Printed Documentation is not enabled.

Hi all,
I am using Robohelp - X3 on Windows XP Operating system with
Office 2003. I couldn't see the Printed Documenation option at all.
I am worried whether this could be a compatibiity issue.
Please help me by reverting with a solution for this.
Regards,
Sairam.

Welcome to the forum.
It's about as big a compatibility issue as they come. X3 was
around long before Office 2003. The first version of RoboHelp to be
compatible with Office 2003 was X5 and you'll have to download a
patch for that. X5 came out first.
You'll need to upgrade RoboHelp or downgrade Word. Subject to
licence issues you can install more than one version of Word but it
is not something I recommend. People have done it but I am sticking
by my vow never to go there again!

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Printed documentation does not display some images in PDF

Some of the images in my printed documentation do not display
in my PDF. The majority of the images display fine, but a few are
missing. There is a gap where the image is supposed to appear, but
no image displays.
Am using RoboHelp 6.0 for HTML

Do they appear in Word? What version of Word? Is it always
the same images? How much RAM do you have?

P1102w Laserjet professional printer - wireless will not enable

I cannot get the wireless to enalbe on this printer. Reset factory default dozens of times and print test page but info never changes from
Status = Disabled
Communication mode = Infrasructure
Network Name = Unnown
authentication = None (open)
Install on Linux and works fine on usb. Any ideas before I send it back?
Thanks.

Hi John1222...
It wasn't clear that your question was ever answered and, since I had the same problem which I've just resolved after several hours, I thought I'd post something that hopefully will help you or others with the same problem.
My P1102w arrived with wireless disabled, so the blue wireless light would just blink for a while and then shut off. To address this, I had to follow the instructions from Mandy_G scattered across the exchange at http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/HP-LaserJet-P1102w-amp-Mountain-Lion-Wireless...
Basically:
1. Uninstall any existing drivers for the printer you've already installed and removed the printer from the printer list.
2. Download and install the driver for 10.7 (there isn't one for 10.8, apparently) at http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-80684-8&cc=us&dlc=en&lc=en&...
3. Install the firmware update at http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4142&lc=en&cc=us&dlc=en&sw_lang=&product=4110...
4. Once installed, go into System Preferences, Print and Scan, and for the P1102w select Options & Supplies and then select Utility. Make sure the USB cable connects your printer to your computer and then click on Open Printer Utility, which will open a webpage.
5. Follow the instructions at the YouTube video http://www.youtube.com/watch?v=c972ybZvZzo on how to set-up the wireless configuration. You will first need to Enable your wireless settings, but you'll see where that needs to be done before continuing with the video instructions.
Hope that works for you.

Printer option is not enable in module pool programing

Hi All,
   i m creating one report & i want to print that optput result.So for that persose i create a function key for print.but i dont know the exart coad for that print option , which will be written in PAI.can any one help me...................
Thanks
Laxmikanta

HAI,
Use this FM:
CALL FUNCTION 'GET_PRINT_PARAMETERS'
       EXPORTING
          layout                 = 'X_65_132'
          line_count             = 65
          line_size              = 132
          destination            = 'LOCL'
          report                 = '/SAXAG/CM_DARLEHEN_PRINT' "Report Name
          list_name              = 'NEW-LIST'
          immediately            = 'X'
          copies                 = '1'
          with_structure         = 'X'
       IMPORTING
          out_parameters         = pripar
          out_archive_parameters = arcpar
          valid                  = val
       EXCEPTIONS
          archive_info_not_found = 1
          invalid_print_params   = 2
          invalid_archive_params = 3
          OTHERS                 = 4.
    IF val ne space AND sy-subrc = 0.
      SUBMIT /SAXAG/CM_DARLEHEN_PRINT
      TO      SAP-SPOOL
      SPOOL   PARAMETERS pripar
      WITHOUT SPOOL DYNPRO
      AND RETURN.
    ENDIF.
Declare pripar and arcpar of the type:
DATA: val(1) TYPE c,
      pripar TYPE pri_params,
      arcpar TYPE arc_params.
Best Regards,
rama

RH6 and Printed Documentation

I was trying to create a printed version of my project, but
discovered the Printed Documentation selection was not enabled. I
have had RH6 since spring of 2007, but hadn't had the need to use
this feature since switching to RH6 from RH5. I called the support
line to find out whether I was doing something wrong or was there a
problem with the application. The support person told me that RH 6
does not support printed documentation - that I would have to
upgrade to RH7. I was quite surprised. I've only had version 6 for
less than 1 1/2 years, I was never informed that printed
documentation would not function in 6, and RH 7 is being promoted
as the version to have - upgrade cost of $499. Even though I do not
use the function that much, at times it is important to have - and
in this particular case would have saved me a lot of time because I
had to replicate a particular portion of help by creating a new
Microsoft Word document. Why doesn't RH 6 contain this
feature?

Peter, thank you for your response. I also apologize for not
indicating that I have Microsoft Word 2007 (our company installed
this version several months ago), and that seems to be the problem.
What I mean by Printed Documentation not enabled is that when I
click Printed Documentation I get the message:"A supported version
of Microsoft Word does not exist. Please install Microsoft Word
2000 or XP." (We had MS Word XP prior to the install of MW 2007.) I
called Adobe's Tech Support (I have a support package with them)
because I couldn't believe the message. Tech Support rep confirmed
the message and said that Printed Documentation in RH6 works in
2000 or XP but not in Word 2007. In order to have the Printed
Documentation function I have to update to RH7. So, no, I was not
given any ticket number--they didn't even consider my call ticket
worthy. The rep's repeated response was I have to upgrade to RH7 to
get the print documentation capability. Seems it is a closed issue.
I wanted to know if anyone else had this problem and, if so, did
they simply bite the bullet and upgrade or just live with the lack
of abilitiy to print a document. (I have, by the way, printed
documents in the past - but quite some time ago. I did also read
your Printed Output article and wished I'd had this information
when I was able to print.)

RoboHelp 10: Problems generating Printed Documentation

Environment
Windows 7 Enterprise, Service Pack 1, 64-bit operating system
Office Professional Plus 2010 Versions 14.0.7106.5001 (64-bit)
RoboHelp 10: 10.0.0.287
Visual Studio 2010 Professional. I open RoboHelp from within Source Control (have been doing it for two years).
Problem
Sometime after moving to RoboHelp 10, and even after successfully generating Printed Documentation output, I encountered a major problem generating Printed Documentation from RoboHelp: “Internal error encountered. Failed to generated Printed Documentation”. The error occurred when I tried to generate Printed Doc using my default TOC, which looks something like this:
Topic A
Topic B
Book 1
Book 2
Book 3
Topic C
Topic D
Based on an old Peter Grainge reply to someone about a similar problem, I removed all but the first topic from the Chapter Layout pane and generated the Help. Everything was fine until I got to the topics after Book 3. At that point everything started to fail again. When I removed Topics C, D, etc. from the Chapter Layout pane, the output was built successfully.
I tried moving Topics C, D, etc. to the top of the Chapter Layout pane, and got the same error. I tried creating a new folder and put Topics C, D, etc. into that folder. Failure after failure.
As an experiment, I removed all the Topics C, D, etc from the Chapter Layout pane, but then added them to the Print Document Section Layout pane (not where I want them). The Printed Documentation built successfully.
During attempts to build with Topics C, D, etc. in the Chapter Layout pane, I kept getting a Word error: Word is trying to recover your information. After that there was always a failure.
Selecting PDF as the output did not work when the Topic C, D, etc. files were at the bottom of the Chapter Layout pane.
I create a new TOC and a new Printed Documentation SSL. Failed to generate.
As a matter of reference, I've been generating Printed Documentation from the same TOC for more than a year and so cannot figure out what has changed in RoboHelp or Word to cause this grief .
Has anyone experienced anything like this?
Carol

Dear Peter,
Thanks for following up. Last Friday I finished extensive testing on my own and working with RoboHelp Support. Here's what I sent to Support this morning.
If after reading this screed, you think it worthwhile for me to get a copy from Source Control for you to look at, I will do so. Thanks for offering to look at it.
Environment
Windows 7 Enterprise Service Pack 1, 8.00 GB RAM, 64-bit OS
Microsoft Office Professional Plus 2010 Version 14.0.7106.5003 64-bit--Note: We repaired my current version of Word, in case that was the problem, but did not reinstall Office--we do not think that the Word version is the problem because we generated successfully with other TOCs and when generating individual documents.
RoboHelp 10.0.1.292. Upgraded from RoboHelp 9 in May 2013. Replaced hard drive in September 2013 and reinstalled RoboHelp.
Visual Studio 2010 Professional 10.0.40219.1 SP1Rel (I open the project from Source Control and check files out to a folder on my desktop.)
Issue
Printed Documentation failed multiple times with the default Table of Contents, which contains all the topics in the project. TOC specs are as follows:
Properties: .docx, desktop location, no conditions, embedded images, “Generate a single document”, “Retain hyperlinks”.
330 files, 12 top-level books, 15 second-level books, 7 third-level books, 6 fourth-level books, and 8 fifth-level books
Results
Generation to Printed Documentation does NOT fail for other, module-specific TOCs, nor to WebHelp Pro SSLs for the same sets of topics. In addition, and perhaps more important, generation to Printed Documentation does NOT fail with “Generate Individual Documents” selected, or when there are approximately fewer than 259 files in the TOC.
Did not fail consistently based on any particular topic.
Did not fail consistently based on location of any particular topic in the TOC.
Failed when I created new TOCs based on ‘working’ TOCs. For example, copied a module-specific TOC and then added topics to it from the default (superset) TOC. I did this in case the original default TOC was corrupted.
Failed when I create a new TOC with the same folder/file structure from scratch.
Failed when I created a new TOC with a flat file structure from scratch.
Failed when I retrieved an older TOC from the last release of the product.
Failed when I created new SSLs each time. I did this in case the SSLs had got corrupted.
Failed when I did not open the project from Source Control (removed project from Source Control and worked locally).
Began to see failure when there were more than about 258-263 files in the TOC. For example, successfully generated Printed Documentation with 262 files in the TOC. Added one topic and the generation failed. Removed that topic and added several others, one at a time. Consistently failed. To test this, I created a TOC with all the files in a flat structure, generated a report for the TOC, printed it, and counted the number of files. I then began deleting files and regenerating the Printed Document to try to identify the number of files in the TOC when the generation failed. Successfully generated up to about 258 files and then it began failing. (Occasional successes at 260 and 261, but that may be because I didn’t always consistently remove the Glossary and Index from the Chapter Layout pane.)
Other Comments
(I know that we should generally post non-RH issues to other forums, but in this case I wanted to include all potentially related issues in this posting.)
The first time you generate any type of output, the “Critical error of Source Control Provider. Please restart IDE.” Message appears. This message appears behind RoboHelp. As a result, if the RoboHelp window is maximized, you think that RoboHelp is hung. Forcing a close of RoboHelp leaves the partially generated Word document in an unstable state. When you re-open RoboHelp and try to generate the output again, RoboHelp says that the output is in use. Unfortunately, there is no way to ‘free’ the Word document and you have to restart the computer. In addition, when the dialog box is hidden, even using Alt+Tab to find the dialog box is complicated because you can’t grab it and click OK until RoboHelp completes its processing. The workaround is to reduce the size of the application window so that you can see the dialog box and try to quickly grab it and click OK. That said, as soon as processing is complete you can grab the dialog box and click OK; at that point RoboHelp displays its own error message about the success or failure of the output generation. It is not clear whether the RoboHelp API or Source Control puts up this error message, but it’s definitely a problem until you happen upon the workaround.
RoboHelp does not check SSLs even when I right-click the SSL in the Single Source Layouts pane, click Check In, select the XML and SSL files, and leave “Keep checked out” deselected. The red check mark remains next to the SSL name. In addition, even when I Check In All files before closing the project, the next time I open the project RoboHelp displays a series of Check In dialog boxes requiring me to check them in again.
When RoboHelp hangs during a Printed Documentation failure and the Version Control setting is to check in all files when closing a project (which I’ve now deselected to avoid this problem), Ctrl+Alt+Del indicates that you cannot shut down the program because RoboHelp is waiting for a response. Yes, RoboHelp was waiting for me to check in some files (because of the Version Control setting), but hid the Check In Source Files dialog box behind the application. This usually left a Word document in limbo, forcing me to restart the computer.
At one point RoboHelp stopped saving changes to an SSL after I made changes and clicked Save and Generate. Each time I reopened the SSL, I had to select .docx, etc. all over again.
Carol

HP 6700 printer will not enable web services.

My HP 6700 printer will not enable web services. I've already downloaded the firmware update, manually entered the IP and DNS numbers... shutdown the printer and turned it back on.But when i try to enable web services it try's for a while then says web services could not be enabled.. any help would be appreciated. I have vista.
This question was solved.
View Solution.

Hi there, two other things you could try (if not already attempted) are:
Check to ensure that you have the latest firmware for your router – review your router documentation/help (or the router manufacturer’s web site) for information on how to check for and install firmware updates.
Restore factory defaults - The factory default option is usually found in the Setup>Tools menu on your printer. Do the following on your device:
Remove/Disable Web Services
Restore factory defaults/settings (depending on the printer this is found under the Setup>Tools menu, or the Setup>Web Services menus, but varies by printer)
If prompted, re-do initial setup of your device and add it to your network
Re-enable Web Services
Once the Web Services information sheet is printed, use the printer claiming code to add your printer to your account on ePrintCenter
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Footer image not resizing in printed documentation

RH11
Does anyone know why an image inserted into a footer master page is not automatically resizing to the width of the printed page when applied to a print layout and output to Word? If you insert an image into the body of a topic or a master page and generate printed documentation, the image automatically resizes.
I'm trying to insert a high-res footer image (300 dpi) into my footer so that it appears on every page, but at the moment it's being embedded at full-size.
Thanks
Jonathan

Firstly, your better off using liststyles than paragraph list styles, I screwed around a long time before I had to set everything to liststyles rather than paragraph ones. So dont worry about that.
The first issue, of not seeing the style - it is there, if you open the Styles tab on screen (click in a topic to get the cursor, then Format > Styles), not just the dropdown like youve shown youll see a list of all your styles, almost, it will show paragraph styles, click the drop-down and select All available styles, this will display your list styles as well!
Im not sure about the style settings, I have the same text setting applied in my list style as I use for my 'normal' text. Though I think you can select the text in a list and apply a paragraph style to it....i just tried and it worked, but to be on the safe side you might want to set the text formatting in the list style css too..
mine looks like this
li.NumberList {
    font-family: Helvetica, sans-serif;
    font-size: 10pt;
    color: #524C45;
    list-style: decimal;
    margin-bottom: 6pt;
    margin-top: 6pt;
As for printed formats not indenting lists, this is an issue. So far I have found no way around it because you cannot map a list styles in RH to a list style in Word. This has also created errors for line spacing and indents - and I found the indents are severly messed up when using list styles in snippets. Everytime I create printed documentation I have to manually fix it, a pain but it doesnt take too long....you could use macros etc to speed it all up for you.
Submit a Wish Form.
Hope it helps.
Nick

Images not in printed documentation

When generating printed documentation from RH7 (selecting
embed images, MS Word doc, etc.), the images do not show up in the
results. All I see are the {bmc <file name>.bmp} references.
I know this worked in version 5 and I read the release update for
7.0.1 (which I installed) that indicates it was fixed; but no joy.
BTW, I have tried this with a new test document, re-booted the
computer, etc.
What is going on here?

A point of interest with this problem. I have noticed that,
with this installation, when I highlight a true code image in my
Word project file (indicated by {bmc <file name>.bmp} ) then
click the "New Help Image" button (or use Ctrl-G) the image view on
the General tab (Insert Help Image Window) is vacant. This is
interesting, in that, as I recall in RH5 it would show the graphic
that was selected. For some reason this installation is not making
the connection back to the inserted image. I'm thinking this is the
root of the problem. Now, the question is: How do I correct it?
Also, you will note that I previously indicated "this
installation". This is due to my experimenting with an installation
on a different computer (it never having any prior version of a RH
installation) and the Printed Documentation feature works - sort
of. The issue I see on that computer is at the end of the process
RH7 shuts down. It doesn't lock up, it literally closes before the
final step where the pop up dialog box indicating the process
completed, and provides the view file button, is shown. However, I
can find the word document it created an view it - interesting
behavior.

Since updating to Firefox 3.6.15, I can no longer print coupons from SmartSource. The error message is that Java is not detected. The check box is longer showing in the Options/Content of this version of Firefox, so I can not enable it.

# Question
Since updating to Firefox 3.6.15, I can no longer print coupons from SmartSource. The error message is that Java is not detected. The check box is longer showing in the Options/Content of this version of Firefox, so I can not enable it.

Same PC as I used to post the question. When I go to the "plug in check" page, it shows I am up to date and it is not disabled.
Java(TM) Platform SE 6 U24
Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers 1.6.0.24

List style not visible in printed documentation

Robohelp 8.0.2
Is this a bug??? I opted to use a numbered list style rather than a numbered paragraph style to label procedural steps. The advantage of a list style is that skip numbering would not work properly using the paragraph style. i.e.:
'Steps' Paragraph style with numbering associated:
First step.
          Result of first step.
Second step.            * Bullets and Numbering does not allow me to consistently "Restart numbering at 2" (and HTML this produces is faulty).
'NumberedStep' List style with numbering:
   1. First step.
           Result of first step.
   2. Second step.               * Bullets and Numbering allow me to consistently "Restart numbering at 2."
Now I see the consequences of my decision: My 'NumberedStep' style is not included in the styles dropdown. Inconvenient, but not itself the end of the world.
The real problem is this: Printed Documents are not consistent with the style defined in 'NumberedStep'.
The font is larger than it should be, and indents are all over the place:
This is the selection I made on Generate Printed Document:
On first review, all the styles in my source translated easily to Word, but the style for NumberedStep text was not. That text is now 'Normal'.
I've hunted high and low to solve this issue, so a direct reply is appreciated.

Firstly, your better off using liststyles than paragraph list styles, I screwed around a long time before I had to set everything to liststyles rather than paragraph ones. So dont worry about that.
The first issue, of not seeing the style - it is there, if you open the Styles tab on screen (click in a topic to get the cursor, then Format > Styles), not just the dropdown like youve shown youll see a list of all your styles, almost, it will show paragraph styles, click the drop-down and select All available styles, this will display your list styles as well!
Im not sure about the style settings, I have the same text setting applied in my list style as I use for my 'normal' text. Though I think you can select the text in a list and apply a paragraph style to it....i just tried and it worked, but to be on the safe side you might want to set the text formatting in the list style css too..
mine looks like this
li.NumberList {
    font-family: Helvetica, sans-serif;
    font-size: 10pt;
    color: #524C45;
    list-style: decimal;
    margin-bottom: 6pt;
    margin-top: 6pt;
As for printed formats not indenting lists, this is an issue. So far I have found no way around it because you cannot map a list styles in RH to a list style in Word. This has also created errors for line spacing and indents - and I found the indents are severly messed up when using list styles in snippets. Everytime I create printed documentation I have to manually fix it, a pain but it doesnt take too long....you could use macros etc to speed it all up for you.
Submit a Wish Form.
Hope it helps.
Nick

Some images do not print when in printed documentation

I have been encountering this problem for over a year now...
I maintain over 20 projects in RoboHelp HTML. I have numerous
printed document layouts defined. However, in what appears to be
random situations, some of my images do not print. They display
online just fine, but they are not visible in the printed
documentation. Only a blank gap displays where the image should
display. And there is no conditional build tag applied to any of
these images. The reason I think it is random is because, if I
perform the following test, the images print just fine:
- duplicate the printed documentation layout
- remove, from the duplicate copy, all of the pages
surrounding a page that contains an image that does not print
- generate the duplicate copy

I had a similar problem with missing images. I never really
solved it, but it (apparently) went away. One thing which helped
was ensuring that none of my images had filenames containing
spaces.
In addition, selecting Link images rather than Embed can be
useful; missing images are then replaced by a red cross which makes
it easier to locate the problem.
Also, in Word, you should uncheck Tools > Options >
Print > Update Fields (that is for Word 2003).
--- Derek

Hyperlinks not retained in printed documentation

When generating printed documentation, if I select the Retain
Hyperlinks option in the layout, the hyperlink that is produced
does not function as a hyperlink in the resulting Word
document.

Hello Peter,
Brain not yet in gear.
If vaprocura is working to a deadline, the macro should still
work as an interim resolution as the output is still in word.
I hope my next contract uses RH, feel as though my hands have
been cut off.
Brian

I could not enable web services on my laserjet 500 colour M551 printer

I could not enable web service on laserjet 500 colour M551 printer but i proper configure the ip & dns. The internet is working properly from laptop or desktop on this lan port. what to do?

@garytech1,
Wouldn't inputting those settings disrupt their connectivity within their own network?
Why would those IP settings work?
Curious, mostly. I have 25 of the M551 units on our network and every last one of them has the sticker saying it can be used with HP ePrint, however the "Web Services" tab in the EWS that is supposed to be the place to turn on or activate the ePrint option ... is not there on their EWS pages. Installing the latest firmware does not bring the option in. I've not located any option to enable it. From the printer's menu, there is a place under "How to Connect" for the ePrint option but it reports that it isn't enabled.
I just want to be able to enable that functionality. I've done it on other HP models, but can't find the option on these units.

All share functions except email are NOT enabled. I can create and print but order prints is also not working. HELP!

All share functions except email are NOT enabled. I can create and print but order prints is also not working. HELP!

Hello
Please see notes and 4 attachments for your reference. Hopefully this information helps.
Maureen
what version of iPhoto are you using? 9.5.1
what system version are you running? OSX 10.9.4
what happens when you try to order? See attached picture. I want to share pics to FB & FLICKR etc
did you make sure you've selected the correct Print Products store in iPhoto's Advanced preference pane? YES
what fixes have you tried? Restarted computer. I'm not very computer savy. I have had no problems with this in the past.
where is your library located? I have not moved anything for iphoto.
did you apply any updates or upgrades just prior to the problem occurring? I can't remember
are you running a "managed" or "referenced" library? Not sure how to find this out
what type of Mac? iMac 2.5 GHz Intel Core i5
how much free space on your boot drive? 12 GB 1333 MHz DDR3 - I have an external hard drive 1 TB

Printed Documentation is not enabled.

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