Printer Care Pack

I have a HP Photosmart C4588 All-in-One Printer (Serial: CN88RF31S7057K) which I have bought on 10th Feb, 2009. Can it be possible to purchase one care pack for the printer now?

Hi @MM_Vienna ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

Similar Messages

Printer Care Pack Next Business Day

I purchased the "Printer Care Pack Next Business Day" for the LaserJet 500dn about 1 month ago and when I attempt to register it online it will not allow me to pass the stage of entering the serial and product number.
Any help would be appreciated.
Thanks
Michael

Hi @MM_Vienna ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

1) "Care Pack" product registration page error 2) Driver download page error - links don't work

I cannot register my printer because the page has "Care Pack" product registration page has errors:
https://register.hp.com/americas/flowPage/registration/index.do?execution=e1s1
I fill in all the information and click the blue "Submit Query" button, and nothing happens except 3 silver "Submit Query" buttons appear below where it says, "Search results" "Select the product that you want to register." But there are no results! And why 3 buttons if no results?
Cookies and scripts are enabled. I did that and refreshed the page before I entered anything, so nothing is getting rejected.
It seems the website has a lot of problems...the download links on the driver page wouldn't work either, so I had to get them from a 3rd party. I am lucky to find a reliable site! (The driver was official and the printer finally installed correctly, which it couldn't even find if I let Windows search online!)

Hi @Terry-S
I feel it would be best for you to call us. We can help you with the CarePack registration. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Also, sorry to hear that you had some difficulties with the software download page. We appreciate your feedback.
Thank you.
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Sunshyn2005 - I work on behalf of HP

HP Care Packs and Richgrove Public School District

Meet Mario.
He works at Richgrove public school district, where they use printers every day.
Before Officejet Pro X and HP Care Packs, he was seeing what too much of the principal. Watch the video to see what’s changed, and how HP has empowered the school, the classroom, and the kids to be ready for the future.
Learn more about HP Care Packs and choose the right pack for you here.
This topic first appeared in the Spiceworks Community

PeerOne wrote:
This is what I call "Read the Fine Prints" carefully before making purchases. Consumers must endowe themselves with knowledge ahead of time before making purchases on anything nowdays. Whether or not they offer it isn't something the users on here can do about it since this is a user forum not a HP support Forum. The reason why the consumer laptop is less expensive is because it doesn't have all those other extra stuff that is why they can sell it less in consumer version. What ever the demand is for inexpensive laptop and less extra stuff there will be a market for it. The consumer themselves must do the homework and find that laptop will best fit their needs and what other extras do they need for their line of work not what is pleasing to eye or least expensive to get.
I agree and admit that part of this is my error on my side.
I take this as a lesson learnt - never purchase an IT device solely based on the specifications; you have to really drill yourself to determine what you really need from your device and it's manufacturer (in my case: ADP). You also have to think long and hard because sometimes customer service is usually something that we think we do not need; usually in early stage or period of the ownership of the device, but if you plan to use it long-term, and especially when you need maximum up time and stable operability, a good customer service is probably what you want to have with your device purchase.

CSN Care Packs

Dear Sir, I m not able to view / print the certificate in the below hyperlink. & even after pasting the text in the browser this is not openable. Please help. Regards Nitin 9811811849
Dear Customer,
Thank you for your purchase of HP Care Pack Services.
Your order has been registered and your certificate is ready to view or print.
Please click on the URL below for printing your certificate:
https://h30125.www3.hp.com/hpcsn/elfonline/elf_certificate_details.aspx?actnum=be31b3d0375bbfde2a6fae1f61a0e71378828bf5&so=in&langcode=en
If you experience a problem with the above hyperlink, please copy the complete 'URL text' below and paste in your Internet browser address box.
Start copying here-->https://h30125.www3.hp.com/hpcsn/elfonline/elf_certificate_details.aspx?actnum=be31b3d0375bbfde2a6fae1f61a0e71378828bf5&so=in&langcode=en<--End copying here

ZestNet,
Welcome to the HP Forum.
You will have to contact HP directly. Our HP forum is a community staffed forum -- HP provides administration and moderation services and is not here in an official capacity.
When you call, listen for a menu option for Care Pack or Warranty services -- lacking that option, try for Post Sales. You don't want to end up with Tech Support, they cannot help you and you will end up being bounced back. Have your paper work in front of you, you will need your Care Pack number(s).
You MIGHT be able to get this handled via CHAT (USA or Canada) -- your best bet is to talk to someone in the department. It takes less time and is worth the few minutes in the queue. (Personal experience.)
Worldwide Support Portal
Contact HP – USA - Phone Assistance
Warranty Required – USA and Canada
USA – Contact HP // Self-Help – Email - Chat
Click the Kudos Thumbs-Up to show appreciation and say Thanks.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

Care packs

about two months ago i purchased hp care pack for my hp printer. the experation date on the care pack was incorrect. ian from customer support has been working on this problem for over a month. the issue still has not been reosolved. ian has been trying to correct this problem, but so far with no success. i am very disappointed in hp. does not seem that hard to correct an incorrect date. with this problem, i am concerned that if i need to place a claim on my printer, that i will have a problem getting my printer fixed. very disappointe in hp.

ZestNet,
Welcome to the HP Forum.
You will have to contact HP directly. Our HP forum is a community staffed forum -- HP provides administration and moderation services and is not here in an official capacity.
When you call, listen for a menu option for Care Pack or Warranty services -- lacking that option, try for Post Sales. You don't want to end up with Tech Support, they cannot help you and you will end up being bounced back. Have your paper work in front of you, you will need your Care Pack number(s).
You MIGHT be able to get this handled via CHAT (USA or Canada) -- your best bet is to talk to someone in the department. It takes less time and is worth the few minutes in the queue. (Personal experience.)
Worldwide Support Portal
Contact HP – USA - Phone Assistance
Warranty Required – USA and Canada
USA – Contact HP // Self-Help – Email - Chat
Click the Kudos Thumbs-Up to show appreciation and say Thanks.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

Where can I download HP Easy Printer Care Software

Hello,
Can anyone tell me where I can download the HP Easy Printer Care Software? I'm running Windows 7 SP1 Ultimate [32-bit], and I have a HP Color LaserJet 3800dn printer. I would really appreciate any help concerning this matter.
Thank You.
( ͡° ͜ʖ ͡°) if you don't stand for something, you'll fall for anything...
OS: Windows 7 x32 Ultimate SP1|| MoBo: ASUS P4P800-E Deluxe || CPU: Socket 478 for Intel(R) Pentium(R) 4 (Northwood) 3.00GHz [D1]|| Ram: 2GB of 400MHz Dual DDR RAM (Corsair)
GPU: Radeon HD4650 2Gb || Monitor: Acer H274HL (HDMI) || HDD: 1Tb Western Digital Black Drive || DVD ROM: SONY DVD RW DRU-830A ATA Device || Blu-Ray DVD ROM: LG HL-DT-ST BD-RE GBW-H20L

jabzi wrote:
Hello Vze2mp9g,
Please find below the link to download the software available for HP Color LaserJet 3800dn printer.
LaserJet 3800dn software
Or Copy paste the below URL in browser ..
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=sg&prodNameId=500937&p...
If the issue still persists, then call HP Tech Support (US) for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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I work for HP
If vze2mp9g wanted to know where to download the "Generic/Universal Printer Driver", he would have ASKED for that! Anyone could find what you gave him as a pathetic answer! Worse of all, you are more than likely getting paid for that answer!
What was asked is "where can he download "HP Easy Printer Care" software!" I have the same printer with the same problem! If it's no longer available, then just say that it's not available! If you have to PURCHASE (buy it with money) it, then say how can he purchase it!
I know that ENGLISH is a hard language to learn, but even if you look up all the words in the question on your iPad/iPod/iPhone/Android/ or what ever you have, you'll find all the meanings of the words. If you still don't understand the question, then it's English Grammer you don't understand.
I'm asking you very nicely not to send customers on a "wild goose (a bird) chase", and be straight forward with your answer! I, personally, have called HP technical support when I first purchased my HP Color laserJet 3800dn printer, and they immediately recognized that I wasn't the average PC user who almost knows nothing about computers, and we "troubled shooted" the problem, and I was able to fix the problem without taking it to a HP dealer to fix!
This coming Monday, June 17, 2013, I will call HP at the number your provided, and ask them if the HP Easy Printer Care software is available, and how can I obtain it. I will also mention the customer service support on HP's website forum was bad! Good customer service is to ASSIST (HELP) the customer and not just give the customer some generic answer which leaves the customer asking why wasn't the question answered "No, HP Easy Printer Care Software is no longer supported, if you want, you can download the universal printer driver for your printer." End of question.
Thank You.

How to find hp care pack number hw/sw product number

how to find hp care pack number and hw/sw product number pls advice
This question was solved.
View Solution.

Contact HP directly.
This is the HP Consumer Global support forum and not a sales unit of HP.
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2015 Microsoft MVP - Windows Experience Consumer

Trying To Renew My Care Pack

HP,
You sent me a letter offering to renew the Care Pack on my LaserJet 3055. I would like to do that.
Unfortunately, I have wasted more than a half hour trying to find someone on the phone willing to accept my money.
The number you sent me, (800) 474-6836 is a waste of time. I can find no helpful information either on the URL you sent, www.hp.com/support.
I have owned HP for at least 20 years.
Please advise.

Hi Robert,
Unfortunately, although I work for HP, I don't know much about Care Pack support as I do not work for that area within the company. I did however do some more digging today and I believe I have found the correct site where you can renew your Care Pack support online any time of the day that is convenient for you.
If you go to: http://h10010.www1.hp.com/wwpc/us/en/sm/WF08a/18972-18972-3328064-12004-3328082-1161389.html, it will take you to the supplies and accessories page for the Laserjet 3055. If you click on the gray tab that says: "Accessories, supplies & services", then there are several Care Pack options. There is one for Hardware, one for Installation, and one for Software. If you click on the one you are interested in, then you are given several different purchase options.
Hope that's helpful and stay safe in all that snow!
Thanks!
Tara
**Although I am an HP employee, I am speaking for myself and not for HP.

Have Care Pack Certificate but cannot reach support for home fix

G62x-400 Notebook. I purchased Care Pack Certificate for "In Home" repair. Since new, the PC has had a very noisy fan, sometimes actually screaming. When I called tech support, I waited forever. When finally connected, the agent put me on hold "to speak to a hardware person" but never returned to the phone. HP says it has "aware-winning service". I have not been impressed.
All I need is for someone to fulfill the terms of the Care Pack and come to my place and fix the computer. Why is that so difficult to make happen?

I just chatted with a HP representative, within 1 minute I have been answered and 20 minutes later I got a service order for a repair. I don't have the in-home repair though but you may try doing it, I found out they replies fast.
http://www8.hp.com/us/en/contact-hp/support.html

How to Tranfer the care pack from a stolen ipad

Ine of our users has had their ipad stolen. Can anyone adivise on how i transfer the care pack agreement from the stolem ipad to a new on?

Sorry, but AppleCare cannot be transferred. You can cancel the plan and get at least a partial refund of the plan price, though, and then purchase a new plan for the new iPad. Instructions for cancelling the plan on the stolen unit can be found in the AppleCare terms and conditions:
http://www.apple.com/legal/applecare/appforipad.html
Regards.

[Urgent] Am I eligible to purchase & use this Care Pack? HP ENVY 14-3100ea SPECTRE

as per the Guidelines at http://www8.hp.com/uk/en/support-drivers/carepack/post-warranty.html
Post Warranty HP Care Pack Services are a great way to renew your products' existing support (whether it be an HP Care Pack or Manufactures Warranty), a Post Warranty HP Care Pack is able to:
Extend "expiring/expired" warranty or service *
Uplift and extend "expiring/expired" warranty or service *
Guidelines
* The purchase and activation of a Post Warranty HP Care Pack service should occur no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired.
Post Warranty HP Care Pack is only available for 1 or 2 year options. At no time should two or more Post Warranty HP Care Packs be purchased at the same time for a given piece of hardware equipment. The purchase and activation of a subsequent Post Warranty service should occur within the last 90 days of the existing Post Warranty coverage period if additional coverage is desired and the service is still offered.
Post Warranty HP Care Packs cannot be purchased at the time of new hardware purchased in order to extend base warranty duration. The appropriate HP Care Pack should be purchased for duration required.
=================================
My Questions:-
So, here are the 3 packages I found in HP Store:----
1. HP 2 year Pickup and Return Service for 1 year warranty Spectre Notebook (UM965E)
2. HP 3 year Accidental Damage Protection w/Pickup and Return Service 1 year warranty Spectre Notebook (UM950E)
3. HP 3 year Pickup and Return Service for 1 year warranty Spectre Notebook (UM966E)
My warranty expired 6th January 2014, still eligible for an extension.
So as per BOLDED above mentioned...
Meaning, I only eligible for Package #1 and I cannot buy & use #2 or #3?
I would certainly prefer Accidental Damage Protection, but if only I am eligible...
Please reply, thanks!!!
HP ENVY 14-3100ea SPECTRE

Hi,
Please call HP direcly, they will help you:
World wide support:
http://welcome.hp.com/country/w1/en/contact_us.html
In the US:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Regards.
BH
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Apple care pack

Hi..i have purchased unlock iphone5 from usa and using in India. Can i get apple care pack in India to get services in india?
Rgds
Dushyant

As I said and wjosten said, you cannot get AppleCare in India for an iPhone sold in the US. You cannot get any service suppot on that iPhone in India. The support is only available in the US on an iPhone sold in the US. And you will have to return to the US to get that support or send it to someone in the US to deal with Apple.
Apple is quite clear about the warranty support on iPhones and iPads: they are not covered by universal warranties.

Care pack

Hi
Not sure if this is the right board.
I bought a HP Envy Desktop 810-160ea earlier in the year and as it said that you could purchse a care pack any time during the first year I have put it off a bot. I am still well within the first year but when I try to but the care pack it says there isnt pne available
Can anyone advise
Thanks

mjg355
Welcome to the HP Community Forum.
You have to contact HP directly on this one. We cannot help with Warranty questions -- it is not in our purview. Only HP can help answer specifics on Warranty and only the Care Pack folks can help with their packages.
As I recall, there is a menu item for Care Pack when you call on the phone, or just select the menu item for Warranties if it is available.
If you are in the US and you do still have you Warranty, you could probably use CHAT / email -- again, though, it is best if you can talk to the Care Pack people -- they do know their product lines the best and can more quickly answer any questions. This is a personal opinion; I don't work for HP.
Contact HP – USA - Phone Assistance
HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
Warranty Required – USA and Canada
USA – Contact HP // Self-Help – Email - Chat
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur

Care pack cancelation request

Hi,
I have taken a care pack for one year for my HP notebook Serial no. {Personal Information Removed}. my machine is NB PC HP2000-2116TU. I have purchased my Notebook on 15-July-12. Now I don't want to use this care pack facility which is aplicable from 15-July-13. Could you please suggest how can I canceled this facility and get my money back.
Thanks,
Kavya R.

Contact HP directly. This is the consumer peer to peer forum. We can not help you with that.
regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. That will help another person facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Printer Care Pack

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