Once the driver installation is complete, go to Applications > Utilities and open Disk Utility. Run the Repair Disk Permissions option.
11. Reconnect the USB cable and turn the MP620 back on. Then open Print & Fax and see if the Canon printer is listed. If it is, try a test print.
12. If the printer is not listed, click the plus ( + ) button.
13. Select the Default view and select the Canon printer connected via the USB port. The Print Using menu should automatically change to Canon IJ Printer.
14. Click Add to add the printer.
Where do my drivers go when I install them, anyway?
./Library/Printers/Canon/BJPrinter (where ./ stands for the hard drive - root)
Note that you cannot browse to this folder to add the printer. You have to rely on the driver software detecting the printer.
Pahu

Similar Messages

Printer Drivers Not Working with Leopard

I downloaded the Oki C5150n driver for Intel Macs and they don't work properly with Leopard. I need to use the bypass feed, but the drop down menu to choose the paper source only drops partway down not allowing any choices.
This is only happening with CS and CS3. The printer works fine with MS Office.
I have the Oki driver on my Macbook Pro and it works fine, but I'm running Tiger on the Macbook Pro.
Any Help would be appreciated.
Thank you,
Homer
[email protected]

Same issues here...same setup. This has been an intermittent issue for some time now. My latest incident was when power was lost during one of the big snow storms. Print jobs hang when going trough Time Capsule (wired or wireless) but are fine if plugged into computers USB port. I have resolved this issue before by following similar steps outlined above, but the solution seem to be hit or miss.

Connecting to Canon MG6360 - print drivers not working

Ive just purchased a Canon MG6360 air printer, which connected easily to iphone ipad etc.. Connected easily to a Windows computer also. Mac is a different story, I went onto the Canon website and downloaded the drivers & associated software - its says 'successfully installed', software there for image garden, scanners etc but no print driver -even though it says it is successfully installed? Would appreciated some help please

Ive just purchased a Canon MG6360 air printer, which connected easily to iphone ipad etc.. Connected easily to a Windows computer also. Mac is a different story, I went onto the Canon website and downloaded the drivers & associated software - its says 'successfully installed', software there for image garden, scanners etc but no print driver -even though it says it is successfully installed? Would appreciated some help please

Printer is not working properly after I updated OS

My printer is not working after I updated my OS software. It will only print out pages as a mirror image. All the programs are not printing properly. Could really use some help fixing this issue.

What software did you update?
It is very difficult to offer troubleshooting suggestions when the "os version" you are using is unknown as each os has their own troubleshooting solutions.
Please describe in detail all you have attempted to do in order to resolve the issue. Have you contacted the printer manufacturer tech support? Read the printer's user manual? Your printer drivers updated to match your updated software?

What other hp print drivers will work with the officejet pro 8600

I have an Officejet Pro 8600 and like many others here, I am having a problem printing a custom size envelope (6x9). I did find that I can use the drivers for a deskjet 450 and setup my 8600 using those drivers. However, the 450 6x9 does not have a portait option in the layout.
My question is, what other hp print drivers will work in the 8600? I'm hoping one will have a 6x9 portrait layout?

Cheetah12 wrote:
Hello wingcheck,
Welcome to the HP Forums!
I understand you're receiving a problem printing a custom envelope size (6x9). You did state that you installed a Deskjet 450, but it doesn't come with a portrait option. I will do my best to assist you!
First, I need to find out your operating system on your computer? Windows or Mac?
If you have a Windows computer and using this Deskjet 450 driver, have you checked Devices and Printers on your computer to see if you have this portrait option:
1) Right click on the Deskjet 450, then click on Printer Preferences
2) Very top you should see a tab called "Finishing" and look for Orientation
3) You should see portrait, landscape, rotate by 180 degrees or mirror image.
4) Let me know if you don't have this option on this post
If not, then I would recommend installing a Deskjet 9800 to see if you have this option. Please follow this HP document on Installing an Alternate Print Driver in Windows 7 for a USB Cable Connection. When setting up this custom size, change the paper type to "Other Specialty Media". Please post your results, as I will be looking forward to hearing from you. Have a great night!
Hi Cheetah .... I don't have access to my printer at the moment due to travel, but here's what I have right now. My operating system is Windows 7 64. That's not much, but it is a start. I will have the additional information for you in a day or so. Something else I discovered in the user guide, which I didn't know, is that each tray will only handle specific media. So, when I print envelopes, I will have to use Tray 1 in order to do so.
Now I do have another question for you. Can I have installed, 2 different sets of print drivers at the same time without it causing a conflict? I'm assuming the diffenent driver will simply show up as a different printer in the listed printers, right?? Any way, thanks for your quick response, and upon arriving home, I will follow your previous suggestions. I will also keep you posted as to my success or failure.
Thanks
Paul

My printer does not work with mountain lion

I recently upgraded to Mountain Lion and now my HP Officejet Pro 8600 printer does not work. I downloaded the required driver from the App Store but am still not able to connect. Is there actually a solution for this or do I need to find a way to downgrade my OS to one that is compatible with my printer?

From the HP site:
Compatible operating systems
Microsoft® Windows® 7, Windows Vista®, Windows® XP (SP3)* or higher (32-bit only): *Supports 32-bit only; Mac OS X v 10.5, v 10.6 or v 10.7; Linux (For more information, see http://hplipopensource.com/hplip-web/index.html)
But then also on the HP site they have drivers for the printer for 10.8. See here http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4142&lc=en&cc=us&dlc=en&s w_lang=&product=4323659#N194
I would try the driver from HP.

Photoshop CS5 - colour settings in Print menu not working after update Mac OSX maverick

After upgrading to Maverick OSX on the iMac printing from CS5 via Epson R3880 is not working correctly. In Print Settings menu the drop downs for Colour and Colour Settings are greyed out. I already re-installed PS and installed the new drivers from epson. Any ideas?

but after choosing PS manages color, the options in the print menu for choosing color (color or b&W) and color settings are not available anymore. They used to be the last three years I printed with photoshop/epson 3880.
Instead they are greyed out now.
attached screenshot:
Op 30 mei 2014, om 01:47 heeft Chris Cox <[email protected]> het volgende geschreven:
Photoshop CS5 - colour settings in Print menu not working after update Mac OSX maverick
created by Chris Cox in Photoshop General Discussion - View the full discussion
If Photoshop managed color, then the controls in the printer driver are supposed to be grayed out - that's how Apple specifies drivers to work (because only one party should be managing the print color).
So what you're describing is perfectly normal.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6420209#6420209
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Photoshop General Discussion by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

Print & Scan not working

Print & Scan not working.
Drivers also cannot be uninstalled from the system.

Hi,
Download and run HP Print and Scan Dr utility from link below to troubleshoot the issue.
www.hp.com/go/tools
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Printer will not work after update to Mavericks

I have a macbook pro and an HP7280 printer connected wirelessly. After upgrading to Mavericks the printer will not work. The first time I used it the system upgraded automatically (I forget what it said but it just went ahead and did some upgrading) When I clicked on something to print it did recognized the printer but just scrolled and scrolled and never printed. So I deleted the printer and reset the system and then added the printer back on - same thing. Any ideas??

It means there is no issue with the driver you are using and with it working correctly on Mavericks. So you have a network issue with the printer queue you are using. Normally a reset of the printing system and re-adding the printer would be enough to get things working again. But since you have done this and your issue is not resolved, there must be some other gremlins in the system.
With the HP connected to the network, if you know its IP address you can enter this as a URL into a web browser. This should result in you connecting to the internal web page of the HP. Does this work?

Redirect Printer is not working in windows 2008 R2 Server( Server Running as AD and Terminal Service(both role in single server))

Dear Team
i need solution from Microsoft for the issue;
My infrastructure
- Windows Server 2008 R2 (Role - AD and Terminal Service)- Updated
- Client Machine running with windows 7 pro (Updated)
- Client Using RDP Client to connect Windows 2008 Terminal Session
- All are working fine, but Redirect Printing is not working (Through Windows 7 Pro) ... (HP Laser Jet 1020 plus - attached in Client PC)
- it is working fine from Windows XP
- i was done All terminal setting in both end, also try RDP Login with Administrator User, but issue is not resolve;
What Microsoft can say about the issue;
Thanks & Regards,
VIMAL PRAJAPATI | 09824111686

Have you checked the Print Service log in event viewer?
Here's How.
I have the Microsoft XPS driver on my clients, so I use that fact to my advantage below.
Click Start Button/Administrative Tools/Remote Desktop Services/Remote Desktop Services Manager on the RDSH server
Click the Sessions tab. PC’s are listed Under Client Name by their computer name. Take Note of the corresponding
ID. We will use this to locate the Printer information in the Event Log.
In the Event Log open Application and Services Logs/Microsoft/Windows/Print Service/Admin/ and Find the Event ID 823 entry that has the corresponding ID from the sessions tab you previously noted.
This Event Log Entry is created at Logon and you can only get the session ID when they are logged in.
This tells you what client printer was mapped for the client. The name that appears is the name of the Printer that was set on the client when the printer was installed.
See if you see any errors here.
If you see Event Id 823 with the following message “The default printer was changed to Microsoft XPS Document Writer,winspool,Ne00:. See the event user data for context information.” Twice in a row with no other messages in between, and the first occurs
at the time the user logged in, then their printer was not properly redirected.
You see the Microsoft XPS driver mapped for each session prior to Easy Print redirecting the client machine’s Default Printer.
Since your printer is the HP 1020 I would bet the driver on the client does not work with Easyprint. I would try the the HP Universal Print Driver or the driver for a printer that is very close, like the HP 1018.
Thanks,
Jeremy

HT204135 I update my Mac to version 10.9.2 and now my printer does not work anymore. I did all the software updates and I do not understand why my mac does not recognize the printer anymore?

I update my Mac to version 10.9.2 and now my printer does not work anymore. I did all the software updates and I do not understand why my mac does not recognize the printer anymore?

Go to the website of the manufacturer of your printer and check to see if they have released an updated driver for your particular model.

HP Photosmart C6300 printer/scanner not working after Snow Leopard install

HP Photosmart C6300 printer/scanner not working after Snow Leopard install
Reinstalling etc does not work - does anyone else have the same problem or a clue as to how to fix this?

Keith,
I got a C6280 and the scanner does not work anymore. I am for 6 days in contact with HP. The last printer driver install form the apple web site does not open the image of HewlettPackardPrinterDrivers.dmg because of an invalid checksum. The skipping of the validation gives and error in the install.

HP-2840 needs new drum (Q3964A) and I am told my printer will not work when I install a new drum

My HP2840 laser jet All-InOne has been telling me for 6 months that I need a new drum. I was waiting until I saw an issue with my print quality (which I never had a problem) and now my printer will not work unless I replace the drum.
A friend told me that even after installing a new OEM drum, that my printer will still not work unless I call HP and pay for them to tell me how to make it work.
Is that true?
I need help fast cause now my wife is really angry that I "broke" the printer!
Thanks in advance!

mmcnel01 wrote:
Is this an official HP forum?
If so, is there anyone from HP - maybe a moderator or someone, that will respond to my question?
This is a user to user forum and is not an official link to HP support. I would suggest that you contact HP as shown here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Black ink cartridge on photosmart printer 7250 not working

the black ink cartridge on my photosmart 7250 printer is not working. I've tried everything. I've aligned the cartridges and tried reprinting several times to see if the ink cartridge will start printing. Everything has failed. Does anyone know how to fix this problem?

You're welcome, and thank you for the updated information
I will recommend that you follow the steps within this Fixing Print Quality Problems document first. If that however does not resolve the issue and the black continues to not print, please try manually cleaning the printhead follow the steps in this 'Missing or Failed Printhead' document for your printer.
If after both of those documents the black still isn't printing properly what I suggest next will depend on if your printer is in warranty or not. If the printer is still under warranty (use this warranty checker to find out) then please call our technical support team for further assistance. If the printer is no longer under warranty, you can try the printhead soaking steps from @Bob_Headrick.
Let me know how things go for you
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Printer will not work: error code 0xc19a0022

Printer will not work: error code 0xc19a0022

Hello citizenED,
Welcome to the HP Forums.
I see that you are getting the error code " 0xc19a0022 " .
I do have a few steps that we can try.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with a 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error ...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Print drivers not working

Similar Messages

Maybe you are looking for