PRINTER C7280, NEW CARTRIDGE BUT PRINTER DOES NOT RECOGNISE NEW LEVEL, LEVEL/GAUGE STAYS 0

I HAVE C7280 PRINTER ALL IN ONE, WITH 363 CARTRIDGES. THE COLOR 363 LIGHT CYAN HAS BEEN REPLACED, BUT LEVEL OF NEW CARTRIDGE STAYS 0. BOUGHT AGAIN A NEW ONE, BUT PROBLEMS STAYS. DID CLEANING OF THE HEADS AND ALIGN PRINTER, BUT PROBLEM STAYS. HOW CAN I SOLVE THIS?

Hi
Are you using the control panel or solution centre to check the levels?
Are you still able to print?
Thanks, Ciara
Step one: Check ink levels
NOTE: 
The HP All-in-One can only detect the ink levels for genuine HP ink. The ink levels in ink cartridges that are refilled or have been used in other devices might not register accurately.Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used.
To check the ink levels from the control panel:
Press Setup .
Press the down arrow ( ) to highlight Tools, and then press OK.
Press the down arrow ( ) to highlight Display Ink Gauge, and then press OK.
Press any button to return to the Tools menu.
To check the ink levels from the HP Photosmart Software:
In the HP Solution Center, click Settings , point to Print Settings, and then click Printer Toolbox .
NOTE: 
You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device .
Click the Estimated Ink Level tab. The estimated ink levels for the ink cartridges will appear.
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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